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Alicia

Should have NO STARS. WORST COMPANY. HAD SELECT HW and switched... MISTAKE. Claims review person who denied claim never put their name in their denial letter. We had a flood and had to vacate and the tech never arrived in a timely so we said to postpone til our return. They closed out that ticket and when we returned tgey issued a NEW clm # but then DENIED SVC stating was not covered bc of misuse, old, etc. At 1st they asked if an off color door was acceptable..we said YES. Now they've canceled. Seeking legal course. I'm 72 and daughter is 52. Both have health issues. This has stressed us immensely.

11 months ago

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LG currier Minneapolis, MN

Choice Home warranty makes false promises before you buy to get you roped in and then does NOT honor the warranty as listed in your contract for a claim. The customer service is horrible once you have made a claim. The appeal process is a joke. They never review an appeal. They set $$ limit on each appliance but that is NOT written into your contract. I made 53 calls in one day to fix 1 problem. I did get good service with their outside vendors once Choice Home Warranty accepted the repair. But that has nothing to do with the warranty company. They will not replace an appliance as stated in the contract. They gave me a small fraction of money to purchase an appliance that they should have covered in full. And even then it had to be their pre approved brand. Not the brand I wanted even though I was paying 90% of my appliance. Horrible horrible company to work with.

11 months ago

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Mary Ann Mattingly San Diego, CA

My combination washer dryer was deemed unfixable by a Choice repair man. It would be normal to think that Choice would either replace it with a like machine or give an adequate amount of money to replace it. No, their small print allows them to give you what they would pay for the machine with their deep discount but not actually give you the machine, so the best they'll do is give me about half of what it will cost to replace it. Even worse. I've been waiting many weeks for a check that was promised me and it still has not come. When I called to inquire about it, I was transferred to another department, then had my call disconnected after a long wait! This is a disgusting way to run a company.! I paid in advance for multiple year policy on my home and guest house., guess who's going to be canceling! There are better companies out there that don't treat their customers this way!

11 months ago

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Bobby Cranford Forney, TX

Choice home Warranty is great as long as your appliances are repairable. If the technician cannot get the part needed to repair your appliance and it has to be replaced Choice Home Warranty is worthless. They paid me 1/3 of the cost of the cheapest dishwasher available at Lowes. When my contract is up with Choice Home Warranty, I'm going back to American Home Warranty. The representative that sold me on Choice Home Warranty assured me that if an appliance could not be repaired that Choice Home Warranty would replace it at no additional cost to the customer. That was a ball faced lie.

11 months ago Edited October 24, 2023

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Frank Forshage Lockhart, TX

Great service. Changed his schedule to come sooner due to spoiled items from fridge not cooling at all. Very complete and very professional. Highly recommend him.

11 months ago

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Sandra

Their service has been wonderful. I have had good experiences with them. They have gotten back to me in a reasonable amount of time and accomplished the needed work.

11 months ago

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James

It's a little bit hard getting to the right person, but whenever I do, they're fine. They have great customer support. I'm recommending it to friends.

11 months ago

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Carol

I sell real estate and I use them. They come when they say they're going to come, and the representative that came to fix my appliance was very friendly.

11 months ago

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Verified Customer

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Donald

You have a good customer focus. The individual you sent out was very professional and he didn't waste a lot of time. He got the issue taken care of and so we appreciate that.

11 months ago

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Verified Customer

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Eva

The last person that we used didn't get the arrival time correct. The serviceman was friendly, courteous, and respectful, so that means a lot to me and my wife.

11 months ago

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Irma

They were knowledgeable and polite. The only thing I don't like about it is that a lot of times you can't get in contact or you're on hold for a long time.

11 months ago

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Craig

I had a very good serviceman who came out here to work on it. But people on the phone with Choice were terrible. Communication is just terrible. They don't call you back, they don't follow up. Nobody can make a decision. They put you on hold, they hang up on you, and they tell me they don't have no supervisor and I know that's a lie. I finally got a case worker on the phone and they were able to give me a little more information. It took them about 3 to 4 weeks to get my air conditioner installed in 100 degrees down here.

11 months ago

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Seqwana

I tried to use my warranty to get my subzero freezer fixed and I did not get the proper repair or response for that repair. Also, I had a second instance where I was trying to get my A/C repaired and I did not get the proper response or feedback. Both were denied. The technician said it could be fixed, so I spoke with your representatives and I have not gotten any feedback. So the technicians that you're sending out versus your service team are very inconsistent.

11 months ago

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Thelma

When I had an issue with my air conditioning system that needed repair during the pandemic, I requested that I use a person that I already knew because they would be coming into my home and they would not do it. The company would not do that. So I think that was the most disappointing time that I had.

11 months ago

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Lonnie

It was a little confusing to me. For example, we need to have our washer repaired and they tried to repair it and and they couldn't get it fixed. And so they told us we needed to get a new washer. And then they gave us only a fraction of what it cost to buy a new washer.

11 months ago

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Sam

My experience with Choice is not good, and I have filled in a survey telling them of my dissatisfaction. I receive phone calls every couple of weeks and a couple of emails about every day. So despite my displeasure with Choice Warranty, they continue to solicit my business. I just bought a new house. I've just bought another house and I did not choose Choice Home Warranty as the warrantor for that house. I currently have six houses. Regarding customer service, the information that I received was not correctly complete and the payment for a claim was very bad. I haven't even received it yet. Basically, the air conditioner went out. So I, in an effort to save money, went with the recommendation of the technician who gave us the choice of him trying to repair it or installing a new unit for $3500. I tried to save the money for both me and Choice Warranty, but the repair didn't last but a week and so at that point I had to replace the air conditioner, which Choice Warranty told me I couldn't. They would not participate because they already paid for the repair, so I lost the difference between a $200 repair and a $3500 new unit. If I had known I would be losing that opportunity, I would have put the new unit in when we first evaluated the situation.

11 months ago

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Kennedy

It's very difficult to communicate with the individuals in their customer support office. Right now I'm having issues because my unit was supposed to be replaced and because the technician didn't pick it up on Labor Day, they cancelled it. So sometimes it's like pulling teeth to get things done with them.

11 months ago

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John Clifton Park, NY

Technician came 5 weeks ago to fix our refrigerator said he would try to get the part have not heard from him ever since , not sure what kind of game they are playing I notified them several times with no response said I would hear from them in 48 hours each time I called still nothing ,if I do not here from them today I am going to report them to Consumer Protection and let them handle this matter ,,we are so sorry that we signed up with them there are other great companies out there I would NOT recommend Choice Home Warranty they are not good people to deal with quick to take your money but not pay out.

11 months ago

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Jean Shields Lakeville, MN

The following reason is why I gave a 1star rating. I never received a part for my Maytag washing machine. I called Sears approximately two weeks ago, and I was told that there was no part that was to be found. The communication has been incredibly poor. I was never contacted with any updates. I set up and canceled three appointments, waiting for a part to be delivered to my home. Nobody told me that there was no part. “I” had to call Sears to find out this information. I am in my sixth week of not having a wash machine, and I would like this to be resolved ASAP. I am not a happy camper to put it mildly. Jean, Shields

11 months ago

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Winona Simi Valley, CA

This company is a scam and they are in cahoots with their service providers. I bought the house and warranty in June. In August, my air conditioner stopped working. It took 2 weeks to get a contractor scheduled for a visit. When they came they told me my service call was double because it was a summer rate. Once I agreed to pay double for the service call, they replaced the compressor and charged me directly for the repair saying that they will submit the bill to Choice, but they know they won't pay for this type of repair. I called Choice a few weeks later and confirmed that Choice paid the contractor. Now the contractor has been paid twice and Choice told me there is nothing they can do regarding contractor behavior and referred me to the contract. After speaking to a Choice manager who understood my issue, they told me I would be refunded the invoice amount that I paid. I still haven't received the payment. Scam. Run. Do not buy.

11 months ago

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Hiren

Services - Prompt actions. Good reputable contractors

1 week ago

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Ana

Good service. Technician did a really good job

1 week ago

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Andre

Things have been good so far. We will see how it goes.

1 month ago

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Effrem Phillips and Maria Phillips

Refused to cover ac unit, I was not aware that there are parts that they will not cover (standard parts) the txv valve.

1 month ago

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Lisa

Last call did not repair our dryer. Still having same issue.

1 month ago

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Kim Williams

I don't like that they change prices without informing you.

1 month ago

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Mercy

My microwave was under warranty and no immediate replacement its a lowes gift card that will take upto 30 days

1 month ago

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Wanda

Terrible experience both times, customer service sucks. Have to go through tooooo much just too get help

1 month ago

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Alisa Davis

Appreciate the offering and convenience!

1 month ago

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Rosalee Wallsmith

Only complaint is hard to reach a live person

1 month ago

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Janice Lipson

Because the The repairman said that you will not pay to fix my broken door on my refrigerator

1 month ago

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Charlotte Melluzzo

Service call back takes multiple days! Doesn’t honor commitments listed in policy.

1 month ago

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Mario Alioto

To difficult to speak to a representative that your not getting lip service from but no resolution.

1 month ago

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Matt

You didn't get the repair done. I had to get my own repair person after waiting a week for u to assign a plumber.

1 month ago

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Marty Wiesenfeld

I like the peace of mind I have with my w plan

1 month ago

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Tommy

I had a leaking pipe in the wall. After it was inspected and determined to be covered. The service tech was excellent. They did a tight quarters job trying to avoid extra wall damage which is not covered. They did an awesome job.

1 month ago

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Matthew Calvin

It’s definitely worth it when getting an older house that’s expected to have issues especially with dual HVAC systems. The claim process can be slow for some claims but overall I’m glad I have it. Had some minor issues on a microwave claim but had 3 others that had no real issues. I’d rather have it versus not having it.

1 month ago

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Drusilla Arnold

Awesome company Excellent customer service Most of ALL: it’s been the best home warranty yet!!! I’ve personally referred everyone that I know to them and WILL CONTINUE TO REFER EVERYONE THAT I COME ACROSS!!! Thank you for your dedicated honest upstanding services Choice Home Warranty 💕

5 months ago

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Ethne Andrews Stroudsburg, PA

I was looking online for the best home warranty I could find when I got a phone call from Jim M. He did a great job of explaining to me what was involved. He got me an excellent deal after asking me questions I didn’t think were pertinent. Thank you!

6 months ago

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Guy Kahale Waipahu, HI

The reason why I give a high rating is that as my conversation with the agent that I was speaking with made me realize that the offer her was giving me made more sense and it would save me money in the long run and that there was no contract and I could cancel at anytime and they would reimbursed me of what I have left in my account

6 months ago

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Michael Foster Hallandale, FL

I just signed up for the service. Noah A was great and explained everything in detail, plus, he was able to offer me a great deal on my warranty program. After a few years with another company that didn't meet expectations, I look forward to having CHW in my corner.

6 months ago

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Nilsa Gonzalez Dallas, TX

With my old home warranty company, if the appliance could not be fixed, if was replaced. In this case my washer could not be repaired, and my option was to get $343 to replace it which it does not that is about 58% of what it would cost to replace it. I had to call the customer service team to be able to get a higher amount, which still does not cover the replacement of the washer only about 80%. Then the way in which it is done, it states, "to start replacement process click here" and then it automatically assigns you an amount to be refunded thru a "Lowes" gift card or a check. I switched from AHS to you because it saved quite a lot on the monthly. And sadly, now I feel that I am getting what I paid for and not in a good way.

6 months ago

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David Anderson Maryville, TN

Overall happy with CHW and this job was perfect... Anytime Plumb Rite is assigned, I know there won't be any issues. The concern that I have is that when you assign a contractor, you're very hands off so I'm left to deal with rotten contractors on my own - even though they are contractors of your choice. Fortunately, most of the contractors on your roster are really good (like Plumb Rite) but that isn't always the case. If you could short up customer support when things go sideways with a contractor, you'd be at a solid 5-star review!

6 months ago

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Thom Corrigan Parker, CO

Our Regional rep Amanda T is always great and super responsive. We just filed a claim for repairs to our boiler and Cheryl H , Support Manager communicated regularly with us to give us status updates and followup after the repair.

6 months ago

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J.J. Vermillion

They were friendly yet professional. I believe I received a very good deal on all that was covered. Just survived a serious plumbing repair which took 2 weeks to complete. Excited now that I have a backup plan in case something else breaks down.

6 months ago

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Fred Kalt Wasilla, AK

Technician was kind and thorough. He has belped us a couple of times. As for CHW, they need to improve their communication with policy holders. They cant just set up an appointment without first asking (calling over the phone) if the day and time is okay with the policy holder. They are horrible at communicating with their customers.

6 months ago

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Letty Valdez Patterson, CA

I like the coverage that was offered to me, it gives me peace of mind in case I have to do some repairs at home! A felt very comfortable with the monthly payments, the agent Matt R explained very well the coverage and also the options I have.

6 months ago

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Melissa Wood

I liked how fast they got someone to come out and check my heater but I was very disappointed that the technician did not get my heater working fully! He got my heater to turn on but said that he couldn’t get the fuel flowing into it because it wasn’t in the contract details? He told me I had to get the fuel in the line and use a shop vac to draw the fuel in? I was confused as to why he wasn’t aloud to do that? If he’s a HVAC tech why wouldn’t he finish the job to get my heater to actually produce heat?

7 months ago

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Donovan Edwards

So far I love everything about the company and service EXCEPT having to pay a separate co-pay on each appliance, even when it's the same guy talking to my wife about servicing additional appliances as he was repairing the leaking clothes washing machine. That was not the policy with our previous home warranty company, but I am still glad we switched to Choice.

7 months ago Edited March 26, 2024

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Sharon

This is a new policy so I don’t know the experience yet of service calls an actual customer service, but my sales rep was excellent. Very patient answered all my questions and gave me the best deal that he could that I appreciate.

7 months ago

Choice Home Warranty Reviews