Name: Choice Home Warranty
Rating: 3.8

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Aaron Sholley Ranson, WV

In my experience they have no desire to actually help you or pay a claim! Took this company over a month to settle a claim after being told the part was no longer available, 4 times, by the company who did the evaluation.

7 months ago Edited September 20, 2023

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Michael Concord, CA

Got an appointment quickly. Showed up on time. Repair was done quickly. I have no complaints.

7 months ago

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Angelica Kronus Phoenix, AZ

They are doing well not good, my microwave was gone and they gave me money to buy exactly another one, but they didn't gave me the whole cost.

7 months ago

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Alphonso Kansas City, MO

Fast service and quality products. The technician was on time and knew what he was doing.

7 months ago

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Florence

My repair service was rescheduled four times over a 2-week period. It's no way I would have paid for a home warranty that could not get a repair person out in 24 to 48 hours.

7 months ago

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Gene

Choice home warranty has been most helpful in assisting me with repairs and updates.

7 months ago Edited April 10, 2024

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Stacy

I haven't had to use it yet. But they are very helpful and professional. And I like the price.

7 months ago

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Jerry Allison Whitewright, TX

Responded when called, send out contractors who too care of the isuues in a speedy manner.

7 months ago

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Michael pike Alvin, TX

Excellent. Quick response. Great contractors for repairs!!! Ive used them 4 times. Excellent!!!

7 months ago

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David Houston, TX

Great company I recommend them . They are helpful and are quick when it comes to claims they

7 months ago

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Kathy Tampa, FL

The tech fixed my dryer, it was taking 2 cycles to dry the clothes, now it works great.

7 months ago

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Margaret

Choice is professional and sends knowledgeable repair persons as quickly as possible.

7 months ago

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Milton Hooper Greenville, KY

Terrible. Instead of repairing our washer for $700 you decided to give us $446 to buy a new one. So much for the promise that you would REPLACE or REPAIR appliances. Very disappointed and will not recommend to ANYONE!

7 months ago

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Annmarie Harris Little Rock, AR

Staff is rude and not very helpful . They take too long with getting things done but always on time to collect your money.

7 months ago

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William Hebert Norcross, GA

I like the website and user interface. Actions and other information are easy to follow.

7 months ago

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Jeff Henderson, NV

Got quick response. The technician made sure part was covered before installing. I like that.

8 months ago

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Paul Ruskin, FL

It has been an absolutely horrible experience. CHW does not do what they say and try to get out of taking care of what they know is not right. The excuse they are using to get out of the claim doesn’t even make sense.

8 months ago

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Chad Stonewall, LA

Two Red Ranch was great. Kevin, our repairman, offered prompt and efficient service!

8 months ago

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Ronald Brigham Oakhurst, CA

I would rate “0” zero, but it was not an option. It took 8 Weeks to settle my claim on my dryer. No urgency by Choice Warranty at all. HORRIBLE CUSTOMER SERVICE, ABSOLUTELY HORRIBLE.

8 months ago

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James Wilson

C H won’t do what their warranty says. I have never dealt with anyone like them. The repairman and I called at least 6 times for approval. C. H. Never gave a reason for not approving the leaky evaporator repair

8 months ago

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Mari Moon Hurst, TX

Don’t cover all you’re suppose to. Half of workers that have come, I’d never hire. You don’t research who you send

8 months ago

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Gary St. George, UT

Tech was on time, fast and thorough. He had disposer replaced in no more than 20 minutes. Thanks

8 months ago

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Alexander Palm Desert, CA

I filed a claim and then found i did not need it and the whole process went very smoothly.

8 months ago

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christine mouannes Escondido, CA

The technician was very responsive. He came right away and fixed the problem. Thank you.

8 months ago

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Virginia Phoenix, AZ

Typically quick response to inquiry for repair. Replacement policy questionable. Some service companies are excellent..some sub par

8 months ago

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Matt Coble Amarillo, TX

Like : ease of setting up appointment on line Dislike : filling out reviews :-)

8 months ago

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Orlander Alexandria, VA

I liked that the company took responsibility for not responding as quickly as they advertised.

8 months ago

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Lovie Denver, CO

The organization has excellent customer service and get the techs out in good time

8 months ago

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Tom Adamsville, AL

I have had to ise them on several occasions, and have not had a single problem with them

8 months ago

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Nk Longview, TX

Last call about condensation on a/c pipe overflow man that came said it was a plumbing problem and just put in some little piece of pvc that did nothing and I had to pay him $85 fir his trip to my home.

8 months ago

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Denise Atlanta, GA

Timely responsiveness to requests. Courteous staff. Knowledgeable team of repair contractors.

8 months ago

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Merle Ashburn, VA

It is very easy to file a claim. I have always had a service company assigned within 24 hours.

8 months ago

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Al Snellville, GA

Whenever I call for claim, I get a quick response. Then, the service is scheduled within 24 hrs.

8 months ago

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Vijay Orlando, FL

Service was scheduled in a timely manner. The technician that arrived was thorough and efficient with his work.

8 months ago

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Dwight

Great customer care service. The technicians are very knowledgeable about the company's policies.

8 months ago

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Ali P

Disappointed overall. Poor contractors. Bad service. I have had multiple contractors come for the same job and one fixed the issue the others did not.

8 months ago

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Tom Edwards Chattanooga, TN

The first contractor selected failed to show up twice but the second one was prompt, courteous and professional.

8 months ago

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Phyllis New Orleans, LA

I work with my supervisor today over am awful electrical matter. Second time incompetent electrician.no help from resolve so I paid to have it done too 5 minutes. I am looking at other companies

8 months ago

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Ricki Branson, MO

Made a claim - heard nothing. Had to chase the situation up - then told the claim had been denied. Have had to dispute this so I can talk to a supervisor. If this is your companies idea of good service???

8 months ago

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Heidi Sun City, AZ

They listened & replied very quickly. I got the issue in my home fixed very quickly as well.

8 months ago

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Alfonso Albuquerque, NM

Fast response and repairs. Professional service and explained issues as repaid were gone.

8 months ago

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Susan Cocoa, FL

Denied claims without good reason. The standard answer was the damage was not normal wear and tear. We didn't take a sledgehammer to the dishwasher, the heating element melted. Takes too long to get a repairman out.

8 months ago

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Beverley Alachua, FL

This company has not followed through with my claims. I have requested my $1800 back for my contract. They have not responded to that request. i would not recommend them to anyone!

8 months ago

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Kevin Dlugasch Jasper, GA

So far, so good. Two callouts, both techs responded and completed the work quickly.

8 months ago

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Jewelleah Kempers

I just bought a new home in August and decided to buy a Choice Home Warranty protection plan. I was glad I did too because 2 months after moving in, I had a major problem with my kitchen dishwasher. I called a Choice Representative telling him my problem, I thought he was very courteous as he provided the service company's contact information. I felt immediately reassured that my problem was going to get fixed fast. The service company was known for their quick replies. When the tech arrived early the next morning, he was able to repair my dishwasher no problem. I am very pleased overall with the service I received from the tech and from the Choice representative who took my call.

1 year ago

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Ang Peppers Cincinnati, OH

Mr. Greg L first took the time to notice that I built a plan on line and included my garage deep freezer. No other agent did that. He went above and beyond to address my concerns and explained the part of the policy that I was concerned about to me. He then even further recognized that I was a Veteran and offered the Military extension plan to us and the fee drop we would receive switching from our current home warranty. If my husband was happy to hear how good quality the plan is Greg really impressed because it is hard to get my husband to say yes when a lump sum of money is being shelled out at one time. I must say Greg did an amazing job selling us the plan.

1 year ago

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gricel valdez Yuma, AZ

I have this company as my current home service company. I have been a customer since January. I haven't had a claim yet and I hope I don't. I'd like to think I'm paying for peice of mind. Why I chose this company when I left my other company was customer service I called to switch and I got better coverage for less than I was paying with the other company. On hold time is virtually non- existent. The reps are polite and knowledgeable and the best part is I'm talking to someone in New Jersey instead of Bangkok, Thailand. Not having to repeat yourself or ask the other person to repeat themselves goes a long way in my book. I recommend these guys based on customer service. I have had a few home warranty companies in my day and if something goes wrong I feel comfortable that there on the job.

2 years ago Edited July 6, 2022

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Susan

I have called twice and dishwasher still not fixed

2 weeks ago

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Grace

I had decent service most of the time but

3 weeks ago

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Bubba Shear

They Lie! They do not cover what they write they do!

3 weeks ago