Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Suzanne A Swain Las Vegas, NV

I was very impressed on how quickly my kitchen plumbing problem was resolved. And Nick's Plumbing was on time and very efficient.

1 year ago

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Peter Lee La Mirada, CA

Very prompt and helpful in their response to my repair requests. They are top of their game. No comparison to other peers

1 year ago

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Donna Grant Myrtle Beach, SC

I've had very good service with the company. Everything was simple. I just made a call paid my $85 and the service did everything else.

1 year ago

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Peter

Quick to deny claims, horrible to work with (dispatching and the whole process drags), requires many follow-ups, and the "appeal" process is a joke. Example: pipe burst under foundation is covered... but not really, since it's a pre-existing condition (galvanized pipe put in the ground 60 years age), dishwasher "too nee to break." Why even pretend that it's covered... look elsewhere.

1 year ago Edited January 10, 2024

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Mohammad Vali College Station, TX

When I called Choice about my AC they setup an appointment with a professional and they replaced my unit but I have to pay $475.00 towards service fee and labor.

1 year ago

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Natalie Sutton Las Vegas, NV

I had a very bad experience when I first signed my contract. Recently I needed a repair & was very pleased with the services. I guess you just can't have it 100%

1 year ago

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DWinford Troutman, NC

I have been satisfied with the outcomes of each of my service calls accept I had to make several calls before I learned the outcome on one of my reportings.

1 year ago

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SHELENA Lowrie

I have been with choice for many years now. Choice offers good value, but do not provide it. The contractors they have are horrible. They accept the claim and then keep rescheduling no fault of the customer, and then say that the part isn't covered with Choice, leaving you to pay a ridiculous out of pocket amount. Then when you call Choice, they are rude and dismissive, and say no, the part isn't covered, but if you look at your policy, it should be covered. They are a Crappy company, and I would HIGHLY suggest going with another company!!

1 year ago Edited April 4, 2024

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Noemi Newton, NJ

They didn't help with my needs, send the Technician to my home and didn't do nothing, with out no tools, and I was very obsessed and call the Company and never give me the solution, and ended canceling my Policy and I still Hebe the issue that I have to call the call plumbing to fixe the repair issue . No happy that all and I will not recommend nobody's

1 year ago

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Gary Hicks Hernando, MS

Because there isn't anything lower listed. When you have a claim that goes to replacement they will not pay a reasonable amount. They screw the Cust over and give them the lowest amount for replacement they can. Had a top rated dishwasher go out. Beat of the best. All I recd was a little over $100. After my contract is up I won't renew. Worst home warranty company I've ever dealt with. First American way fairer on replacements

1 year ago

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Susan Stone Grants Pass, OR

I needed service on my AC unit during a triple digit heat wave. Choice had no one available to respond and suggested I use the option to contact someone. So I did. The moon contact provider was not going to fill out the form for my reimbursement, he had more people to see. Luckily it was not too expensive this time. Never do that again. And customer service reps barely understood English and were no help.

1 year ago

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Virginia And Victor Kissimmee, FL

We have been customers almost three years. It was a good price they gave me. I have only used it twice, for the disposal and plumbing.

1 year ago

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Anonymous Plano, TX

They've been responsive. I just think sometimes they need to look at the contractors they use and replace the ones people keep having issues with. I got a good price.

1 year ago

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Marty New Market, AL

Sometimes it takes a little longer to get answers. I have used them multiple times for the same AC unit and they always get somebody out there to take care of it.

1 year ago

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James Leavenworth, IN

They do respond pretty quick to emails. They screwed me on my dishwasher with a response that they would fix it and never did, and then they sent me a check to replace it. They're very slow on reimbursement checks.

1 year ago

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Sean Lancaster, OH

They they cover almost everything. So far it's been good. It was very prompt and the service was very fast and very simply and there was no trouble.

1 year ago

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Anonymous Cullman, AL

A couple of weeks ago a guy came out to fix the refrigerator. It didn't taking long and he was fine, he was an honest guy.

1 year ago

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Delaina Blade Irving, TX

Quick response when I submit a claim. I have not had any issues with your company. Also, I have referred a couple of people to Choice.

1 year ago

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Joanne Dean Herndon, VA

The technicians were very thorough and completed the washing machine and the oven promptly. I am thankful for Choice warranty for having them fixed.

1 year ago

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Rita Steele Rock Hill, SC

I have used my warranty twice. Both times even with covic going on I had a rapid answer and appts. To take care of my problems. Thank you.

1 year ago

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Angela Rogers Chattanooga, TN

They have always been receptive and helpful on claims. My only suggestion deals with the amount offered when an has to be replaced should be increased.

1 year ago

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Sharita Clopton Union City, GA

The customer service rep's are reading a script. I had two accounts opened due to a processing error. They said they closed one of the accounts but when I called in a claim for a/c repair, they entered it on the wrong account and delayed repairs.

1 year ago

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Salvatore Azzara Remsenburg, NY

They are impossible to eal with. After waiting on hold for 40 minutes to speak to a manager regarding a serious issue nothing happened I am 82 yrs old with limited computer skills but Choice wants almost everything done this way.

1 year ago

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Victoria Hakel New Kensington, PA

Like everything else, they started out good but slowly but surely did not want to cover anything. My contract is up soon and I see all their prices have gone up. I I still want home warranty coverage but I will try to find somebody more reasonable and willing to honor their contract.

1 year ago

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Patrice Holnes Monroe, NC

The way some of the little underwriting is written the company will never replace your big units because they have catch 22s in there clauses. My AC coil had a leak but because it required r22 which is being phased out and it's so expensive they wouldn't replace the unit. If certain parts are broken they won't fix your units. It's a scam. Then they want additional service fees for the same items from the same call.

1 year ago

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Alice Asheville, NC

You all harass people. Endless calls and e-mail. You auto opt me in to a renewal. I opted out and a couple days later I received the same email saying your opting me in again. Such a waste of time. Your folks called every day and when I asked them to stop they were so rude and someone else called the next day. If it wasn't for these tactics and you left me alone we would have renewed with you all.

1 year ago

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Mehmet Mert Konu Joliet, IL

I am sure it will not change anything but I have to share how you were before and now. Before, Choice Home Warranty was honoring the contract between them and their client. When you have to repair or replace something, you were looking to the equivalent of the equipment. Today, you give the minimum yo can by saying that the contract gives yo this right which I never received the copy of the contract or see before acknowledging the purchase. With that contract, you pay $191 for a microwave that the cost of replacement is $359 + labor + delivery. You became a Scam.

1 year ago

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R Vassallo

Awful, disorganized, people who answer the phone don't know what they are doing. Follow scripts and if there is a problem there is NO solution.

1 year ago Edited August 25, 2022

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Anonymous Seminole, TX

You can never get a hold of a live person, you have to do everything through email. You know you can't explain yourself or talk to anybody. For one repair they gave me the option to find my own company and get reimbursed and then when I did that they didn't want to pay for it because they said that it wasn't approved.

1 year ago

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Judy Pahrump, NV

Sometimes it's very good and sometimes it's not. I needed my microwave replaced.They told me that I could either get it really cheap one or look online and buy one myself and they gave me a price quote what they give me so I found one. And then they refused to install it.

1 year ago

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Kristina Baytown, TX

I just had a claim denied on my electrical system because they don't cover the basic seven electrical system. I have eight outlets that do not work in my house. It'll probably cost close to a thousand dollars to fix it myself because they refused. Another time I was without air for three days and over a hundred degree temperatures in home because they wouldn't come out sooner

1 year ago

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Richard Colleyville, TX

It's a lot of argument and a lot of fighting to get anything done. Terrible service. They don't want to fix the source of the problem, just the evidence of it. Instead of replacing a part the just fix the damage that was caused by it until it happnes again.

1 year ago

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Yasar Round Rock, TX

The account manager is always able to expedite my claims. I believe his name is Vince Kane. I have gotten quick responses from choice warranty.

1 year ago

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Lance Parker, CO

I had leaking pipe and the plumber came out and looked at it and then a few days later they fixed it. They were pretty responsive when I sent the request.

1 year ago

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Richard Diamondhead, MS

I was disappointed when I submitted a claim for a dishwasher repair. They determined it needed to be replaced and gave me a gift certificate to use towards the purchase. There is also a lack of technicians in my area so I have had to find my own multiple times and wait for the reimbursement.

1 year ago

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Barbara Houston, TX

I have received fast service responses and have been very satisfied, so far, with the outcome on the repairs that I have done.

1 year ago

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olga rascon Las Vegas, NV

had ac problems and the company that came out knew what they were doing and corrected the problem quickly and efficiently

1 year ago

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Monicah Vernon Axis, AL

They were quick to send repairman. Just have not received the part that was ordered so repairs are still have not been made.

1 year ago

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Eileen Hinphy Phoenix, AZ

Everything was so easy. I had an issue with my washing machine leaking and it was fixed by a friendly professional repairman.

1 year ago

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Lois Wichita, KS

Fast easy, repairman very professional, got the repair done within 30 minutes of being here. Highly recommended the choice home warranty.

1 year ago

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Jim and Terry Brush North Little Rock, AR

Only used the warranty once, but have been satisfied with the prompt attention to the matter as well as the outcome of completing the service needed.

1 year ago

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Steve Odgers Riverside, CA

I needed a repair on my air conditioner. Company that you sent was excellent service was excellent and the repair was excellent. Thank you so much

1 year ago

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Lynn Naugatuck, CT

Knowledgable, prompt. Extremely pleased with plumber. He was in time and explained everything to us. Recommended to my son.

1 year ago

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Vic Berbano Las Vegas, NV

The online portal is efficient to use. Response time is within 48 hours. Approval is quick. Repairs are completed expediently.

1 year ago

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A&B Kroupa Greensboro, NC

The process worked as promised, all those we talked to at Choice were professional and knowledgeable, and we are totally satisfied with the outcome.

1 year ago

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Carolyn Jones Corona, CA

My air-conditioning unit was not working and their service technician took care of the problem immediately and very professionally.

1 year ago

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Mack McGahee Ladys Island, SC

Very good customer. They are always quick to answer our questions. Never had any problems in getting services. Thank you

1 year ago

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Peter Scariano Willowbrook, IL

Choice Home Warranty has fulfilled its obligation to us as promised. There have been some minor issues, but overall we have been pleased with their service.

1 year ago

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Martin Shapiro Sharon, MA

Difficult to reach live agent to file a claim. Excessive delays in getting service appointment. Excessive delay in receiving approval for repairs and parts after service agent arrives

1 year ago

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Christi Knight Charlotte, NC

My most recent claim on a malfunctioning microwave was determined to be repaired by you, the company, but "replace" by the repair company. We are still waiting (3 weeks out) for something, anything, to be done.

1 year ago