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Verified Customer

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Michelle Baltimore, MD

I'm glad I did choose them. I haven't had a problem with them once they've sent us on that one customer service website. My refrigerator went out so I called choice out and they sent a tech to came out and assess the problem, they say the are no problems that they can't fix, so they went on and they fixed my refrigerator.

2 years ago

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Verified Customer

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Anonymous Lithonia, GA

They responded to me quickly. It was easy it was easy to submit the claim online it was easy to get the response back by email and just the overall turn around with it and at that time and the company was very professional. Recently my heater went out and they came and they cleaned the ignition switch and the heat has been going every time since.

2 years ago

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Verified Customer

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Tim Littleton, CO

They tried to fix the problem the best they could. If the appliance couldn't be fix and they give you money to purchase another one, but it is only a third of the cost to replace it so you had to put two thirds more money to replace the item and I was under the impression that if they couldn't fix it they would replace and it didn't work out that way.

2 years ago

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Deserie jonesWright

My experience was good with choice my water tank burst they repaired it

2 years ago Edited January 10, 2024

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Sallye Ortiz TX

Previous experiences have been superb but this one failed the test. To get a canned light that bulb exploded fixed I had to use two separate claims so th contractor cost me $130 instead of just $65. The first electrician that came out told me that the canned part was bad and needed replacing and he would go get the parts and bulb and return that afternoon. He never returned. So I placed another order and that contractor called me and asked me for more money when he came out. I refused and he refused to come. Choice sent another electrician, Lawrence, who determined it was fine and just needed the bulb replaced. Since it was a spotlight in the can he did not have one on truck so I have to purchase and find someone to climb obnoxiously ladder and replace. Six weeks and $130 I still do not have light!

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 9th, 2022

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Verified Customer

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Lora Darter Stephenville, TX

I would have given a higher number because the warranty program has worked fine in my opinion. However they are employing people who deal with their customers in an offense and unprofessional manor. I called to re-new my policy and spoke to a young man. After getting my information he proceeded to try and up-sale me a five year policy. He spoke so fast I could barely understand him but basically wanted more money and it would be a better deal for me, according to him. When I said no, he became belligerent and insulted my intelligence then hung up on me!! Really is this the way you want your customers treated!!!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 13th, 2022

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Verified Customer

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Lynne Fiveash Harlingen, TX

I had two claims in one week. One for a plumber, and one for appliance repair. I was extremely pleased with both of the service companies they sent out. They were both there in a very short period of time, they were polite, and efficient.

2 years ago

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Verified Customer

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Jacki Morales

The first service was great. We went on the website to open a service call. It was easy. Received a response with all the info on the company that was going to fix the appliance. The call was scheduled for the following day but, I called them and the were able to come over that same day.

2 years ago Edited January 10, 2024

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Verified Customer

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Jeffrey Amityville, NY

There are no issues or hassles. They are on time. The customer service is fantastic. The repairman was fantastic. He defrosted the fridge and fixed the thermostat. There have been no problems with it since. It is a good value.

2 years ago

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Verified Customer

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Frances Clarksville, TN

I've had a good experience with Choice. Only one claim in all my years with them has been denied. It was when the garbage disposal broke. They said they don't cover rust. Only one bad experience in years is a good thing. They have replaced or repaired several things in my house in the last five or six years.

2 years ago

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Verified Customer

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Michael / Mila Mooresville, NC

From my perspective, it is a very good warranty company. They have handles all of our problems in a very timely manner. We've had to call them three times and each time the experience was very nice. They are always very polite and on time. It is very efficient. We've used it for the dryer and washing machine and oven and each time it was done in two days and they did a very good job.

2 years ago

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Verified Customer

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Cynthia & Bernard Owings Mills, MD

I had a bad experience with another home warranty company so I tried them out. They are less expensive and we can get to them easily. I have been satisfied with the service the 2 times I have used them. It has been prompt service, both times done within 2 days. I would highly recommend them.

2 years ago

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Verified Customer

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Paul Punta Gorda, FL

Did a lot of research after leaving American Home Shield because I was unhappy with them. They are number one in the country. The customer service is fine. They had someone out the next day for the refrigerator. Everything has been fine. They are professional. They know what they are doing.

2 years ago

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Verified Customer

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Jim Venice, FL

They do what they say they are going to do and get the job done. I never have any problems getting ahold of them. There is always a voice to answer when I need something. They were out the next day to fix the dryer. I would recommend them.

2 years ago

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Verified Customer

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Nicole Cavitt Arlington, TX

I have had no issues with Choice. Every time I have needed a repair/service; it was easy to do everything online and they kept me aware of the status of my claim. In my experience, the companies that they send out have always been polite, knowledgeable and willing to help.

2 years ago

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Verified Customer

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Kimberly Eubanks Houston, TX

I have contacted Choice home warranty twice within the past 6 months. Service technician each time were at my home within two days. The last issue was my vented microwave would start cooking on it's own. After the service technician finished diagnosing the problem Choice determined it was more cost effective to purchase me a new one.

2 years ago

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Verified Customer

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Susan Peel Dardanelle, AR

Service repair was set up very quickly, installed new kitchen faucet and all it cost was my service charge. Repairman made 2 trips here and only had to pay the service charge, not trip charges. I was well pleased with Choice!!

2 years ago

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Verified Customer

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Jeanette Newark, DE

When I called with my problem with the microwave, I thought it was going to take about a week before Choice Home Warranty would be able to get a tech out to evaluate the problem. The next day the tech was there, He was very professional, he took care of the problem within minutes. Thank you Home Choice Warranty

2 years ago

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Verified Customer

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C B Anderson Jr Hopewell, VA

I had an electrical problem. I called them and got a response the same day assigning an election. Mr. Corbin came out the next day . He had to replace the light fixture. I would recommend this company to every one. C B Jr.

2 years ago

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Joseph Roger Barranco Dundalk, MD

When my water heater stop working I made a claim one contractor came to my house and didn't fix my water heater then they sent another contractor and he replaced my water heater no problem . All Pro Contractors are a great company

2 years ago

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Verified Customer

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Dale Goldstein Cleveland, OH

We have had two claims since starting Choice Home Warranty and in each situation they found a provider for the service we needed very quickly and they both were capable of correcting the problem and very pleasant to work with.

2 years ago Edited January 10, 2024

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Darlene Brown Dallas, TX

Choice Home Warranty is a very inviting company. The technician are patient and easy to talk to. They are quick to resolve your problem. The turn around time from reporting your claim to getting someone out to fix your problem is extremely fast

2 years ago Edited January 10, 2024

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Kathy cleek Norfolk, VA

Have used services twice. Each time the scheduling was easy. Representatives were helpful. The technicians showed up on time and were able to make repairs and replace necessary equipment. I am very satisfied with choice home warranty. Definitely will recommend to family and friends

2 years ago

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Verified Customer

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Katherine Officer Ocala, FL

I would give them 4.5 if it was offered, only because of a terrible time with my swimming pool. The rest has been great, and In the last year I have done HVAC, garbage disposal, and reworking the insides of a toilet. All great!

2 years ago

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Debra Hanlon Las Vegas, NV

Most of the time it is really good except the last company that came out to snake my drains the snake went through and broke my new toilet. No one did anything about it and I had to purchase another toilet and had to pay someone else to install it.

2 years ago

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Benjamin Davis Chicago Heights, IL

I have had Home Warranty for about three years now And when I need them there in the next two days to fix whatever problems I have this I truly like not a week away no I'll give you a phone call when I can get there two days once even one day this is great

2 years ago

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Verified Customer

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Jerry Henderson, NV

When the dishwasher wasn't working, they replaced it within a matter of days. They fulfilled everything we expected professionally and in a timely manner. We've had a couple of issues they last couple of year and they were resolved quickly and professionally by Choice.

2 years ago

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Verified Customer

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Anonymous

Very professional! His service was exceptional. He explained what he was doing and why each step of the way. He also enlightened me about the monthly maintenance needed for the garbage disposal and shared some other very helpful info.

2 years ago Edited January 10, 2024

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Verified Customer

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Nancy Batavia, IL

Definitely recommend them. I am very satisfied. They were prompt responding to my claim. They came out the next day. The man was very knowledgeable. He explained everything to me. I became a more informed customer. It was well worth the service. He did an excellent job.

2 years ago

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Verified Customer

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JoemarZ_0316Ort Beatty, NV

We were very satisfied and the serviceman was excellent. We used it twice up in Wisconsin and we were satisfied, and we use them in Nevada and they were out the next day and he replaced our garbage disposal and was very very nice gentleman.

2 years ago

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Verified Customer

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Beverley Pompano Beach, FL

I used my warranty to fix my stove and they came up and they did a very good job at it showing us what went wrong and they fixed what needed fixing and everything was working correctly. Because when I call I got my question answered. They do whatever they have to do.

2 years ago

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Karam Westmont, IL

I'm happy with the service is very, very good. Well I used that just a while ago I had an issue with my garage door and actually they have replaced the whole thing so it was very, I would say that very good service and very quick service from choice warranty.

2 years ago

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Ana Albuquerque, NM

It's nice to not have to worry about things breaking and not knowing what company to trust to come fix it because choice warranty sends good people. Just two weeks ago my microwave door couldn't close and they came out and they sent someone out to come and fix it. They have always replaced any of the appliances with issues with the house.

2 years ago

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Verified Customer

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Paulos

The service people come here one of the best people's. I have some issues at the house, I have a washing machine problem address a dryer problem and they immediately they called to help me and they sent me someone very quick and you know that that problem is solved.

2 years ago

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Verified Customer

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Debbie Etoile, TX

Just so far they've been great at anything I've called about. The Sears repair guys that come out were great. My refrigerator was acting up, water dispenser not working and they got somebody out within a day. They have been responsive and quick and I have had no problems dealing with them.

2 years ago

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Verified Customer

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Don Winston-Salem, NC

We had a problem with the microwave, we placed the claim and someone was here within about three hours to fix it. They took them about 30 minutes maybe to fix it and they're on their way, excellent service. Very quick support and no issues at all. Quality of service speed of service and pricing was great

2 years ago

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Anonymous Baltimore, MD

The rate is great. So far the service is good. They are quick to respond when you call them. The rep made sure to contact me to let me know exactly what is wrong and that it is fixable. The service was quick and efficient and now everything is working correctly. The fixed my hot water heated when it flooded my basement no problem.

2 years ago

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Udaya Fort Lauderdale, FL

I'm a happy customer. I have spoken with customer service a couple of times and they have been prompt and good at answering questions. The technician was good. He came as quickly as possible. I tried to call some people when my garage door spring broke but they didn't have appointments but Choice was able to get everything taken care of.

2 years ago

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Frances Reisterstown, MD

The company stands behind their product. All my questions were answered and there is follow up. A couple of weeks ago I had someone check out my water heater, it ended up not being the water heated but something else but I got my insurance company to cover it.

2 years ago

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Verified Customer

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Sheena Little Elm, TX

Their support team is extremely responsive. When the heat system went out in the house, we called them for help and they were able to get the case assigned quickly. The only problem is they were not able to get someone here on the weekend. Outside of that everything was pretty smooth and quick. It is a very good value.

2 years ago

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Verified Customer

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Steven & Shawna Sherwood, AR

Every time I've turned in a claim, it has been dealt with in a professional and expedient manner. It took to two days to get a technician here for my most recent experience. They have worked with my schedule. I am a nurse. I would recommend them to anyone.

2 years ago

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Sheron Pearland, TX

They have the best rate. I've been pretty satisfied with everyone who has showed up. My last call, it was a wonderful young man. He had my problem fixed in 5 minutes and was gone. I like that when I call, I get a real person. I was not happy that the price went from 45 to 65 to 85 dollars.

2 years ago

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Marshall Centerville, GA

Professional people come out. They are very thorough and informative no matter what the problem is. I had another warranty company for about nine years and they were slow and not professional. Choice is the thing happening right now. They are better rated. They come out in 24 to 48 hours, diagnose the problem and get it fixed.

2 years ago

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Cory And Nasly Houston, TX

I don't have to wait a long time to get service. When I call I also don't have to wait on hold for long. The people that come fix the items are professional. My processor was replaced okay. Choice was very responsive. They came to fix it the next day.

2 years ago

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Anonymous Tampa, FL

More than exceeds what it takes. I am very happy. They schedule properly and on time. It gets the job done. So far it has been good. I've had a couple of issues with the air conditioning and I thought it wouldn't be covered but I am glad I called.

2 years ago

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Eria Round Rock, TX

I renewed with them four years ago but since I have been with them for a while I might not renew the expired license because my Samsung fridge isn't covered. I really love their customer service. Their website is interactive. It is the best deal.

2 years ago

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Joseph And Constance Henderson, NV

We've had a number of recent incidents and the response has been quick and efficient. Just yesterday the garbage disposal was leaking and this morning, we had a response and someone was out by nine in the morning. By eleven thirty is was replaced and everything was put back in order.

2 years ago

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Jerry And Gail Appleton, WI

Seemed like a good idea. They could work harder. I ended up getting a new furnace and they couldn't do anything for me because too much time had passed before I thought about the coverage. My husband had just passed and I wasn't straight in the head. It was an unusual situation and there was no sympathy. When they do help me, the response time is quick and the repairs are done correctly. We just don't always read the fine print so we didn't notice it didn't cover small things like the ice maker.

2 years ago

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Cherrine Lehigh Acres, FL

Overall they are exceptional. It is quality service. They stick to their word. They delivered what I signed up for. The technicians are very efficient and friendly and clean. They replaced my garbage disposal with no additional cost. I would recommend them to anyone.

2 years ago

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Mike North Fort Myers, FL

I split my time between Florida and New Hampshire. I have a Florida policy with someone else and Choice was appealing because I could move it to be two locations. Immediately came out and solved my issue with garbage disposal. It was not repairable so they replaced it. It is working the way I expected.

2 years ago

Choice Home Warranty Reviews