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Arthur Bridges Starkville, MS

I dislike almost everything about Choice Warranty. Your customer service agents are rude, unprofessional, and disrespectful. When I am paying for a service I expect at least half decent customer service. I have only had Choice Warranty for 4 months and both times I have called in a service order it has been an absolute adventure to say the least. They don’t know what my warranty covers and then when it comes time for service it is ALWAYS A REASON why something isn’t covered but actually it is covered if they would just read the warranty contract and not the preprinted answers. I have been a home owner for over 30 years and had home warranty’s on all of my properties and Choice Warranty has been by far the worst warranty company I have experienced. I would NEVER recommend CHOICE to anyone. I know one person isn’t going to mean anything to a company of your size but just so you know I am a military veteran who served several years in the US Air Force and have acquaintances all over the world who own homes and I will make sure to let them know not to purchase a home warranty from Choice. Choice doesn’t want to honor their contract and will find anyway possible to avoid paying to get your item repaired and back in working order. Along with review I am filing a BBB complaint about the customer service and level of support from Choice.

9 months ago Edited January 1, 2024

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Adam Lake Oswego, OR

The only reason I did not give a 5 star review is because this was my first case and CHW did not pay for all the cost of the fix! Eventually the problem was solved and I still had to pay approximately $189

9 months ago

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Faith Kunes Canandaigua, NY

do they recommended came and did an excellent job and did it in a timely matter without had different kinds of fish and decided which one would be the best choice for the job

9 months ago

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Daniel Capps AL

Home Warranty seems to work okay, but the service company itself let a parts MIS-ORDER slip past any form of quality control so I am 3 weeks past the original service call date and waiting for the correct part to arrive and in the thick of the holiday season so I probably won't get the needed repair for more weeks.

9 months ago

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Robert Havey Schertz, TX

Generally speaking they've done a good job in a rather timely fashion. But my latest situation with my refrigerator that stopped working on the 15th of November 2023. Is now the 19th of December 2023 and finally finally the technician will be here the 20th of December to install the part. So yes I've been without a refrigerator freezer for over 1 month. They would not consider replacing the refrigerator since the part was on order even though it took so long to get here. So yes that was extremely frustrating.

9 months ago

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Jacqueline Britt

I like Choice Home Warranty overall services . The turnaround when claims are filed are handled in an expeditious manner. I am very pleased with your services.

9 months ago

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Lisa Connors Thousand Oaks, CA

Thank you for helping me with this claim for a job that originally wasn't done to fix the problem. I appreciate the support in having them come back out to make it right.

9 months ago

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Andrew

Just in the last two weeks, I had hot water tank issues. I made the claim one day and had a person out the following day to repair it. Easy to to get a claim started.

9 months ago

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Taylor

I think it was last month they were able to replace the garbage disposal. It was a good experience. They helped me create a claim and it was pretty easy and quick.

9 months ago

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Jelani

They were friendly and helpful. My water heater had started spewing out water and I needed to use my warranty and they took someone over to replace it.

9 months ago

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Marilyn

They were punctual, efficient and friendly. I needed help and they came out immediately. They fixed the problem professionally and had a smile and everything was just great.

9 months ago

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Gail

They have very good customer service. People are always nice, polite, and professional. All I had to do was pay the service charge, which was wonderful.

9 months ago

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Tanya Paxton Atlanta, GA

Please do yourself a favor and DO NOT use this company. There will be delays in getting a repair company out, they will tell you they don’t have the parts and do anything they can to not fix your appliance. My fridge has been broken for over 2 months. The tech said there was nothing else he could do, so they keep re assigning the job to new techs to get out of replacing it. They offered me $400 to close my case! Customer service is outsourced and useless and the resolution dept was so rude that they credited me back the $75 back I initially paid the tech to come out and look at my fridge. This company has zero customer service. I had to find out the hard way. I’m hoping my post helps others.

9 months ago

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Susan Fowler

Every time I speak with someone abroad it's very difficult to rectify my issues. They are belligerent, argumentative with no empathy. The language barrier is also a great concern. I've even been lied to by one of the representatives. I'm not sure if the calls are recorded, but if they are someone owes me an apology.

9 months ago

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Ethel Clinton, MD

Choice does not honor their advertisement of if we cannot repair it we will fix. Find loopholes in the contract that is not spelled out to deny a claim. Everything has a life span and wears our over a period of time. That is why I have a warranty, pay as you go to offset high repairs all at once.

9 months ago

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pamelia franco Moran, KS

the way you "search" for technician to accept the service call and do the repair work or recommendation to replace unit is way too long. I have had request several times that sit in a pile somewhere and then get cancelled with NO letting me know. And I have to stat the whole process again to be cancelled again. This last request took over 7 months, and I even gave you 2 or 3 local service companies that were willing to do the service call and repair if necessary. Not all of us have the money to pay for services rendered and then possibly be reimbursed. THAT's why we pay you.

9 months ago

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Renee Dayton, OH

She’s a piece of mine did it was system goes down and give them a call and get it ready fix without searching and looking for a repair person on your own

9 months ago

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Marilyn FL

Very quick to respond and schedule your appointment. I would refer this company to anyone looking for qualified companies used by Choice Home Warranty.

9 months ago

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Sandi Scott Phoenix, AZ

I am not happy with Choice. My hot water heater went out. They sent out plumber and now it's been over 3 week on second plumber and they are tired of the run around from Choice and telling me they are ready to tell Choice they are done with them. I need my hot water heater this is completely ridiculous. I was told they would try to get out of replacing the water heater and they are trying. That is the reason I have the home warranty with Choice. I am going to media if they do not replace it. They have lied to me many times and keep asking for the diagnosis and pictures over and over. All has been submitted at least 3 or 4 times. Thank you, Sandra Scott

9 months ago Edited December 13, 2023

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Lisa Vickery Prairie Grove, AR

Great customer service!! The times there have been issues with a contractor/service technician they quickly resolve the issue! Love this warranty company!

9 months ago

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Miriam Denver, CO

Professions are always knowledgeable and personable. I’ve never had any problems getting the help I need when I need it. Do yourself a favor and give them a try!

9 months ago

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Roman Las Vegas, NV

I was really upset that after I switched back to Choice Home Warranty from American Home Shield that when our swimming pool filter started to leak you refused to fix it. The parts were less then $50 & the pool guy was already here on site. This should have been fixed.

9 months ago

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Robert Myrtle Beach, SC

No, I would not recommend Choice Home Warranty. My refrigerator stopped working at the beginning of November. We made a claim and were told a repair person would be assigned within 24 hours. After two weeks and several calls to customer service, we were finally told that we could find our own repair person. We found a repair guy who came out the very next day. This was the Monday of Thanksgiving. He said that the repairs would be over $1400 and would not be worth the price. We declined the repair and were forced to buy a new one. We sent in the quote for repair and the invoice for the $139.00 repair call and Choice Home Warranty said they will only pay $500.00 when we send in the total repair invoice. The refrigerator was not worth repairing so we have no repair invoice. This company is a scam. We have two homes covered with this company and are cancelling both policies.

9 months ago

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Holly Houston, TX

What I like is when a quality experienced repair company is sent to our home after they had previously been at our home. I do not like it when a repair company is sent to our home multiple times for the same appliance problem delaying the repair.

9 months ago

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Diego Fairfax, VA

I have an ongoing issue with a plumbing crossover at home. Choice Home Warranty has sent about four technicians from four different companies but they have been unable to solve the problem. Overall, I am disappointed about the technical proficiency of these contractors. I have decided to do some research myself to see if I can figure out the problem. Choice Home Warranty has not followed up with me to confirm the status of my claim.

9 months ago

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Thomas Simpsonville, SC

problems with furnace claim no repair parts delivered in 3 weeks and delivery information has disappeared can't understand what happened with sears who are usually quite reliable can anyone sort out what happened and fix?

9 months ago

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Edwina Bluffton, SC

They refused to accept proof that my fridge was not under warranty. Samsung sent an email verifying that my compressor was NOT under warranty, but Choice Home wouldn't accept it because it wasn't on their letterhead (Samsung said they wouldn't send a letter, not their policy). The technician that THEY sent verified that the compressor was NOT a digital inverter compressor, but they didn't accept that because he wasn't a registered Samsung technician. I sent in several documents to verify, but each time, it wasn't accepted. I spent three weeks trying to satisfy them, and each time I had to explain every detail again and again. No one ever looked at the previous notes. I finally insisted on speaking to a supervisor--no easy task. An appointment was made, I received several emails confirming the date and time, with a reminder that if I missed the appointment, I would be out of luck. I was given the name of the person I was to speak with. The call came in, but the supervisor wasn't on the call !?!? It was another person who would relay my concerns.I was without a refrigerator for three weeks with Thanksgiving looming! It was the most frustrating experience I've ever dealt with. I jumped through hoops, but it did no good. Between calls to Samsung, calls to Choice Home Warranty, and calls to the repair technician I spent hours on the phone. It is clear to me that their job is to avoid paying for repairs.

9 months ago

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RICHARD MOTTERSHEAD Port Moody, BC

Quick responses from warranty company. However the companies used to carry out repairs are un reliable. We stayed home 3 days due to missed appointments by Sears. They finally showed up on day 3. Diagnosed the problem. Ordered the part and now have advised they are still locating the part. I found the part in 5 minutes and could have had it delivered the next day. We won't be a the property when the part finally arrives so we are not sure what will happen from here. Very dissapointed

9 months ago

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Linda

Service is good however some of the companies that perform services are not very organized. We had an appointment that the service person skipped, couldn’t remember what our issue was

9 months ago

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Becca Liberman Glen Allen, VA

I've had both positive and negative experiences. If the contractor who picks up your job is communicative its smooth sailing. If they go unresponsive or don't do the repairs Choice doesn't assist and you have to repay fees to have another contractor come out.

9 months ago

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Patrick Rhode Green Hill, TN

Generally satisfied. A few times they have had issues with finding repair tech but that has gotten better as of late. Fairly affordable especially if you get military discount or multi-year discount rates.

9 months ago

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Michael Houston, TX

I only give this review 1 star because that’s the lowest I can give. I’ve had 2 other warranty companies before choice and I do not recommend this place to ANYONE!! You submit your claim, it takes 2-3 weeks for any response or anyone to come out for repairs. My first claim Was a refrigerator that went out. It took 2 weeks to get someone out to tell Is it was bad and we had it replaced. We had to rent a fridge for 2 weeks which was a total Waste of time had we known we were going to buy a new one anyway. Next claim, sewer line clogged. Took 2 weeks for anyone to even respond. We had no shower, toilet, couldn’t even use the kitchen sink. The company you go With, Show-Me Plumbing, he doesn’t respond to texts or answer his phone at all. So basically we just sit and wait and hope Something gets done every claim We are going to have to file. DEFINITELY going back to my previous warranty company. They had someone out within 1-2 days. This is utterly RIDICULOUS!!

9 months ago

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Susan

They don't have a person to talk to, so it's impossible to get help when things aren't going well. They make it so that everything that really needs to be fixed is not covered. And the first people that came out charged me $300 to put some Freon in and that was not covered. So actually I have gotten no benefit whatsoever, even though I have a warranty.

9 months ago Edited December 6, 2023

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Scott Evansdale, IA

Dislike how long choice home warranty ,took to find a repair technician for all my claims. 1st claim july 3 water leak coming from upstairs tub drain. I believe it was Oct when they denied claim. Said it was bad glue or caulk not daily wear. Tek showed pictures of cracked plastic pipe thinning over the years, under tub. 2nd claim hot water heater , denied claim . I got tired of waiting to get claim approved and NO hot water, 2months . Last claim my furnace would not turn on. I was thankful they fixed that A technical was sent in like 10 days. Illinois was cold then 40-50 degrees at night. I don't believe in bad luck but in came in threes . Choice home warranty does NOT GET tech support to your house in 48 hours. This is the big question why do they always want MORE pictures from a tech? Impossible to take a picture of a water heater that wouldn't light ,and of its leak. We drained water heater with a hose Water was running all over my basement floor. In the long run I ended up with lots repairs and cost. I CANCELED the insurance from Choice home warranty. We are disabled , on fixed income. No matter how you look at it, we didn't save money. Service technician was tired of trying to get claims approved. 850.00 we put on credit card for water heater. 85.00 for technician to come about leaking tub pipe spout. 450.00 out of pocket to repair it. We don't have cash to repair ceiling tiles walls and flooring in basement from BLACK MOLD from leaking pipes and water heater. I have had other home warranties with never having to wait Months for a technician to check the problem. SO disappointed in service from Choice home warranty. Claims manager don't even listen to a technician on the phone. Technician kept saying that we the customer did our part, he sent in the pictures, now it was choice home warranty to do there part.

9 months ago

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Pamela Watts

I feel they do not hold through their warranty policy and every claim there’s always a dispute. I had a claim to repair my thermal tank, and I initially opened the claim under plumbing as the thermal tank is a covered item. However, they told me it wouldn’t be covered so therefore I close the claim. Then when I received a copy of my policy and realize it was a cupboard item, I tried to reopen the claim, but they would not let me reopen it under plumbing, therefore I reopened it under water heater as it’s the same thermal tank as you only have one. But it was not a covered item under water heater. Therefore, I had to pay for it out-of-pocket.

9 months ago Edited December 7, 2023

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Terry

The first tech turned the water on on the toilet when we had not been able to leave the water running. When I turned it bacen i k on the toilet overflowed. He removed a boxed area behind the toilet where the lines came in and didn't replace it. When I finally got another tech out with two weeks and 2 rescheduled calls. He was supposed to fix the tub where the line had come loose from the sewer line. He ignored me. He said they needed to get parts. They left came back carrying a box with a faucet kit. Said they had it fixed. They did. Then told me I owed them another 80 dollars not covered items. I was so shocked I paid. He told me I needed to get another warranty company, your company always had thing they didn't cover. I haven't paid this months bill and won't unless I get reimbursed my 80 dollars. I talked to someone Thurs who said I'd hear from someone within 24 hours. I didn't. If I don't have a resolution by Friday I'll cancel you

9 months ago

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Wayne M Grand Junction, CO

Made & received email confirmation of a claim on 11/28. Email stated they would be scheduling a repairman. Heard no more from them until I finally called them approximately a week later on 12/4. After calling, I received an email saying a repairman was scheduled to arrive on 12/5 with a 4 hr time window. Repairman determined problem and said it would be another week to get the parts. That will make 2 weeks without refrigerator working properly. I understand the week delay in getting parts, but don't understand nothing happening on the claim until I finally called them. I wonder how long I would have waited if I hadn't called!!

9 months ago

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Luis Colon Oviedo, FL

Always a great service, quick response from the team and excellent communication, I’m very happy to be a customer, having the plan gives me peace of mind

9 months ago

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Anonymous

They listen to you and they get it taken care of. So far I'm very pleased. I think it's probably been well worth it from the expenses of fixing the oven.

9 months ago

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Rimple

I had used a couple of times and each time my experience was really bad. I had used them with my dishwasher. They assigned me someone and the guy was not picking up the calls and after that, when he picked up the call, he said that the part will come, but it will take time. So I had to go do the laundry somewhere else for month and a half which is which was very annoying and after almost a month and a half or two months I got the part. The guy came and fixed it. And my refrigerator was not working and when I called the Choice Home Warranty they assigned me someone which was coming after 10 days and in this world, you cannot live without your refrigerator not working. I told them that this is totally not working. You have to assign someone as quick as possible. And they still assigned me a person who was coming after two weeks, so that was a very, very bad experience. You can still go do the laundry outside, but you cannot put your stuff in someone else's fridge.

9 months ago

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Marvis

One of the main problems is I called them on a Monday and they got somebody here on a Friday so it took way too long to get somebody out here. They deliver late. The person that they did call out was very professional and very nice.

9 months ago

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Tom

They've been very professional from the beginning of a call until the job is completed. I signed a multi-year contract and would do it again at that end of that period.

9 months ago

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Loretta

we needed our refrigerator repaired fan went out. The service was timely and repair person was so kind and went above and beyond to get the repair done!

9 months ago

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Laura Surus Las Vegas, NV

Don’t rely on family members to help you fix things around your home. Choice warranty has brought professionals into my home to fix damages due to normal wear and tear.

10 months ago

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Gary Johns Island, SC

We haven't had hot water since Sept. 30. Today is Nov. 19. The problem is obvious, a failed blower in our tankless heater. CHW denied this claim initially because "noise isn't a covered problem." They were well aware the noise is from a failed component. They tried "noise" a second time, then it was "the plumber didn't file a report." False. They demanded a second trip; he again filed a report citing blower failure (in front of us). Claim denied, first with mumbling about no report or inadequate information, then saying failure was due to age, not mechanical failure (CHW site says "the age of a system or appliance does not matter."). Then CHW said it must be a water pressure issue the plumber needs to return. At which point the plumber said "forget it, their game is obvious." When I wanted my 3-yr contract cancelled (another story) CHW said wait, we'll send another technician. When they couldn't find another to work with them, they contacted the original plumber, who told us he'll give it one more try. He said he was on the phone with CHW for 45 minutes with CHW telling him "what to say to resolve this." He filed a report citing what they wanted to hear, at which point they started all over: "we didn't get complete info from the plumber." That was his "one more try." Of course, CHW obviously knows the issue but says they''ll do nothing w/o "the information they need," which they won't get as he (and apparently everybody else) will no longer work with them. Patience doesn't work, CHW interprets it as a signal to continue frustrating. I'm taking this to small claims court and also seeing if there's basis for a class action suit, since many others seem to have had similar issues.

10 months ago

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Joseph Syracuse, NY

Have referred a couple others to have a couple of their claims denied for what should have been considered normal wear and tear. Also in my area finding a Tech for repair service has a couple times taken days. There are a few I have called to speed up the repair to find they will not work with CHW.

10 months ago

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Daniel Las Vegas, NV

Would not fix my refrigerator showcase door because the inexperienced tech dispatched did not know how to fix. Instead he requested an entire door. This was BS and the supervisor I spoke with was a terrible representative for your company. She has closed ears and simply would not listen. It was terrible experience I will never forget. For those reasons I would never recommend Choice Warranty to a friend or a relative.

10 months ago

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Anonymous

It was a pretty good experience when I had a garbage disposal put in. But then my furnace went out and that was a big hassle. Even though they provided the furnace and the company that put it in, I feel that I was overcharged for some of the items that that company used. Plus, it would take about a month before I actually got the furnace in. I'm 88 years old and about froze when all of that was going on.

10 months ago

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Penny

My air conditioner went out and I tried to set up a claim. They said it would be a while for them to get there and it was so hot in here, I couldn't stay here, so I had to buy one because I couldn't get anybody to do anything.

10 months ago

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Abigail

The customer service support is nice enough, but they don't seem to have any information and they can't help usually. I don't think they're in this country. I don't know if they're in the Philippines or India, and again, they're very sweet, but they don't seem to really be able to answer questions about the warranty itself.

10 months ago

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