Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Andy Gray Court, SC

Great service! Had our dryer repaired and the technician was very professional and knowledgeable. Highly satisfied!

11 months ago

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Doug Garland, TX

Not happy about the fact that we end up having 2 pay extra 4 air conditioner repair work bcause u have and/or older units or mobile home units r not on same slab

11 months ago

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Amber Cochran Scottsdale, AZ

I am really please with the customer service and companies they have sent out to help us when we’ve needed it!

11 months ago

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M MM Parker, AZ

Very quickly got a repairman out, but he couldn't repair it. Choice said thay would provide a Lowe's giftcard but it would take 30 days. That is ridiculous! I

11 months ago

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Saint Hall Jacksonville, FL

Waste of money.. just save your money for emergencys... They always look for ways to not pay for a claim.. if the technician is wrong they still get your call out fee... An you have to pay out of pocket to prove to them with another company that the claim was in warranty ..

11 months ago

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Philip FL

They didn’t want to fix my water leak Said something about pre existing problems but I had my home inspected in August of 2022 and there were no leaks. I paid $1,440. 00 for 3 years of coverage and they reject my claim. I will not recommend this company to anyone.

11 months ago

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carl montean Woodstock, GA

Choice and their contractors schedule repair appointments with no input from the customer. Contractors miss appointment times, with no status update to the customer.

11 months ago

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Natalie Brown-Murray

If I could give a zero I would. AHS and other companies are during more greater things. Just because of the price don’t switch lower prices is advertising but it’s not ideal if you want great reliable service contract. PLEASE READ BEFORE PAYING.

11 months ago

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Ranjan Tripathy CO

I loved the way they took care of my reported issues . I had a leaky sink crusher and within 7 days it get replaced.

11 months ago

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Juan Gardnerville, NV

First tech came and said problem was not dishwasher as we believed but rather was the garbage disposal. I paid $75. Choice sent garbage disposal technician who did no more than run water in the disposal and ran it and said nothing wrong. I paid another $75. Garbage disposal still not working right and has small leak

11 months ago

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Henry

They did not pay all of the cost . The split units were both bad accord to their Tech. I had to agree to pay for one. They were putting me off to get it replaced. It took them about forty five days to go through with this. Then they down graded the unit to a Goodman unite.

11 months ago

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Rachel San Diego, CA

Have been without gas in my home for almost three weeks due to a minor gas leak. Delays due to not checking with technicians to ensure they could fix. Delays in authorizing a gas line check (minor procedure) to identify leak. Still not fixed. No hot water, ability to cook, or heat my home for myself and my three small children.

11 months ago

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Rita Price

My claim was filed 4/4/23 and to date, 5/20/23, it has not been completed. Very disappointed in the length of time and now they have switched technicians and we start the diagnosis process all over again. Not happy in the least bit.

11 months ago

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Stephen Miklus Allentown, PA

Your technician Ted was a wonderful technician very helpful very honorable and knowledgeable and very understanding

11 months ago

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Sharon Jacksonville, FL

I had a kitchen sink faucet leaking and I called, and the plumbers were here the very next day. I'm very pleased.

11 months ago

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Ralph Slidell, LA

They don't send out people. I've been waiting now for 18 days to get my washing machine repaired. They came out after 14 days. It wasn't repaired and I'm not waiting another eight days for them to come back out again.

11 months ago

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Edward Slidell, LA

I had an air conditioner that was not working properly. They came out and now it seems to be working, everything is good. I'm really satisfied.

11 months ago

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Bridgett Huntsville, TX

I had a problem with my air conditioning and the Choice Warranty would not cover what the problem was so I had to pay over 3500 out of pocket.

11 months ago

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Thomas Ocoee, FL

Website could be a bit easier to put in claims. People on phone were great as was Bill, the technician from Riley Corp here locally.

11 months ago

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Richard Serfass

Scheduled a repair of toilet and shower leak. Toilet was fixed. For the shower "I" had to call for the repair part but still don't have it. Leak continues for over a month.

11 months ago

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Chris Ladd

Choice Home Warranty is a laughable company. My AC failed and they only paid for the cheapest piece, even though the entire system failed. It still cost me almost 5k to get my system up and running. I would avoid them like the plague.

11 months ago

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Melody Reed Charleston, SC

I do not like that everything is automated and computer based. It takes 24-48 to get a reply, so not sure what the expected people to do in an emergency situation.

11 months ago

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Yiwen Apsley, ON

Choice warranty has been fast to schedule the professionals to fix my home issues, including garage door opener, stove.

11 months ago

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Carol Walled Lake, MI

Choice is always quick to take our claim and we've always like the quality service personnel they've sent to us.

11 months ago

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Colby Hernando, MS

They fixed a leak and it took just one day. It took no time for them to come out and fix the problem I had.

11 months ago

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Bronson San Angelo, TX

It took a couple of days to get an appointment, but they got here. I wish that they would use somebody local.

11 months ago

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Laura Oklahoma City, OK

So far the companies they have sent have been great! They have been punctual and their work has been great!

11 months ago Edited January 10, 2024

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Sharon

They increased the service fee without notice.

1 month ago

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Dan Palmeter

Terrible experience for six months u til the final guy came out who was A+

1 month ago

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Barbara Swihart

Not happy because all appliances are not covered

1 month ago

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Leo Landry Auburn, MA

Poor communication. Don't adhere to the two policies that I purchased.

1 month ago

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Valdor Broomall, PA

CHW took my money and never fixed my stove or replaced it or sent me the check!

1 month ago

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Randy

You never know who will repair your appliances. Sometimes you get a company that has good technicians other times you get a company that doesn’t know what the hell they’re doing..

3 months ago

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James Dallas, TX

Dishonest & misleading. They sell you the idea that if an item can’t be repaired then it will be replaced NOT TRUE!!! They offer you a number that they can get it for, BUT you the customer don’t have access to that source which equates to 50% of replacement value Then not send the check Absolutely criminal Do yourself a favor use any company other than choice home warranty

3 months ago

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Pam Silvestre Alachua, FL

I have no issue with Tech! I have difficulty with getting claim assigned The operator doesn’t understand English and I have to repeat myself over and over. A fix my leaking shower took 3 days to complete because no one would assign the claim. Should have fixed it in a day! Terrible customer service in the claims department

3 months ago

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Sean Akron, OH

Filed a claim for refrigerator- easy Technician came out for repair- great Parts no longer made so Choice going to replace the entire unit- fantastic! They issue a gift card from Lowe’s to replace the unit that can take up to 30 days. Email from Lowe’s has not been sent. That was over one week ago and we are still without a refrigerator. Not easy with kids. - disappointed

3 months ago

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Debra Brown Lithonia, GA

After paying for the service for a few years, I had a problem with my AC. They did nothing to repair or replace the unit. They said something was rusty and they wouldn't cover it. I just replaced both condensers and both units and cancelled them. Before that I did have a problem with a clogged toilet and they said they would they would pay for it to be snaked but wouldn't cover the toilet being removed or wouldn't pay for it to be put back on. Just a whole lot of malarkey. Not worth the money I paid for all those years.

3 months ago

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Mani & Akila Lewis Center, OH

My refrigerator issue isn't resolved but the status was changed to resolved in my login. I have called several times no use. My other issues were resolved without any issues hence giving 3 stars

3 months ago

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Catherine Edgecomb Bakersfield, CA

Filing a claim was easy and service was fast. Completing repair took longer due to back-order of parts. Service technician was friendly and knowledgeable.

5 months ago

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Bassem

It was a little bit of a long time to wait for the material to come. It's more than one month to wait and this is the experience that we have. It was too long for someone without a fridge. After our our first bad experience, I didn't have any problem. They are all very professional and they handle it very well.

5 months ago

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Dennis

The technician was out here within a day. A guy came all the way from Dothan, Alabama to fix my garage and it took a couple of days for him to get the parts and stuff like that. But other than that, Jason did a great job.

5 months ago

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Joseph

Good value for the money. They sent somebody the very next day, and, as usual, the technician was knowledgeable and expedient.

5 months ago

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Edward

I just filed the claim, which was easy to do, and they emailed me a date and the company that was going to come showed up.

5 months ago

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Kim

I had an issue with my bathtub. They were quick to answer the phone and to get an appointment set up. I was very pleased.

5 months ago

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Laura

We haven't had any issues. Our circuit breaker went out and we had to have it replaced so we had someone come over and do that for us.

5 months ago

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Judith L Whitfield

This is the worst company I have ever worked with. I have an outstanding claim from Sept 25 . I was notified that a technician would be here for my hot water heater between 11:00 and 3:00 I waited all day no one showed up called the company They said Troy said never given them the work order When I called and demanded to speak to a supervisor I was told they would call me right back I waited very patiently when I called them again the whole department's closed. some customer service that is. This company has absolutely no idea what they are doing. I have spent many phone calls and many hours waiting for this one claim this company is not worth it do not waste your money

5 months ago

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Jean Dickerson Bedford, VA

I have used Choice numerous times. Sometimes they have had a hard time finding someone in my rural area, but they did. The heating system tech is top of the line

6 months ago

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Toral Amin Cary, NC

Awesome customer service and my call was handled so quick and sales person answered all my questions best to his knowledge before buying plan. Great customer service!

6 months ago

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C Johnson Atlanta, GA

The tech was well mannered and professional. Fixed my heat issues very quickly. I'm impressed with the services Choice has given me kudos to the tech.

6 months ago

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Dina Doyle Largo, FL

If I could give zero stars I would. This is the biggest scam of a company I have ever come across! Should have researched and looked at all your horrible reviews and BBB before throwing $600 out the window. No wonder there was a class action law suit against this joke of a company! Very deceitful and the repair companies you go through is an absolute joke. Called for my garbage disposal to be repaired I was told there was nothing wrong with that. Never even bothered to check it at all. The noise alone would let anybody with half a brain realize there was a problem with it. Put a can of green beans and card board under my pipe to stop a leak. “Repair” guy came to the door with a pencil and 2 small screw drivers he picked up at the Dollar Store before coming to my home. He told me to never move it. He repeatedly asked ME if I had this tool and that tool in an anger way. And told me it was too far to go back down to his car to get the tools he actually needed. Again NEVER checked/ fixed the initial repair I had called about. He was there less than 15 minutes without fixing a thing and charged me $75!!! I’m discussed and beyond upset with this whole experience and waste of money for your pathetic excuse of a company. I will let everyone know what a scam you are!!! You are an absolute disgrace knowingly robbing people. Absolutely disgusting!!!!

6 months ago