Name: Choice Home Warranty
Rating: 3.8

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Carolyn Atlanta, GA

Tech was incompetent and could not locate known crack in heat exchange. Will be expected to pay another service fee to get someone out here to actually fix the problem the first tech said did not exist.

7 months ago

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Donna

So far all providers that showed up have been friendly and professional and resolved the issue

7 months ago

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alan Kantor Mt. Pleasant, SC

Took 7 weeks to get reimbursed. Have out of country customer service. Used to have everything thing in US. Good coverage.

7 months ago

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Norma

They have responded to each request on a fairly timely manner. The problems have been handled completely.

7 months ago Edited April 5, 2024

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Beverly Louisville, KY

I liked the fact that my need to get my locks replaced was handled in a timely manner.

7 months ago

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Dennis McGraw Dallas, TX

Easy to submit claim, expedient response, professional service on broken clothes dryer

7 months ago

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Sharon San Antonio, TX

I liked the sevice but not the price of service calls. Already paid nearly $600. for the Warrenty

7 months ago

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Aaron Sholley Ranson, WV

In my experience they have no desire to actually help you or pay a claim! Took this company over a month to settle a claim after being told the part was no longer available, 4 times, by the company who did the evaluation.

7 months ago Edited September 20, 2023

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Michael Concord, CA

Got an appointment quickly. Showed up on time. Repair was done quickly. I have no complaints.

7 months ago

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Angelica Kronus Phoenix, AZ

They are doing well not good, my microwave was gone and they gave me money to buy exactly another one, but they didn't gave me the whole cost.

7 months ago

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Alphonso Kansas City, MO

Fast service and quality products. The technician was on time and knew what he was doing.

8 months ago

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Florence

My repair service was rescheduled four times over a 2-week period. It's no way I would have paid for a home warranty that could not get a repair person out in 24 to 48 hours.

8 months ago

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Gene

Choice home warranty has been most helpful in assisting me with repairs and updates.

8 months ago Edited April 10, 2024

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Stacy

I haven't had to use it yet. But they are very helpful and professional. And I like the price.

8 months ago

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Jerry Allison Whitewright, TX

Responded when called, send out contractors who too care of the isuues in a speedy manner.

8 months ago

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Michael pike Alvin, TX

Excellent. Quick response. Great contractors for repairs!!! Ive used them 4 times. Excellent!!!

8 months ago

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David Houston, TX

Great company I recommend them . They are helpful and are quick when it comes to claims they

8 months ago

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Kathy Tampa, FL

The tech fixed my dryer, it was taking 2 cycles to dry the clothes, now it works great.

8 months ago

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Margaret

Choice is professional and sends knowledgeable repair persons as quickly as possible.

8 months ago

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Milton Hooper Greenville, KY

Terrible. Instead of repairing our washer for $700 you decided to give us $446 to buy a new one. So much for the promise that you would REPLACE or REPAIR appliances. Very disappointed and will not recommend to ANYONE!

8 months ago

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Annmarie Harris Little Rock, AR

Staff is rude and not very helpful . They take too long with getting things done but always on time to collect your money.

8 months ago

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William Hebert Norcross, GA

I like the website and user interface. Actions and other information are easy to follow.

8 months ago

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Jeff Henderson, NV

Got quick response. The technician made sure part was covered before installing. I like that.

8 months ago

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Paul Ruskin, FL

It has been an absolutely horrible experience. CHW does not do what they say and try to get out of taking care of what they know is not right. The excuse they are using to get out of the claim doesn’t even make sense.

8 months ago

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Chad Stonewall, LA

Two Red Ranch was great. Kevin, our repairman, offered prompt and efficient service!

8 months ago

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Ronald Brigham Oakhurst, CA

I would rate “0” zero, but it was not an option. It took 8 Weeks to settle my claim on my dryer. No urgency by Choice Warranty at all. HORRIBLE CUSTOMER SERVICE, ABSOLUTELY HORRIBLE.

8 months ago

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James Wilson

C H won’t do what their warranty says. I have never dealt with anyone like them. The repairman and I called at least 6 times for approval. C. H. Never gave a reason for not approving the leaky evaporator repair

8 months ago

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Mari Moon Hurst, TX

Don’t cover all you’re suppose to. Half of workers that have come, I’d never hire. You don’t research who you send

8 months ago

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Gary St. George, UT

Tech was on time, fast and thorough. He had disposer replaced in no more than 20 minutes. Thanks

8 months ago

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Alexander Palm Desert, CA

I filed a claim and then found i did not need it and the whole process went very smoothly.

8 months ago

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christine mouannes Escondido, CA

The technician was very responsive. He came right away and fixed the problem. Thank you.

8 months ago

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Virginia Phoenix, AZ

Typically quick response to inquiry for repair. Replacement policy questionable. Some service companies are excellent..some sub par

8 months ago

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Matt Coble Amarillo, TX

Like : ease of setting up appointment on line Dislike : filling out reviews :-)

8 months ago

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Orlander Alexandria, VA

I liked that the company took responsibility for not responding as quickly as they advertised.

8 months ago

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Lovie Denver, CO

The organization has excellent customer service and get the techs out in good time

8 months ago

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Tom Adamsville, AL

I have had to ise them on several occasions, and have not had a single problem with them

8 months ago

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Nk Longview, TX

Last call about condensation on a/c pipe overflow man that came said it was a plumbing problem and just put in some little piece of pvc that did nothing and I had to pay him $85 fir his trip to my home.

8 months ago

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Denise Atlanta, GA

Timely responsiveness to requests. Courteous staff. Knowledgeable team of repair contractors.

8 months ago

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Merle Ashburn, VA

It is very easy to file a claim. I have always had a service company assigned within 24 hours.

8 months ago

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Al Snellville, GA

Whenever I call for claim, I get a quick response. Then, the service is scheduled within 24 hrs.

8 months ago

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Vijay Orlando, FL

Service was scheduled in a timely manner. The technician that arrived was thorough and efficient with his work.

8 months ago

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Dwight

Great customer care service. The technicians are very knowledgeable about the company's policies.

8 months ago

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Ali P

Disappointed overall. Poor contractors. Bad service. I have had multiple contractors come for the same job and one fixed the issue the others did not.

8 months ago

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Tom Edwards Chattanooga, TN

The first contractor selected failed to show up twice but the second one was prompt, courteous and professional.

8 months ago

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Phyllis New Orleans, LA

I work with my supervisor today over am awful electrical matter. Second time incompetent electrician.no help from resolve so I paid to have it done too 5 minutes. I am looking at other companies

8 months ago

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Ricki Branson, MO

Made a claim - heard nothing. Had to chase the situation up - then told the claim had been denied. Have had to dispute this so I can talk to a supervisor. If this is your companies idea of good service???

8 months ago

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Heidi Sun City, AZ

They listened & replied very quickly. I got the issue in my home fixed very quickly as well.

8 months ago

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Alfonso Albuquerque, NM

Fast response and repairs. Professional service and explained issues as repaid were gone.

8 months ago

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Susan Cocoa, FL

Denied claims without good reason. The standard answer was the damage was not normal wear and tear. We didn't take a sledgehammer to the dishwasher, the heating element melted. Takes too long to get a repairman out.

8 months ago

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Beverley Alachua, FL

This company has not followed through with my claims. I have requested my $1800 back for my contract. They have not responded to that request. i would not recommend them to anyone!

8 months ago