Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Sandy West Chester, OH

I am pleased with the speed and quality of service that I receive from Choice Home Warranty!

6 months ago

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Dennis Virginia Beach, VA

I was kept in the loop of information. They came through to replace the faulty unit. Thank you

7 months ago

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Anonymous

We've used them and they're very easy to work with. We just moved in and we needed to rekey.

7 months ago

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Philip

They are very timely in getting people to come out and fix whatever we need done.

7 months ago

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Juan

My water heater wasn't heating up. They filed the appointment, they came out, they replaced what they needed to replace, and got me back to working.

7 months ago

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Carole

I needed to use my warranty for my water heater and they said that I didn't have permission to purchase it. I had to pay the whole price.

7 months ago

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Ruben Bamburg Shreveport, LA

The young man came out here, was very knowledgeable, and he stayed with it. He got everything correct.

7 months ago

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Anonymous

I've had them out twice for garage doors, both times for springs. They did a good job and his service was real good.

7 months ago

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Daniel

These people were rude. When I called they were really rude and not helpful at all. We had a home in Northport and they wouldn't cover any part of the air conditioning at all.

7 months ago

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Anonymous

They won't pay for anything after they sent three different technicians for an appliance I needed help with. They denied every claim from their technicians and then once I had it fixed and refiled they would not pay for it.

7 months ago

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Deanna Gadsden, AL

Dishwasher needed to be repaired then ultimately required replacement to which they offered $ 246 as a replacement value.

7 months ago

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Mark Stiffler St Louis, MO

For covered repairs Choice has been quick to respond and get the problem resolved

7 months ago

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Angela Razi Chicago, IL

The repairman arrived at the designated time and the issue was fixed within minutes.

7 months ago

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Christy Weaver Alpharetta, GA

It is nice to have extra coverage on your home that the normal home owners insurance will not cover.

7 months ago

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Tony Young Portland, OR

it took a while, but everything turned out just fine . CHW and my service tech are the best

7 months ago

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Patty H Las Vegas, NV

Really like Justin, the technician from CPR. New part was installed and inoperable. Waiting for new part and status?

7 months ago

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Linda Alvidrez Scottsdale, AZ

CHW has assisted me on several warranty issues. They have been helpful, prompt, and courteous.

7 months ago

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Wayne Charlotte, NC

Excellent service, very processional, very knowledgeable and we are very satisfied!

7 months ago

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Natalie Smith Los Angeles, CA

It's been over a week since I submitted my claim about my heat not working. I still don't know when they will find someone to come out to fix it. This is unacceptable!

7 months ago

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angie visger Nashville, TN

I have never had an issue when I call them. Always on top of it and work done quickly!

7 months ago

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Alba Caorsi North Las Vegas, NV

Excellent service. No problem in filling a claim, and the technician was at home very promptly.

7 months ago

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Christy Blanchard CA

Have had great results! People are professional, experienced, knowledgeable and friendly!

7 months ago Edited November 3, 2023

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Victoria Hunsaker Reynoldsburg, OH

Customer service and communication was very good and the repair was done quickly.

7 months ago

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Barbara Atlanta, GA

speed of response, friendly understanding of problem, courteousness of service provider

7 months ago

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lorna jenkins

Your technician, arrived on time, he was very professional. I’m pleased with his work

7 months ago

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melissa rizio Lancaster, PA

Extremely disappointed with services. Techs don't look to find root cause of problems. Customer service hung up on me. My sump pump needs immediate service and still no one has come.

7 months ago

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Jo Ann Altergott Gilbert, AZ

Service was great. Technician came out with in a couple days and fixed the problem

7 months ago

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Jamie Letcher

Not happy right now. No communication back and the dishwasher still not working right and the stove guy never came back

7 months ago Edited October 11, 2023

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John Milton, FL

The mechanic are on scheaduleor they will call and let you know when they will arrive.

7 months ago

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Joe Wichita Falls, TX

It's early in my contract, but what little contact I've had with choice I have enjoyed the service.

7 months ago

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Patricia Powder Springs, GA

We haven't used you too much, but when we do they seem professional and on time.

7 months ago

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Donna

7 months ago

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Eric Horvath GA

Easy to file a claim, quick response from service tech , quality work performed by service tech

7 months ago

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Marina Tunit Brooklyn, NY

So far I have no issues, I’ve made 3 claims and am completely satisfied with service received !

7 months ago

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Paulette

Really to the time to get my repairs taken care of in timely manner. Very professionally

7 months ago

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Tricia Heggeness La Quinta, CA

Easy and quick to submit claim . Their response to my claim was quick and professional 😄

7 months ago

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Lea Hayes Hackettstown, NJ

It's okay. I have peace of mind but so far only one service call has been approved.

7 months ago

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Andréa Parker District Heights, MD

Mike knows what he's doing and he's very professional. Thank you for sending me the best.

7 months ago

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Van Houston, TX

I have been without air conditioning for five days waiting on a service man. That is totally unacceptable in the Texas heat.

7 months ago

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Edward Osuna

Great service!! Tech responded immediately and problem was addressed and part ordered!

7 months ago Edited December 11, 2023

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Christine Lewis Montgomery, AL

Don’t pay for services, vendors don’t show up, or they make you pay much more than the required co-pay. I plan to get another home warranty company and drop this contract.

7 months ago

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Lee Anne Minneapolis, MN

Customer service. And the technician was so nice and polite. Very knowledgeable.

7 months ago

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Catherine Collins Miami, FL

The service is always efficient and the majority of the technicians are very good.

7 months ago

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Hillary Hardin Lewisville, TX

Although the assignment time to contractor is slow, I loved the first contractor that was sent .

7 months ago

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John

Even though they couldn't get here as quickly as they normally would, they kept us informed.

7 months ago

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Anthony

It's worth the value. But sometimes it takes a long time to get a service person.

7 months ago

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Jack

They've got rules and and I wasn't aware of them and so consequently I really suffered for about 13 or 14 days because of not knowing how they operate. I'm not very computer-literate and it's hard to get them on the phone.

7 months ago

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Connor

About a month ago, my A/C unit went out. No one came out to see, no one was attending my assignment, and my case was closed. I couldn't figure out why. This company absolutely sucks.

7 months ago

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Carolyn Atlanta, GA

Tech was incompetent and could not locate known crack in heat exchange. Will be expected to pay another service fee to get someone out here to actually fix the problem the first tech said did not exist.

7 months ago

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Donna

So far all providers that showed up have been friendly and professional and resolved the issue

7 months ago