Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Robert Lady Lake, FL

We had a problem with our air conditioning unit. It was very easy to use the warranty program. They handled it properly and quickly. They had a great contractor come out and have us back in operation within 48 hours.

4 years ago

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Mary Newton, NC

always respond immediately. Recently I needed to use them for a plumbing issue and the plumber that came never fixed the issue. So I called choice back and they sent somebody else right away and he took care of everything.

4 years ago

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Shauntaurus Wicks

Each time that I called they came out in perfect timing, even on a Sunday. The gentlemen was very nice and he also gave me a training session on things i could do in the future.

4 years ago

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Gary

Customer service has responded. I had to use it because I had a sewage line blocked up and I called them. It took a little bit longer for the service to be done. Longer than I expected. The service personnel was very good. They did a good job.

4 years ago

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Victor Cape Coral, FL

Usually when I make an appointment, it's within twenty four hours, but they don't accept so many of the problems in the house. The people that they have come to the house to fix things, they have to call Choice Warranty and Choice Warranty says it's not covered. They've been able to fix the toilet ten times and the problem is the same. I keep paying $45 every time they call and fix the problem, the problem is still there.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020

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Clarence ladner Cantonment, FL

We had a bad experience the first time and a good experience the second time. We needed to use it for an oven and that was the first time. Our oven was a built in wall unit and they couldn't fit it so we wound up having to pay an additional $1700 for an oven because the only amount that they paid wouldn't even fix it. The second time we had them come out to fix our dryer and the guy that came out and fixed it, it only costed us $60 for the visits and no parts. It was very good.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 3rd, 2020

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Anonymous Plano, TX

We had some problems this summer with the air conditioner and I don't feel like it was handled right. The call went out on Friday and they couldn't get anyone here until Monday and it was 94 degrees in our house so we had to stay in a hotel. The gentleman that they sent out did not speak a word of english. I don't know that he knew what he was doing. He had a helper with him that was his translator and they decided it was the motor and he just reached up and cut all of the cords off without even seeing or thinking about it. Then it took him five times to put the new motor in and to get it all wired. He said everything was fine and then the air conditioner went out again in the middle of the night so he had to come back out and he wasn't happy at all about having to come back out. It took two tries to fix it and our electric bill went up thirty some odd dollars from having it run so hard to catch up with the temperature. He said he would talk to Choice Home Warranty and he obviously said nothing was wrong and they said they would not replace the part. We weren't treated right and the guy didn't know what he was doing and Choice Home Warranty did not come to us, they took this man's word that there was nothing wrong with our system. I don't know that I'm going to renew it. We've had them out here to fix the over and it's a combination microwave and convection oven and every time it goes out, they send someone out here to fix the microwave and it's not what is needed. They can never get that right and the guy that comes out doesn't work on those so we start all over again. There is a problem in communication.

4 years ago

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John Raleigh, NC

They respond very quickly. I was kind of disappointed in the fact that they could not fix my refrigerator and to replace it was a little over two thousand dollars and Choice said they would pay a little over $700 so I was a little disappointed.

4 years ago

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James Greensboro, NC

They've been pretty prompt with the two times that I've had to use them. I've been able to get someone here and handle the problem pretty quickly. The job was done correctly and that's what you look for when you need assistance.

4 years ago

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Marcella Richmond, IN

They always seem to be there when I need them. I called about a refrigerator repair and it only took them a day or two to get here and as soon as the parts were delivered, they were here to install them.

4 years ago

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Marcia Fort Lauderdale, FL

They are very reliable, on time, and do the job right. I had problems with my bathroom sink. The plumber came the next day and repaired it. Choice follows up with the claims very speedily.

4 years ago

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R Jacksonville, FL

They've always been there on time when they said they would and they always fix the problem. They were prompt and did an excellent job. They told me what the problem was and fixed it immediately.

4 years ago

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Linda Fort Mill, SC

Choice gave me a little bit of misinformation. I needed them for plumbing and they sent me a plumber as quickly as possible. It was fine. The only thing is that they put in the request twice and I had to pay it twice and I was upset about it. They rectified it by saying if I needed them again, they would not charge me the next time I had to call.

4 years ago

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Stephanie Belton, TX

They were very prompt and followed up with me. My dryer stopped heating and they sent a guy out and he fixed it. I like their pricing arrangements especially for senior citizens.

4 years ago

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Susan Portland, OR

The technician and completed results were a "5." But the original communications were almost missing. They originally told me to find my own electrician but at the last minute informed me who was coming. But he was not told and could not handle my issues. Finally came yesterday and did a top-notch job.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 23rd, 2019

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Gary Newsom

CHW is OK for minor things, but there are so many exclusions that sometimes it seems pointless to make a claim. For example, recently I had to replace the ballast on a fluorescent light in the bedroom closet. The electrician came out, checked, then said it wasn't covered. He then showed me how to replace it myself. Took about 15 minutes and cost less than $20. No rational reason why something like that is not covered. I contacted CHW and never got an explanation.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online.
CHW

Dec. 17th, 2019

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Michael

This last experience with Choice was far better than our previous experience. Our first experience was with a washer that died. We had to fight very hard and long to get replacement value. This time it was about repair of a furnace which Choice responded quickly with the part and service and the service company was great.

4 years ago

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Phyllis Murfreesboro, TN

One experience was awful and one was great. About 7 weeks ago I called because my dishwasher quit working and 2 days later they sent a tech out and he told them what he thought was wrong with it. They said they needed to order a part and then they would be back and fixed it. They have never been back and they haven't called me. I called choice home warranty about two weeks ago and told them this so they called the vendor. They told them the part was on backorder and they'd be in the next week. That was two weeks ago. They never called me to tell me this. Another time my hot water heater went out. They sent a tech out on a friday. He came out with the part Monday and fixed it and by Monday evening I had hot water.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2019

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Araceli San Antonio, TX

You can't beat their rates. The customer service is really good. When I first moved to my home the air conditioner wasn't working and I called and they were very fast in sending someone to fix the problem.

4 years ago

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Russ Elizabethton, TN

My customer support person has not called me back. We used the warranty for a hot water heater that was failing when we moved in. They helped us and got us a plumber who has not helped us. Choice supplied the equipment but the plummer has as of yet not called us back. I wish they would have more representatives in my area to help me instead of a single one that's hanging me out to dry.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 16th, 2019

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Cathleen Port Orange, FL

Not even ten minutes after I called they gave me a reference number and told me who was coming out to solve my problem. They kept up with me and let me know when everything was going to be done. They kept their promise.

4 years ago

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Dennis

They have always been good. It was going to be like 10 days before they could get somebody to us and it was our toilet we needed work on, so naturally we needed it before then. They've done a good job with what they've worked on.

4 years ago

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James

I needed them a few weeks ago. They acted very quickly and very confidently and took care of my problems. The central heater went out and they responded right away, took care of it the first day.

4 years ago

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Dennis Houston, TX

I can usually contact them fairly well through phone calls, but not so much with emails. Last time I called, it was resolved pretty quickly but there were times I had questions and I sent emails and I've never gotten a response.

4 years ago

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Leroy Krum, TX

It was convenient and it was fast. They called me back and they had somebody there the next day at a very convenient time. The guy that came out was very courteous. They do a good job. So far I'm very happy with them.

4 years ago

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William Tinley Park, IL

I've had them for over three years and so far, I've not had any bad experiences. I've already gotten the response that I needed. They've always taken care of everything. It continues to work.

4 years ago

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Lois St Louis, MO

The lady that I talked to was very nice and very informative. She talked to me and I could understand everything. The guy that came out was very helpful and took care of everything right away. He was there on time.

4 years ago

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Larry Las Vegas, NV

I have a leak in a water heater and called them and they took care of it promptly. They are excellent. Very good work, professional, excellent work and on time. No complaints at all. Everything went well.

4 years ago

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Merri Columbia, SC

It was one of the over the stove installed microwaves that works as an exhaust fan. They were very prompt in getting the service in time. The prior call before this one was regarding a plumbing issue and it took them awhile to find somebody to come out, but I don't have very good phone service in my office.

4 years ago

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Kim Missouri City, TX

They responded quickly to my claim. My garbage disposal was not working and I really needed it for thanksgiving. They were prompt with their time and it did exactly what I needed.

4 years ago

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Salli

Great customer service and it is cheaper than any other company that I have had. They were very responsive when I called with a problem. So far everything that I have needed from them has been great.

4 years ago

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Charlotte

The technicians are not always as can be but they do come quickly. They were very quick getting someone out but I had a problem with the technician who did not come back but they resolved the issue and sent out a technician who was very goof and communicated with me. I was very pleased with the second technician.

4 years ago

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Roger

I really like Choice Home Warranty. I think they are a good company. They try to be as fair as they can. Sometimes they don't pay but other than that, they're great. They get back to you right away and try to answer your questions and solve your problems.

4 years ago

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Mahesh

Great responses on both occasions I've had problems and they are very trustworthy. It was done in a timely manner and I didn't have to make multiple calls to get my services done.

4 years ago

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Susan

They gave me a good deal with the package. Their technician was very knowledgeable. He didn't try to scare me on anything and found the problem right away and ordered the part to correct it.

4 years ago

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Jamie

This is my second year with them. They responded back within 2 hours and it was very prompt when I used the warranty. I was very impressed. They had someone out the next day. The problem was taken care of.

4 years ago

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Vincente

Every time I've called customer support, I've gotten through immediately and all my concerns are handled within a timely manned. They have a great turn around. Already recommend them to several friends.

4 years ago

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Catherine

American home wasn't good for me so I switched to choice. They are easily accessible. They did what they said they were going to do and it was on time for everything. To me it is worth it for the protection.

4 years ago

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Sue

I am very pleased overall and I am very glad I decided to go with Choice Home Warranty because I feel safe when I call, I am going to get a decent response. They responded so quickly to my request and got the job done.

4 years ago

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Lynda

They always take care of what I call them for. They got here quickly and replaced my garbage disposal and did a great job. I'm satisfied with it and would highly recommend it.

4 years ago

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Glenn

Better coverage for less dollars. I think it is a good value. There have been no delays in service, they are very prompt because I get the service calls the same day. The technicians are very satisfactory. I am very pleased.

4 years ago

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Anonymous

Recently my central heat went out and it was pretty cold so I was very glad that the serviceman came that same day. With my other insurance, it too much longer for the serviceman to come.

4 years ago

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Arlene

Everybody they have sent are professional and knew what they sere talking about and the problems were resolved. I've had 3 claims and each claim was dealt with in a timely manner and with courtesy.

4 years ago

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Cecelia

When I called them up, they called me back two hours later and said somebody would be there that day. They always get someone out right away and they follow up. They listen to you.

4 years ago

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Michael

I've used it a couple of times and everybody was very helpful when I needed them. They sent a repairman within twenty four hours and took care of the problem. It's as good as you can get.

4 years ago

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Angela Armstrong

Some minor things (i.e., bathroom sink faucet) are not covered under the warranty. After 10 years of use, there will be some 'wear & tear'. Also, terrible experience with one of the vendors (All Star Plumbing) regarding a leaky hose on my washing machine (again, after 10 years of use). The technician lied to me about coming back to make the repair that he wrote down as recommended. Not only did he not return, he told the Choice rep that he did his diagnostics and found nothing wrong. .

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback Angela.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 3rd, 2019

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Jacqueline Skunda

Garbage disposal was looked at within a day or two of placing the claim. They were understanding that I wasn't sure if it was the garbage disposal or pipes u see the sink that were leaking.

4 years ago

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Demi

Good company that is pretty good and customer service is pleasant and helpful. We had to use it for our water heater and they sent out a very good company and they fixed the problem that was going on with our water.

4 years ago Edited January 10, 2024

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Debbie carter

From start to finish so efficient! From the time you turn in claim the communication is so smothe. They stay in touch. People confirm their appointments. They are on time! And they truly cover items!!

4 years ago

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Yolanda Baird Peyton, CO

This time around, I actually got an appointment in less than three days. Previously I submitted the same work order and never heard back from CHOICE Warranty. I am pleased that I stayed with them.

4 years ago Edited January 10, 2024