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Shirley Evans Pennington Gap, VA

was pleased with quick response when claim was posted but stated my policy didnt cover it which has plumbing system in it

1 year ago

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Paul Jackson Houston, TX

Quick professional response to issues. Repairmen are knowledgeable and responsive to needs

1 year ago Edited July 12, 2023

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William F. Wappingers Falls, NY

Someone was out next day and repair was completed. Thanks Choice. Thanks olive air

1 year ago

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Michele D

Allijah had great customer service skills and provided multiple plans and payment options.

1 year ago

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AnnMarie DiMaio Tarpon Springs, FL

The loophole to fix my ac cost me $ 1,500 This should be explained by the ac company before they send someone out. Put me into extreme debt and had no choice due to no ac for 3 days and upcoming surgery the next day.

1 year ago

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LARRY N GILBERT Kansas City, MO

I like The Company Because They Stand By Their Work. And that's What We're Looking For

1 year ago

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Drāno

Service was good. Only gripe was that we couldn’t schedule our appointment until we contacted the contractor.

1 year ago

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Tom Lynch Collierville, TN

Easy to submit claim online and prompt authorization and dispatch for dryer repair.

1 year ago

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Max Encinitas, CA

Avoidance of responsibility to cover real problem at hand Took over 6 calls to get things handled and even still the problem persists So it was not handled in the way it should have bren

1 year ago

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Monica Jakubaitis FL

It was excellent! the service was fast ! Very professional! I highly recommended this company !!

1 year ago

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D.H. Pensacola, FL

Feniv’s heating and air were very professional and outstanding customer service

1 year ago

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Dave LA

No Hassle when filing a claim the company has changed its policy that they will honor all claims

1 year ago

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Robert Smith

Overall good service we have had some issues with them in the past standing by their customers instead of contractors, but overall pretty good

1 year ago

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Wayne Reimer Atlanta, GA

Took four days for Choice to assign a technician to fix my air conditioning system. Thank goodness it was only hot one of those days when we were without air conditioning.

1 year ago

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Ricki Barlow Las Vegas, NV

I am comfortable knowing should something breaks down in my home, there is coverage for repairs.

1 year ago Edited January 10, 2024

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callen gaskin Grandview, TX

CHW hired someone to fix our AC and they ended up making it worse. CHW acknowledges that they broke it worse but won’t fix it now. Don’t use them!!! We’re out $7000 now for something we didn’t do!!

1 year ago

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Gayle Witt

Jerry T is very through and professional. Gave me choices and a product I can live with.

1 year ago

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Suri Chicago, IL

They schedule technician to be send over to solve my cooktops problem with no delay .

1 year ago

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Denise Wilmington, NC

Have not been satisfied with coverage. I would prefer to speak with a person that does not use broken English. Very difficult to understand.

1 year ago

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Sharon Jensen The Villages, FL

Accurate info on technician's arrival. Knowledgeable technician who was very nice.

1 year ago

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Robert Zorzi Birmingham, AL

Hor4ible company. Read your policy in detail. Normal wear and tear not covered. Replacement is about 1/3 of what it actually costs to replace. I will never do business with this CHW again. Horrible.

1 year ago Edited May 12, 2023

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Michael Wu Missouri City, TX

The response from the company is prompt but contractor scheduled onsite visit is several days kind of too long

1 year ago

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JudyAnn Davenport, IA

Josh was very informative and helpful in explaining coverages and payment options.

1 year ago

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Verified Customer

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raynette Bactad Palmdale, CA

Absolutely this is a need. On time and always professional and performs their work with a smile!

1 year ago

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Verified Customer

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Sysong Vue Las Vegas, NV

I like the professional response to my claim needs via email, on the phone, and chat on website.

1 year ago

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Verified Customer

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Frieda Melbourne Beach, FL

I was surprised that you do not pay for installation of equipment you paid for. It is quite misleading to say we are insured.

1 year ago

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Verified Customer

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Marcus Indianapolis, IN

everything was a great with the service and there was no problem with anything. Just great job

1 year ago

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wayne belsha Highland, IN

It comes in handy. We've used several times. Kind of costly. Paying up front fee. $65 service fee is great though.

1 year ago Edited June 7, 2023

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Jordan Flaherty Texas City, TX

They do not follow through with claims. Having been waiting for 6 weeks and multiple missed appointments with no resolution from choice customer reps. Would never receive d them.

1 year ago

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Verified Customer

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Andrew

Choice warranty does not under its contract. Choice Home Warranty refused to replace a washing machine because they claimed the machine broke down because of pre-existing conditions. Absolutely ridiculous.

1 year ago

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Verified Customer

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Riman Dallas, TX

Great company, helpful staff. Been a customer for 3 years and I just renewed for 3 more!!

1 year ago

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Verified Customer

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Mark Collierville, TN

Very fast initial response, next day service and very quick on repair/replacement of AC unit.

1 year ago

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Sharon Elliott Bolivar, MO

Paul was very courteous checked out my system explained everything he was doing.

1 year ago

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Annabel Gabbert Lutz, FL

Easy to make a claim and fast response. Overall I am very happy with the services.

1 year ago

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Robby Templeton Lubbock, TX

Latasha was very knowledgeable and thorough in explaining what Choice Warranty covers.

1 year ago

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Verified Customer

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Cynthia Myrtle Beach, SC

Very quick and responsive thank you several issues and always resolved in timely fashion

1 year ago Edited January 10, 2024

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Verified Customer

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Nancy Tieffer Middletown, NJ

The one time I have called response time was terrific and the repair was handled.

1 year ago

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Verified Customer

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Saly moukdagou Ashburn, VA

kept 1 one start for the price, it was expensive but had great coverage. service is quick and professional.

1 year ago

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Gunjan Plainfield, IL

Easily approachable but lot of delays in processing of claims. the time period is unrealistic because the appliances in the home are all necessities and not luxuries.

1 year ago

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Verified Customer

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Warren Markham, IL

The customer service is not that good. The venders they uses for service calls are not the best and they take advantage of people

1 year ago

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Gary Waldeck WA

So far, no response at all! When are you going to find someone to repair our washing machine? Your insurance seems to indicate that you can arrange this work … So just when can we expect the service you claim???

1 year ago

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Verified Customer

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debbie burns Oklahoma City, OK

Fantastic recommendation and service was provided. Highly recommend Choice Home Warranty

1 year ago

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Verified Customer

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Angela Balboa Willis, TX

No follow up from company on providers that do not finish job. Incorrect Automatic denials that then have to be put through a time consuming review. Not satisfied.

1 year ago

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Bob Byrne Midlothian, VA

The technician did a great job. The communication process needs correcting. Received erroneous emails on several days and times.

1 year ago

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Alicia Mendoza Fort Lauderdale, FL

The technician was excellent. My overall rating is based on having to wait for hot water for three days.

1 year ago

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Darlene Graham, NC

The rep was informative without being pushy. Positive attitude and answered all my questions.

1 year ago

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Vivian Sparks Bakersfield, CA

Excellent customer service but takes a bit of time to locate a contractor to service the problem

1 year ago

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MArgarete Landers Charlotte, NC

My claims were handled promptly and courteously. The repairmen were prompt and courteous as well

1 year ago

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Verified Customer

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Hilda Fairfax, VA

The technician arrived on time and fixed the problem. He replaced the handle on the toliet.

1 year ago

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Verified Customer

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Debra

Quick responses to my problems. Although a few venders need to step up their communications.

1 year ago

Choice Home Warranty Reviews