check_circle

Verified Customer

star star star star star

James Thompson

Fast response when filed claim online. They contacted me shortly with a HVAC company and set date for repair.

5 months ago Edited April 16, 2024

check_circle

Verified Customer

star star star star star

Byron

I wasn't totally happy with the initial cost of this warranty. However, I hope it will save us money in the long run.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Greg at the Campground

Choice routinely finds “fine print” to deny coverages. Example: Hot water heater developed a leak. Choice declined coverage stating they do not cover “storage tanks”. After denial another company found a leaking pipe at the top of tank. Choice refused to reopen case.

5 months ago Edited April 18, 2024

check_circle

Verified Customer

star star star star_border star_border

Jacquelyn

That it takes so long for a gift card to take for a replacement appliance, it should be able to be received the same way a monthly payment to the company is received.

5 months ago

check_circle

Verified Customer

star star star star star

Sheraz Ahmed

I am happy with service and over all handling the claim from start to finish. Highly recommend to everyone.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Liz Eaton

Air conditioner broke and they could not find anyone to fix it. I called someone else and had to pay for an estimate. They said that they would reimburse me but needed pictures and a detailed description from the company. What company does that?

5 months ago Edited July 11, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Veola Carter

See full comments in the 2nd Comment Section, below this section!! Choice Home Warranty is a Damn DISGRACE to the Home Warranty Business. Consumers need to be Warned⚠️🛑 to Steer Clear of CHW and ANY of its affiliates, if applicable.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike

Terrible service did not honor my claim unjustly denied claim

1 week ago

check_circle

Verified Customer

star star star_border star_border star_border

Nisha Saria

Most of the time they will try not to approve the claim

1 week ago

star star_border star_border star_border star_border

G Mack

Choice is a terrible warranty company! This is the 3rd time we made a claim and there is always some reason they can't cover a claim or they assign technicians that won't cover our area. Choice makes the consumer do most of the leg work in communicating with the technicians. This last claim is the last straw, I am immediately canceling and I will share on every social media review I can find how terrible there service is. Our air conditioner went out. I made a claim describing we had seniors in the house and needed the AC fixed as soon as possible. They took 2 days to try to find someone to service our area. Choice then sends an email asking us if we wanted to hire someone out of network since they were not finding anyone in network and they would reimburse us minus the service fee. We hired the people that actually installed the AC unit that had the issue. We send Choice the problem description, pictures, invoice and everything they asked, and on the same day Choice denied the claim stating we didn't get prior approval. I needed my AC unit fixed immediately! They completely ignored that this was an emergency and that we had seniors in the house as I stated in the claim. They make us do all the leg work, promising to reimburse us then find some technicality as to why they wont reimburse us. They always find a reason not to pay a claim! That's been our experience. Choice is the worst warranty company we have ever worked with. We had AHS before this and the only reason we stopped using them was because they started getting too pricey, but their service was so much more superior. They always did the leg work, we got decent technicians in a reasonable time, though they try hard not to replace stuff they actually did replace one of our ac units and one of our appliances inside the house. Choice is the complete opposite. We have not had one successful claim out of the 3 we made. I guess the moral of this experience is you get what you pay for.

3 months ago

star star star_border star_border star_border

Pauline Brown

Impossible to speak with a live person. Prompts to leave telephone number and noone calls back. Only wants one to file claim online and thatis totally ridiculous. I need to speak to a live person to discuss WHT claims are not resolved. They close out claim before anything is resolved. Have to be paying several $85 fees and nothing accomplished.

3 months ago

check_circle

Verified Customer

star star star star star

Philippe

Prompt, more competitive pricing than other companies and better customer service. Only wish I could file claims online.

6 months ago

check_circle

Verified Customer

star star star star_border star_border

James schaefer

My washer has been down for a month now. Didn’t get the repair right the first time. Second time they failed to schedule the repair appointment. Hopefully third visit will go well tomorrow.

6 months ago

check_circle

Verified Customer

star star star star star

John

The technician who came to the house diagnosed and resolved the issue in a very short amount of time. I was very pleased with the outcome.

6 months ago

check_circle

Verified Customer

star star star star star

Pamela Myrick

I like the automated voice response claim system that takes your claim. The response from Choice Home Warranty is immediate.

6 months ago

check_circle

Verified Customer

star star star star star

Angel Martinez San Luis, AZ

Dislike it takes to much to pay the company that comes and does the job . Got a call from the last one that they still have not gotten pay .

6 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Darrell Sutton Newport News, VA

Service of my washer was poor at best not the tech but all of the support for him and the lack of suport when I contacted Choice 5 times 3 of which I was promised call backs from managers who were BUSY at the moment(Sounded as if that was a script anser) No follow up once the call was completed. I was told if we CHOICe hace to send a second tech because sears has failed , the service fee would be WAIVED well really since I had already paid for a call why would I pay for a second call and nothing had been fixed.

6 months ago

check_circle

Verified Customer

star star star star star

Steve Gold Palm Desert, CA

Easy to get appointment, crew was knowable and personable. Nest and explained what they were doing. Accompanied job to our satisfaction

6 months ago

check_circle

Verified Customer

star star star star star

rkdj59@consolidated.net

I like that you warranty company responded so quickly and the company that came out was very quick to respond to the problem I was having

6 months ago

check_circle

Verified Customer

star star star star_border star_border

ben lassiter Lugoff, SC

They take their time with getting someone to come and fix your problems. They always denied the problem and send a tech that don't want to do the work and I'm still without heat for two months.

6 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Steve Fort Worth, TX

I spent two months in the middle of Texas summer without air conditioning. Choice kept making excuses not to cover the unit for so long that I ended up replacing EVERYTHING on my own. Cost me a small fortune Very poor level of customer service. I was calling in almost every day to get the latest excuse. I will always believe that Choicc owes me a lot of money and an apology to me and my wife for living through 105 degrees every day without air conditioning. Impossible to reach supervisor also. I could go on and on about what Choice put me through, but I am trying to get over it

6 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lori Garland WI

Every time I have a claim it takes about a month to get it fixed by the time you find a technician and they come to look at it and then have to come back because they don’t have the part needed with them. We are still waiting to get our dryer fixed because the technician hasn’t come back to fix it after they didn’t have the part. We had to pay to get our AC fixed last summer ourselves because we weren’t going without it for a month when it was 100 degrees outside.

6 months ago

check_circle

Verified Customer

star star star star star

Richard Bullard, TX

Great job, the tech. was slow mostly because he had to make to many phone call to the company to get approval of every thing he did.

6 months ago

check_circle

Verified Customer

star star star star_border star_border

Jerry Fort Myers, FL

Not sure yet. I thought the electrician would do more to test why the circuit breaker keeps popping. He gave me his guess but not factual reason to absolutely correct the issue.

6 months ago

check_circle

Verified Customer

star star star star star

Carole Chandler, AZ

We were able to get the technicians over in a promptly timeframe. Parts had to be ordered but they returned in 3 days and corrected the problem.

6 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike WILKINSON Beaver, PA

Have had refrigerator part on back order since January. Furnace problem, repairman came took my $85 and I have not heard or seen him for repair. My garage door broke and I submitted repair request. They were never able to get me a repairman. I paid out of pocket for fix. Poor service. All repair people complain about them. Renew my contract with them? YOU CAN BE ASSURED NOT!!!!

6 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Patricia Fabian Midlothian, VA

It was a 3 week process ! I supplied my own under sink plug in garbage disposal . Hope I get reimbursed for what ever their allowance for the device is . They thought it could be repaired . What a joke !!! There was a knife piercing through it .

6 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Elliot Garcia Naples, FL

They do a great job selling their warranty service and fail miserably at finding contractors and providing the necessary work approvals when the work is finally close to being completed. I have spent way too much time arguing with them about providing service. I would not recommend Choice and cannot wait until my contract expires so I can return to my previous warranty company.

6 months ago

check_circle

Verified Customer

star star star star star

Shashank Kamarushi Cumming, GA

Got my electric outlets fixed and the process was easy and user friendly. Electrician was very knowledgeable and quick in responding to the issue.

6 months ago

check_circle

Verified Customer

star star star star star

donald marshall Memphis, TN

The service provider (Sears) did an excellent job. If I have any other appliance problems I want this service company again.

6 months ago

check_circle

Verified Customer

star star star star star

Richard

We had a toilet issue overflowing, and they came out and repaired the issue. They were helpful, so far we're very happy with them.

6 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott

We've had two claims in the last couple of years. The last one was great, but the one before that was, okay, but it wasn't what I expected. Our refrigerator went out and they came in and gave me a price for it. It was a $2,200 refrigerator. And they gave me a price of beginning like $900 to replace it. So I got them up to $1,100. And then I waited 30 days to get it because they don't just give you. They wait 30 days for some reason. I had another claim that was great. They came out here they fixed the problem. I paid my $65. Everything was great.

6 months ago

check_circle

Verified Customer

star star star star star

Wesley

My thermostat furnace was not working. And some guy fixed it. Sometimes it's difficult for you to hold, but the last time I didn't have any problem.

6 months ago

check_circle

Verified Customer

star star star star star

John

We had a stove stop. I called out, and they needed to be replaced. And the technician was very professional, and he did a good job.

6 months ago

check_circle

Verified Customer

star star star star star

Anonymous

My washer broke and I made a claim, and they were out, the service people were out quickly and fixed it. So I was very happy.

6 months ago

check_circle

Verified Customer

star star star star star

Dottie

We used it for an inspection on our dishwasher, which had a funny smell. And the plumber came and told us it was hooked up wrong.

6 months ago

check_circle

Verified Customer

star star star star_border star_border

Brenda St Louis, MO

It's been since December and my refrigerator is still is in need of repair. You keep sending Sears /A&E and they don't seem to know what the heck they're doing trying to replace my icemaker and water dispenser

7 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

William Carrollton, VA

I had an appointment with Sears Home Services to install repair parts on my washer 2/19/24. On Feb 16 an email from Sears stated "Your repair parts have shipped to your service address and we're scheduled to complete your service on Feb 19". I waited all day. No word by email or otherwise for a technician to call. I called the phone number on the Sears email 4 times during the day and continually checked the Sears site which all showed that the install was still scheduled. Do something!

7 months ago

check_circle

Verified Customer

star star star star star

Eileen Monroe, NC

The repairman came in time and was very polite and professional. He tested and learned what needed to be replaced and did an excellent job.

7 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Myron Bellevue, NE

My dishwasher has been broken since last summer. Choice cannot find anyone to fix it and will not replace it. C/S keeps telling me they put it on the urgent list. I HAVE CALLED ONCE OR TWICE A WEEK FOR SEVERAL WEEKS. My stove has been broken since November 2023. unfixable We were told they were going to send an egift card to lowes. not enough to replace it,

7 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Bill Washington, DC

Not the best customer service. I had spent 3 $85 deductibles in a 45 day period on a dishwasher repair and still not completed. The review board said they will now give me $246 towards a new dishwasher. However, I spent $255 in deductibles. This should have been said from the 1st repair attempt. I told the review board to keep their $246, Service is more important than the money. I will be moving on from their future services.

7 months ago

check_circle

Verified Customer

star star star star star

Norman Oceanside, NY

Had two claims each on was better than the first . One problem my first claim I was supposed to receive a $300 check never received in my e mail

7 months ago

check_circle

Verified Customer

star star star star star

Anonymous

I've used it many times. I email them, and within an hour they answer. And within the next day, they make the appointment.

7 months ago

check_circle

Verified Customer

star star star star star

Joan Newcastle, CA

Service was very prompt! The technician explained the part that was needed to fix the problem. He was here for about 45”

7 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Christine McIntosh Baton Rouge, LA

We paid for a tech to come to look at our oven. The parts were no longer available so we were offered only $388 to replace our stove/oven combo. We still haven’t gotten our money and it has been 3 weeks. Our oven was out so we couldn’t wait and had to buy it ourselves. To replace what we currently have cost us $1,200 (on sale)!

7 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Lawrenceville, VA

One of the worst experiences I have had with this warranty company. Had an Vac issue, my 97 year old aunt living in a house heat not working. Choice was not able to get a technician for two weeks I had to get someone out there after two weeks pay out of pocket and now wait for Choice to reimburse me. On top of that I still have a plumbing claim going on a month now and Choice can’t seem to get anyone out there Still waiting on that. Not happy to have paid for the premium package 3 year plan. Will look elsewhere soon.

7 months ago Edited March 19, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Al

They've never fulfilled their warranty agreement. They've been hard to reach. They haven't replaced the appliances according to their guarantee, if appliance is needed to be replaced, was supposed to be of like type and quality. They haven't done that, they haven't done it in a timely manner. They've been extremely difficult to deal with. They have supposedly been taken off of the Nevada Secretary of State's lists of companies even acceptable to do business in the state of Nevada. And they continue doing business in the state of Nevada when they're not even registered.

7 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Donna Vaughan Hammond Goldsboro, NC

Numerous times choice was not able to find a service provider for me. For the septic I was told by company provided they would not do it as had not been paid by provider. When I needed electrical I was told they would not send someone out to see what the problem was I would need to find out the problem then IF you covered it they would send someone out. In summer when air conditioning was not working it took days to get and I finally paid someone myself

7 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Karla Harris Markham, IL

Choice Warranty will not replace an appliance like the one you have if they cannot repair it. They will only give you a low cash offer which they call in lieu of replacement . The customer has to take this cash offer only because Choice Warranty will not replace appliance with the same appliance. This is false advertising on their part which is why I will not renew my current warranty with them.

7 months ago Edited February 21, 2024

check_circle

Verified Customer

star star star star_border star_border

Randy

You never know who will repair your appliances. Sometimes you get a company that has good technicians other times you get a company that doesn’t know what the hell they’re doing..

7 months ago

Choice Home Warranty Reviews