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James Dallas, TX

Dishonest & misleading. They sell you the idea that if an item can’t be repaired then it will be replaced NOT TRUE!!! They offer you a number that they can get it for, BUT you the customer don’t have access to that source which equates to 50% of replacement value Then not send the check Absolutely criminal Do yourself a favor use any company other than choice home warranty

7 months ago

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Pam Silvestre Alachua, FL

I have no issue with Tech! I have difficulty with getting claim assigned The operator doesn’t understand English and I have to repeat myself over and over. A fix my leaking shower took 3 days to complete because no one would assign the claim. Should have fixed it in a day! Terrible customer service in the claims department

7 months ago

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Sean Akron, OH

Filed a claim for refrigerator- easy Technician came out for repair- great Parts no longer made so Choice going to replace the entire unit- fantastic! They issue a gift card from Lowe’s to replace the unit that can take up to 30 days. Email from Lowe’s has not been sent. That was over one week ago and we are still without a refrigerator. Not easy with kids. - disappointed

7 months ago

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mike turley St. George, UT

My hot water heater failed. My contact with Choice Home Warrenty(CHW) was blocked by a call center representative in India. I waited 6 days (without hotwater in my home) for a servieman assigned by CHW to arrive , only to be told they couldn't get a serviceman out to my home and I could agree to get my own. I did and put the heater in myself only now to be told they would not cover any expense because the NEW installation was not done by a professional. I only asked the cost of the new heater to be considered, not my labor. Igive CHW a -0 rating and would NEVER recomend them

7 months ago

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James Nokomis, FL

Too much time with me going back and forth between CHW and the contractor. Wrong parts ordered. I felt like I had to be the general contractor and lawyer to get the HVAC problem resolved

7 months ago

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Fred Las Vegas, NV

I gave a low rating because I never heard back from home choice concerning my garage door opener key pad. The one the company removed had a secured lock feature. The one replaced did not. They said it would cost extra. I hope to hear back from Home Choice to give a higher rating.

7 months ago

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Elston Taylor Benton, IL

My claim is over 30 days old Elite Service visited my home and needed to get a part. I called three weeks , twice and have not heard from them after I gave them 85.00. Yesterday I spoke to customer service and the repair is scheduled for the 23rd of this month. This is my main floor toilet so I have to go upstairs to go. Unexcepable and I m Paying 68.00 per month which was not what I was told. I will be leaving your company to much monet and little service. Elston Tayor 4 year customer

8 months ago

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G Thomas Stone Dorchester, MA

6 weeks and they never got a plumber for me. When they sold me the policy, they told me they had plenty of great plumbers in my area. After 6 weeks I finally had to get my own. I joined this plan so I would not have to deal with getting plumbers and electricians on my own. I asked for my money back over a month ago. No check has arrived. Worst company I have felt with. Please publish this.

8 months ago

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thomas mack Baltimore, MD

Technician resolved dishwasher issue He showed procedure to reset if dishwasher malfunction again I’m very satisfied with his job

8 months ago

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Darnetta Houston, TX

I’m very satisfied with the results and the service. I was very pleased when they Contacted another person and made sure that the work was completed!

8 months ago

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Robin Rutherford South Charleston, WV

They wanted to replace $400 ceiling fans with $40 fans and they sent HVAC technician to replace whirlpool motor and instead of admitting that they sent wrong person they said bathtubs are not included in replacement. The tub is fine. Just the jets will not work even though they turn on.

8 months ago

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Deborah Ivery

First, I have not received the check I was promised to settle this claim. Claim is still open as far as I’m concerned. 2nd, I did gain a better understanding of my contract & found a department I can communicate w/in the future. That is why I elevated the rating to a two stars

8 months ago

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Lorri Hagwood Durbin, WV

I’ve worked with this company for approximately 10 years, I needed an air conditioning repaired. They screwed me around with that. I had to buy my own air conditioner. I had a furnace that was looked at by Chw which they did nothing to help me with that either. I have a burner on my stove top that’s been on hold for approximately eight months now they are not very efficient and what they do and I feel that they have done me wrong.

8 months ago

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Joe

When I agreed with Choice Warranty to pay 45.00 dollars for service calls , Choice Warranty is charging me 95.00 for service call “ No Interity “ false advertising! 🤷🏽‍♂️

8 months ago

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Robert

It's very convenient to have this warranty. I just make a call, and they send somebody. And if there is an issue, they send back a vendor.

8 months ago

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Christa

Recently I had to use my warranty when my heat stopped working. I received regular updates by email. But once I initiated my claim, it took more than a week for a technician to come out to my home. They had trouble finding someone to take on the job, and then I had to sit in the cold for a week.

8 months ago

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Darlene

The people that they have come out are not qualified. And I have an issue going now that is with supposedly a plumber, who just came out and got their money and I haven't seen them since. That's the way it goes. They need to get better people. They go with the cheapest to lower their cost and it's creating problems for them. It's just not right.

8 months ago

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Terence Orlando, FL

Roberto with C- Force did a great and timely job replacing our water heater. He gave us consistent updates and always communicated what he was doing.

8 months ago

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Venus M. (Vee) Belleview, FL

Used my account after 5 months on plumbing issues, placed a claim online Friday and had a plumber person by Monday. Great service so far!!

8 months ago

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Robert Columbus, OH

The techs who came were on time, pleasant, helpful, and cared about resolving my problem. They patiently answered all of my questions.

8 months ago

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Bryan

When you call for service, it seems like the selection of service providers that they use is very limited and so it's rather slow to get service. By the time the service people come out, it can sometimes be a week.

8 months ago

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Deborah Brown Woodstock, VA

Very disappointed! I submitted a claim on a Wednesday that my furnace wasn't working and I had no heat (in December with an elderly family member in the home). No technician came out until the following Tuesday! After several calls, all I heard was that I just had to wait. Almost a full week without heat! The tech that finally came out was wonderful but Choice was horrible! I've been a Choice customer for 12 years. Time to look elsewhere.

8 months ago

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Daniel Macon, GA

Very disappointed on the service I have not received. At least 3 appointments have been made and the technician has not called or shown up for the appointment. This is totally unacceptable. I have waited for the technician to show, have called on numerous occasions and the mailbox has been full. When I finally got through I left my number and requested that he would call back, needless to say he hasn't. Yes, I'm disappointed because I have patiently waited and my time is valuable and I'm not, repeat not getting the service that I expecting from CHOICE.

8 months ago

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Umathanumalya Madison, MS

Very good service I have been using the service for the past 15 years.I received excellent service on every calls I made.

8 months ago

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Kofi

For the past couple of months I have had issues with a few appliances in my house and Choice Home Warranty has been there for us through out.

8 months ago

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KIMBERLY & TINA CREAN Peoria, AZ

I had 2 incidents with my air conditioner this summer where it took WAY too long to get it fixed. I live in phoenix AZ and for us the air conditioner is VERY important. The first time they never got back to me at all and the 2nd time it took over 2 weeks to finish the repairs on our air conditioner. This is unacceptable. I will be switching to a new company, if only for the lower cost of my yearly warranty. Why pay twice as much when I don’t even get good accurate and timely service.

8 months ago

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Greg Kobe Arnold, MO

The company that fixed my toilet was excellent They were on time and did an excellent job. They left the job clean. I was very impressed.

8 months ago

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Sandra Ledda Clayville, NY

Choice Home Warranty were able to very quickly contact a qualified Heating/Plumbing Contractor to come to my home and repair the problem.

8 months ago

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James Brett Phoenix, AZ

I liked that choice home warranty was very efficient on approving my claim! Not impressed with the company I had to work with to complete the job!

8 months ago

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Doug Orlando, FL

They got the job done right and were on time and very polite. The company answered all questions and also cleaned up after the job.

8 months ago

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Rick Sutton Phoenix, AZ

Water Heater went out on a Thursday, called Choice got someone in the Philippine's I could not understand, got another person I could barely understand. Service Company wanted to come out on Monday - 5 days later. I explained I need Hot Water. They sent a tech (spoke only Spanish - I don't) out the next day. He said the Water was Leaking and his company would call Choice. Because of the Choice system of approving requests, I finally got the water heater installed 7 days later at a cost of $645 to me for installation. Did not install the same quality water heater. What Warranty?

8 months ago

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Mani & Akila Lewis Center, OH

My refrigerator issue isn't resolved but the status was changed to resolved in my login. I have called several times no use. My other issues were resolved without any issues hence giving 3 stars

8 months ago

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David Hagey Minneapolis, MN

Easy to set up the appt . Service provide friendly gave me good advice for the future. He was in and out in a short time.

8 months ago

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terrilynn ratzel

It took over 2 months to have a working refrigerator. Many phone calls between calling Sears and Choice. They didn’t reimburse me the full amount it cost to repair refrigerator. If a compressor is under warranty from manufacturer Choice won’t replace but it’s only under manufacturer warranty if Sears replaces and does the labor. Choice will only pay what they would pay their tech which was 1/2 of what Sears charges and no extra parts. So not recommending this company.

8 months ago

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Alan Haacke

I already told you everything. You scammed me. Never came to replace my water heater. I have tens of thousands in water damage because of you. I am in the process of filing complaints with the New Jersey Attorney general's office, the Utah Attorney general's office, the Better Buisness Burea, as well as others. I am submitting reviews on Yelp, Google reviews and others. And I will be suing you in court.

8 months ago Edited January 8, 2024

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Quincy Williams Carrollton, TX

It took 6 appointments to complete the repair to my A/C unit. 3 times i did not even receive a call that they we not going to make the appointment. The repair that was made was not checked and it burned up my breaker and they had to send someone to repair that. In fairness all of the repairmen that i met were very nice, but there is a lot to be desired if you are using EMS. Worst customer service i have ever had. I i couls give them a zero i would.

8 months ago

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Patricia New York, NY

Was given appts twice, contractor didn't show, or call to say he was not coming. Tried calling his cell phone, voice mail full. Sent SMS msg with my cell phone number. No response. Call customer service "NO HELP", wanted to reschedule again. I gave up and replace my water heater.

8 months ago

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Len Carver Versailles, MO

I made a claim 2 weeks ago and still have not had a repairperson/company call, nor have I had a call from this warranty company. Unfortunately, I paid upfront for a three-year contract so I am stuck. This last claim I ended up paying out of pocket and after reading through the reimbursement process and the reviews from others as to the difficulty in that process with the company, I decided to just eat that charge. I most definitely would not recommend this home warranty company.

8 months ago

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Jane Stevens Morgan Hill, CA

Horrible service!! Most claims denied or the service takes so long we have to go elsewhere for repair. After 10 weeks, 4 visits, my heater is finally fixed! The technician was the same each time and made no effort to find the problem. Then when he finally did, it took a month to get the part and install. We have been freezing in a very cold house.

8 months ago Edited January 17, 2024

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Hilda Carrillo

When I called, they were very quick, and I got the results of the appointment day really quick, even though it was through a holiday. The technician was great and knowledgeable, and he was very quick to find out what the problem was.

8 months ago Edited January 3, 2024

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Armen

We needed to have the washing machine fixed. They came and changed the board. It's great that they did it really fast. No problems, the technicians know what they're doing and it is done fast.

8 months ago Edited January 3, 2024

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Jacquelyne Hill Lumberton, NC

I very dissatisfied with CHW at this time, I had a claim to fix leak in my shower and the plumber came out and did not do good job. There was a continuous trickle of hot water that I was not able to turn off. The plumber said he would be back a month ago and he has yet to return, I called CHW about it and the rep rudely told me that the plumber was coming back and the plumber has NOT returned. So I called my own personal plumber in who fixed the trickle in one visit and caused my water bill not to go up. I'm not happy with CHW and I will not be a customer as soon as my year is. up with them.

8 months ago

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John

Worst home warranty company ever. They lure you in with low rates and claim they cover everything that their competitors cover. Absolutely not! we have a built-in microwave at home, and I verified that it would be covered by the warranty and three years into the warranty it went out. They said they would cover it after my Protest, but would only cover $200 because you could buy a new external microwave for $200. Be smarter than me and go with anyone but Choice Home Warranty.

8 months ago

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Anita Barber McDonough, GA

I didn’t like that choice chose to give me a crap faucet that didn’t match what I had or even looked similar to what I had then they told me if I didn’t like what they give I pay the difference and get what I wanted. So they make you use what they pick for the customer and it don’t look nothing like what you had

8 months ago Edited January 10, 2024

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Peter Gallo Queensbury, NY

I very much disliked that I have called you, texted you and emailed you, repeatedly that we needed 20 minutes to 30 minutes notification ahead of your technician's arrival in order for us to leave our work, go to our home and be there for your technician's appointment. The time window for your technician's appointment was between 8 am and 5 pm which I understand you need to do but it is very frustrating on your customer's end to miss work to sit at home waiting for the technician for nine hours. Very disappointing customer service by you. All we asked for was a phone call ahead. Pete Gallo

8 months ago

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Talal

Most of the time It seems like they are looking for any reason to deny the claim,

2 weeks ago

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Elizabeth

They let me down when I needed them the most. I will not be renewing my policy.

2 weeks ago

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Dean

First time had to use there service, it took a couple of days before i got a service date, which i was told they would be there, then the company that was to come out changed the date to a later date, but once they came out the problem was solved, service tech was really honest and did a great job.

4 months ago

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Janet

They did an excellent job with getting somebody to service our air condition. They did save us money on the repair.,but I didn’t know I had to buy the guy the minute he screwed the last screw. I’m glad I had the contract

4 months ago

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Joe Correa San Antonio, TX

5 months ago

Choice Home Warranty Reviews