Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Donna Sinclair Siloam Springs, AR

I like the coverage and the cost. When I needed a repairman the response was faster than the former company I had a warranty witih.

10 months ago

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Maurice Kansas City, KS

Can never get direct answer on claims. Te chicane submit claims but never get work orders to fix anything. I get vague emails for additional info which I have no idea what they are talking about. Why can't the person needing info can't contact me by phone so that commcations are clear and thing can move along with everyone on the same page.

10 months ago

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Verified Customer

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Kathleen Leland, NC

We are very pleased with the repair personnel that Choice has sent to repair our appliances and air conditioners.

10 months ago

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Gloria Belleville, IL

Their online claim process is very efficient. The companies they send us are very reliable and efficient as well.

10 months ago Edited January 10, 2024

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Max Rockford, IL

No stars, have been waiting, in 80-90 degree weather. Called on a Sunday to say Central Air went out as of Tuesday they have not found a service technician. My husband has copd, emphysema and congestive heart failure. They don't deserve a star.

10 months ago

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Verified Customer

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Loren Cathedral City, CA

Excellent web sites and quick response to issues. Treated my water heater claim fairly and employed an excellent plumbing vendor

10 months ago

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Rob Mcghie San Antonio, TX

What Home Warranty. You say you cover A/C but you want to charge me $2500 minimum to fix it. How are old people on Social Security supposed to fix this.? That’s why I bought a Home Warranty, so I wouldn’t have to pay for repairs.

10 months ago

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Verified Customer

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Kevin McNamee Mesquite, NV

We are on week three without a refrigerator because we have to use the service chosen by Choice. We lost all of our food and have had to live out of a cooler for what will be one month since our claim.

10 months ago

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Herbert Winter Haven, FL

They are very responsive. They get the job done. There is one problem they don't have technicians close by.

10 months ago

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Gary Mattoon, IL

Service tech have been out three times and I have another appointment scheduled. Have replaced numerous parts but issue still not resolved. Not very satisfied at this point

10 months ago Edited January 10, 2024

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Andy Gray Court, SC

Great service! Had our dryer repaired and the technician was very professional and knowledgeable. Highly satisfied!

10 months ago

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Doug Garland, TX

Not happy about the fact that we end up having 2 pay extra 4 air conditioner repair work bcause u have and/or older units or mobile home units r not on same slab

10 months ago

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Amber Cochran Scottsdale, AZ

I am really please with the customer service and companies they have sent out to help us when we’ve needed it!

10 months ago

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M MM Parker, AZ

Very quickly got a repairman out, but he couldn't repair it. Choice said thay would provide a Lowe's giftcard but it would take 30 days. That is ridiculous! I

10 months ago

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Saint Hall Jacksonville, FL

Waste of money.. just save your money for emergencys... They always look for ways to not pay for a claim.. if the technician is wrong they still get your call out fee... An you have to pay out of pocket to prove to them with another company that the claim was in warranty ..

10 months ago

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Philip FL

They didn’t want to fix my water leak Said something about pre existing problems but I had my home inspected in August of 2022 and there were no leaks. I paid $1,440. 00 for 3 years of coverage and they reject my claim. I will not recommend this company to anyone.

11 months ago

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carl montean Woodstock, GA

Choice and their contractors schedule repair appointments with no input from the customer. Contractors miss appointment times, with no status update to the customer.

11 months ago

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Natalie Brown-Murray

If I could give a zero I would. AHS and other companies are during more greater things. Just because of the price don’t switch lower prices is advertising but it’s not ideal if you want great reliable service contract. PLEASE READ BEFORE PAYING.

11 months ago

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Ranjan Tripathy CO

I loved the way they took care of my reported issues . I had a leaky sink crusher and within 7 days it get replaced.

11 months ago

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Juan Gardnerville, NV

First tech came and said problem was not dishwasher as we believed but rather was the garbage disposal. I paid $75. Choice sent garbage disposal technician who did no more than run water in the disposal and ran it and said nothing wrong. I paid another $75. Garbage disposal still not working right and has small leak

11 months ago

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Henry

They did not pay all of the cost . The split units were both bad accord to their Tech. I had to agree to pay for one. They were putting me off to get it replaced. It took them about forty five days to go through with this. Then they down graded the unit to a Goodman unite.

11 months ago

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Rachel San Diego, CA

Have been without gas in my home for almost three weeks due to a minor gas leak. Delays due to not checking with technicians to ensure they could fix. Delays in authorizing a gas line check (minor procedure) to identify leak. Still not fixed. No hot water, ability to cook, or heat my home for myself and my three small children.

11 months ago

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Rita Price

My claim was filed 4/4/23 and to date, 5/20/23, it has not been completed. Very disappointed in the length of time and now they have switched technicians and we start the diagnosis process all over again. Not happy in the least bit.

11 months ago

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Stephen Miklus Allentown, PA

Your technician Ted was a wonderful technician very helpful very honorable and knowledgeable and very understanding

11 months ago

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Sharon Jacksonville, FL

I had a kitchen sink faucet leaking and I called, and the plumbers were here the very next day. I'm very pleased.

11 months ago

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Ralph Slidell, LA

They don't send out people. I've been waiting now for 18 days to get my washing machine repaired. They came out after 14 days. It wasn't repaired and I'm not waiting another eight days for them to come back out again.

11 months ago

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Edward Slidell, LA

I had an air conditioner that was not working properly. They came out and now it seems to be working, everything is good. I'm really satisfied.

11 months ago

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Bridgett Huntsville, TX

I had a problem with my air conditioning and the Choice Warranty would not cover what the problem was so I had to pay over 3500 out of pocket.

11 months ago

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Thomas Ocoee, FL

Website could be a bit easier to put in claims. People on phone were great as was Bill, the technician from Riley Corp here locally.

11 months ago

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Richard Serfass

Scheduled a repair of toilet and shower leak. Toilet was fixed. For the shower "I" had to call for the repair part but still don't have it. Leak continues for over a month.

11 months ago

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Chris Ladd

Choice Home Warranty is a laughable company. My AC failed and they only paid for the cheapest piece, even though the entire system failed. It still cost me almost 5k to get my system up and running. I would avoid them like the plague.

11 months ago

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Melody Reed Charleston, SC

I do not like that everything is automated and computer based. It takes 24-48 to get a reply, so not sure what the expected people to do in an emergency situation.

11 months ago

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Yiwen Apsley, ON

Choice warranty has been fast to schedule the professionals to fix my home issues, including garage door opener, stove.

11 months ago

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Carol Walled Lake, MI

Choice is always quick to take our claim and we've always like the quality service personnel they've sent to us.

11 months ago

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Colby Hernando, MS

They fixed a leak and it took just one day. It took no time for them to come out and fix the problem I had.

11 months ago

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Bronson San Angelo, TX

It took a couple of days to get an appointment, but they got here. I wish that they would use somebody local.

11 months ago

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Laura Oklahoma City, OK

So far the companies they have sent have been great! They have been punctual and their work has been great!

11 months ago Edited January 10, 2024

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Lindbergh And Donna Alexandria, KY

It's always been good. Every contractor they've sent us has always worked out real well. We've used them several times and it's just been really, really good.

11 months ago

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Camilo

Fasting service and great customer service. Techs from Luxor Heating and Air were very professional in replacing my furnace on time.

2 weeks ago

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Leo Landry Auburn, MA

Poor communication. Don't adhere to the two policies that I purchased.

1 month ago

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Valdor Broomall, PA

CHW took my money and never fixed my stove or replaced it or sent me the check!

1 month ago

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Jeanne Coady Randolph Township, NJ

The service was great! The plumber was so nice and was able to fix the problem very quickly. Would definitely recommend Drakes Plumbing and choice home warranty!

5 months ago

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Kiran

Electrician was late, did not notify us about being late. He was in a rush to leave and very Rude. He clearly mentioned that he was doing us a favour by coming out. I was very patient with him and he should have been a little more compassionate

5 months ago

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Harry Rios Orlando, FL

I did not go through with the call since the problem was solved, however, the company you chose communicated with me and they were courteous and that counts a lot in my book.

6 months ago

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Dr. Addie Ward Hephzibah, GA

I liked my tech company for my appliances. I wished I had them the first two years of my membership. I really hated the process of having tech who told me at the door that Choice would not pay for my problem. I felt I was giving money away to people who wouldn't even look at the problem. I also disliked the techs that disassemble your appliance, ordered parts and twice the incorrect part were sent. It took months for the part. Choice then said they wouldn't pay because they had closed the case. There is lots I didn't like. I spent more money having Choice for their inability to find certified technician and not included in your warranty. For instance the hot water heater was in a tank!!! When I was asked to find my own repair person ninety percent of companies I contacted refused to work with Choice. Many of the techs appear to come from a labor pool and didn't know what they were doing! It truly was a costly mess.

6 months ago Edited November 8, 2023

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Ang8346

Have not delivered on timeliness. Repair delayed because of pre-authorization. Confusion over interpretation of contract in regards to AC parts that are under product warranty whereas labor and ancillary parts, etc, not covered under product warranty are also not covered under Choice contract.

6 months ago

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Leah Brotzman

We have had a much better experience with this company then our other home warranty companies. We felt taken care of each time we have needed to make a claim.

6 months ago

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Mary Green Fort Worth, TX

I just started signing up with you tonight. I can't give you a review until I use your services which is in a month since that is the waiting period. Shamar was very courteous and informative.

6 months ago

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Aquiles Nunez FL

It works for fixing things at home. But when an item needs replacing, they give you this very low replacement money that you end up paying a significant portion. Representatives and supervisors have no decision power. Just go by the scrip.

6 months ago

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Ken Elliott Palm Harbor, FL

I signed up to a plan with Choice Home Warranty to cover all major appliances, including my air conditioner with an effective start date of coverage on October 13, 2023. On that day, my air conditioner compressor failed, causing electrical interference on other appliances. I was relieved knowing I had recently signed up with Choice Home Warranty, only to find out that my air conditioner wasn’t covered because they claimed it entered the plan with a preexisting issue. The unit worked fine on the morning of October 13, 2023, so I was perplexed with what they told me regarding my claim. I would strongly urge anyone reading this review to not do business with Choice Home Warranty, as they have no intention of paying for appliance failure. They’re a scam and shady company. If you enter into a contract with them, rest assured you WILL NOT have coverage on a claim. I give them ZERO stars!!! DON’T DO BUSINESS WITH CHOICE HOME WARRANTY!!!

6 months ago