Name: Choice Home Warranty
Rating: 3.8

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Kimberly Haywood Las Vegas, NV

I recently had my air conditioner unit go down. I called home choice warranty, they sent the Tech out. They fixed it 5 days later it broke again. I live in Las Vegas, Nevada. My house was a 100° trying to get in contact with the Tech they sent to me was horrible, customer service was horrible. The Tech basically told me if you don't like it go to another Tech I call choice home warranty. Told them everything that happened and basically all she could say was, I'm sorry to hear that.these home warranty companies are hiring are horrible. I don't know if they're certified, but they're not fixing, and they're getting paid for it. I had to call another certified company and pay for a whole new air condition unit. Which cost me a lot of money? Which lets me realize that choice. Home warranty is a waste of money. Because they did nothing to help me.

8 months ago

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Felicia Mack Pensacola, FL

I don’t like that we can’t pick our time or day. For example, I requested a claim on my AC but a technician could not come for a week. And I have to take the day off due to the 8-5 service window. I would have preferred a later window. I’m leaving this review prior to service.

8 months ago

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Carol Narciso Queen Creek, AZ

Wasn't real happy with the ladt twch that came over. He kept canceling on me, canceled 3 times. Sweet kid, but too busy. In fact I had pool issues again, nut I didn't dare make a claim, I didn't want that same person showing up. Honestly I'll be canceling at the end of my contract contract

8 months ago

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Jacqueline Goodyear, AZ

My garage door was repaired by Juan through Choice Warranty. I paid out of pocket since he had not received approval, stating that I would be reimbursed some of my payment. I haven’t received anything. It was approved on June 7th. Also, I never received an invoice for the work done on June 7th. Also the June 8th invoice said that the motor was repairable, but Juan said it was burned out, and not repairable. He stated that I wanted to pay out of pocket, and not wait for the part. Which isn’t true. I am very disappointed about all of this. This isn’t right. Jacqueline Harris ps: I was scheduled for a conference call, but I had an emergency, and was in the hospital. I sent you a text and email and no one responded. Winston Doors received the authorization from you to do some of the repairs, I never received anything. Choice Warranty Policy# 974712317 I haven't heard from the garage door co. I called and emailed, and no response. Claim #204941927

8 months ago

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James Myrtle Beach, SC

i paid 1960.00 dollars for the plan i had the plan fo 16 mounths i called three times every time i called in they said that they wont going to pay for repair i had to yell at the person to get help when i said that i wanted a refund did i get the iterms kixed one iterm was the micowave oven door the second technican they sent took the door off n fix the spring no new parts needed so i had enough i called to cancel my policy they only sent me back 556.50dollars that was tottolly unfair out of1960 for six years ni only got back556.50 how you figed that i dont no

8 months ago

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Deborah

When my air conditioning went out I called Choice Home Warranty and they immediately sent someone out. I did have to go without air for 2 days but it was no fault of theirs.

8 months ago

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Keith Williams MA

From the time we contacted choice warranty it took two weeks to get a technician out to look at the problem, because the first one refused to even take the job. When we finally did get some good techs out, we were told that choice would not cover the issue even though we have the Total plan and we ended up having to pay $925 out of pocket for repairs along with an $85 service fee for no service. We have yet to receive any sort of email correspondence explaining why the services weren’t covered. We would’ve been better off just calling the plumber directly since we had to pay out of pocket anyway. At least the job would’ve got done sooner. Not happy at all with the first time using the service.

8 months ago

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Michael Wang San Francisco, CA

I gave them three star overall rating because my GE dishwasher is not fixed yet but they charged money and after nine days still haven’t received the order and no technician came and no phone call?? The AC has big noise still after they came and fixed, the big noise is not going away!

8 months ago

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Las Vegas Las Vegas, NV

They are horrible. Run from these people. I bought the warranty including A/C specifically as I have a couple older rental units and suspected future maintenance wouldn’t be far down the road. Their customer service assured me that would not be a problem and I could rely on them. In the second year, on A/C unit failed. They sent out a technician after 48 hours in 110F heat and after a week they denied the claim and would not return any phone calls. I just replaced the entire unit at my own expense. The $2,700 I spent for the extended coverage on two units will be just an expensive lesson to be learned about home warranties.

8 months ago

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Shontia Johnson Tucker, GA

I like that choice warranty really does honor fixing what is covered under their warranty and that I only have to pay for the service call beyond the monthly payment.

8 months ago

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Ncnovembergrl Cameron, NC

This company should be renamed the No-Choice Company. Despite negative comments on Next Door about the denial of claims I took a chance. To my detriment. My washer died and they wouldn't replace it. According to section 5 in the contract, they weren't liable. So how is it determined that an appliance broke down? The technician tried to get them to understand that the machine was not abused and that we had absolutely no way to know something was wrong, much less prevent it. I guess that really doesn't matter. I wasted hard-earned money on this companies worthless warranty. I'm switching to a reputable company.

8 months ago

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G Craig Round Hill, VA

I am still dealing with a broken icemaker from over a month ago. Every time I call Choice Home Warranty I get nowhere. The second repair tech sent by Choice Home Warranty required me to unplug my fridge for 3 days, as required by CHW, and then plug it back in. This resulted in the uncompensated loss of over $1,000. worth of food. After raising 7 kinds of hell I finally got a knowledgeable Sears repairman to check out the icemaker on the 14th. He ordered a replacement icemaker and couldn't understand why this was not approved sooner. The unnecessary run around and uncompensated food loss by CHW is disgraceful.

8 months ago

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Faz Tavasoli Hawthorne, CA

This is going to be a long review, but I felt I needed to get this out so people see what a horrible company this is. My AC stopped working. Choice Home Warranty sent their own vendor (Platinum Repair Inc) to look at it. They said it’s probably leaking and will have to test it, which will take a few days. However it took more than a week and we were without AC in summer heat. Finally, after many back and forth and no show appointments, they said the Condenser is leaking and there is a problem with the Coil, which are not repairable and need to be replaced. I got an estimate of $3,895 from Platinum Repair. When I called to find out why it’s so high, they said that there are certain parts that the warranty company does not cover. I asked Choice Home Warranty if I can use my own vendor. They said “No, you have to go with our vendor”, which was strange that I have to agree to and pay whatever they say. I decided to have my vendor check it and turns out it’s the compressor that failed and it would cost me $1,300 to fix it. When I told Choice Warranty, they said they can not do anything about it since they sent out their own and I needed to get an authorization to have someone look at it. I asked if they can pay some of it ($500), but they said “No”. It's obvious that Choice and Platinum work together to make money from customers. I ended up paying $1,300 out of my pocket and got the AC unit fixed and is working perfectly fine now. What is the point of having a Home Warranty if they can’t help you at the time when you most need them and they cheat you and try to get out of paying for anything. Definitely will not use them nor will I refer them to anyone else.

8 months ago

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Sue MA

The technician was great. But just putting Freon in it’s not solving the problem. The unit really needs replacement but your company didn’t approve that. How many times will I need it repaired before you help with the replacement of the air conditioning?

8 months ago

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SSG Jeremy Kempt

I have been absolutely pleased with Choice. We have had a policy with them since we purchased our home in 2021. We have saved literally thousands of dollars!

8 months ago

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Leilani Linsmeier Chandler, AZ

I found that a 48 hour Choice Warranty window to provide repair service of our refrigerator was just a guess. The actual time it took to get a scheduled service provider was going to be EIGHT DAYS. Its hard to believe that is only one service provider (implied) to handle this type of repair work in the Phoenix area. WHAT A COSTLY DISAPPOINTMENT THIS TURNED OUT TO BE. Unfortunately the day the service rep came over the power was out and we had to wait another 8 days for an appointment. This was extremely costly to us given the food we had to throw away (around $250.00-300.00) and the cost of ice (around $200.00). Given this out of pocket cost plus the $75 service fee the overall cost to us exceeded the annual fee for our contract.

8 months ago

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Anonymous Bella Vista, AR

Our furnace was not working and we called in and Choice said they'd be like 18 days or something before they get someone out. Which obviously is not acceptable when you don't have any heat in the winter.

1 year ago

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Tim New Egypt, NJ

I had a recent problem with my clothes washing, and Choice sent a technician to the house. He diagnosed the problem properly and then they sent the parts to the house, but they said there was a cover that didn't come with it, so they couldn't come out and fix the machine. The cover was sent 3 weeks later, so they left me hanging for 3 weeks with no clothes washer.

1 year ago

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Anonymous Phoenix, AZ

They contacted us right away and they set up the appointment with my renter. Came out fairly on time, so that's always good. They took care of the problem.

1 year ago

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Dennis Peoria, AZ

Choice Warranty's deductible is less than some of the other ones. I just did everything online and everything went pretty quick.

1 year ago

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Stanley Dothan, AL

Prompt, courteous, professional service, and they always keep me abreast of the tracking of everything that is going on. They've come through for me.

1 year ago

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Anonymous Temecula, CA

Used it on a dishwasher and they sent someone out to repair it and it was fine. Good customer service. They responded quickly.

1 year ago

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Sandra Hughes Greensboro, NC

They do not honor their warranty. Repair and after 3 months wanted to repair again rather than replace furnace that technician recommended replacing. Carbon monoxide was seeping into our home due to the furnace condition. Choice Case Manager stated that was not their concern, and the part would have to be replaced again and then see what happens. No concern for my family's safety. Worst customer service ever. Paid for coverage for seven years and the first time a replacement is recommended they push back. Awful!

1 year ago Edited January 10, 2024

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Tony Baloney Carmel, NY

Choice Home Warranty is good as long as you can use their contractor to correct the problem you have in your home. If you try to use your own contractor such as a plumber forget about the insurance paying for it.

1 year ago Edited January 10, 2024

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William Banks Dallas, TX

The contractor assigned to our HVAC claims provide incorrect and incomplete information to Choice which resulted in a delay in resolving the issues which resulted in us going with another vendor to service our FAILED HVAC system at our cost. We did not renew with Choice because of this incident

1 year ago Edited May 19, 2023

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Rick Sealy, TX

I had American Home Warranty before and I didn't like the the way it was being handled. Choice is half the monthly cost and a lower service fee.

1 year ago

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Jeffery Smyrna, GA

I would recommend Choice to anyone. When I had to use it, I called in and they responded. It was taken care of very expeditiously.

1 year ago

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Robert

Waiting 4 to 5 days for an electrician is unacceptable! I think you need more than one company of each trade, so one company does not hog up all the services and have to wait for them to have time for the service!

1 year ago Edited January 10, 2024

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Ganesh & Sneha Bridgewater, NJ

Any issue that was there was resolved promptly, and any concern that I had raised was also answered and was addressed promptly.

1 year ago

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Albert McConnell Yuma, AZ

Our dishwasher went out and the repair man showed up on time, provided very valuable tips, fixed the dishwasher. Works great.

1 year ago

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Terri Semmes, AL

They're pretty prompt in responding to my request when I do ask for them. For what money I put into it, I expect they have good service.

1 year ago

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Anton Severn, MD

When I had to get my dryer repaired, the service person was very knowledgeable. Very quick to tell me exactly what I needed to do for the repair and resolved it as quickly as possible.

1 year ago

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Norma Copperas Cove, TX

I have to work and we would set a time, call me 30 minutes before, and then they said we were at your house, you weren't there. Nobody contacted me to be there, and that happened a couple of times. I had a brand new refrigerator that went out and it took 4 months without a refrigerator before they came out here and fixed it. They came out once, the parts were back-ordered, blah blah blah. Then when they finally came in 2 months later, they were damaged, so I had to go almost 4 months or more without a refrigerator.

1 year ago

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Margaret And David Saint Petersburg, FL

We haven't had problems with the vendors. Our problems tended to come if we had a problem with the contractor and getting back in touch with them and that kind of stuff.

1 year ago

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Dominic Florissant, MO

When I needed them, they were knowledgeable, they were understanding, and they knew what they were talking about when it came to home warranties.

1 year ago

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April Houston, TX

Every time I've called out, they were able to fulfill and complete whatever it was that was broken and were able to fix it or replace it.

1 year ago

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Stacia Scottsdale, AZ

I used my warranty right now for a hot water heater. And I'm actually a little confused by this because I thought I was only supposed to pay my deductible and they've come back and charged me another $450, out of my pocket.

1 year ago

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Charles Pahrump, NV

Our dishwasher stopped working about a month ago, and I called in and I had a serviceman out within 48 hours. He resolved the issue and everybody's happy.

1 year ago

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John R Saint Charles, MO

I had a ceiling fan malfunction, the service tech was great. I think it took a little long for them to actually connect up with me. It took a couple of weeks.

1 year ago

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Gary Aliquippa, PA

There's been a number of times where Choice couldn't find anybody that can come into my service, there were other times when it was taking weeks before I could get somebody to come out here. Overall, I haven't been overly pleased with them.

1 year ago

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Eunice Mission Viejo, CA

Just recently I went online and requested a particular assistance and it was taken care of. I hope their good service continues.

1 year ago

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Jared Seattle, WA

They're very responsive; I've gotten services within the same day, so that shows me they're making efforts to contact the contractors.

1 year ago

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Ronnie And Marlena Rhododendron, OR

They're just very helpful, very friendly, very accommodating. Always able to figure out the best possible solution from our needs.

1 year ago

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Derek Mansfield, TX

They were responsive, filed up, reconciled 1, maybe 2 claims. They responded, got it, dispatched out and took care of it.

1 year ago

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Danny Amarillo, TX

I use my warranty when I had a problem with my heater. I called and had somebody come out and fix it. They were able to help me.

1 year ago

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Jim Dauphin Island, AL

We needed them for plumbing work and they couldn't really find a plumber to come down here. But when they found one, he was really good. They don't really seem to have anybody to work with on my house very much.

1 year ago

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James Louisville, KY

My refrigerator was leaking. CHW sent a tech. Tech ordered parts. Parts took 2 months to arrive. Tech called to say parts had arrived but CHW had closed the claim. Tried to explain situation to several CHW phone people to no avail. I had to pay ANOTHER service fee I guess as punishment for waiting for first tech to receive parts. (Both techs were professional and thorough)

1 year ago Edited January 10, 2024

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Charles West Palm Beach, FL

Everything is fine. I had a very good service with the repair of the company. The second company they chose was very good.

1 year ago

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Tina Chattanooga, TN

I've had to call 3 times and they had sent the wrong person out to my home for the service that needed to be conducted. I had a plumber for a roof leak, and he came because he thought that there was something in the attic, like an air conditioning unit that was leaking. So the call center needs to get people that know what they're doing when they translate over to whoever is going to send out someone for that. That call cost me $75 for him to tell me he doesn't do roofs.

1 year ago

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Bill Las Vegas, NV

I haven't had any problems so far with them and they've been very responsive thus far. I've only had just a few claims, but so far everything's been great.

1 year ago