Name: Choice Home Warranty
Rating: 3.8

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Dalena

They respond when I have questions. I've only need to use it once so far. Had to replace exhaust fans. It was very difficult dealing with them on that issue.

10 months ago

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Michael Bonita Springs, FL

Unfortunately for us, we had two claims that we were unable to resolve. Both claims were denied on technicalities and were never fixed. I hope other customers have better luck with them than we did.

10 months ago

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Carrie Cumming, GA

They showed up when they said they would. We’re professional and polite, fix the problem and left.

10 months ago

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Joyce Memphis, TN

Last month I had the plumbers here I paid my service fee they didn’t have part for toilet the bath tub faucets are leaking no parts for that either kitchen sink leaking no parts I talked to the office an a man told me to call and get an appointment I think he should have gotten me one Choice does not care

10 months ago Edited January 10, 2024

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Mar Rio San Antonio, TX

I loved how the technician was on time and knowledgeable in my need. He was helpful and understanding.

10 months ago

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Pascal

I had multiple issues with my gas furnace 22/23 winter and my Choice Home Warranty covered nothing. Repair to my one year old gas furnace cost me $1100.00

10 months ago

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Sid Schwartz Palm Desert, CA

It has been over 30 days and I cannot get a decision from Choice because they cannot get info from their service provider and their follow-up is only via text. They refuse to call their service provider to get the info that need to settle my claim.

10 months ago

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Kathlyn Madison, TN

Has fulfilled their obligations but does not always get claim requests filled promptly, use quality contractors, or approve anything but the bare minimum product required

10 months ago

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Vince Gonzales Dallas, TX

I am very unhappy!!! First, the guy comes out says the icemaker water supply is not shutting off. I said I need a new icemaker he said yes comes back a week later or longer and replaces a valve icemaker still not working texted the guy said it’s still not working he said he’d order an ice maker 3 weeks still no ice maker!!!

10 months ago

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Steven Oceanside, CA

My hotwater heater went out. They agreed to replace it, but wanted to charge amount $1,400 for the install. Nothing special!!! Found a licensed plumber to install a better heater unit, ( heater included) outside of warranty for $1,100. WHAT IS THE POINT OF INSURANCE WHEN IT IS CHEAPER AND BETTER WITHOUT IT.

10 months ago

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Kay Cortelyou Methuen, MA

Prompt response. Competent repair companies. Follow up if needed. Coverage as described in contract.

10 months ago

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June San Antonio, TX

So happy with your service technicians are great. I am so happy that I signed up with your company.

10 months ago

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Ruth Liberal, KS

We did not like the fact that it took way too long to have the service completed when a claim was submitted. We were given a runaround with continued excuses as to why the service was not carried out in a timely manner. No complaints with the repairmen, just with the length of time it took to have someone sent to do the repairs.

10 months ago

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Sue TX

Choice home warranty after 3 calls and almost a month without a water pump I called a company to get it fixed I wanted a full refund on my contract because you have breached it. I have contacted the federal Trade Commission of your deceptive practices

10 months ago

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Richard Hobe Sound, FL

Very difficult to speak with a live person who actually knows what is going on Takes a very long time to schedule a service technician to come and evaluate the problem. Then wait again to come back with parts.

10 months ago Edited January 10, 2024

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Robert

Every is going fine . Last claim was taken care of very quickly.Very happy to have a Choice Hoe Warrenty.

11 months ago

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Carroll West Des Moines, IA

The technician was very informative, very personable, and spent time explaining to me what he was going to do.

11 months ago

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Donna North Little Rock, AR

They came out on May 25 to fix my freezer and had to order a part. It’s now June 7 and the part hasn’t come in. They sent Sears home repairs. Their website will not let me log in. I put in my email and policy number and nothing happens.

11 months ago

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Eddie Richmond Porter, TX

I don't care for the reimbursement process. There is a discount with the authorization from Choice and the outside technicians.

11 months ago Edited March 5, 2024

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Courtney North Las Vegas, NV

The response from choice itself was timely however, the technician they sent out did not complete the job. It was my garage door opener which then broke two days later, and I had to pay out-of-pocket to get the job done correctly myself.

11 months ago

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Donna Sinclair Siloam Springs, AR

I like the coverage and the cost. When I needed a repairman the response was faster than the former company I had a warranty witih.

11 months ago

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Maurice Kansas City, KS

Can never get direct answer on claims. Te chicane submit claims but never get work orders to fix anything. I get vague emails for additional info which I have no idea what they are talking about. Why can't the person needing info can't contact me by phone so that commcations are clear and thing can move along with everyone on the same page.

11 months ago

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Kathleen Leland, NC

We are very pleased with the repair personnel that Choice has sent to repair our appliances and air conditioners.

11 months ago

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Gloria Belleville, IL

Their online claim process is very efficient. The companies they send us are very reliable and efficient as well.

11 months ago Edited January 10, 2024

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Max Rockford, IL

No stars, have been waiting, in 80-90 degree weather. Called on a Sunday to say Central Air went out as of Tuesday they have not found a service technician. My husband has copd, emphysema and congestive heart failure. They don't deserve a star.

11 months ago

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Loren Cathedral City, CA

Excellent web sites and quick response to issues. Treated my water heater claim fairly and employed an excellent plumbing vendor

11 months ago

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Rob Mcghie San Antonio, TX

What Home Warranty. You say you cover A/C but you want to charge me $2500 minimum to fix it. How are old people on Social Security supposed to fix this.? That’s why I bought a Home Warranty, so I wouldn’t have to pay for repairs.

11 months ago

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Kevin McNamee Mesquite, NV

We are on week three without a refrigerator because we have to use the service chosen by Choice. We lost all of our food and have had to live out of a cooler for what will be one month since our claim.

11 months ago

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Gary Mattoon, IL

Service tech have been out three times and I have another appointment scheduled. Have replaced numerous parts but issue still not resolved. Not very satisfied at this point

11 months ago Edited January 10, 2024

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Andy Gray Court, SC

Great service! Had our dryer repaired and the technician was very professional and knowledgeable. Highly satisfied!

11 months ago

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Doug Garland, TX

Not happy about the fact that we end up having 2 pay extra 4 air conditioner repair work bcause u have and/or older units or mobile home units r not on same slab

11 months ago

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Amber Cochran Scottsdale, AZ

I am really please with the customer service and companies they have sent out to help us when we’ve needed it!

11 months ago

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M MM Parker, AZ

Very quickly got a repairman out, but he couldn't repair it. Choice said thay would provide a Lowe's giftcard but it would take 30 days. That is ridiculous! I

11 months ago

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Saint Hall Jacksonville, FL

Waste of money.. just save your money for emergencys... They always look for ways to not pay for a claim.. if the technician is wrong they still get your call out fee... An you have to pay out of pocket to prove to them with another company that the claim was in warranty ..

11 months ago

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Philip FL

They didn’t want to fix my water leak Said something about pre existing problems but I had my home inspected in August of 2022 and there were no leaks. I paid $1,440. 00 for 3 years of coverage and they reject my claim. I will not recommend this company to anyone.

11 months ago

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carl montean Woodstock, GA

Choice and their contractors schedule repair appointments with no input from the customer. Contractors miss appointment times, with no status update to the customer.

11 months ago

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Natalie Brown-Murray

If I could give a zero I would. AHS and other companies are during more greater things. Just because of the price don’t switch lower prices is advertising but it’s not ideal if you want great reliable service contract. PLEASE READ BEFORE PAYING.

11 months ago

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Ranjan Tripathy CO

I loved the way they took care of my reported issues . I had a leaky sink crusher and within 7 days it get replaced.

11 months ago

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Juan Gardnerville, NV

First tech came and said problem was not dishwasher as we believed but rather was the garbage disposal. I paid $75. Choice sent garbage disposal technician who did no more than run water in the disposal and ran it and said nothing wrong. I paid another $75. Garbage disposal still not working right and has small leak

11 months ago

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Henry

They did not pay all of the cost . The split units were both bad accord to their Tech. I had to agree to pay for one. They were putting me off to get it replaced. It took them about forty five days to go through with this. Then they down graded the unit to a Goodman unite.

11 months ago

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Rachel San Diego, CA

Have been without gas in my home for almost three weeks due to a minor gas leak. Delays due to not checking with technicians to ensure they could fix. Delays in authorizing a gas line check (minor procedure) to identify leak. Still not fixed. No hot water, ability to cook, or heat my home for myself and my three small children.

11 months ago

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Rita Price

My claim was filed 4/4/23 and to date, 5/20/23, it has not been completed. Very disappointed in the length of time and now they have switched technicians and we start the diagnosis process all over again. Not happy in the least bit.

11 months ago

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Stephen Miklus Allentown, PA

Your technician Ted was a wonderful technician very helpful very honorable and knowledgeable and very understanding

11 months ago

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Sharon Jacksonville, FL

I had a kitchen sink faucet leaking and I called, and the plumbers were here the very next day. I'm very pleased.

11 months ago

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Ralph Slidell, LA

They don't send out people. I've been waiting now for 18 days to get my washing machine repaired. They came out after 14 days. It wasn't repaired and I'm not waiting another eight days for them to come back out again.

11 months ago

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Edward Slidell, LA

I had an air conditioner that was not working properly. They came out and now it seems to be working, everything is good. I'm really satisfied.

11 months ago

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Bridgett Huntsville, TX

I had a problem with my air conditioning and the Choice Warranty would not cover what the problem was so I had to pay over 3500 out of pocket.

11 months ago

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Thomas Ocoee, FL

Website could be a bit easier to put in claims. People on phone were great as was Bill, the technician from Riley Corp here locally.

11 months ago

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Richard Serfass

Scheduled a repair of toilet and shower leak. Toilet was fixed. For the shower "I" had to call for the repair part but still don't have it. Leak continues for over a month.

11 months ago

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Chris Ladd

Choice Home Warranty is a laughable company. My AC failed and they only paid for the cheapest piece, even though the entire system failed. It still cost me almost 5k to get my system up and running. I would avoid them like the plague.

11 months ago