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Verified Customer

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Rita M

They have covered all of my claims. They are easy to contact and always reply back. The low cost of the service call.

4 months ago

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Verified Customer

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Joseph Figler

I cancelled my Home Warranty program. My ac went out and the technician diagnosed it to be the fan motor on my air handler. Choice Home Warranty wanted to change out the whole air handler for a cost of over $4200 to me. I declined and would never recommend them for any project

4 months ago

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Verified Customer

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Lisa Goodwin

They lie about coverages when you sign up. Then when you submit a claim they himhaw around from paying the claim paying only a portion or not covering at all when asked. But then they get attitude when you want your appliance replaced.

4 months ago

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Verified Customer

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Embra Jackson

The cost is reasonable. However, when we contacted the company on a Sunday we were advised that we could obtain our own technician. We did so but have not been able to receive reimbursement for the repairs.

4 months ago

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Verified Customer

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Dave

Liked the customer service. Very professional, and my issue was resolved by Choice in a timely manner.

4 months ago

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Verified Customer

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Lisa Herendeen

I have really enjoyed working with Choice for my warranty work. What makes me sad is that the price has gone up too much for me to keep it.

4 months ago

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Verified Customer

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Gail B

The appt time frame was reasonable, 4 days from request. The Pro was prompt, knowledgeable and efficient.

4 months ago

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Verified Customer

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Norwood

The second and third claim on the dishwasher was due to the door latch switch. The. Technician on the third claim said the door latch switch was bad and needed to be replaced. But CHW denied the repair. Perhaps I should find another warranty company

4 months ago

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Verified Customer

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Donaldsophie

very difficult to deal with on almost any claim. Three claims have been filed. one has no reimbursement for work done. two have received reimbursement for replacement at nowhere near the replacement cost.

4 months ago

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Verified Customer

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Corina Jandrew

Technician was very professional . He worked quickly, efficiently and answered all my questions. Great job.

4 months ago

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Verified Customer

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Debra Benacka

I was very pleased with the service that I received. The technician was friendly & nice knew what her was doing.

4 months ago

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Verified Customer

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aguadojosel@yahoo.com

On time service the technician that was sent was very professional he fixed the problem with my dishwasher thank you

4 months ago

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Verified Customer

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Gail Gary

Rapid response and rapid replacement. I wish I had this coverage earlier when I had to get a new hot water hester

4 months ago

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Verified Customer

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Jonathan Mathis

Fast, friendly, and easy. The contractors were polite and very knowledgeable on what they were fixing.

4 months ago

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Verified Customer

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Michael Williamson II

The service was great. The were efficient and effective. I’m glad that I partake in their services.

4 months ago

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Verified Customer

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Sharon H

I have had to use them 3 times and I haven’t had a single problem. Iplano. Renewing when this policy is up

4 months ago

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Verified Customer

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John Moore

I'm extremely disappointed with Choice. After 3 visits from a repairman it was determined that you would have to replace my dishwasher. You gave me $246 for a new dishwasher. That will barely cover the installation charges. I am leaving Choice for another home warranty company.

4 months ago

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Verified Customer

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Ibis

This was my first time with a claim and I am very satisfied with the service. Claim was solved quickly.

4 months ago

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Verified Customer

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Laura Hayes

First claim we ever put in was denied. It was overturned later, but we had to go weeks without our pool pump. Worst customer service ever. Will not be renewing. Going back with Fidelity. Never had a claim denied. Fidelity is a great home warranty.

4 months ago

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Verified Customer

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David

They did well on small claim. They said my AC claim was not normal wear and tear even though my regular AC company said it was normal.

4 months ago

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Verified Customer

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Jeremy Rowland

I love that Choice Home Warranty is very quick and afficiant in getting a repair technician out to the house!

4 months ago

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Verified Customer

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Robyn M. Carley

Price increases have happened too often since I signed up as a member. Especially when I went so long without any claims.

4 months ago

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Verified Customer

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Der Juan Tharrington

Poor communication with vendors. Waited 3 weeks for a simple ice maker repair. Customer service representative unable to assist. Had to run issue up to manager for issue to be resolved. For this reason I decided not renew after 5 years and take my business to American Home shield.

4 months ago

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Verified Customer

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Tina

I called regarding my washer. They came out the very next day and fixed it. I'm so glad that I had choice warranty

4 months ago

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Verified Customer

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martha hill

I'm glad I picked Choice Home Warranty because it's affordable and they fix whatever is broken. Thank you so much.

4 months ago

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Verified Customer

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Starr Smith

Choice warranty has been great at responding to and following through with my requests for services under their plan

4 months ago

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Verified Customer

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Yvonne Watson

I like the the fact that the staff members, as well as the technicians were courteous and professional.

4 months ago

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Verified Customer

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Brandon May

I constantly feel like I have to look out for my self and ways Choice is trying to swindle me out of money or not cover something. It feels more like a scam than something that is beneficial.

5 months ago

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Verified Customer

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Sandy

They are easy to contact , When i ever i have had problem they have responded with a very good repair company .

5 months ago

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Verified Customer

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Sylvia Blancher

I very much like the technician from Sears B. He was punctual knowledgeable and polite. I would highly recommend Sears’ technicians to anyone.

5 months ago

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Verified Customer

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Scott

Choice Home Warranty continues to assign service technicians to come and make repairs and they do not arrive. Choice is only as good as the service providers and contractors that they use and some have not been good choices.

5 months ago

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Verified Customer

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Danny

Very professional, response to claim was quicker than expected and contractor was fast, knowledgeable and friendly!

5 months ago

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Verified Customer

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Lorraine

I live in the country and "CHW" never gets anyone to come out to me, unless I get them myself, and they try and pay them pennies for their work. I have made a claim at least 2 times for my ice maker and still no one has ever called me.

5 months ago

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Verified Customer

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Kimanita

No issues so far. The process of filing a claim was easy the repairman was promppt and professional.

5 months ago

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Verified Customer

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Jonas

Always quick to reply and very service minded. All the technicians are very skilled and professional.

5 months ago

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Verified Customer

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Tom

I like to call a simple system and walk through its mechanics. Choice makes it and so far very reliable.

5 months ago

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Verified Customer

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TOM RIETZ

The warranty coverage is fairly good, but the claims resolution process is horrible! Claims reps have the authority to reject a case, and customers have no recourse other than small claims. I believe their management either knows about this and believe it saves the company money, but the PR is very lacking!

5 months ago

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Verified Customer

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Lonnie Weck II

Have always been great in handling any claims I have had quickly and professionally. Great customer service!!!

5 months ago Edited April 25, 2024

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Verified Customer

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Brigitte Grubb

Repairs take forever. Repair was scheduled for 11 AM to 3 PM Received a text at noon that the part necessary for the repairs was not available yet and the repair needed to be rescheduled for two weeks later. Due to the lack of advanced notification, I lost a day of work, not happy

5 months ago

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Verified Customer

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James

Some of the contractors they have sent to my home are well below competent. Also I paid extra to add coverage on my stand alone icemaker and they entered it as a second refrigerator. When I had a claim on the icemaker, I had to pay another $200 for icemaker coverage which basically corrected their mistake.

5 months ago

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Verified Customer

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Stephen

I find it interesting that I received an email asking for my rating, when TWO separate emails I sent regarding my very first claim went unanswered! At the least the previous home appliance warranty providers had open lines of communication! So far, my first interaction with Choice STINKS!

5 months ago

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Verified Customer

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Lorelei Wessel

It's really easy to start a claim online and repair appointments are usually scheduled within 5 days.

5 months ago

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Verified Customer

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Eddie

I've only been with Choice Home Warranty for a few months but have already used them with great succes.

5 months ago

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Verified Customer

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Jennifer Maine

Quick response time to get an electrician over. However he said that the $100 service fee is all us and nothing comes from warranty company.

5 months ago

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Verified Customer

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John

Once the confusion over cancellation of two scheduled appointments things went GREAT professional on time friendly

5 months ago

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Verified Customer

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Shannon Nelson

Took to long and still didn't find someone to fix my garage door. Did reimburse me for it being fixed. No 24 hr number or emergency number.

5 months ago

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Verified Customer

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russell smith

quick fast service will put you on hold while they call the provider and get right back to you to solve a problem

5 months ago

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Verified Customer

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murlin@optonline.net

Bad Business What happened to same day or the next day? Then you email an appointment day for a week later, without confirming with us. What if we’re not going to be there? Then you’ll get there and need parts. That’s another week. Not happy. Might cancel and look for a better company

5 months ago

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Verified Customer

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Buford

Plumb Rite tech showed up on time and diagnosed the problem . the tech was to get back to me with the cost to repair . but he hasn't yet. Still waiting.

5 months ago

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Verified Customer

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Rhoda

Having to Waite a week and a half after three appointments I was told I’d have to pay $125.00 additional after I have a paid in full warranty contract

5 months ago

Choice Home Warranty Reviews