Name: Choice Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star star star star

Stanley

Happy I made the choice to choose Choice. They’ve done a great job. Everything has been fixed and the fixes last. They come in a timely manner. The people they send are really professional.

3 years ago

check_circle

Verified Customer

star star star star star

John

The claim process and ticked entering is super easy. People get right back to you. The technicians I’ve dealt with have been very professional and courteous. I feel like it is a good value.

3 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

We had an air conditioning problem and they were quick to have someone assigned to come out. The service guy was very nice and knowledgeable. We had a little trouble figuring out what was wrong but it is working now and we’ve been pleased.

3 years ago

check_circle

Verified Customer

star star star star star

Juanita

Everything that I’ve had done for several years now, they have always done a good job. It is one of the most reasonable plans and they send people that know what they ae going and are prompt in doing it.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous

We had a recent claim that was taken care. My air conditioner was having compositor issue. I was annoyed we had to take pictures and submit them online but it actually went fairly quickly.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Bryan Killeen, TX

You came to my attention that home shield would have fixed the wall it's not your problem because I am mountain didn't fix the wall when it come to my plumbing it's use hose and in the laundry room and you know they just couldn't hardly wouldn't fix the wall and a plaster that so That's why I'm giving you 3 sours I'm other than that they came when they said they were gonna come in they did what they were gonna do

3 years ago Edited March 11, 2024

check_circle

Verified Customer

star star star star star

Anonymous

It's a good value and gives us peace of mind knowing that when the stuff eventually breaks in the house, it can be replaced or fixed. It is good to have. They are very responsive anytime I need service.

3 years ago

check_circle

Verified Customer

star star star star star_border

Lynda

The first time I had to use it for my water heater, it took five days to get someone here because the technicians kept looking for parts, which he couldn’t get so we had to replaced it, which required approval which was hard to get so it took five days to get hot water. The technician was very pleasant and courteous.

3 years ago

check_circle

Verified Customer

star star star star star

James

We used American Home Shield and they were always late so we were impressed when the guy came right away and was clean and neat when we used Choice. They are prompt and do a good job.

3 years ago

check_circle

Verified Customer

star star star star star_border

Kimberly

I know they try to get technicians out here as quick as they can. The price is reasonable compared to other home warranty programs. We had to wait a whole week to with my claim on my refrigerator and I don’t think that was appropriate but it was quick enough service when my AC went out.

3 years ago

check_circle

Verified Customer

star star star star star

Tonia

Great company that is very good with customer service. I’ve had great experiences when I called for service. Three times I’ve placed an order and that day everything is complete.

3 years ago

check_circle

Verified Customer

star star star star star_border

Aisha

Everyone I’ve ever come in contact with has been professional, though it can be hard to get a hold of customer service in a timely manner sometimes. I had to use my warranty for a brand new dryer that I had purchased a year ago and to my despair I needed to get a completely new one because it wasn’t feasible to do repairs.

3 years ago

check_circle

Verified Customer

star star star star star

Judy

Choice was recommended to me by realtor. They respond quickly and take care of the problem. I am pleased with them and have recommended them to my granddaughter. Both my experience have been good.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They gave me one month free and are less expensive than the other had. I appreciate the price. I’ve had no issue with the service. It was done well and on time. They’re easy to contact and have good customer service.

3 years ago

check_circle

Verified Customer

star star star star star

John

They always send out good quality companies. When you request one you’ve had before, they send the one you had before. They seem like they always approve every item I call in for.

3 years ago

check_circle

Verified Customer

star star star star star_border

Angel

Easy to use and easy to get an appointment. So far things are good. I had to use them for my oven. I went online and set an appointment for a couple of days later. They came within the time and within thirty minutes the problem was determined and resolved.

3 years ago

check_circle

Verified Customer

star star star star star

Sandra

I’ve had two experiences with Choice Warranty and both times I was able to make the phone call and get things scheduled. The people they sent to do the work were very prompt and goof . I was very pleased.

3 years ago

check_circle

Verified Customer

star star star star star_border

Irshad

Having a warranty can be helpful if some appliances don’t work. The service they provide is prompt and the people are very courteous and respond quickly. My only concern is when they reimburse you, they don’t disclose the payment is not enough to cover the appliance.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Choice Home Warranty is good because they are very responsive. I had a problem with my air conditioning not cooling. I sent them an email and it was taken care of immediately.

3 years ago

check_circle

Verified Customer

star star star star star

Gerald

They always send out people promptly and they always send quality people to come work. One time I had to have two services and two service payments, that is the only problem I have had.

3 years ago

check_circle

Verified Customer

star star star star star

Kelly

I called and had someone out the next morning. They did a great job on my water heater. They took care of the problem with no issues. It could be a little cheaper but the price is fair.

3 years ago

check_circle

Verified Customer

star star star star star_border

Paul Limauro Virginia Beach, VA

I've only used Choice twice. The first time I was very disapointed because the technician they sent out miss diagnosed the problem which was not covered because of a very little rust. I contacted my own heating and cooling company and they made a correct diagnosis and fixed the problem, which of course I had to pay if full.

3 years ago

check_circle

Verified Customer

star star star star star

Daniel Atkinson Pigeon Forge, TN

Took care of my problem, Really fast. The value of this is well worth it for people just buying at homes really fast. The value of this is well worth it for people just buying at home

3 years ago

check_circle

Verified Customer

star star star star star

Kathi San Antonio, TX

They took my call and told me when to expect the plumber. They also scheduled me a time for them to come. The only thing I didn't care for was they scheduled me an early morning appointment, but I'll get up early.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Brenda Kissimmee, FL

They respond quickly. I have used my warranty a lot and usually they have tech come out and have a look at the appliance and repair it and if not repaired, replaced. It makes sense for me.

3 years ago

check_circle

Verified Customer

star star star star star_border

Karen Pahrump, NV

Just about all the technicians I have dealt with have been efficient and competent and timely. That has been important for me and the cost is reasonable in terms of technicians fees. There was an incident and I did not appreciate the way they handled it but I am appreciative of the people they have sent the many times I have used the warranty.

3 years ago

check_circle

Verified Customer

star star star star star_border

Karen Antioch, TN

I appreciate that they have saved us some money and overall the service has been alright. One of the contractors messed up things for them because I had to pay the copay again for a second opinion when I had a problem. Except for the one contractor, they’ve been pretty good.

3 years ago

check_circle

Verified Customer

star star star star star

Melvin Humble, TX

Competitive prices. They fix my appliances in a timely manner. About 2 or 3 weeks ago my garbage disposal went out they sent a comrade and he fixed it in less than 30 minutes. They make sure it was fixed.

3 years ago

check_circle

Verified Customer

star star star star star

Vanetta Temple Hills, MD

Whenever I have to use the service, they are here on time when they said they were coming and they manage the problem, they always repair what I need repaired. There is never a delay.

3 years ago

check_circle

Verified Customer

star star star star star

Danielle Johnson Creek, WI

Just recently I had to use it for my air conditioner and the guy came out the next day and I the bill was taken care of, with me paying me portion of course. The quality of work has been good.

3 years ago

check_circle

Verified Customer

star star star star star_border

Jeff Ravenna, OH

I think they need to improve the technician they contract with and approval times but it is reasonable priced and they answer your calls. Customer service is great the only issue is waiting to get approved for the technician to come out.

3 years ago

check_circle

Verified Customer

star star star star star_border

Johnson Haverhill, MA

When you call, they respond quickly on work on your problem. When my microwave went down, they came to fix it and it went down again and they fixed it again with no charge. I do have a problem with the guy who came to fix my refrigerator, he didn’t come with any tools to fix and I still had to pay.

3 years ago

check_circle

Verified Customer

star star star star star

Ken York, PA

During the covid pandemic shut down we had a fabric issue, and they had someone out the next day. We’ve used their services twice and it was a positive experience both times.

3 years ago

check_circle

Verified Customer

star star star star star

Frederick Temple Hills, MD

When I needed to use the warranty, I called them and they sent back a date with the technician, who took care of the problem in an efficient way. Everything was great. They have lived up to what they promised me.

3 years ago

check_circle

Verified Customer

star star star star star

Joe Cleveland, GA

Customer representatives were pleasant and easy to work with. They were very efficient getting somebody out here to fix my stuff. Choice was a great choice. Everything has been great.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Manvel, TX

It seems to have the best value. Normally we get very prompt responses. With the air conditioning the serviceman was out the next day and did a pretty good job. He ordered parts and came back and fixed it.

3 years ago

check_circle

Verified Customer

star star star star star

Susan Tyler, TX

I’ve had Choice for a few years. Normally they are really good with requests for services, very quick, but if you have a problem it id a big deal trying to get approval for it.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Meknell Inc. Richardson, TX

I’m a five year customer because they gave me a better deal for a five year warranty. I have probably used them quite of few times for myself as well as for my rental properties. It’s been an okay experience, not very excellent, but okay. It seems like every time you talk to them about a o problem, it is not covered which is troublesome because they should honor what is in the contract.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

check_circle

Verified Customer

star star star star star

Anonymous Phoenix, AZ

Actually, they’ve been pretty doggone good. Everybody, except one company, as been really good. I ended up with new air conditioner unit. I am supposed to get a check for eighty six dollars that I am waiting for.

3 years ago

check_circle

Verified Customer

star star star star star

Deidre Atlanta, GA

It seems like everything went crazy in my home one time. The dishwasher and stove and furnace had issues and they came right away and everything was pretty good. They’re very proactive and give honest feedback.

3 years ago

check_circle

Verified Customer

star star star star star

Eddie San Angelo, TX

I’ve used Choice home warranty a couple of times and they’re very prompt and get me results. My air con went out and I called home warranty, and somebody was here within an hour or two. It is very rapid service.

3 years ago

check_circle

Verified Customer

star star star star star

Clara Converse, TX

Signing up is very easy. It’s efficient and low cost and good for emergencies. They’re always pleasant and professional. Always have somebody come out as soon as possible. I am a happy customer.

3 years ago

check_circle

Verified Customer

star star star star star_border

Bill Orlando, FL

I heard they were supposed to be good. They don’t back up or call their customers. Not too long ago, I called to get my dryer done and they sent a guy over. He looked at it and didn’t have the parts he needed and left and I haven’t seen him again and it has bene 3 weeks.

3 years ago

check_circle

Verified Customer

star star star star star

Mary And George Benton, MO

My refrigerator was not cooling and I called Choice Home Warranty and they had a man out here within a24 hours and he fixed I within 2 days. It’s a good service and efficient.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Leroy Columbia, SC

Recently filed a claim and I have basically been playing phone tag trying to get in contact with my case manager to know why claim was denied. It is frustrating since we have three AC units in my home and they came out and they replaced the compressor in one of my units and it works fine but about two weeks later one of the other units went out and they wouldn’t cover it.

3 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

check_circle

Verified Customer

star star star star star_border

Robert Indianapolis, IN

Good company to choose. I have called a couple of times, and one time it wasn’t resolved but the second was really fast and the now I am on the third one and they are sending a check which is not enough to actually replace the washer. The service is good, the people are always on time. I like the prices more then some of the other companies.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Mark And Kim Indianapolis, IN

It isn’t bad moneywise and they have some helpful people but there are also some with unpleasant attitudes. The last time we used our warranty, the water heater was going out and we called them to have someone come out to do some repairs and they told Choice we needed a new one after the repairs were done but Choice wanted them to come back and do a second opinion. We ended up having to go with a different company and pay a whole other fee. We had a good experience when they worked on the garbage disposal but we probably won’t be with choice at the end of the year.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback both negative and positive wil all be submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

check_circle

Verified Customer

star star star star star_border

Randy And Karla Abilene, TX

I like that offered coverage on small things like garage door openers not just heating and air conditioning. A technician came out really fast and replaced the ceiling fan so that was good. The two or three times we’ve used them the last couple of years they have fixed stuff for us but they did drag their feet about the AC because it is old.

3 years ago

check_circle

Verified Customer

star star star star star

Phillip Spring, TX

Support is very prompt and courteous and answers my questions. The completed the job the promised with minimum fuss. The tech came the very same day and fixed the lights in the bedrooms in five minutes.

3 years ago

check_circle

Verified Customer

star star star star star

Sheri Reynoldsburg, OH

The only thing I needed was my dishwasher fixed and they handled it successfully and it was a positive experience. He was professional and came quickly. I’m glad that I found it and I'm happy with the service.

3 years ago