Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Amanda Mesler Keller, TX

Both times I've had to make a claim they responded immediately and were able to come out within a day or two and fix the issue!

1 year ago

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Verified Customer

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Jonathan Mathis Louisville, KY

Fast and easy the phone service is easy to use, you get claim number and a service reference within minutes, will recommend to anyone.

1 year ago

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Verified Customer

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Carla E Fayetteville, NC

Choice will make an effort to keep clients and get them the best professionals each time to accommodate the need of their clients.

1 year ago

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Verified Customer

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Duane D VanOrden Kalkaska, MI

I have been very happy with Choice Home warranty. Service was great and i have had great interactions with Choice Home Warranty.

1 year ago Edited January 10, 2024

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Verified Customer

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David Conley Sun City Center, FL

CHW has their customers inn the highest regard. Will to work with and understand the customer at their most concern time.

1 year ago

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Verified Customer

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Constance Mccartha Chapin, SC

They usually come when they say they are. All their technicians are friendly and nice. The last technician went above and beyond. Thank you.

1 year ago

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Verified Customer

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Vivian Herring Waldorf, MD

He was very skilled, knowledgeable, respectful, thorough, explained everything and was nice. And did a good job. Solved our problem. And was timely.

1 year ago

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Verified Customer

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craig gibson Mount Pleasant, SC

Problem with icemaker on fridge was never solved. Took over 3 weeks with multiple tries to try and fix the problem, Service man told me that I need to call a GE repairman since he couldn't figure out how to fix it. I told him That I would then have to pay for that. Da that's why I have Choice! I was going to order Choice for my own home, but not anymore after this experience.

1 year ago

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Verified Customer

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Dale McPherson Anoka, MN

Our one and only experience so far was not good. After the initial call to submit a claim. It took 6 days for a technician to be identified and assigned to the claim. On the day the technician was scheduled to arrive--between 7 and 11 am-- he failed to call to ad use he would be late and did not show up until 1:30 pm. While our previous home warranty provider was more expensive they were prompt interms of assigning a technician and the techs showed up during the designated window or called if they were going to be late.

1 year ago

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Verified Customer

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Marshall Morgan Newark, TX

Had a claim on ac unit to replace fan motor which you denied now I am having it replaced at my expense. Have been paying 62.0 plus a month for years. Am canceling my subscription. Why should I continue if you are not going to honor

1 year ago

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Gloria Thomas Chicago, IL

When I needed the service I felt like Choice did not honor their warranty nor listen to the fact that the service technician caused damage. I called and explained this to Choice that he was here in my home and cased a fire to my boiler. I did not get the service nor a replacement. I went an entire winter without heat.

1 year ago

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Verified Customer

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Tao Wang Ames, IA

They never dispatched plumbers. When I hired my own plumber, it took them forever to approve the repair. The reimbursement covered about 1/8 of the cost. Contractors do not want to work when they hear about the warranty.

1 year ago

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Verified Customer

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Dorothy Kneece New Vienna, OH

I was without a washing machine fro m September 27th until October 7th when the man said it could not be fixed and decided that I would need a new one now I have to wait I don't know how long until I get a new one

1 year ago

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Verified Customer

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Michelle Hulce Gastonia, NC

Well i have a pending case where Choice doesnt want to fix my oven door. I cant use my self cleaning device on my oven because my oven door's seal is broken. I cant clean it because the grime is between the glass

1 year ago

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Verified Customer

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Meghan Saint Louis, MO

My shower was leaking and they got someone here within forty eight hours to replace it. It's never a long hold time and he's been very responsive.

1 year ago

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Verified Customer

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Linda & Vito Titusville, FL

The technician that came here was was extremely knowledgeabl,e very very nice and kind and did a wonderful job in a short period of time.

1 year ago

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Verified Customer

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Jeffrey A Schoener San Antonio, TX

They're very reliable and they replaced my AC systems with no questions asked. I call and they are on the phone right away.

1 year ago

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Verified Customer

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Terry Daigle Patterson, LA

One of my air conditioners went out and they sent a repair man, he diagnosed the problem, and the unit was changed out.

1 year ago

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Gerald H. Gumpert Boynton Beach, FL

The absolute worst people to deal with. Phone service for sales is great. Once you are on board Zero. You get put on hold for 30 minutes or more. When you talk to someone to resolve an issue. They will agree but never follow thru. Then you will start all over with another customer "service" agent. The fine print in their policy makes real coverage for problems meaningless.

1 year ago

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Verified Customer

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DAN TAYLOR Abilene, TX

It's been about 2 months now and repairs still haven't been completed. Parts that were to be supplied were found to be incorrect when received. The prepayment for theses parts is to be refunded to me but after about a month, has not been received. Out of pocket expenses ok be paid byme has almost doubled and the contractor that was supposed to do the repair cannot be reached. There us more that can be said.

1 year ago

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Verified Customer

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Ratko Segvic

laying, do not keep promises - very unprofessional reactions

1 year ago Edited January 10, 2024

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Robin Chapman Miami, FL

They sent out a technician and he replaced my garbage disposal and it works now and the water doesn’t back up in my sink anymore.

1 year ago Edited January 10, 2024

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Verified Customer

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Barbara Riordan Kyle, TX

This was my first experience with Choice. I did receive an email saying my part was in but didn't arrive until days later.

1 year ago

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Joanne Costello Jensen Beach, FL

Convenience using for one year had one problem which luckily I was able to solve myself, otherwise been very happy with all your services

1 year ago Edited January 10, 2024

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Craig Kempter Richardson, TX

I believe choice stands up to their responsibility. I have been with them over 7 years and have always been happy with their service.

1 year ago Edited January 10, 2024

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Dwayne Isaacs Indianapolis, IN

Very happy with the service provided by the local service provider and ability to use them after an earlier positive experience.

1 year ago

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Verified Customer

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Array Fischer, TX

I have had only one problem to solve in my house so far and that was with a AC unit. Repair person came on time , was polite and fixed the problem in a couple of hours.

1 year ago

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Verified Customer

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Paula L Reed Dallas, TX

Customer service is very good, as well as the response time for a professional technician, but the help provided is not always of the best quality and reimbursement for appliances is poor.

1 year ago

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Myra Mason Charlotte, NC

My current experience with the company has not been great at all. Communication has been lacking regarding the process of my repair and it is usually difficult to speak to a live person.

1 year ago

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DAVID Fort Lauderdale, FL

Many appliances they say they cannot repair and give very small amounts to purchase new ones in the form of a Lowe's gift card. And it takes forever to get one of those. Still waiting. Have not received one yet.

1 year ago

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Joe Marsh Barrington, RI

My water heater went out. They agreed it was covered. Then there was a battle to get it done - they didn't want to pay for an equal size water heater and that was a fight and then to get it done 2 weeks!! Without a water heater!!

1 year ago

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Baker Mission, TX

Warranty states they cover some areas all parts but then they come in with whether or not it is accidental. They will make it look like someone did it purposely so they don't have to cover. Their definition of normal wear and tear is barbaric.

1 year ago

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Katherine New Bern, NC

Because they can't get workers in my area and then I have to wait weeks for them to return to my area to finish the job. There are plenty of companies in my area to do the work but the way CHW pays them and the hoops they have to jump through discourages those in my area.

1 year ago

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Verified Customer

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Jennifer Schipper Mansfield, TX

So far we've not had great service from the contractors hired. Our last appointment yesterday the vendor forced us to pay up front and stated that we had to pay before they can even look at the issue. When done he said the claim was denied and we didn't get a refund. My husband called after to find out why and there is no explanation thus far. We still don't have an answer. No one has gotten back to us.

1 year ago

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Jennifer Elliott Valdosta, GA

Have had trouble with what they allow for "replacement". $300 on a full size washing machine- to replace exactly what I have it is over $800. Been waiting on processing a claim on my fist washer for over a month. Have called 5 times and have been told each time that I would receive a return call or an email no later than the next. Still have not received anything. The service man came out and his suggestion to the company was replacement. Still have not heard a word from the Choice office.

1 year ago

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Verified Customer

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Lestrer Houston, TX

I had to wait for three weeks to get a new dishwasher. They do respond in a timely manner. For the most part I have been very happy with them until the dishwasher problem.

1 year ago

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Jones Glendale, AZ

My dishwasher was not working properly and it took a while to fix because the part was on back order. They were pretty polite and professional.

1 year ago

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Pozniak Green Bay, WI

They didn't cover the work that was done on the air conditioning and they didn't do the work I needed on the plumbing. They did the work that was needed on the pool. I can never get a hold of them to talk.

1 year ago

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Verified Customer

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Clarke Chesapeake, VA

I just put in my claim and they show up and we're good to go. I used it a few months ago for the toilets and they fixed it.

1 year ago

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Verified Customer

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Peterson Ladson, SC

Whenever I contacted them even though it was late at night they contacted me immediately and I have service within 24 hours for my AC unit.

1 year ago

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Williamson Fort Lauderdale, FL

Everytime I've used it, with the exception of the first time, I have lost money. They have not done the job, the person who would come to my house to fix it did not seem knowledgeable and I ended up having a problem. I had to spend most of my money for a brand new hot water heater, the same thing with my air conditioning. I haven't had a very good experience with Choice Warranty and I have a three year warranty with them.

1 year ago

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Verified Customer

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Tamburello Burlington Flats, NY

I had a problem with my dryer and the experience was fine. Guy came and fixed it and it was working good. I was very happy with that.

1 year ago

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Barton Killeen, TX

My dishwasher wasn't draining they have somebody come out and looked at it or the part, came back the next day they fixed it, I have no issues.

1 year ago

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Verified Customer

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Smith Hiram, GA

We had a leak in the master bathroom and they sent the plumber to repair the leak in a very difficult position. He did it perfectly.

1 year ago

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Mcright Mc Kinney, TX

We needed the dishwasher and they weren't able to fix it and they gave us a small amount to replace it. They didn't cover even half of the new one. We will not be using them again.

1 year ago

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Verified Customer

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Smith Pickerington, OH

The online filing of claims is like super fast, very efficient and I get a quick response from the company that's going to take care of my problem.

1 year ago

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Verified Customer

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Kalman Daytona Beach, FL

I put in a claim, they emailed me back and approved it, and they contacted the vendor or the technician, they came in and did the job.

1 year ago

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Burton Harlingen, TX

We had a refrigerator go out and they couldn't get over here to fix it for about a week and a half so we ended up having to buy a new refrigerator, because we couldn't go without a refrigerator for a week and a half.

1 year ago

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Verified Customer

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Watson Clarksville, TN

I called them, they had the person come out looking at my AC unit the very next day, it was fixed and there was no other issues.

1 year ago

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Verified Customer

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Futrell Indianapolis, IN

When I call with my concern, someone was very helpful and made sure that the person I need to get in touch with was available for me.

1 year ago