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Just us Chicago, IL

Twice had people come out both time they said walls or floors had to be tore out called in other professional it was nothing like what your people said I will not renew because it could have cost me so much also when I asked for supervisor to call me no one did I had to pay out of my pocket 260. To have drains cleaned

3 years ago

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Reginald Thomas Galveston, TX

Auto phone service needs updating. I'm having to keep repeating myself over and over. I finally received a claim number but, haven't heard anything from Choice

3 years ago Edited June 27, 2023

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 26th, 2021

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David Carson Surprise, AZ

Choice Home warranty is a military-friendly company and put the extra effort in accomodating our needs!

3 years ago

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Kevin Hughes Brandon, FL

Avoid them Like they carry the plague. lie about coverages and always blame the vendor for the denials. I was with the vendor when He called in MY diagnosis and when I got the Denial call it was not at all what My vendor said.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 26th, 2021

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rosalind bradley Dallas, GA

I had a leak in my kitchen I call Choice and they wasted no time sending a plumber out! Well worth the money

3 years ago

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Michael Davis Cleveland, TN

First time service call. Choice was prompt about getting a technician out and the service technician was great.

3 years ago

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Riley Wichita, KS

We are in our 4th day without hot water in our home. Choice home warranty is questioning the diagnosis from the plumbing company. Therefore they cannot get the parts needed to fix our water heater. Currently it could be another week before we have hot water. You would think their customers well being would be a little more of a priority.

3 years ago

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Blue Lege Houston, TX

Signing up was very easy and professional very happy and I look forward to my new service for my family home.

3 years ago Edited September 14, 2021

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Wilbert Guilford Scottsdale, AZ

They make claims easy to file. They are easy to communicate with and are very responsive. They are a great value!

3 years ago

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Jerry McNeill Graham, NC

first vendor you assigned to repair, stood me up 3 times. Once I complained, you sent someone else the next day and repaired DW. Thanks

3 years ago

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Wyley Murray Schaumburg, IL

I promptly received a person to talk to and orocess caim. now waiting for 24 hr responce from Repairman.

3 years ago

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Saurav Gangopadhyay Phoenix, AZ

Unfair and unethical business practices. They lure customers by a seemingly low rate, then dupe them by NOT covering even basic maintenance issues and finally penalize them heavily when they want to cancel their policy. Beware!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Apr. 13th, 2021

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Belle Bundy Sparks, NV

I hadn't even finished filling out my info on the website when my phone Ramy and it was a representative from Choice Home Warranty.

3 years ago

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G S Fort Worth, TX

The company is easy to work with. Entering a claim is as easy as going to their website and filling out a claim form.

3 years ago

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Alida Idyk Phoenix, AZ

We had a clogged toilet in one bathroom and a horrible smell in the other! Both were resolved in one visit.

3 years ago

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Racheal kohler Phoenix, AZ

We called stating our garage door was broken and they sent someone out the next day. He got it to work and were happy.

3 years ago

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Harry Norris Lakeland, FL

excellent response to my need. Company provided was excellent. Prompt, knowledgeable and very professional.

3 years ago

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Nancy Warren Morris, IL

Service was quick in finding issue n making repair. Just wish hadn't taken so long to get a man out to look at the appliance.

3 years ago

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Lynne Young ,

The last 2 times I had to have workers come to the house (for a garbage disposal and a stove whose wires were burning the insulation on the back of the range), the techs sent in a report that they found "rust" - and therefore the appliances were not covered. This is a shady company I will not use anymore.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2021

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Edgar ,

quality work done by technician, courteous and give my thanks to RC plumbing who did the work professionally

3 years ago

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Paola Lopez Tampa, FL

I just paid the policy, and two aggressive salesmen were very rude and disrespectful. Both of them finished the call while I was talking because I didn't want to more for a service that I don't know if it is good or not yet. My first impression is feeble about this company. I think of canceling the policy.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 31st, 2021

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Janice Stratton Vincentown, NJ

How could you expect someone to live for more than 30 days without a freezer or refrigerator??? Your policy is unconscionable. I’m stuck with Choice because I paid for YEARS for a policy with a company with ZERO CUSTOMER SERVICE. I’ll be adding this everywhere I can online.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2021

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Jo marie freud Englishtown, NJ

I was very pleased with the help I received and signed a 6 year contract. I recommended your company to my sister today

3 years ago

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Daniel Shtern Atlanta, GA

The best on what you do..your repair gentleman are quick and very knowledgeable on what they do..great job!

3 years ago

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Robin Haines Bellevue, KY

It is wrong to make someone wait 30 days to receive compensation to replace a stove. I am diabetic. An e card can be purchased instantly. Where can you buy a new stove for ,338.00, let me know.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2021

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Elaine Austin, TX

Fast service, came the very next business day. Have to wait for the part to come in, but that should be only 4 or so days.

3 years ago

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Juan S Denton, TX

This is so far the worst insurance company ever. They say to you by phone something is covered and then when the technicians arrive...is not, so you lose $65. Then they schedule a visit and none shows up......terrible, disgusting company

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 25th, 2021

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Audrey Dalton Canton, OH

Very pleased. Got payment in a reasonable time. Everyone was professional and pleasant to deal with.

3 years ago

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Patricia Muller ,

Very helpful & professional My order was expected promptly I am very pleased with the service I received

3 years ago

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cherie wilkerson Midland, TX

I went thru 3 techs b4 one showed up to my house. The water heater leak was blamed on the cold snap when I turned it off for leaking 1 month b4 the freeze. This company does not pay out on anything period! I will not be renewing for any of my houses

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Mar. 23rd, 2021

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Thad Az Chandler, AZ

This is our first claim CHW with great customer service .. no hassles and quick response to our claim ..

3 years ago

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Sheila Holland Tuscaloosa, AL

I was able to speak to a person without the long wait. I’m still waiting to hear from the contractor for an appt.

3 years ago

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Bethany Pominek ,

Jason was a great salesperson. He was very informative and worked to find the best solution for us.

3 years ago

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Michael Townsend Spring, TX

MY EXPERIENCE IS THAT CHOICE WILL LOOK FOR EVEY EXCUSE TO DENY A CLAIM, I CONSTANTLY HAVE TO GET A SUPERVIOR TO GET ANYTHING APPROVED, THERE FOLLOW UP IS HORRIBLE. ONCE AGAIN YESTERDAY THEY DENIED A CLAIM FOR THE HEATER ON MY HOT TUB. I WILL NEVER SUGGEST RENEWING THE POLICY BUT BE CAREFUL AND READ THE SMALL PRINT.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Mar. 17th, 2021

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David Legarretta Midland, TX

They came and fix my electrical problem. Told what was the problem and Mads sure everything else worked.

3 years ago Edited January 10, 2024

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Alejandro Cayey,

The pool company provided by Choice took 6 days to provide an appointment ! For me this is too long, should have more companies on their technician list

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 16th, 2021

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Linda ,

Have not used the service yet just enrolled by man took my order was very pleasant,answered all my questions high five to surge!!!

3 years ago

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Lorri Smith Deer Park, TX

Next year I going back to the company I had before. I had to appeal your decision to fix my ice maker. I called the lone star and asked them what Sis the tech say. There is no crack in my ice maker it is not working properly due to normal wear and tear.and

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 16th, 2021

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Larry R Thrash San Jose, CA

These people are a complete rip off. They interpret their contract with you in a way that it impossible to understand, but is ALWAYS in their favor. They refused to cover two things in my houe that was plainly (my interpretation) stated that it was coverd. D not do business with them.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 16th, 2021

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Carl or Bonnie Busbee Conroe, TX

Sometimes I worry about their choice of repair companies. I just had a bad experience with them but they did correct it and last company that came out were excellent

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 16th, 2021

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James orlando ,

Problem quickly resolved and was very pleased with service technician Jeremy very professional and polite

3 years ago

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Anthony Sanders ,

My experience with CHW has been a nightmare. I am still trying to resolve issues that previous contractors from CHW with no luck and the problems keep persisting. I have paid in full for 5 years and I am very disappointed and discouraged with the service I am receiving...TOTALLY UNACCEPTABLE!!!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 8th, 2021

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Joseph Morgan Hollywood, FL

I actually talk to a person instead of a recording and I receive service in a relatively short time.

3 years ago

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11- 11 Port Orange, FL

Do NOT trust this company....... First time something breaks down, they will make up excuse not to cover. BUYERS BEWARE.... I wish I would have read review, before signing up. I guess I will have to file law suit, along with all the others..

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 8th, 2021

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Albert Zikra Orlando, FL

It was a great insurance company before, but not any more, always they try to find a reason to avoid covering to any repair, they covers the minimum, and always they have tricks in their policy to deny any expansive repair.

3 years ago Edited May 4, 2023

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Linda Wise Ocala, FL

Choice has really been there for me I never had any problems with them I would highly recommend them

3 years ago

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Gloria Jean McClendon ,

Not pleased with my first claim with problems with our water line that supply water to the home. This is attached to our home and I feel as if it should have been taken care of. I don't know if I will renew my coverage or not.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you.

Mar. 4th, 2021

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TI'm J Vohar Virginia Beach, VA

Calls are answered with reasonable amount of time. Scheduling appointments is also reasonable short time.

3 years ago

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Nicole Osagie Chelmsford, MA

There needs to be a change as more claims to systems being denied because of normal wear and tear. You need to sale a provision for normal things like rust and corrosion. Really thinking about changing companies.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Mar. 4th, 2021

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Alyssa M ,

My first claim and it's denied. My 24 year old HVAC unit breaks and is determined it's a valve that broke when in fact it's actually old age that led to it. I do not have much faith in keeping with CHW after my first claim. I'm unsure if I will keep it long enough to make a second claim.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 1st, 2021

Choice Home Warranty Reviews