star star star star star

candlediva4u Owings Mills, MD

He was on time; courteous; friendly; efficient; fast; knowledgeable; and made sure that I understood exactly what the probable was and what he did to correct it. He gave me suggestions on how to use my dishwasher going forward to get the most out of it.

7 months ago

star star star star star

bnjfrancis1 Allen Park, MI

Have used my warranty a few times, once for a furnace issue and a garage door opener and have been happy. It took longer than I thought to get someone out for my garage door but the company and service guy that came out was great.

7 months ago Edited March 5, 2024

star star star star star

Donna B Drury Lawrenceburg, KY

Choice has been very good to us and gave us real piece of mine. I just filed a new claim on my furnace making a noise and it’s the only thing they have objected and thought the furnace was still under warranty and it is almost 20 years old. I put in a review, just praying.

7 months ago

star star star star star

Jimmie Crenshaw II Dallas, TX

I liked my second call, I forgot the reps name I hope you can see whom it was I spoke with, I have to tell you, this person went out of the way to understand my concerns, she listened to me, resolved my issue! WELL DONE👏🏽🙋🏽👏🏽👏🏽

7 months ago

star star star star star

Emily M Scoccimarro Manahawkin, NJ

great service. confusing when suggested appointment is changed. continue to receive confirmations of initial appointment after having received notice of change. minor problem. What counts is their prompt response to claims. Have used Choice for years and would not be without it,

7 months ago

star star star star star

Eliot R Charlotte, NC

Quick response. I put in a claim on the website in the early morning (my heater wasn't working) and the tech was at my house at 12:30 p.m. and fixed the problem within the hour. I couldn't be more satisfied. Thank you Choice Home Warranty!

7 months ago

star star star star star

Yvonne Potter Jacksonville, FL

I purchased this policy in March of 2023 and this is my first claim. Within minutes of going online and filling this claim on Feb 5, I had a scheduled appointment for Feb 6 with a window of the time my technician will arrive. So far this is the ideal company to take the stress off of everyday mishaps. Stay tuned for updates.

7 months ago

star star star star star

Kevin L Coats Chatsworth, GA

My heating system went down and I contacted Choice Home warranty. The process was very easy. They gave my claim to a local company and they replaced the heat exchange unit. The only problem I had was the time it took to get the heating working but outside that I am very pleased with the service from Choice Home warranty.

7 months ago

star star star star star_border

Jennifer Davis Midlothian, VA

We have had Choice for a few years now. Never had a problem. This time our heater broke when it freezing outside. It took Choice 2 technician visits and a final visit to fix the issue. I wish there was a quicker way to process claims like this. The technician said he had everything on the first day to fix our unit. Instead we went 10 additional days without heat. Our home was 50 degrees in the mornings.

7 months ago

star star star star_border star_border

vicki portis Akron, OH

I'm giving three stars because at first I was led to believe this company was on the ball at serving thier customers. In January I put in a claim on one of my refrigerators which I keep in my garage. The service technician came out and recommended the refrigerator be replaced because he couldn't find the part that was needed, I agreed to a lowes gift card that would help in replacing the refrigerator for I believe 495.00, which I haven't received yet they said I have up to 30 day to receive. Haven't heard anything yet giving it until the first of March before I reach out again. I want to think good of this company, but I'm a little optimistic now until I get results.

7 months ago Edited February 21, 2024

star star star star star

Jerry Cooper Hemet, CA

Gilbert (Falcon Plumbing Co.) was a very nice and knowledgeable professional. He arrived on time and listened to my description of the problem I was experiencing. I will highly recommend this professional gentleman to anyone that has a plumbing problem.

7 months ago

star star star star star_border

Majestic Moments Riverview, FL

Choice Warranty has been a positive company to deal with for our warranty needs. They are efficient and quick with responses. The only part that we have an issue with is that sometimes the companies that select to do a job may not necessarily be the best and we have to request a different repair person. We understand that there may be limited companies to work with, but we should not have to have to deal with mediocre repair people.

7 months ago

star star star star star

Ragina Bunton Chicago, IL

Someone recommended CHW to my daughter and she did a 3 way call with me and Elliott from CHW. He answered our questions and gave me a promotional offer. My condo insurance doesn't cover appliances. Now I'm happy to have good coverage at a good price. My daughter owns a 3-flat building and is considering to change from her present company to CHW.

7 months ago

star star star star star

Cindy Elliott North Little Rock, AR

The service I received was very prompt, considering all the weather we recently injured. I called sunday and was repaired Tuesday. The technicians, Logan, were very polite and efficient. My heat was fixed in no time. They explained everything to me that was done.

7 months ago

star star star star star

Happy Hermitage, TN

Everything went smooth. They did everything they could. I was a little disappointed that they didn’t cover the smoke detectors. They should’ve told me that before we hung up when I ordered the service but all in all the person was great they’re helpful very knowledgeable.

7 months ago

star star star star star

Al Horaney Longview, TX

First time customer here. The contract won’t start until 23rd of February. The agent I talked to and signed up with was very knowledgeable and personable. He answered all my questions thoroughly and patiently. I’m looking forward to doing business with Choice home warranty.

7 months ago

star star star star star

Matthew Lafayette, LA

I had an emergency plumbing issue and Choice Home Warranty set up an appointment with a very good plumber. The appointment was set for the next day, however the plumber agreed to come out immediately since I had an active leak. He repaired the problem and I am now good.

7 months ago

star star star star star

Helen Clay Dallas, TX

First of all, I wanted to thank him for getting here earlier than the time that was planned . The worker that came to Service the microwave was very professional and told me that it would cost more to fix the microwave than it was worth. He didn’t beat around the bush got right to the point. Very easy to Communicate with. Thank you so much

7 months ago

star star star star star

Roosevelt Jackson Douglasville, GA

It is really easy to get in contact with a Choice rep. I always have the option to talk to someone or go online and put in a new case. Three days have been the longest that my wife and I have had to wait for a contractor to reach out to us. We are very fortunate to have Choice on our team. Thank you.

8 months ago

star star star star star

CLIFFORD SCHAFFER Los Angeles, CA

No specific dislikes. On the positive side we have been pleased that the technicians that have serviced our claims are technically knowledgable about the problem or product involved that they are easy to deal with and provide reasonable explanations.

8 months ago

star star star star star

Ron H. Wichita Falls, TX

Choice home warranty makes it real simple for us. All we do is call choice warranty. We have a problem and they take it from there and are good about following up and they let you know when the technician will arrive. Thank you.

8 months ago

star star star star star

Joe Fraundorfer Concord, NC

Choice provides professional and efficient responsiveness. Information is shared quickly from the issuance of a claim, identification of the technician, proposed date and time of the service, contact number for the service provider, and accepted methods of payments. Nothing could be easier.

8 months ago

star star star star star

Kathy Gowens Granbury, TX

I just signed up with this company, And I really like the cost of their premium. I’ve been with another company for about 40 years and my premium is currently over three times more than the premium choice home warranty. I believe I will be very very satisfied with their service

8 months ago

star star star star star

Dorothea Denver, CO

I recently had to use the CHW program and was so pleased how easy it was. I did prefer to talk to someone versus doing it online. What I was really happy with was the mechanic that came out. He was prepared and had the right solution for my problem. Thanks again for getting my back in service so quickly!

8 months ago

star star star star star

Sherryl M White Jacksonville, FL

I talked to Luke P & he was excellent. He made me understand the policy I was purchasing & that I did have the second refrigerator covered that I had chosen on the application I filled out on my phone. He made me feel confident that this was not a scam.

8 months ago

star star star star star

Jo Wall Kerrville, TX

The experience with the technicians was great. They were very knowledgeable in their field, took their time, and explained everything they were testing and why. They also suggested what we could do to make the units they tested run better. Thanks guys. Five stars. If I need anything else, I will place a claim immediately.

8 months ago

star star star star star

Henry Anderson Cleveland, OH

Daniel was helpful courteous informative straight to the point he let me know everything I needed to know about the warranty and then more he should be commended on his marketing skills and his personality is great above and beyond his goals were and he exceeded them with me I think I got a great deal hope others Follow My Lead thank you CHW

8 months ago

star star star star star_border

Linda Lammon

The technician was prompt and helpful with diagnosing an issue. It would have been better had he actually been qualified to fix those issues. Now I have to pay another $60.00 service fee in order to get hopefully a restored or replaced unit. I’m faced with being without heat for an indefinite period and temperatures are forecasted to be 18 to 20 degrees.

8 months ago

star star star star star

WladimirM Lexington, SC

It was the first time I used CHW, and it was great; the technician came over, and my heating system was running again after one hour. I was gladly surprised because I did not know the damage to my heating system. Zach was very professional and kind. Five stars for him and CHW. Thank you so much

8 months ago

star star star star star

Tim P. Sacramento, CA

I was literally completing the online questionnaire when my phone rang. It Daniel H. from Choice. He gave me detail information regarding there products. He also attempted to sell me additional products/services (that’s what salesman do). I immediately signed up for my plan. Thanks Daniel for your professional Customer Service...

8 months ago

star star star star star_border

Ronald Haven El Dorado Hills, CA

I have not been pleased with how long it has taken to locate a technician. The time to wait to speak with a C/S agent is long and the company is still stating this is due to COVID-19? I also feel like the $85.00 cost share is high. Still, Choice did approve each of my repairs, and I did save money on those service calls. For this reason, I would give them four stars.

8 months ago

star star star star star

Jason Wiggins

To be honest, the process was so easy that it made me weary at first. Service was excellent, coverage & plan were clearly communicated, and information was straight to the point and what mattered. Received a VET discount also & that goes a long way with me.

8 months ago

star star star star star

Sudan Homeowner Martinez, CA

Technician came quickly for our kitchen sink leak. He replaced the garbage disposal and piping et al., and did it in about an hour and a half (or so). Great attitude and a job well done. Gave recommendation for restoration from water damage (that's another company). Thank you!

8 months ago

star star star star star

victor xyz Cupertino, CA

1st visit: communication and appointment were problematic. He was on site but somehow no one answered the door and phone. It is good to use text to remind people because unfamiliar numbers can be marked as spam calls. 2nd visit was great!

8 months ago

star star star star star

Sandi S

Deborah King of P3 plumbing Service repaired my shower pipe and shower head. She was very conscientious and took the time to explain what was wrong and what she was going to do. Very professional it was also a joy to have a personable repair person

8 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Rhonda Overland, MO

My recent past experience has not been great. First of all they take too long to get a technician out to fix my air. When I finally got to come out he didn't know what he was doing and I had to end up getting my own technician. They deducted another service fee from the amount I paid him. Which I shouldn't had to pay a service fee because it was the same claim. I had another claim for my toilet and the technician came out to fix it and found another problem which was minor but they told them that I would have to make another claim. This didn't make sense because they was already there to fix the toilet. Now the went up on my monthly fee without even notifying me.

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Rachel Sacramento, CA

Home Warranty companies are the best investment a home owner can purchase. However one of the companies Choice chooses to do business with is VERY unprofessional and should be ashamed to conduct business in such a manner. I sincerely hope Choice thinks twice about this business and how they are Choice look. Also Choice needs to have customer service reps available on weekends to help people with existing claims open. I called on a Saturday and to my surprise a prerecorded message states closed, and must call back on Monday. Keep in mind they are open for SALES, on weekends just not existing claims, in thos case where ran into an issue with their 3rd party company. To make things worse when I did get ahold of domeone and a manager was to call me back, well he did, the next day at 6:25am.. I m by the way Pacific Time, luckily I was already awake, but time zones should be considered.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

L V Washington, DC

Choice Home warranty has its good and bad. It has a few bad contractors that it consistently relies on that do not provide service to the customer but looks to deny claims. I only use the service because I'm a long distance landlord and it's the best I have at the moment. I have tried many of the home warranty companies and they are pretty much all the same.

1 year ago

check_circle

Verified Customer

star star star star star_border

Crystal Charlotte, NC

Like: Air conditioner went out, entered claim Thursday AM. Contractor scheduled for Saturday AM-fairly quick for mid-August. Choice gave ok to replace on Sunday; my portion paid by Monday, unit in on Thursday, installed by 6PM Friday. Dislike: Did not have the option to select the system or pay more for an upgraded system.

1 year ago

check_circle

Verified Customer

star star star star star

Judy

This was the first request on my new Choice warranty plan and I couldn't be mores pleased. It was easy to request service and the company that came for repair was very professional.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Mark Ector Phoenix, AZ

This company works hard on finding ways to NOT cover things. They do not want to replace any major issues. They have a horrible response time to actually send someone out. They will schedule appointments immediately, but it may take several no shows and reschedules before you pay your $85 service visit. My Air Conditioner (condensor outside unit) shut off stopped working, August 15, AZ summer. No one showed up until 25th. 2 no shows and no calls later and someone comes to service the unit. Service Provider (SP) says that the unit needs to be replaced its old and it's leaking and shows pictures. CHW needs more pictures. Sept 5 Service Provider comes and uses leak detector to show more leaks in the air handler (inside unit in attic). CHW needs more pictures. I spoke to SP he said both systems are leaking and both needs replacing. The AirHandler coils are really rusted. I contact CHW to see why air leak detector videos sent by SP erect goods enough. "They wanted to see bubbles from him spreading soapy water on it. " I ehad to convince them that it's an obvious leak plus it's rusted. CHW approved the cheaper AirHandler and told me, that "they don't cover upgrades since my old AC unit won't match the new AirHandler they will cover." So we have to pay the cost of AC unit and labor to attach it to AirHandler. Got a Case Manager. Talked to 2 different Case Manager (employees). EXTREMELY RUDE. "Have you ever read your contract?" Was how the conversation started after the introduction. Explained, yes, "What part, show me what you read!" The next one wasn't any better even after telling him that I just spoke to the SP and I had the pictures, email and text messages confirming that the whole system leaked and was recommended to be replaced. Sept 19, CHW only covered the AirHandler and will not cover the AC unit. Hopefully waiting for repairs to start Sept 21st...

1 year ago

check_circle

Verified Customer

star star star star star

Ann Manakin, VA

The Choice system delivers on its promises; sends out polite and well-trained technicians; and provides gift cards toward replacement when repairs attempts aren’t effective.

1 year ago

check_circle

Verified Customer

star star star star star

Arvind Sawhney Edmonton, AB

Good reliable company. Honest service . Suggestion : during HOT DAYS in Phoenix Arizona , please change the service call within 12 hours for AC repairs . Keep up the good work !

1 year ago Edited October 5, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Michael Cartersville, GA

Not totally satisfied from when we initially signed up. Going into our third year and policies have changed, more restrictions on coverages items and we have the ultimate plan. A plumber suubmitted inaccurate photos and even though he resubmitted and corrected his error they still would not cover the repair. We had to wait on one claim for over a week for anyone to accept the claim on broken air conditioner in the middle of summer and then they said it would be another week! Took all types of hoops to jump to get someone who was willing to take the claim to be assigned to the repair. More stories but I won’t burden readers. It shouldn’t be so difficult on the clients end to get claims/repairs accepted. When this expires will look for another company. Am very disappointed in the people in the customer service dept. It appears they have outsourced their CS Dept. They read a script and have no personal interest in your needs. Very sad.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Kit Byrd Lincoln, NE

CHW works in certain ways. We had a stove that the burner broke on and the part was not available to repair. When they say they will replace..I believe they sent a check for $300.00 for a new stove. New stoves cost way more than that. Same thing happened with the washer. When our AC went out this summer, I contacted them on a Thursday. Called on Saturday and they could not find an AC repairman to come out. After waiting for them to find a repairman for almost two in the middle of the summer in Texas with 100 degree days, they sent an email on Monday saying that we could opt out of them finding a repairman and find one ourselves.. As you well know, when you get a repair man to your home, they do not have time to mess around and fill out forms. They see what the problem is and leave to go onto their next job. When the part comes in they call and show up the same day to repair. As for my AC it needed to be replaced. I sent in pictures and the what the repair said was wrong and immediately they emailed me back with, we have a contractor coming to fix your AC on Saturday. What were we suppose to do? Send the AC man away and have him come back another day or get it fixed. We got it fixed. CHW did not give us a cent for the replacement of the AC because they wanted to have a 2nd opinion to see if they could fix it. The coolant in the AC was R22 which is no longer in use, so even if they thought someone could repair it, it couldn't be recharged. I called and asked if we could have a refund for the remaining time on our contract and the person said since we have used it several times, we could not get money back on the remaining 15 months. We will not be renewing our CHW when it comes due.

1 year ago

check_circle

Verified Customer

star star star star star

Tiffaney S Duluth, GA

It was easy to file a claim and someone came out within a couple of days. My service was completed and I only had to pay the service call fee. I am very happy with choice home warranty.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Sonya Hunter West Bloomfield, MI

I like the fast claims response. I do not like the replacement policy. I filed a claim for my microwave, the parts to repair it were no longer available and they only offered me a replacement check of only $191 to replace it. They wanted to give me a Lowe's gift card, but I refused it so they mailed a check to me. Also, of the several contractors I've dealt with most of them have complained about the claims process.

1 year ago

check_circle

Verified Customer

star star star star star

Karen Baker Oklahoma City, OK

It is worth having a home warranty especially from this company. Filing a claim is easy, the repairs are quick, and the technicians are experts. Not to mention the cost is very reasonable.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Anita Newnan, GA

I thought you guys would be better than other home warranty companies but you have shown that you are just like the rest of them. You over promise service but under deliver on execution to your customer. In the end I was able to get my covered system fixed BUT it required over a month of back and forth to get to a resolution. It wasn’t until I sought out my own provider to do the job that you step in with your in network provider. The sense of urgency on your part was not there until I proceeded to cancel my renewal and go elsewhere. I believe in second chances and I renewed my contract for one more year. Don’t disappoint me!

1 year ago

check_circle

Verified Customer

star star star star star

Thomas

They responded very quickly to our needs. My garbage disposal started pouring out water so I called them and by the next day or so they came out. They replaced my garbage disposal and it was a great experience.

1 year ago

Choice Home Warranty Reviews