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Verified Customer

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Linda Sarasota, FL

I am so happy that I am a customer of choice home warranty and I will remain one for the rest of our lives. I needed a new hot water heater and it was provided in a very timely manner. Very professional, courteous, and friendly contractor. It gives me peace of mind knowing that I will never have a large bill for replacing or fixing things.

2 years ago

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Verified Customer

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Shaverna Columbia, SC

It is easy to file a claim and also very satisfied with the results. My toilet was leaking and I was unable to use it so I made the appointment one day and they literally came out the next. I will be renewing again for next year.

2 years ago

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Verified Customer

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Phyllis Charlotte, NC

Sometimes when I call I can't get through.The first time which (three to four years ago) was very very bad. They sent a guy here he wouldn't look at the washing machine he said the probem was the wiring on the house and never looked at the machine and said they wouldn't pay for it. I had a fight with choice to change the guy and it was a whole mess. Now it's much better, the technicians that have come out and assisted have been helping. Sometimes I have to wait a long time, but when I call them they'll come sooner.

2 years ago

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Verified Customer

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Fatimah Conyers, GA

I really haven't seen any value for my money. I've not got anything done from it yet but I have paid a lot of money out of my pocket for them. It's costing me more to have a warranty and to pay for the services and I still haven't seen a repair done.

2 years ago

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Verified Customer

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Kristy Horn Lake, MS

Yes the young man that came out, Danny Cove, was very positive and had good energy. I love the spirit. He is good and a very nice guy. He's the only one I would like to come back out if I had any issues. Very straightforward, he came out really quick and got the job done.

2 years ago

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Verified Customer

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Ernestina McAllen, TX

My refrigerator ice maker was broken and the stove stopped working and they were very prompt, very friendly. The staff that took my case and then the service people that came over were very friendly too. The only thing I had a problem or an issue with with doing the claim online.

2 years ago

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Verified Customer

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Jovonte Clovis, CA

The price is outstanding. They were very fast and very professional. The first time I had to use my warranty was for air conditioning service so they came out very quickly and they completed the job one hundred percent. I appreciate the contractors that they deal with.

2 years ago

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Verified Customer

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Ashley Saint Louis, MO

I did an online appointment and they actually came out the next day so I was very pleased with it. Overall I think it's a good company and I like the quickness of them calling me back without me having to sit there and wait or the quick turn around.

2 years ago

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Verified Customer

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Stacy Hyattsville, MD

They make the appointments like right away. The last time I had to have somebody come out I had an appointment set for me that same day. I've had some pretty positive experiences. I've had to call them out three times and every time they resolve the issue. The first experience wasn't that good but the issue was resolved within like a week, the rest within a couple days.

2 years ago

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Verified Customer

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Jeanette Tillman Saint Albans, NY

The technicians that have been sent to my job have been professional, and addressed the problems promptly. In addition, any problems that could not be fixed a received a check to replace the item. That's exactly what I wanted in a home warranty company.

2 years ago

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Verified Customer

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Joellen Brayshaw Houston, TX

Everything was great except my claim about my AC. The company you sent attempted to scam me. I had to hire another previous company I had used with another warranty company that was trustworthy and reliable. They showed me how the report of your company was fraudulent and they took care of the very minor problem at my cost. Your customer service did nothing when I reported this.

2 years ago

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Verified Customer

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Kim Forked River, NJ

Took 21 days to get someone to come out to my house to check out ac unit. I don't even know if the guy was a licensed hvac guy. So un professional and did not even know what the problem was after 2x coming to my house. He yelled at my husband and told him to do it himself. He made whatever issue I had way worse bc he was not capable in doing this job that choice home sent to my home. He did whatever he wanted to do. And now I am waiting for another "company" so called licensed person to come and see what is wrong with my ac. I have 2 young kids and we have to suffer in heat for about a month and I complain and they keep saying sorry sorry blah blah there is nothing we can do no just have to sit here keep paying every month and wait for a person to come to see if they know what to do. I used choice for my dryer and frezzer and it was wah better service. Maybe they can not deal with these types of issues but they should at least credit me somehow for my troubles and being patient.

2 years ago

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Verified Customer

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M W W Montrose Heights, VA

When I called about service to my exhaust fans, I was immediately told it was not covered. I had to explain that I have a contract stating this fact. He continued with I will send you a copy of your contract. He later checked with a supervisor who approved the claim. He stated some nonsense about the stated claim was not in the area of the contract it should have been. After the claim was approved the service techs came out and did a great job.

2 years ago

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Verified Customer

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David Elburn, IL

Had to wait for 10 days for our refrigerator to be repaired. Once the repair came and worked on the refrigerator everything was good. He did an excellent job and pointed out the cause of the problem and how to avoid it from reoccurring. He also looked at another problem with the refrigerator door, ordered the part and a week or so another technician installed the part.

2 years ago

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Verified Customer

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Clay

Super fast response to my claim and was able to get an electrician scheduled, not easy, within 2 days to repairs. I've been extremely happy since having CHW coverage that has covered 100% of 5 different claims over 7 yrs. Absolutely 100% worth the small monthly premium and copay.

2 years ago Edited June 12, 2024

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Verified Customer

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Lori Johns Roscoe, IL

We have had a Choice Home Warranty since 2016, we have used the service a handful of times and only needed one appliance replaced, our garbage disposal. The smartest thing you can do is get this warranty and have COMPLETE PIECE OF MIND!

2 years ago

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Verified Customer

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Keith Madison, AL

We've been waiting multiple weeks for them to repair air conditioner. We've had the companies reach out to them. They have failed us miserably. Our renewal comes up here in the middle of this month. I'm very doubtful we're going to stay with them. They are not trustworthy at all. I would not recommend them at all. We are going on four weeks now that we've identified this was a problem, it's still not fixed. It is not customer friendly. It is not simple and it's bureaucratic. It's not focused on serving the customer. They are not honest.

2 years ago

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Verified Customer

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Thomas Fort Mill, SC

I don't really speak to any humans, I did everything online. But I got an answer or response rather quick. I really had no issues. I probably would recommend them. Our air conditioner died probably like two weeks ago and we contacted them and then they sent someone out probably the next day and that company fixed it and that was it.

2 years ago

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Verified Customer

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Aubrey Paris, MO

I would not recommend them at all. When I needed to use it which was over a week ago and this is not their fault. But you couldn't get technicians to take the order. Finally someone who I knew personally took the work order. And he come to our house. Otherwise, I guess we'd still be waiting for somebody. And I had sent an email and told them that I thought it was totally unacceptable. All I got was an apology and and that was the end of it. I don't understand Why I'm not getting more money on this claim. It sent me an email saying something about how that's all I qualify for the payout. I get no answers for nothing. I even asked somebody to call me and no one has.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Verified Customer

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Scott Chatham, NJ

Very easy to talk to, and they will stay on the phone until they help get a solution. Most recently my air conditioner wasn't working and Choice was able to get a certified contractor contracted out to detect and locate the issue and make the proper repairs.

2 years ago

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Verified Customer

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David Olive Branch, MS

Mostly everything has gone right with them. I like the pricing. About a year and a half ago or two years my washing machine went out and the people that they sent out did not do it and then it sat there for two weeks before that. It took forever to get the washing machine fixed and I had other problems with air conditioners and garbage disposals and everything and I fixed it pretty quick.

2 years ago

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Verified Customer

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Charles Sun City West, AZ

They initiated the claim and they put it out there and one of the service providers picked up the ticket and then they notified us and and then they initiated our checks and our dishwasher. They came out and fixed it and we are pleased with it so far.

2 years ago

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Verified Customer

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Walter & Barbara Jensen Beach, FL

Addressed our issue very quickly. They sent out a professional and it was resolved within 48 hours. I already recommended them to someone. The air conditioner motor went out and I called choice warranty and they sent out a repair man. He just assessed the air conditioning and knew right away what it was and ordered the part.

2 years ago

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Verified Customer

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Anonymous Villa Rica, GA

Last year I wasn't completely happy, but it was something that wasn't in the contract that I wasn't aware of. But this year I got results quickly and I had a repairman out within a couple of days which is very good for air conditioning. I have been happy with my service.

2 years ago

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Verified Customer

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Judith Omaha, NE

I like the rate. My refrigerator and freezer went out and it was out for almost two months before it was repaired and they never explained to me why. They just kept telling me to get someone else to do it and they would reimburse and never explained it. We later found out they didn't have a refrigerator person to do the job but they never told me that.

2 years ago

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Verified Customer

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Ronnie Louisville, KY

Our air conditioning wasn't working and we wanted to have a technician take a look at it and what the problem was. I would like to complement the technician because he was courteous and excellent. Everything about the whole process was very well done.

2 years ago

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Verified Customer

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Reza Dublin, CA

I got a quick response and got my appliance fixed very quickly. And completely. I think it has more comprehensive coverage, it covers more appliances. Customer service is very efficient and response is very quick. I thought the gentleman who came in was professional, very accurate, very quick, efficient, and got it done quickly and completely.

2 years ago

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Verified Customer

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David Suffolk, VA

My experience with them has been very positive. They have been very responsive and answered questions. I was very satisfied with the service. I called them and made an appointment. They came back maybe in a day or later and everything worked out well.

2 years ago

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Verified Customer

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Jenelle Lawrenceville, GA

There is pretty good response time in customer service and I got all the information I needed. My Auntie called and I believe they were here the next day for the service that I need. They were present on the phone and I got the help I needed. No complaints.

2 years ago

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Verified Customer

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Babu Englishtown, NJ

When I called I got appropriate service pretty fast. Everything is okay except the technician now, he said he messaged me about coming whenever but it was the wrong number. Please double check the number and give appropriate service.

2 years ago

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Verified Customer

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Alberto Brownsville, TX

Address concerns immediately. Answer very quickly. I am very likely to recommend them. They set up my appointment and sent an email confirmation. They came out to do the service and it was approved immediately so it was pretty efficient.

2 years ago

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Verified Customer

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Eric San Antonio, TX

The two claims that we filed were handled professionally and very quickly. They call me more often than the other company. The first time we used it was when our AC went out in April. And then in seven days we had a new unit installed. We are happy we chose Choice.

2 years ago

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Verified Customer

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Michael Cape Coral, FL

I had one issue. A lot of phone calls and a lot of arguing to get it settled. Just recently my air conditioning unit just stopped working. And I called and put in a claim and within about a day and a half somebody was there and took care of my issue. It took a while to get the correct money amount back so that kind of turned me off. But it works fine.

2 years ago

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Verified Customer

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Tom Las Vegas, NV

I just used it to repair the water going to my refrigerator. And the person they sent out was very knowledgeable and in his craft he found the problem almost immediately and took care of it. I think anybody that signs up really needs to read their contract very carefully because there are things that aren't covered that I thought were covered and so that since I signed up for five years it kind of upset me that I wasn't getting the kind of support that I needed.

2 years ago

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Verified Customer

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Sunny Las Vegas, NV

The first time I worked with them it was quick. It has been a wonderful experience. It's a very competitive price. I am happy to recommend them. Only thing I would like from home warranties is to do a pre inspection before offering policy. This way there is no dispute of what was already pre existing or not.

2 years ago

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Verified Customer

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Akhtar Houston, TX

My experience has been very positive. Money is reasonable. We trust them and they respond right away and we are satisfied with that. We used the warranty a couple of times. We used it for our AC and plumbing. The response was prompt, we are satisfied with the service and we want to continue.

2 years ago

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Verified Customer

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Sunil Katy, TX

Very responsive. Any house fix I needed to do was scheduled very promptly and so they respond pretty fast. I signed up about five years ago because they had a good price and good coverage. I used the warranty once to get my microwaves fixed. There was a little bit of miscommunication with the air conditioning. I assumed that everything on the air conditioning was covered. But for the air conditioning coils, they do not cover it.

2 years ago

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Verified Customer

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Judy Amarillo, TX

It is the most economical warranty. I was trying to find a repairman. And I called in. And for some reason I got the wrong company and I went back and forth with them. And finally the guy I was talking to said. "well, it's not us". And when I hung up, I looked at the number and yes, it was them. I'll always dread calling them but the people they bring out to your homes are good people. And I have no problem with the repair. It's just the way you have to go through to get help.

2 years ago

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Verified Customer

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James Rockingham, NC

Their service fees keep going up, I don't understand why. I had to use it on my air conditioning twice already because it froze up and they got on it but I'm thinking that they should have replaced the unit. This is the second time that it happened and they didn't replaced the unit. They have been good so far.

2 years ago

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Verified Customer

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Jonette Virginia Beach, VA

Recently I needed to use my warranty because our air conditioning went out the company that choice home warranty has an F rating on business bureau they proceeded to data fix my air conditioning and hours after I left my house flooded I now have an insurance claim it's almost twelve thousand dollars. They send incompetent contractors out and they destroy your home.

2 years ago

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Verified Customer

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Kimberly Mansfield, TX

I recently used my warranty for the refrigerator and between the time I submitted the claim and the time that it was done was like a blink of an eye. If I had to call or had any questions they've been just real great at answering them.

2 years ago

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Verified Customer

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Patricia Williams Las Vegas, NV

My Air conditioning wasn't working. I filed my claim and the company sent a technician to repair it..in a very short period of time. I'm so glad I chose Choice Home Warranty! They have great customer service and very skilled technicians.

2 years ago

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Verified Customer

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P McClure South Bend, IN

My first experience had a great outcome within 48 hours I had a repair man out and the issue was taken care of. Everything was done through messaging so you didn't have to sit on the phone talking to a machine or waiting to talk to a real person. Everything was executed smoothly and within a reasonable amount of time.

2 years ago

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Verified Customer

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Joyce Green Lanham, MD

I was greatly appreciative of the prompt response to the request for service from Choice. This is my third claim in two years and they are always prompt in responding and continue to demonstrate that they are completely concerned about their customers. I would gladly recommend them to anyone searching for a warranty company.

2 years ago Edited February 20, 2024

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Verified Customer

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Dennis Rainwater Madison, NC

While it's 'early days' to form a clear opinion on how I feel about Choice Home Warranty having only experienced one service call, I would strongly affirm my satisfaction with the TECHNICIAN who was sent to work on our A/C unit! My selections in your 'grid' below are purposely 'neutral', reserving judgment until I have enough information and experience to offer such.

2 years ago

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Verified Customer

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Candy Miller Morristown, NJ

Transparency is an issue as well as case management. It is impossible to escalate a complaint. There is no access to management or corporate HQ. I asked for a Case manager about a month ago for an ongoing furnace and technician issue and still have not heard from one. My furnace still is not functioning properly from an ongoing claim submitted in the beginning of April. It is now the end of May and will be assigned a fourth technician. This is the 2nd year of a 39 month contract. Last year is a whole other part of this continuing furnace saga too lengthy to address here. I would love to be contacted by the CEO of this company. Service reps state they have no contacts for management or corporate. Company reeks with lack of transparency and accountability.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Verified Customer

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Namdev Little Elm, TX

With my experience with them, there were some gray areas and they were not completely transparent. But I was so pleased with the interaction with the home warranty sales person. The last time I used the warranty was for the temperature in the kitchen. The motor was stuck and they repaired it and it was very good.

2 years ago

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Verified Customer

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Deione Destrehan, LA

Every time I called, we got somebody to talk to and when I've called the people that I need to come to my house came on the very next day. The people that come out know what exactly what they're doing. It is definitely worth the money. This company is true to their mission. And the people they sent out are professionals, they behave in a professional manner when they come. They come and get to their job and get it done as quickly as possible, and they produce a positive result.

2 years ago

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Verified Customer

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Balaji Chandrasekaran Charlotte, NC

I like the pricing and the coverage that they offer. I have used the warranty for a couple of things. First experience was not good in the sense that I had an issue. The claim was rejected immediately, and I never got the chance to talk to the complaint manager. The second time I used the warranty, the response was very prompt. The vendor came and he took three or four hours to do the investigation and then he caught the issue and then he replaced it immediately. He ordered the part and placed it immediately on the same day within 4 hours. It was a hassle free process and the vendor I worked with was very good.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 27th, 2022

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Verified Customer

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Gabriel O'fallon, MO

I had a claim for a washer and it needed to be replaced and it was assigned to a claims manager and made an offer for the replacement that I felt it was very low so I asked to talk to somebody and it took about three emails, three voicemails, and then calling up a different customer service rep that I talked to when I first signed up with choice and escalated the situation to force the claims manager to finally contact me so we can discuss the next steps. So that part was not pleasant trying to reach the claims manager that I was assigned to. However once I was in contact with that person they were knowledgeable and explained why the offer was the way it was and answered all my questions at that point. But I was kind of upset for a few weeks there trying to get a hold of them and every day counts when you're out an appliance you can't get a hold of them. When I had a dryer that needed to be repaired that experience was favorable. A repair guy came out and made an assessment, ordered the parts and came back within a few days and replaced it with the new parts.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 27th, 2022

Choice Home Warranty Reviews