Name: Choice Home Warranty
Rating: 3.8

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gricel valdez Yuma, AZ

I have this company as my current home service company. I have been a customer since January. I haven't had a claim yet and I hope I don't. I'd like to think I'm paying for peice of mind. Why I chose this company when I left my other company was customer service I called to switch and I got better coverage for less than I was paying with the other company. On hold time is virtually non- existent. The reps are polite and knowledgeable and the best part is I'm talking to someone in New Jersey instead of Bangkok, Thailand. Not having to repeat yourself or ask the other person to repeat themselves goes a long way in my book. I recommend these guys based on customer service. I have had a few home warranty companies in my day and if something goes wrong I feel comfortable that there on the job.

2 years ago Edited July 6, 2022

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Verified Customer

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R Reeser

False advertising. Worst purchase ever. Buyer beware.

2 weeks ago

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Crystal Michalak

If I could give this company a zero I would

2 weeks ago

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Susan

I have called twice and dishwasher still not fixed

3 weeks ago

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Dan Morales Knoxville, TN

They offer 30 days free . Or one month free . They never applied and credits and when I called they it can’t understand them so I figured that I was wasting my time and basically hung up

2 months ago

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RAYMOND Los Banos, CA

4 months ago Edited February 6, 2024

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Lawrence Las Vegas, NV

Since it was determined the thermostat needed to be replaced, I wanted to install a new one that can be controlled remotely with me willing to pay the difference for the upgrade. I was told I can’t do that even though CHW would not have to spend a dime more!!

4 months ago

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Johnna Cormier Lumberton, TX

The gentleman I spoke to was very cordial and explained all of our options very clearly. I will recommend Choice Home Warranty to all my friends!

4 months ago

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Jackie Williams

Polite and respectful approach from the technician. He explained the process; what and why he would be making the recommendation that he made.

4 months ago

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cheryl okuboye San Diego, CA

Not approving claims, I was warned by friends how claims get denied frequently, and how long to get items replaced, but I thought it was a good deal, and my appliances have been in good working order, I am very dissatisfied with how long it takes to speak to someone from choice in claims, and denied for my claim. I should have listened to my friends,

4 months ago

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John Las Vegas, NV

Technicians arrived on site. Assessed the situation and proceeded to change my water heater. They did a very good job.

4 months ago

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Kathleen Hoffman

The company was very responsive to us and a technician called us in a timely manner. Our refrigerator is now working properly!

4 months ago

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barbeara13 Louisville, KY

There was a timely response and resolution to my claim review. The claims reviewer was professional, pleasant and helpful.

4 months ago

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Lee Klein

After Submitting a claim for a refrigerator repair, we received a call from the service company within the hour and had an appointment scheduled within a couple of days.

4 months ago

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Christa Norton Oklahoma City, OK

Made a plumbing claim. Due to representative miscommunication, I was canceled by the plumber. I was never notified. Called plumber. He called CHW and everything worked out.

4 months ago

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Rashelle E

Love the responsiveness of choice home warranty-customer service is great but some of their contractors have limited flexibility or communication struggles

4 months ago

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Adam Chesterfield, MO

Response was very quick and plumber that was hired was very helpful and was able to resolve the issue in a quick manner.

4 months ago

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Lorna Lake Havasu City, AZ

I am disappointed with choice home warranty. When I had to use it my tech could not get through to them to get the ok to repair my garage door opener. The phone would ring and then hang up he tried five or six times then called me and I tried calling and was hung up on too so I told him to go ahead and fix the garage door opener and I would file a claim but when I called and finally got a hold of customer service they told me I would not get my money back.

4 months ago

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Greg Riddle Naples, FL

the two men who came out did really good. they had a few issues but i was happy with the a/c working again. now the furnace doesn't work???

4 months ago

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zhenyexu

They found crack on my heating system. It takes them only few days to approved replace a brand new system. It is truly great service.

4 months ago

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Abelard garciarce Zapopan, JAL

I like the service that they in the last 2 claims, just the first one the response was very slow and I needed to fix the air Conditioning quickly because It was summer

4 months ago

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Barb Cervi Ashville, AL

My claim for a replacement of a hot water heater was denied because it was an 80 gallon tank and they only cover up to 75 gallon tank . I’m not asking for an 80 gallon tank. I’m asking g for a 50 gallon tank, which would be less. I’m not asking to go outside the policy limit. The leaking hot water tank was installed when the house was built and I did not have a choice. As far as I know, an 80 unit tank leaks the same as a 75 unit tank; the only difference is 5 gallons and I’m asking to be replaced with much less than the policy limit.

4 months ago

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Roger Denver, CO

Was told by agent when I bought the policy that normally there was a 3-8 hr. for the issues 2 B fixed. However, the plumbing company U sent out were remarkable.

4 months ago

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Evelyn Thomas

He was polite, professional, as well as technically proficient . It was a great experience. He had me up and running, very quickly.

4 months ago

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Evelyn M Okatie, SC

My technician was wonderful and I would use him again or recommend him to anyone. Unfortunately, Choice did nothing to help except make the introduction. In fact, Choice has been a huge headache with regard to everything. As a Realtor, I'd think Choice would do whatever they could to impress, considering I could be a source of additional business. Choice cares only about collecting their premiums and dodging any financial responsibility in any way possible. One of my technicians recommended American Home Shield!

4 months ago

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Bryant Autry Fayetteville, NC

The representative took their time out to assist me and ensure that they valued me as a customer by saving me some money!

4 months ago

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Jason lutsey Mesa, AZ

This is the worst experience I have ever had with a home warranty company. I was informed that each claim will take two visits before the issue is resolved. For my first claim, I will now be taking three days off work to ensure I am here for the 4-hour window that provides me for the service call. Even though I purchased the most expensive warranty from Choice, and the plan stated, “all parts and service are covered,” it’s not after several calls still no help or resolution. The service company that came to the house to diagnose the problem was great and explained the needed steps.

4 months ago

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Susie Tusa Myrtle Beach, SC

I was Very impressed with the vendor that came out to service my oven. I have NOT been happy with CHW for the length of my contract. They Don communicate well, they don't understand most problems, & rarely uphold the written contact.

4 months ago

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Hh Farmington, MI

I have been with CHW for 5 and the service has been getting worse by the day. I recently filed a claim for a broken heating system it took them over a week to repair it and I live in a n extremely cold area with little kids. I even contacted management via email and no one acknowledged it! I definitely don’t recommend them you are better off saving your money and hiring your own technician

4 months ago

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Susan Easter Milton, FL

Some peace of mind, but there is a lot that is not covered and you get stuck paying a service fee. There should be a way to have better clarity about coverage (example - flow chart). Slow response times.

4 months ago

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Mar Sarasota, FL

Repairman came today. He was outstanding. He patiently reviewed the issues physically with the Freezer Door on the Refrigerator. Great Service

4 months ago

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Benson Yonkers, NY

What I thought was covered and actually is there is a major gap regarding modifications to pipes etc.. The cost of that was equal to the cost of the hot water heater if not more.

4 months ago

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Ruby Sheffield

The electrician was extremely knowledgeable and took care of the issues. He left the area where he worked neat and clean.

4 months ago

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Billy Roscoe, TX

After finding problem Choice Warranty acted quickly and dispatched a repairman pretty quick and resolved the issue in a timely manner

4 months ago

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Catherine A Abram Columbus, GA

The agent Bryant did not quote me. The price that he charged me for it was supposed to be $49. After he went back and got me a discount. But he charged me $495. And we spoke a long time to make that clear. He did not say $495. So I have requested me a refund back to my account. It has caused me a lot of pain to pay those overdraft fees that was for the overdraft of $495. I have two $35 that I need to clear with the bank for the overdraft that he charged me. I am a very unsatisfied customer and. I am wanted my full refund back. I will be reporting this to the better business bureau

4 months ago

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Lynn Maxwell Crestview, FL

Filled claim online. Appointment was set up with repair company and part was approved quickly for the repair to be completed. Quick & easy process.

5 months ago

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Hollyann Davis Dallas, TX

Choice wanted the plumber to cut into a structural are of my ceiling. Plumber said no they would not do that. So choice said they would not fix the area. Denied the claim and I had to pay 800 to get my plumbing fixed. It took over a month to get a plumber to even work on my flex pipe. Plumber was a good reputable plumber in my area that I trust.

5 months ago

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Vickie Wallcoen Pinehurst, NC

Shawn W, was very helpful, he took another look at what features my old range had and reevaluated the replacement voucher.

5 months ago

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Rich Brennan Richmond, TX

My hot water heater went out and choice had a tech to my house in 2 days. I am waiting for them to approve the repairs and will write another review after that happens.

5 months ago

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Jimmie Winbush Indianapolis, IN

The technician was a good guy who knew quickly what was wrong and was able to get the part and install same day. Thank you!

5 months ago

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Cynthia Simpson

Kevin was very helpful in explaining the different services covered. He was professional and patient and answered all my questions.

5 months ago

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Dalton George Dallas, TX

Poor customer service, not making sure the customer is taken care of. Refrigerator went out person came out look at told me wht the issue was said he get with choice home warranty and let them know. Home warranty got bk with me and told me they would be issue me a Lowe's card for 984$ that's not enough to replace wht I have so I had to complain abt so they decided to go up to 1111.99 again that want replace wht I have and top of that the funds want b available until January 6, 2024 and they came out abt Refrigerator November 30, 2023.

5 months ago

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Eric & Jennifer Protzman Roach, MO

Waited over 2 weeks for a contractor to make contact to schedule an appointment for repairs Had to then wait another month after repair person came to get parts and schedule another appointment to do repais.

5 months ago Edited January 5, 2024

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Carol Eastman Anderson, CA

They are very nice people to work with. We haven't had success repairing our dishwasher and are still waiting. Our dryer was fixed immediately.

5 months ago

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vs k Denton, TX

Many things are not covered and or limited coverage. Deductible keeps increasing every year and technicians mostly does not arrive on time and some times it took more than a week to get one which forced me to get it fixed on my own.

5 months ago

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Sandi Floyd Mitchell, SD

Daniel is incredible; he responds promptly and has had the patience to answer all my questions and concerns. He is amazing!

5 months ago

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oleg tsives HE

According to contract with CHW "'Upon request for service, We will begin contacting Service Provider(s) within 4 hours. You will receive the name, phone number, and appointment date and time upon acceptance of the request by a Service Provider. In some circumstances, it could take more than 48 hours for a Service Provider to accept the request." In my case it takes more than 24 DAYS!!!!! Reimbursement process not working with CHW, I contacted multiple HVAC companies and all of them agree to fix my Heating system, but refuse to work with CHW. Conclusion: Do not deal with Choice Home Warranty

5 months ago

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Ahsia Spencer

The technicians were great! They explained what the problem was, they fixed the problem, and they gave me tips on how to maintenance the appliance.

5 months ago Edited December 4, 2023

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Judy Las Vegas, NV

the technician was 3 hours early. He looked, diagnosed the problems, and wanted the fee in advance. He then left and said he would be back in two hours. He came back and fixed the problems. He worked very fast.

5 months ago

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Adam Ross Chicago, IL

My experience today was with your automated claim service while I’m still waiting for an assignment. The process has been easy and satisfying.

5 months ago