Name: Choice Home Warranty
Rating: 3.8

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Steve Brooks Dearborn Heights, MI

Was unable to locate someone to check out my hot water heater. Was informed that I could hire my own technician after I called after 2 days of them 'searching for the perfect fit.'

1 year ago

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Jonathan David Xavier Parrish, FL

Every step of the way is cumbersome. I had one claim that was approved. It took over 1 month to receive remuneration in order to purchase a replacement washing machine. This came in the form of a Lowes gift card. They should have paid me for the time and hassle of multiple phone calls and then needing to take my laundry to a laundromat in the meantime. There is no good reason why it should have taken over 1 month to receive the gift card.

1 year ago

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Michael Smith Fort Worth, TX

Rude associates. Rudest and most unprofessional I've ever encountered. Also, you turn down almost every claim I've made. Someone came to fix garage door, broke it, and it cost me $500 to fix it. Someone came to fix pool cleaner and said that is not covered and still charges me. Someone came to fix plumbing and failed to fix it. Cost $800 to get another plumber. Called about air conditioner and my claim was ignored. Had to pay for a new unit.

1 year ago

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Todd McDonough Westford, MA

Still waiting on service for AC unit never a follow up call always reimbursement option and then never get any money. Had a fridge die on me under warranty. I was told that the technician who you hired never put in his diagnostic answer so I never got reimbursed for any money whatsoever honestly worse customer service ever would never recommend to anyone.

1 year ago

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Ponnhevy Bou Hollywood, FL

Call last week to report problem. Got schedule to fix problem this week no one show up for appointment. Call company to confirm. No respond. Got emailed from Choice to confirm appointment. Call tech several time left messages and Tex no respond. No one show up. Lost a day from work for no reason. Call Choice to report. Promise to reassign the work order . A day later got nothing from choice.

1 year ago

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Haga Leander, TX

My water heater was broken. They give me peace of mind. I had to call a few times and follow up a few times before I got the money refund, but I got it.

1 year ago

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Darnell Harvest, AL

I used my warranty for my hot water heater but they didn't cover my hot water heater. I had to buy it myself. Also my kitchen sink they would not replace. They cover $70 for the kitchen sink and my sink cost like $250. And also my bathroom sink, they won't replace my bathroom sink.

1 year ago

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Robert & Kristie Louisville, KY

Worst Customer Service company I've ever had to deal with ! The send handyman and un qualified workers to destroy your house and collect your copay. Don't get suckered into the extended contract. Most company's they send have a huge amount of complaints and usually a 2 star review. To speak to Customer service it's a 48 hour wait, to have a supervisor call u back !

1 year ago Edited January 10, 2024

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Sandra Addison Wade Clinton, MD

The technician that were sent to my home were very professional located the problem didn't have to order parts and did a great job.

1 year ago

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Jane Lloyd

I have waited now over a month to get my garage door opener fixed. I am my second contractor, paid my required fee and still not fixed. Have heard nothing from either the contractor I paid to fix it or from you, choice warranty! I will be calling yet again to find out the status of my fix or replace before I find my own contractor to replace my garage door opener. Praying no hail or there will be a bigger bill charged to home choice warranty!

1 year ago Edited April 10, 2024

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ANTOINETTE P MILTON Winnsboro, SC

Wrong technician was sent to repair my appliances. Send a second repairman that stated needed to.replacement. After accepting replacement allowance learned that it takes 30 days to receive an e-gift card from lowes. I have been out of microwave for 30 days and to wait longer is a extremely inconvenient. Call customer to ask if can be expedited only to be told that I can buy the microwave

1 year ago

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Alison Brown Hollywood, FL

If I could give 0 stars to Choice Home Warranty I would. I do NOT recommend this home warranty company. All they care about is taking your money. ZERO customer service skills, they all read from the same script. Any good reviews they have is mostly for the service providers & not choice. They're customer service is terrible and if you REALLY need help, they won't be there. BEWARE.

1 year ago

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Hasnain Ali Detroit, MI

Would rate negative if possible. The worst vendors you could possibly think off. Once you file a complaint and the vendor either dose t shows up or dose not receive your call or have not figured out the problem CHW representative will just tell they can’t do anything and it’s the vendor who will reply. That’s it make your life a nightmare with CHW

1 year ago Edited January 10, 2024

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Norman Spicer Windsor, PA

I had an issue with my garage door opener they had to come out twice ( $ 75.00 ? per visit ) and told me that the it was not covered under my warranty and charged me an additional $ 100.00 for the part . I reached out to Choice almost 2 months ago and I am still waiting on a response to why it was not covered

1 year ago

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BRYAN JULIAN

Filed a claim for my refrigerator. After 2 weeks of dealing with repairs it was deemed that I needed a replacement in the form of a lowes gift card but won't process it for 30 days so I am going a month and a half without a refrigerator

1 year ago Edited January 10, 2024

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James & Marguerite Chanhassen, MN

Very responsive customer service. My garbage disposal went out, and my sink, and the technician they sent out was excellent.

1 year ago

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Donita Johnson Indianapolis, IN

I am very grateful to Choice Warranty for working with me and allowing me to continue to afford their Services,Thank-you Again

1 year ago

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GEORGEPURKINS JR West Berlin, NJ

THE CREW WAS HERE FOUND THE PROBLEM FIXED IT IN LESS THAN 1 HOUR OUTSTANDING AND YOU COULD NOT EVEN KNOW THEY WERE HEAR!

1 year ago

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Sandra Giglio Newark, DE

The technician came promptly to the house and was very prepared to do the job. They did an excellent and professional job.

1 year ago

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Tammie James Southaven, MS

I had a good experience the 2nd time around. The first time it was awful. I would recommend this company to other people.

1 year ago

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Anthony Nesmith New Windsor, NY

Very great customer service skills, an excellent customer service reps, when a claim is submitted they contact service repair contractors fast.

1 year ago

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Sharon Reed McMinnville, OR

My dishwasher went out. In less than a week there was a person checking my dishwasher and I had a gift card from Lowe's for a new one.

1 year ago

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William M Overturf Chicago, IL

My request was handled very profesionally, and the turn around on getting someone out to our home to fix our problem was very quick.

1 year ago Edited January 10, 2024

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John Isla Damascus, MD

Every time I call for service (a handful of times during my multi-year contract, at least 5 years now) no service is up to par. One the the subcontractor wanted me to adjust to his schedule. Second, after sending 3 different subcontractors, I was told they do could not fix the problem. Third, the subcontractor made a hole in my wall to see a plumbing problem that I ended up fixing my self. The last one, my dryer ended up getting really broken and was promised a replacement but it is already almost a month and nothing yet.

1 year ago

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Barry P Chancey Jacksonville, FL

Had to use them one time for plumbing problem and the Company that responded in a tomely manner were very good and fixed my problem

1 year ago

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Kathleen Hagan Manteca, CA

They were quick to assign the job. The electrician they found was excellent. I am still waiting for the people to fix my dryer

1 year ago

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Alan Goldman Delray Beach, FL

With the claim i put in, I was requested to pay for equipment without knowing what was being put in. When I requested to know what equipment was going to be put in, I was told I had to pay first. Then when I received a call to rate my experience your representative yelled at me for trying to find out via support emails/chats. Your representatives need to know how to treat customers. I would rate you a ) if I could just because of being yelled and scolded by your representatives... Maybe they need to be reminded... customers pay their salaries ... no customers, no job...

1 year ago

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David Tilley Sherman, TX

Was assigned a case manager on a repair and couldn't get her to call me back. Have had two issues of not able to find repairmen and sent a reimbursement option and was unable to find anyone willing to deal with the paperwork required. One repair company never showed, never called, voicemail was full when I tried to call and I determined this individual was operating out of an apartment. Those are just a few of the challenges I've experienced in a short period of time.

1 year ago

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Sandra Mirabile-Griffiths Gilbert, AZ

Did not repond in over 14 hours to schedule an Appointment . I had a REAL Electrical Emergency. Due to your Lack of response CANCELED THE REQUEST 7 hours AFTER I originally contacted you. I sppke with Alva 1:45 PM MST time. I contacted ASP who came to my home in 35 minutes. You did not take my claim mysteriously of the Danagerous Situation. it

1 year ago

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Anthony Bonanno Boca Raton, FL

I have had 2 service calls placed with Choice. In both instances, no progress or status updates were provided to me and I had to further contact Choice to inform them of such. On 2 occasions your contractor had requested payment for sink repair parts from me.

1 year ago

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Manya Olivier New Port Richey, FL

When my pool heater broke they told me it was not covered because it was electric and had a heat pump. Nothing was told to me like that when I purchased the warranty and did not receive the paperwork until after I put the claim in and then they sent me the policy. I gave them a 2 because they did give me a token of $400 toward a $4600 new heater.

1 year ago

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Marie-ange Johnstone Mulberry, FL

Been without a Washer, now, for 39 days...Their "replacement" policy is too slow, and unacceptable! Not only did I pay a lot of money for this policy, I now have to spend more money to go to a laundromat, for the last 39 days...UNACCEPTABLE!

1 year ago

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Gerald Keeth Saint Marys, GA

Because hung up and n 4 times claims supervisor manager rude talk at you not to you would not even discuss everytime I began to speak she would talk over me beating one song especially when I paid extra for my water pump to be on my policy . Then I don't get coverage I am a tetraplegic and I have been without water for over five weeks

1 year ago

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Ellis And Janice Maryville, TN

I have one open claim that I'm waiting on, but the claims that we've had, they've been very good about. Good customer support.

1 year ago

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Anonymous Charleston, SC

I sent in the actual order on the 20th. But the actual maintenance wasn't until about four or five days later. The actual gentleman that did the repairs was excellent.

1 year ago

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Mike South Jordan, UT

They've just done a phenomenal job. I haven't used it much, but what I have, they've had somebody out here in a short time and got things repaired.

1 year ago

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Frank Branford, CT

Lack of response, impossible to get through. Wait times are outrageously long and I'm trying to find out what my final coverage is going to be on a washing machine dryer. My washer started making noises and I had a rep come out to check it out and when he called it in, they were going to pay so little in the replacement cost. That was going to cost me over $400 for replacing the machine. It needed to be replaced because the motor was shot. So I'm about ready to change from Choice. I think they're so bad.

1 year ago

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Rochelle Crenshaw Philadelphia, PA

They have saved me hundreds and the contractors they hire are, professional, respectful of my home and tidy as they can see the way I keep my home

1 year ago

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Joyce Bannon Las Vegas, NV

Their service was great the company sent to repair the equipment not so still waiting on the part to complete the repair

1 year ago

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Virgilia Watson Dallas, TX

I called on October 18 to see about getting someone to look at my dishwasher the young man came out and assist the situation stating that he would give the information to Joyce Warrenty and they will get back with me today it's November 9 I still have not heard anything I did show that the Problem was resolved but nobody has called me about a resolution very disappointed

1 year ago

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Frances Royal Baton Rouge, LA

Recently I had a service call regarding my central air unit. The technician checked it and indicated it needed to be replaced. Home Warranty approved the replacement. Upon receiving the two amounts to be paid, one to your company and the other to the service technician upon the completion of the job. Per the contractor the duck work would not be replaced but modified. Per my contact it included ductwork. I called to speak with regarding this and was told no managers were available but would return my call in 2 days. I heard nothing more from the company.

1 year ago

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Dennis Mann Cape Coral, FL

It seems every time I have a claim you do everything possible to reject or whatever excuse you can come up with not to repair are home in Ohio we couldn't use 2 restroom for 7 weeks because you kept giving us the runaround now having the same problem in Fla after I sign up for $5400,00 I got my brother And sister to sign up my bad

1 year ago

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Patrick

Every things been fine so far. I needed to replace my locks. I called and submitted a claim, and my locks were changed within a week or so.

1 year ago

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Anonymous Meridianville, AL

Their customer support has been rotten. The technicians have been terrible except for two of them. I wasn't happy with them at all and they never seemed to want to take responsibility for very much of anything.

1 year ago

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George Oro Valley, AZ

There have been times when they haven't been able to find a provider to come through the repair. And I've had to wait. Most of the the providers have all been excellent.

1 year ago

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Lauren Staten Island, NY

I've had to use it multiple times. Overall the vendors I find are professional. The company's customer support try hard.

1 year ago

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Joel And Summer Rochester, MN

They have only found two contractors for me, I have had to find the rest myself. They call nonstop when your warranty is about to expire to get you to renew. There are tons of loopholes that you have to jump through to even get a claim approved.

1 year ago

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Tyrone Florissant, MO

They always respond immediately when I called them. Couple of weeks ago I used it for the furnace, they came out and fixed it.

1 year ago

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mary ann king Killeen, TX

I had a problem with my garage door, they called out the guy, the guy came and he fixed it. I've been with them for 5 years.

1 year ago

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Sydney Plano, TX

My garage door wasn't working. I put a request online and they got a technician out within a couple days, so it was very efficient.

1 year ago