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William Mattox Crawford, GA

I had a bad experience awhile ago when I had some water leakage. I called them and set it up for the guy to come to my house. I lived in Crawford, and he called saying he'd be in my house in 10 min, that he was in Crawford Ville! I told him that my house was a lot further than that and asked to be sent someone from my city, there's people there that can do it. He said he'd contact the company and they would let me know who would come. I waited a few days and nobody ever contacted me so I got somebody else to fix it. When I finally talked to them they said they would refund me the $100 that it cost, which they did and I appreciate that. However in the meantime my air conditioner broke and I had to contact them all over again.

6 years ago

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Verified Customer

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Krishna Deva Alpharetta, GA

So far so good. I've had to call them during the summer to fix the AC unit. It wasn't working properly, but so far they have been excellent. The only time I had some problems was when my oven light broke. They sent a technician, he came out, looked at it, and said he'd be back to fix it later since he needed a part to repair it. After a month of not hearing back, I called them again and again. Eventually they sent me a new guy who came and did it instantly.

6 years ago

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Regina Thomas Baton Rouge, LA

I've had some good experiences the last couple of times I called them. It took them 2 to 3 days to get out here to us. If it's an emergency I can't really wait so I end up calling someone else, which is kind of disappointing. The last time I remember using their service was for my air conditioner. It went out on a Friday afternoon in the middle of the summer, and they couldn't get someone to us until Tuesday. I had to cancel the order that I put in because I couldn't wait for that long. Aside from that whenever we call they work fast and fix things quickly.

6 years ago

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Walter Roth Newark, DE

Basically I'm very happy with it. They come when they say they will. Usually in less than 12 hours I hear back from them, and within 24 hours they usually have someone at my house taking care of the problem. I'm so happy with them that I paid for my daughter to have them for a year as well. I did have one bad experience, but other than that it has been good.

6 years ago

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Verified Customer

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Clifford Jacksonville, FL

I'm pleased with the service, and the customer service is also excellent. They had to send over a technician twice because my washing machine was still not working well, but they repaired it. Besides that, it's been an great experience.

7 years ago

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Barbara Charlotte, NC

My garbage disposal was not working right, and the technician that came over determined it needed to be replaced. The best part was that it was done right there and then. I've had to use it a few other times as well, and they were very good about taking care of the problem in a timely manner. They also followed up with me, so I've had a really good experience with them. It seems to be a very efficient thing when you call; your problems are quickly taken care of.

7 years ago

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Vincent Olive Branch, MS

I chose it because it was referred by my brother, and the fact that the pricing is reasonable and the service was great. Customer support has just been excellent! All you have to do is place the phone call and you've got a minute result. I feel very comfortable in recommending it to other people because of the excellent service they've offered.

7 years ago

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Verified Customer

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Yolanda Hermitage, TN

I was able to talk to some good people from their customer support, and they put my work order in and followed up with me. I have trusted the people they've sent over because they're very knowledgeable and were even able to give me tips on some things. It's been a very positive experience so far.

7 years ago

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Harry Wright Tonawanda, NY

The service and professional respect for the customer is exceptional but i feel their coverage is too limited whereas if i need to repair a washer, dishwasher, and refridgerator in the same year i am only covered up to $500 for all repairs. Which just will not cover 3 appliances. I just believe they should cover what the repairs cost as they promote without the "fine" print.

7 years ago

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Verified Customer

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Joseph Little Claremore, OK

I've only used it once, and it was great. The A/C wasn't working on Friday, and they had someone come out the first part of next week to take care of the problem. I've been very happy with how they handled the issue. I was kind of surprised on how quick they were, and with all the emailing and texting and follow ups. They did a great job!

7 years ago

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Verified Customer

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Burt Weinberg Orlando, FL

I never dealt with customer service before. I had one repair done; it was excellent in every aspect. I had a disposal and a sink that were not working and they came out the same day or the next day, and replaced the item. They were number 1 in the deals; that's why I picked them.

7 years ago

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Lyle & Patricia Southworth Las Vegas, NV

It's been 6 months since I used it, but they sent somebody out within a short period of time to fix my refrigerator. He called, made an appointment, repaired it, and went away just like that! I just think they should stop sending me emails asking me if I'd like to buy Choice Home Warranty, since I bought one till 2020. I haven't used it very often but when I did it seems to be not too slow, it seem to be fast enough to get the job done.

7 years ago

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Verified Customer

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Anonymous Mt Dora, FL

Everybody at Choice Home Warranty seems knowledgeable, and they get the job done quickly. You just have to call the 800 number, give them the information and that's it. Somebody comes out, and they set up a time when they come out. I have no complains about it, it's been very good so far. I've even recommended it to other people.

7 years ago

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Verified Customer

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Rickey Woody Bossier City, LA

I've actually replaced the microwave once, through Choice Home Warranty, and they give you a fair percentage. Plus, the customer service is good, I have no problem with them. I think they're very good and it's worth all the money that you spend.

7 years ago

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Verified Customer

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Gregory Wilson Southaven, MS

Customer support was outstanding, I submitted claims online, and they would get back to me within the next day and assign a professional to fix my problem. Overall, I think they're doing a good job with their customer satisfaction and speed of service. I've never had to wait more than a day to have a professional assigned to my case. Besides, their customer reviews online are the best, and they also provide a competitive rate.

7 years ago

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Verified Customer

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Chuck Yuen Henderson, NV

The reason I went with Choice Home Warranty was because of their price. They are the lowest one I've ever used. I did have one particular incident, where my A/C stopped working in mid-July. The technician's diagnosis was that it was malfunctioning due to normal wear and tear, but Choice Home Warranty said that it was due to lack of maintenance. After many phone calls and hours on hold, our claim was denied, and considering it was over 100 degrees outside, we paid $3,000 out of our pocket to replace our A/C. The small claims are usually no problem, but overall, they're not there when I needed help. It's not right for someone to sit in an office hundreds of miles away, without looking at the unit, and say that it's not covered.

7 years ago

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Verified Customer

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Tammy Novak Lake St Louis, MO

My water heater wasn't working well, and the water heater company was going to replace it, however, they weren't going to pay for uninstalling it and replacing it. Choice Home Warranty pay for that. What I didn't like was that they don't cover electrical wiring. That was very disappointing for me because the whole point of the electrical system was the wiring. Besides that, I can say that their customer support is excellent.

7 years ago

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Verified Customer

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Kimberly Knox Detroit, MI

I used my warranty for my stove, which was not repairable, and they gave me the value of the stove to replaced it. That went extremely well. Plus, their representatives have been very knowledgeable and helpful, and they explained my claims very promptly.

7 years ago

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Robert

I am very disappointed in the service I received on the repair of my gas range. Ive had on two separate occasions repairmen fail to fix a problem with my Whirlpool gas range.

2 weeks ago

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Verified Customer

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Lisa Gordon

my AC stopped working and they needed over a week to come look at it. that is unremarkable at best.

1 month ago

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craig griffin

I like everything I don’t have any issues concerning Choice Warranty

2 months ago

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Jacqueline

Choice has always been very responsive and provided excellent technicians.

2 months ago

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Laura

Great service! From start to finish made things easy in a stressful situation

2 months ago

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Birdel Jackson

Best value for my money and time. Quick response to my request for service

2 months ago

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Mariana Castelblanco

I was very impressed with the promptness in which my case was solved.

2 months ago

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Andrew Lowy

Generally rapid response to service calls and most repairman have been competent

2 months ago

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Ganesh Sethuraman

2 months ago

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Beverly Montgomery

The service I received. I don't dislike them it's worth your money

2 months ago Edited July 16, 2024

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Yolanda Chanet

I was very satisfied with the timeliness and the peace of mind

2 months ago

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George Mitias

Great and fast service… technician was very knowledgeable

2 months ago

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berniecehickman@sbcglobal.net

They were very helpful . They were very helpful. I would recommend them.

2 months ago

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Verified Customer

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Stephen

Excellent response to my issue with a reliable repair technician

2 months ago

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Lauri

Quick arrival of repairman who fixed problem in less than 1 hour.

2 months ago

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Josie Keys

Great response time and reliable contractors to perform required maintenance

2 months ago

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David Smith

I have only had one claim, and it was handled quickly to my total satisfaction

2 months ago

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Verified Customer

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Kanti

Quick response and easy to file claim. Save money any some repairs

2 months ago

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Lisa Short

Always happy with customer service and service calls and repairs

2 months ago

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kidane Mehret

Choice has prompt service and work with competent and professional venders.

2 months ago

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Verified Customer

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Aline

The repair team is awesome. Absolutely the best people we ever had.

2 months ago

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Tom McGraw

Very pleased, the only problem I have encountered is not enough venders to provide service.

2 months ago

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Diane Steinmetz

Professional plumber great service. Gave me a complete response.

2 months ago

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Verified Customer

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Said

I had three claims with Choice Home Warranty, all of them were covered

2 months ago

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Verified Customer

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Marion Elliott

All went well. One call, one visit. Professional and well done

2 months ago

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John Groves

It was easy to set up an appointment. The job was done very well and fast

2 months ago

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Mike Coley

It's been about 3 weeks and still no voucher for me tonget my microwave and it doesn't even help cover a portion of installation costs

2 months ago

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Ed Lowenberg

Very responsive and capable technicians proved excellent and timely service

2 months ago

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Denise Johnson

I like that there is friendly and prompt service. And it’s good to have a warranty in place.

2 months ago

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Juan Gonzalez

Took 3 weeks to get a pool heater fixed. I will say once I got a manager involved it only took a few days to resolve the situation from that point.

2 months ago

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Robert

Had someone come and fix my dishwasher and it still not fixed. He has BEEN OVER ABOUT 3 TIMES WITH NO RESULTS. Thinking of cancelling not very caring.

2 months ago

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Maria DeLaRosa

Once you did get someone out here. It was great to get the AC working

2 months ago

Choice Home Warranty Reviews