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Jack Frisch Okatie, SC

This is the second time in a month that I had to find my own technician. The first time my claim was denied, the second time I had to go through the resolutions process.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate /your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 25th, 2021

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Debby slagle Bullhead City, AZ

I was called by the repair company that said choice wasn’t going to pay for the part. It was the main part in the garage door opener motor. I wasn’t happy

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 25th, 2021

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Rebecca Breault Maytown, PA

Bad customer service. Slow to respond and resolve issue with the tech they assigned first time. Misinformed us about coverage and wasted every ones time including second tech. Lost money at laundry mat that was unnecessary if information provided had been correct.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Feb. 25th, 2021

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Richard Salazar Albuquerque, NM

Very friendly. Polite . Explained allowing me to make my decision to purchase the warranty program. Thank you!

3 years ago

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Tanner McAllen, TX

I would love to provide a positive review but unfortunately my first claim that I submitted through Choice Home Warranty has left a sour taste in my mouth as Choice has initially denied my claim and pushed me into an appeals process.... Not what I was expecting from a company who has a "most trustworthy" reputaton rating with the BBB.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 25th, 2021

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Nicole Kennedy ,

Choice has made some mistakes with my account but they are willing to listen and fix them. I have yet had an issue they did not resolve.

3 years ago

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Catherine Marana, AZ

We are extremely dissatisfied with your service. We don’t have a problem with the technician you sent. But the job has been too much of a hassle because you guys won’t approve the technician’s recommendations and then you keep sending a new one. So the job keeps getting push back.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 25th, 2021

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Lee Dominguez Glen Ellyn, IL

their professionalism. I had 2 claims and they were great. Very responsive and the repairmen were very good.

3 years ago

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Balboa Birdscages ,

u dont let your customers know of increase prices i called 3 times for price on service calls u all dont work on the page as for employees for customers but u all want my $ on time

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 25th, 2021

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Toni Gibson Chicago, IL

Quick to resolve the issue I was having. And sent a reliable professional to fix it in a timely manner.

3 years ago

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Ivra Raulston Little Rock, AR

The associate was able to assist with the problem that I described and he or she was very courteous and helpful.

3 years ago

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A D Bountiful, UT

I bought the most expensive warranty that you offer and you've denied a my claim. I can't use the plumbing in my basement. You tell me the part I need isn't covered. It is all in the fine print. It seems very deceptive. You don't even offer to cover the labor. No offer of any help or compromise. As soon as you hear the price you deny it.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 22nd, 2021

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Maria Humble, TX

CHOICE DID NOT COVER THE BROKEN HANDLE! I AM VERY DISAPPOINTED THAT THIS WAS NOT COVERED!! I VERY SELDOM USE MY WARRANTY AND NOW THAT I NEED IT - THE PART IS NOT COVERED! IT COST ME $519.00! I WILL NOT BE RENEWING MY MEMBERSHIP!!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 22nd, 2021

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gumdoc75 Jupiter, FL

Multiple problems with air conditioning. Warranty won’t fix anything until it’s entirety broken and then only broken part will be “fixed “. Refusing to replace entire system which is what is needed. Totally unsatisfactory with so called “Warranty”. Will NEVER recommend Choice Home Warranty!!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the diagnosis for the recent claim you have submitted. The assigned technician has found that the system has no mechanical failures and has advised there are no repairs needed or recommended at this time.

Feb. 18th, 2021

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Enrique Rivera Yonkers, NY

Typical of a company in the beginning you guys are wonderful until you have our money ! now try to get in contact with you almost impossible operator does not pick up or mailbox full I will be canceling both my contract hasn't even been a week, so far you are fire !

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 18th, 2021

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LUCIUS EWELL ,

I am going to be ending my association with choice since everytime I have a service call I pay and my claim is denied . This is just me wasting my money . I just wait until I have a failure and call a repair man and pay that's what I'm doing any way and the monthly payment I'm giving you is money I'm just giving away for free

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 15th, 2021

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Linda ,

The Customer Service Representatives Miles was very helpful to get me the best price for the Warranty

3 years ago Edited September 14, 2021

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Bob Hashimoto ,

There is nothing I dislike about your company! Very fast response, friendly communication, and timely service.

3 years ago

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Carmen A Forrester Page, AZ

James P. provided excellent customer service and answered my many questions. Thank you for great service!

3 years ago

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Lindsey Masch Midland, TX

Fast service, but doesn’t adequately pay for equipment replacement. Not worth the investment. They gave me $175 for my dishwasher to be replaced. Plus I had to pay the $65 service call. Rip off

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 15th, 2021

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MARK HAFT Dallas, TX

Kept in loop about arrival time and what was the issue. Also got part quickly and will be installed quicker than expected.

3 years ago

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Debbie Acebo ,

Dionne was absolutely wonderful. She was professional and polite and extremely informative. Thank you.

3 years ago

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WILLIAM H PURYEAR ,

We were disappointed that your company refused to help us with our broken water heater. We did not expect to have the bill paid in full, but to flat out refuse to support us at all was very disappointing.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 9th, 2021

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Amanda Barajas Deltona, FL

Customer service has been great! It is quick and easy to make a claim and communication is great during claim process.

3 years ago

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Mrs. Davis ,

Gives you a price for THEIR discounted prices knowing the consumer can't get these savings for replacement items. And customer service reps and managers very hostile when trying the get correct information and how and why certain things work the way they do. Will not renew and will most definitely warn others away!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 9th, 2021

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Fred Stackpole Boise, ID

My first need to use my warranty and so far, I'm not impressed. My hot water heater went out. It took a week for them to get a plumber to my house and now he has to order parts. It's going to be another 2 - 4 days to get the parts in. Hopefully it doesn't drag on longer than that. It isn't acceptable to take that long to fix a critical issue.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 9th, 2021

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Edward White New Bern, NC

have not had to use yet, but they were recommended over other companies and answered my questions to my satisfaction

3 years ago

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Stephanie Sprinkle Alvin, TX

I would give zero stars if it would let me. Horrible customer service. Zero logic in their decisions. Every single person I talked to during the process lied to me about the process and when I’d have a response. The case manager was horrible at communicating.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 3rd, 2021

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Lane Higley ,

They have been really good to work with, Once my repair was excluded but they still gave me $400 after i appealed.

3 years ago

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William Golden Twinsburg, OH

Very difficult to work with. Not cooperative. Extremely reluctant to pay if you have to use your choice of technicians. Have a very small group of repair facilities that will work with them. Choice Home Warranty not a good choice.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 2nd, 2021

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Peg Skocir Random Lake, WI

The technician was great. We are now waiting for the repairs to be approved. Hopefully that will happen soon.

3 years ago

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KATHY Ann RIGGS Denver, CO

Speaking to your representatives on the phone was hassle-free. The vendor that I had come to my home was not wearing a mask, he was difficult to deal with, and then ended up leaving my home without letting anyone know and without doing the repairs.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 2nd, 2021

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Js1991 Saint Charles, IL

Countless calls from blocked numbers to renew policy (they leave voicemail confirming they’re from choice). After policy was finally settled, no copy of updated policy was ever received after contacting choice. Quick to take money, slow to confirm customer satisfaction.

3 years ago

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Ronna Hoffert Farmington, MI

The sales rep Jason was fabulous. He explained all the features of the plan and was able to offer me a ton of savings

3 years ago

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Clint Greer, SC

It takes to long for the Choice reps to act and then when they do they usually call folks that either do not know what they are doing or do not care much for the little that they get paid. The one exception is my last claim for an AC unit. The AC rep that came out was very good and informative.

3 years ago Edited January 10, 2024

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Miss G San Antonio, TX

As per any home warranty company, I like the concept of them finding a qualified contractor to come into my house. I feel safe letting them in and trust they are reliable

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 28th, 2021

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Mary Terrones Humble, TX

Very nice gentleman answered my questions I had with patience and care ....thank u very much ...

3 years ago

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Richard Belanger Spring Hill, KS

I used to be a big fan of the warranty until my last claim. The technician was great but when he called to the company it felt like CHW was looking for a reason not to make the repair. Which leaves me to wonder why do I pay all of my hard earned money to a company that looks for reasons not to back up what they promise. Very disappointed

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 28th, 2021

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sal guerra Houston, TX

SALESMAN DID AN EXCELLENT JOB PRESENTING THE PRODUCT VERY PROFESSIONAL AT ALL LEVELS DESERVES A GOLD STAR

3 years ago

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Charlie Walker Decatur, MS

Service response and the service visit was acceptable I was approved for s replacement part. However I still wait for service to receive the part for installation. Absolutely to long, a month!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 28th, 2021

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David Braasch Show Low, AZ

We have a stove igniter was bad, called choice the service person was out the next day! Ordered the parts waiting on it now! Thank you!! But 4 months n no plumber!!! Why can’t you take care of our plumbing like you did for our stove!! Need plumbing bad

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Friday January 29th, 2021 between the hours of 11:00 AM and 03:00 PM.

Jan. 28th, 2021

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Mark Crossland Sarasota, FL

Ralph was very knowledgeable about your services. I will be switching from another company to yours because of Ralp

3 years ago

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J.S Troutdale, OR

CHW Does not want to pay for most work, then they don't have anyone thats wants to contract with them, and if you make a claim it takes days or weeks and no one calls or shows up untel you pay out of pocket and CHW says we will reemburst but the they don't they say WE DON'T COVER THAT PART.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jan. 18th, 2021

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John Byars Charlotte, NC

Try looking at all of the letters I have sent to CHW and received NO reply from. Try reading my last review sent the Best company. Try telling me why my claim filed in July, still has not been resolved. today is September 19 and I am still with out a refrigerator. HOW WOULD YOU FEEL OR DO YOU HAVE ANY FEELINGS.

3 years ago Edited September 20, 2023

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RATTANAK OUNG Bristow, VA

Choice has been responded well and fast to my claims. technicians are professional and provide good customer service.

3 years ago

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Marc Ball , AZ

So far using this company has been nothing but heartache. They will find every method possible to not allow your claim to be accepted. I have had them for a year and a half and not one my claims was accepted and each time I have to pay for the repairing out of pocket. Stay away.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage .

Jan. 14th, 2021

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Cleaveland Smith Columbia, MD

My first experience was horrible but my second experience by way of my heating claim was handled with great expediency. I am still waiting on my first claim to be processed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 12th, 2021

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Carrie Harris Houston, TX

Quick response and courteous service. Tech was very knowledgeable of the issue with my refrigerator.

3 years ago

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Patricia Nelson Midvale, UT

The repairmen were personable and knowledgeable. So far everything is working properly. Thank you.

3 years ago Edited September 14, 2021

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Chrissy Columbus, OH

Been waiting 4 months for my stove ti be repaired. I get the same answer everytime I call. (The tech should be contacing me) not a single employee for choice Warranty would wait 4 months for a stove. Especially after paying twice for the fee for 2 different techs to come out and our monthly fee for this company.

3 years ago

Choice Home Warranty Reviews