Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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William

Our washing machine quit working and they came out in a determined what needed to be done ordered the new part and fixed it and timely fashion and it's a hundred percent workable now it was a very good experience.

4 years ago

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Verified Customer

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Bridgette

It took forever to get somebody out there. It took a couple of days and then the guy was there to do the repair at nine o'clock PM. I didn't really get to pick who came out to provide the service. They seem to take care of any problem I had.

4 years ago

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Verified Customer

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Michael

I had to fight with them. We had a power outage in my thermostat that was controlling our air conditioning and it was a very good service that Aemrcian Standard had. And they were giving me a hassle about replacing it with the same equipment. They were giving me a basic one tat I could have bought at Home Depot for thirty bucks. So after some back and forth, they relented and input one that was equivalent to it, but I didn't appreciate the hassle.

4 years ago

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Verified Customer

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James

I used it for my stove when it broke down. The guy came right out and he fixed it. And he was very courteous and we're real happy with the job he performed. I've been real happy with customer service.

4 years ago

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Verified Customer

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Marion

My ceiling fan didn't work and I called home warranty and they sent out a representative and he determined that it was bad and he bought a new one and put it in and that was all taken care of.

4 years ago

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Nancy

I had an issue with my microwave and we had a company come out and look at it and this was the problem. It was a couple weeks until I could get the actual part so that was kind of aggravating. But recently I called and had a company come out for my dryer and he was able to get the part and fix it and do that all within a couple days so that was no problem.

4 years ago

Reply from Choice Home Warranty

We appreciate your feedback Nancy.

Apr. 17th, 2020

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Verified Customer

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Joyce

I can always get through to customer service. The last time I had to use them we had a problem with the garbage disposal and it was not working properly. We contacted them on Monday, somebody came out on Tuesday.

4 years ago

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Verified Customer

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Rod

The last time I used it was a week ago. I contacted Choice Warranty that my air conditioner was not cooling and they sent me a note back and about two or three hours later they had assigned it and I was contacted by the company.

4 years ago

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Verified Customer

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Tanya

I have had a good experience. I have three different prpoperties that they cover, one in Massachusetts, one in Maryland, one in Georgia, and sometimes the one in Georgia has kind of been a little wonky as far as getting someone out there.

4 years ago

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Verified Customer

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Srinivas

I really like the quality of the technicians. Every technician I have worked with has had a full knowledge of the system and he was able to find the issue and resolve it as quickly as possible.

4 years ago

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Verified Customer

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Kayla

They've been very prompt and answered my questions right away. Or they'd call me if there were any issues. It's a good price and they cover a lot of stuff and I don't have to worry.

4 years ago

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Verified Customer

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Kevin

My AC went out and they came out here on a Saturday and they fixed it. They are open twenty-four hours a day and they do answer the calls. I don't have anyt problems with the resonse time.

4 years ago

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Verified Customer

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Craig Columbia, PA

They answer the call right away and get somebody here right away. The last claim was my garbage disposal went out, it was leaking, and I called him up and they sent somebody out the next day and it was fixed.

4 years ago

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Verified Customer

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William

I don't think anybody can beat what you guys do. I mean forty five dollars for a service call is phenomenal. I picked you because of the all the appliance that are covered. Right now I'm in the process of having my stove replaced. I didn't realize you charged for a replacement and I wish that was more obvious upfront.

4 years ago Edited January 10, 2024

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William

My refrigerator broke and they were here in two days and fixed it. They were courteous and professional. When I called and emailed they got right back to me and took care of the problem effortlessly.

4 years ago

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Verified Customer

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Mary And Kelly Tupelo, MS

Well there is one time we tried to use it on the roof and they did give us some money on it but you know not probably not as much as we should have got back went ahead and keep it anyway.

4 years ago

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Verified Customer

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Juan David Orange Park, FL

About 2 weeks ago the air conditioner was on the blink and they came and they fixed it. They were able to take care of a situation that got taken care of right away so the response was good.

4 years ago

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Verified Customer

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Gary Tallahassee, FL

I got a pretty quick response when I needed some repair work done. We had some of our stove top burners weren't working and we made an appointment. The guy came in, solved problem, ordered the parts, came back, and fixted it. Everything's working fine. It was easy and the person they sent out was very competent.

4 years ago

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Verified Customer

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Tammy Perry Hall, MD

With Choice Home Warranty I never have to worry when something goes wrong. I put in a ticket I get my appt. time and someone come out and fixes what is not working or not working right. Makes life so much less stressful.

4 years ago

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Verified Customer

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Fran

REsponsive and professiona Anytime i used Choice Warranty, I was very satisfies with the speed of their response and the companies that responded. I even had a repair job done on a Saturday afternoon.

4 years ago

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Verified Customer

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Laurie Woodham

For the past years that I have had my two contracts on my homes,I have had really good experiences. But in the past 3 years in NC, they have not been good, and yesterday was AWFUL and it still isn’t resolved! One guy was rude on the phone and another was trying to be very sneaky and was asking me all of these questions I couldn’t possibly know. If you don’t trust the assessment of your technicians, don’t hire them!

4 years ago Edited January 10, 2024

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Verified Customer

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Jian Yang

It was very easy to make the claim through website; the response was quick and technician did a great job. I have used the services whenever needed and it was always good and satisfactory

4 years ago

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Verified Customer

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Elizabeth Westerville, OH

It came with the house that we bought. We've had to use our warranty several times. I file the claims online. They've always been very quick in responding to any claims that we've had or any issues.

4 years ago

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Verified Customer

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anonymous Sebastian, FL

They act immediately and take care of the customer right away. I just used them for plumbing and was not happy with the service person they sent out. So they sent a new service person without charge.

4 years ago

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sri Sterling, VA

I called them for my garbage disposal. The next day the service technician came out. I did not have any issues with the service company but he was half an hour later then the time I was told. Everything went fine he replaced the garbage disposal and made sure that everything was running.

4 years ago

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Verified Customer

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Raynice Oxon Hill, MD

They give excellent service and are very friendly. Every time I've call them for a claim, there was never a problem. They have someone contacting me in 15 to 20 mins. I would recommend them.

4 years ago

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Ted Copperas Cove, TX

At the beginning I thought the customer service was really pour but it has gotten better. This last time when my dryer broke I called in that afternoon and there was someone scheduled to come the very next day and everything was really good. It is kind of a pour setup that the serviceman has to call in before they can finish or do the repair. They wait and lose so much of their valuable time and my time waiting for someone to call back. They need to have someone there available to talk to these technicians when they call in.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 20th, 2020

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Verified Customer

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anonymous

They were very polite and helpful on the phone. When the technician came, they were on time and gave a call before they came. They were very knowledgeable and knew what they were doing.

4 years ago

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Verified Customer

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Keisha

Their customer service is pretty good, I don't have to wait on hold for a long time, and the technician that came out was very professional and explained the situation and repaired it.

4 years ago

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Verified Customer

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Betty

I trust them. They send good people for the work. They were efficient and it didn't take long to get my work done, everything has been done in a couple of days. It was really helpful.

4 years ago

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Verified Customer

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Richard

My heater wouldn't come on and I emailed them at four o'clock in the morning and they responded and they sent a service request to an agent and that's exactly what they did and the service agent was out there right away.

4 years ago

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Verified Customer

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Zulf

They always take care of me, answer my questions and are very professional. My washer went out and they came and said they couldn't fix it so they replaced it. I think the people that they bring in are professionals and they're very courteous and I feel comfortable.

4 years ago

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Verified Customer

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Franklin

I've been a member with choice home warranty for over a year and they were not able to help the first time I needed them but the second time, when I was having problems with my heating system, it was a very good experience. The technician was very knowledgeable and personable and did an excellent job.

4 years ago

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Verified Customer

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Sharon

They covered more than my previous home warranty program did. I've used them twice. One time my furnace have gone out and I called and they sent somebody out the next morning who fixed it.

4 years ago

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Verified Customer

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Bruce

I used it once and the reaction time was great. We had an electrical problem on a weekend and they answered right away. They took down my information and I got a call back on Monday and he came out Tuesday to fix it.

4 years ago

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Verified Customer

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Maxine

I needed to use my warranty for my water heater and they came out and fixed it. I wouldn't go anywhere else. They have always come out for me. If one person doesn't know how to fix it they will send somebody else.

4 years ago

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Verified Customer

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Paul

It can be fairly easy to contact them and file claims. They seem to back up what they publicize they do. The guy who showed up for our broken dishwasher was absolutely outstanding, both knowledge wise and service wise.

4 years ago

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Verified Customer

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Gracy Wylie, TX

I had American Home Shield and it went up and Choice Home Warranty was less expensive so I switched. So far I am happy with them. They were here immediately when I needed them, the same day.

4 years ago

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Verified Customer

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Joann Arlington, TX

Great service for a great price. Every time I've called, I've received courteous service and it has been quick. They always call me within an our or two to schedule either that day or within two to three days.

4 years ago

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Verified Customer

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Jacquelynne

Offer a good product and follow through on what they say they are going to do. When I used my warranty, they came right out, within forty eight hours, and fixed my item and were very polite and cleaned up their mess.

4 years ago

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Verified Customer

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Theodore

The technician that came out for the washing machine was very expedient and able to answer any questions that we had. They helped us replace it and it saved us a lot of money. They didn't give us the entire amount but it was close. They have done exactly what they said they were going to do.

4 years ago

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Verified Customer

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Ted

Choice seems to have the best warranty. The contractor that came out knew exactly what he was doing and performed flawlessly. They make a valiant effort to get out here right away.

4 years ago

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Verified Customer

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Brandy

Their awesome with sending the best people you need no matter what you need to get completed. They are great will following up to make sure someone called you to confirm your appointment.

4 years ago

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Verified Customer

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Kim Snow

As usual, Choice Home Warranty gave me exceptional service. I never have to worry about when things go wrong, because when they do, Choice Home Warranty is always there to make it right.

4 years ago Edited January 10, 2024

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Verified Customer

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Donna

When I have had a problem with Plumbing, air conditioner and dryer they got someone in touch with me quickly and covered all charges other then $45.00 charge. Service was very good andd fast.

4 years ago

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Mohammad

Sometimes I have to wait a long time to even reach the customer service. I think last month my garbage disposal was not working and then I opened the claim online and at first, Choice Home Warranty denied my claim and then the technician called and said it was a mistake. They have the right technicians for the right job.

4 years ago

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Verified Customer

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Dawn Austell, GA

Technican's expertise showed in his troubleshooting skills . he isolated the problem immediately then ran second check to ensure resolution. Timely and polite service..such a relief!

4 years ago Edited January 10, 2024

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Pamela Meza

Choice home warranty has always been very easy to work with. They respond in a timely manner. The service representative stuff they use are always friendly and on time. And on time.

4 years ago

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Aron Romasanta

Choice Home Warranty is great for small issues. However, my wife and I had a nightmare of a situation when major issues arose (A/C Unit Replacement). I don't believe Choice offers the "Best Service" as all the scope of support for all CSR's I have spoken to is fairly limited. Furthermore, I do not believe there is anything setting Choice apart from competitors. Choice covers the same issues for about the same price. Choice does not go above and beyond and will do everything in your legal power to do what is easiest for Choice and not their customers. At this point I'm satified in having some form of home warranty, but whether it's Choice or someone else, it seems as Choice is like any other Warranty Company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

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Harry Brocksieck

The repairman was to be here on a certain day but he did not show up - we were actually sitting in the living room looking out the window (also we could watch the mountain) . When I called they said he was at our home and no one was home. He was not truthful! So it was rescheduled - we had to spend another day waiting but when the new person showed up he did a great job.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our 1st technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 26th, 2020