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Tim Springfield, TN

The people at Choice Home Warranty are professionals there is no doubt about it. It is one of the better options for companies. I had to use my warranty this year and my hot water heater went out and they brought in another one and replaced it and they did a real good job. They just bought the wrong size back and I'm kind of upset about that but other than that they did a really good job.

2 years ago

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Eric Conyers, GA

Last time I called customer support, the person was telling me something about the way they charge and I wasn't really understanding but he took the time to go through everything with me and explain it so that wasn't a problem. I used the warranty on my hot water heater. I called and they sent someone out three days later.

2 years ago

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Tasheena Gilbert, AZ

The customer service was quite rude. I'm actually in a current claim right now and my dishwasher broke. The first technician came out but didn't fix it. Customer service is extremely difficult to get a hold of. Although my claim manager was actually very pleasant. Her name is Lydia, she was helpful but she was the only one that seems extremely helpful. Another experience I had was when my air conditioning went out. I live in Arizona and the gentleman did not help me get a hold of somebody to get approval to get it fixed or get somebody out. It took quite a few days to actually get somebody out here once I did talk to a supervisor. They said "oh yes we could have expedited this no problem," so it's frustrating that the first person I talked to was unwilling to do that.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 25th, 2022

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Verified Customer

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Anthony Bay Saint Louis, MS

I used the warranty one time for my dryer. I called and made an appointment, they worked with me and the lady out here acknowledged the problem. They didn't have the part, they had to order it. About four days later, they called back and put it in and I couldn't be more happy with it.

2 years ago

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Verified Customer

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Mike Queen Creek, AZ

They were very easy to contact through the information that they've provided on the website. I used the warranty when our air conditioning quit working about four months after we bought our house. We contacted Choice, they connected with the local contractor and he came out to the situation with one visit. They exceeded my expectations.

2 years ago

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Verified Customer

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William Partlow, VA

When I called them, they were out here within the next day and they fixed my stove. The men were very polite and forthgoing and I trust this company. My stove broke down and the oven light wouldn't turn on, so I called them and they came out within a day and fixed it. I have been very pleased with them and I plan to recommend them to my friends.

2 years ago

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Verified Customer

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Kathleen Rockford, IL

My experience with Choice Home Warranty has been positive. I'd say I've only called in a couple of times but they've been very good at it. The person that called me sounded sincere and said that he would work with me as much as possible. I felt like he tried really hard.

2 years ago

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Matthew Aiken, SC

They've always been very helpful and friendly. They also saved me a lot of money and they have not given me a reason not to trust them. Just recently my air conditioner broke and I called them and they had someone come take care of it within a couple of days. The person who came was very professional and he was good to work while I wasn't home. So he took care of it while I was at work which is perfect.

2 years ago

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Elaine Gulfport, MS

I have trouble getting coordination between the people that they hire and the people who set up appointments. Then nobody shows up because they didn't know there was an appointment, it was a big mess. I have learned that I have to call myself to get to talk to the vendor. Other than that we thought it was a good product and something we wanted for our new home. There are several times we've used the warranty and it's been just fine once I get the appointments straightened out and the time isn't wasted anymore. We needed a new garage door opener and once I called myself, he came out and everything went fine.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Verified Customer

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Richard Pompano Beach, FL

This warranty is cost effective. I had a problem with my refrigerator. It was a valve that was leaking. They had to come back out and replace the valve because the valve that they put in was faulty. And I had to make two payments. Each for sixty dollars and that was something that I had already paid for. But it was not issued a credit.

2 years ago

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Sherrie Knoxville, TN

We have had a really good response from them. I have already recommended them to a friend. I like the pricing of Choice. I've had to use it twice so far for electrical. They were excellent and very responsive, they were on time and there were no issues. I will not be going anywhere else.

2 years ago

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Mary Orange City, FL

It's hard at times to reach customer support because of the length of time. Sometimes putting the request in the website can be difficult. They are very trustworthy. I had to use the warranty when my dishwasher died. I put in the request and a very kind gentleman came. He was just the sweetest person. Recently my garbage disposal also died. So I called and the gentleman came out and again he was very pleasant and so helpful. I mean it's just nice to say that everybody that comes out here is just a pleasant and nice. They fixed everything as best they can. So I think it's wonderful.

2 years ago

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Joseph Albuquerque, NM

They respond rather quickly. And they sent the plumbers all rather quickly after that. There was there's a good service, a good response, and nice people. Within a few days they came over to finish and did a very good job. They cleaned up after themselves and they were very friendly very professional.

2 years ago

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Carlos Kernersville, NC

I have had no issues with them. They have services for exactly what I need. The people come on time and they finish the job extremely quickly they were also very professional. They finished the job the first time so no touch ups were required.

2 years ago

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Dale Jefferson, GA

They've always been very responsive whenever I've had to call them. Just a couple weeks ago, I came home from a baseball game to our AC unit not working so I went online and submitted a request for Choice and they were able to get somebody assigned right away and got somebody up to my house just a couple days later.

2 years ago

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Ralph Melbourne, FL

They seem to do the job quickly and gain the right information. I had to use my warranty to get our refrigerator fixed. It needed some new parts and the parts came right away. The gentleman came back and fixed it and we had no problems at that time. But we also had to have our air conditioner fixed once and it took them two weeks or longer. When I had to have my dishwasher replaced, the new dishwasher cost seven hundred. Choice only gave me two hundred forty five dollars but when I started the contract said they would get a replacement equal to or better than the one we had and they did not do that.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 25th, 2022

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Edward And Rita Pensacola, FL

We signed up for a three year contract because they gave us an out of pocket discount. We used our warranty last month for our washing machine. The technician came in and diagnosed the problem and ordered the parts and installed soon after. When I request things they respond to them.

2 years ago

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Thea North Little Rock, AR

They were always responsive, they responded very quickly to my inquiry. I used Choice Home Warranty the other day when my air conditioning system wasn't functioning like it should. It took them two days but they got somebody out here and he repaired it yesterday.

2 years ago

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Shantell New Orleans, LA

I called them about about the AC and it took them about 5 minutes to fix it. I needed to use a warranty service because the heat didn't work. We went the whole winter without it. Then I called Choice Home Warranty and they came and fixed it quickly so it works now.

2 years ago

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Stacy Pearland, TX

I am very happy with it. The experience has been good. The warranty works perfect. I would say they are trustworthy because they took care of things just like they said they would. It has lasted multiple years. I needed the air conditioning fixed and they took care of it quickly.

2 years ago

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Racheal Saint Charles, MO

I've never had an issue with them, every time I've called they've been very helpful. They have a reasonable rate. We had to use it last week, our garage door stopped working and I called and set up an appointment and the technician came out and the whole thing had to be replaced and they replaced it.

2 years ago

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Mark Kingman, AZ

They took care of everything that I needed when I called. It has been an excellent experience so far, so I am happy.They came out the same day that our air conditioner broke and they were very helpful, so I was very happy with that.

2 years ago

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Marcia Fort Lauderdale, FL

The warranty started right away, you don't have to wait a grace period. They respond to you right away. I used the warranty a couple of times for plumbing and a plumber out right away and they repaired it. My experience with choice has been excellent.

2 years ago

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Irene Henderson, NV

On three occasions I've had them and especially the last time they came I was very happy with them. They responded quickly when I needed a repairman. The last time that I used it was regarding the garbage disposal. I called and then they gave me the name of a company, so I called the company and then they came right away. I'm happy with them.

2 years ago

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Anonymous Columbia, MD

I am very happy I took out a warranty with this company. I've used it on several occasions for my dishwasher, my microwave, a couple sink faucets. They are always very responsive and pretty quick in service and answer questions.

2 years ago

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James and Carolyn Mooney Sherwood, AR

He thoroughly checked the Ice Maker, found it would have to be replaced. I think he had to order it. It was about when he called and asked when he could do it. The next day he came, fixed it and left. We are very pleased with his work. I didn't say his name, neither Carolyn or I , Sorry to say, can remember it. It.

2 years ago

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Natalie l Nichols Omaha, NE

Only 2 claims I've put in and they both was a success. Had a issue with the plumbing company they sent and the issue got squared away. I refuse to do any type of business with treat company again, but CHOICE HOME WARRANTY HAS BEEN GREAT!

2 years ago

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CB Richardson, TX

In 6 claims that range from simple repairs to full component replacement, CHW provided the fix to return the problem to working "as good as new" without challenge. In other home warranty programs, the success rate was less than 60%.

2 years ago

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Linda grimes Little Elm, TX

This was the first time I called them to report a big problem & they immediately contacted a contractor to come to my home. This hard working contractor worked for hours & fixed my problem! I appreciate the quick action& the great service.

2 years ago

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Theresa Houston, TX

Slow response, no follow up, poor communication. The repairman came and said that the water heater needed to be replaced. Did not hear from Choice or the repair company. I called Choice and was told that the water heater would be replaced on the coming Friday between 8:00-12 noon. No one showed up. I called the repair company and was told that I was not on the schedule and that the water heater would not be replaced but repaired. The parts were order and was waiting for them. I called Choice and this information was confirmed but I have not heard back from anyone. This all started in mid April.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 13th, 2022

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Carolyn Valdosta, GA

When I needed choice Warranty to take care of appliances that stopped working they took care of them. They were punctual and thorough with getting these things working again. I have no complaints. The repair companies were professional and courteous and proficient.

2 years ago

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Damarys Respeto Miami, FL

Y purchase coverage for 3 years and I had renovate it because they are live Customer Service that take pick up phone calls. It's simple the claim process. I will continue using there service. Try it you won't regret. At least this is my actual experience.

2 years ago

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selenium Arlington, VA

So far, with only two exceptions which have not repeated themselves, through numerous claims that arose unexpectedly, CHW saw the problems through to a more than satisfactory resolution. In our case at least, CHW acted quickly, professionally and sent skilled technicians who got the job done right the first time, without added cost to us.

2 years ago

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Elizabeth And Fernando Midland, TX

The emails about extending your warranty are a little excessive but other than that everything is good. They are very helpful. If I have questions, they transfer me to the right people. They got someone to fix our fridge within the same week. It was really smooth and effortless.

2 years ago

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Anonymous Aurora, CO

When I needed some work done, Choice got it done in a quick hurry. I don’t like that it is done over the internet. I think it would be better if you could talk to someone. It is done in s timely manner. They came and fixed my garage door opener. He did a good job.

2 years ago

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vela McAllen, TX

Our washing machine wasn’t working correctly and a large load through it off balance so we called them and they made an appointment within twenty four house. They technician came and ordered a part and within a week it was running again. Customer service was very prompt.

2 years ago

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Andrew Andover, NJ

The price is good every month. All the times I have called them, everything has been done properly except one time. They are always knowledgeable. It gets done right away. If they can’t find someone, they’ll let me know and ask me to find my own person. They sent me a check for finding my own service guy for my furnace. A little communication when the change the price would be nice.

2 years ago

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Ray Anthem, AZ

So far it has been a great experience for the three or four items we have used them for. They have maintained the same level of service. They are very responsive. They sent a well known repair service for our dishwasher. The garage door was making noise and they sent someone out to fix the problem and they did a great job. I would renew with them.

2 years ago

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Larry Fort Worth, TX

Should be way choosier about their contactors. I think they need to be really strict about who they pick to represent them. Some of the contractors are unfortunately not responsive. Some are good but some don’t reflect their customer service. Choice was pretty prompt for the AC but the guy they sent diagnosed the problem then disappeared forever. We suffered the heat for almost two weeks. Others have been reasonable and gotten the job done decently.

2 years ago

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Anonymous Longview, TX

Every time I contact them, the process is painless. I have been perfectly satisfied with every aspect. They get someone out as soon as possible to take care of things. They were able to replace the part in the ice maker in three days and it is working perfectly fine.

2 years ago

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Chuck Ashburn, VA

So far they have been trustworthy. They gave me the number of the warranty company when I tried to use it for something still under warranty. They went the extra step to make it as easy as possible. The technician they have sent was competent. They diagnosed and fixed the problem on the spot.

2 years ago

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Huma Jamil Mary Esther, FL

We just completed our first claim for the year. We were found to need to replace our washer. We went ahead and purchased a new one and received a check the covered the majority of the purchase. we are still waiting on the second claim to be completed.

2 years ago

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Elizabeth Garcia Ocean Springs, MS

Every time I had a appliance not working I called them and they took care of it either fixed it or replace it, there was no long time to process the claim and I will recommend this company to anyone, I will give them a #10 on scale 1-10 to be the best

2 years ago

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Jim Rike Burke, VA

We were sold on the idea of joining "Choice Home Warranty" on the fact that they advertised they would come to repair any appliances covered and if repairs needed were deemed so expensive that it would be cheaper to replace it, they would cover the cost of replacement. Our one-and-a-half-year-old Maytag washer stopped working and the message screen posted an error message "E5-F1." I looked this up on the internet and found it to be a massage saying there was a fault in the main system board and the control for the top lid. I had three different servicemen come analyze the problem and all three, including the men who came out for "Choice Home" and they all had the same diagnosis as well as what it would cost to repair the washer. the technicians from 'Choice Home' called their supervisor, telling them the problem and permission was given to replace the washer. I was told I would get a call in 10-15 minutes with instructions. when the call came they told me the details had been e-mailed to me. I read the e-mail and to my dismay, I was told they were paying me $375 to go replace my washer that originally cost us $850. I appealed and was told I would hear from a customer service rep who had been assigned my case. The next day, I heard from a completely different rep who said she had reviewed my appeal and I was going to receive a refund of $485....and I should look for it to be in my bank account in 3-4 weeks. I coach HS and club soccer so between the folks here in the house, we do 1-2 loads of laundry every other day. as we had already been without a washer for ten days, my wife and I looked over the local ads for sales and went to our nearby 'Home Depot' to see what we could find within our price range. the problem here not only was price but also the national interruption in supply chains. After being told several models we liked were out of stock, we settled on one that cost us $832. I was very disappointed in the fact that this was our first claim filed in the two + years we have been members and what they paid was a low-ball offer at best. they are in the business and had to be aware the money they settled on was just over 50% of what the replacement cost was going to be. I should note that to replace the Maytag model we had to begin with was now priced at over $1,000! I was also dismayed the the Maytag company only warranted the drum and motor parts for 10 tears, as the decal on the washing machine lid stated in very small print. Gave the impression the the entire machine had a 10 year warranty

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Michael Crystal Lake, IL

They took a little longer than I would have liked to actually get back the funds for what was broken but aside from that it was great. Just recently my dishwasher broke and they sent somebody out right away, diagnosed it, and it was deemed that I need to replace the dishwasher so they sent me credits to do this stuff.

2 years ago

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Anonymous Amarillo, TX

I haven't had any problems. The washing machine was not working correctly and they sent a guy out for sixty five dollars and they fixed the problem for nothing. It has been hooked up wrong and to start with by whoever hooked it up. The customer support took care of any problems.

2 years ago

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Scott R Lake Saint Louis, MO

I recently had the ice maker on the freezer basically just stop functioning and their technicians came out and they took a look at it and to ordered a part. A week later they came out and replaced and took care of it. It was all done simply and efficiently and promptly. Everything goes smoothly.

2 years ago

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Cherene Fayetteville, AR

I got a good value for my money. So far everything is doing fine. My dishwasher was not draining and I called them and I told them everything and then service person contacting me emailed pretty quickly ,within twenty minutes or a half hour.

2 years ago

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Jenny Jefferson City, MO

When I called in they tried to get the help that I need as fast as they can. They were very courteous and they just great people work with. My water machine went out completely it wouldn't work. And it didn't take much time, just a few days and they had an offer for me to replace it. They're just a good company.

2 years ago

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Lynette Independence, MO

They are a little expensive but that's not a concern of mine. High quality service. I have water in my basement, so I called them and they came out in a matter of like an hour. They were very prompt in the short time. I've only used them once. They were courteous.

2 years ago

Choice Home Warranty Reviews