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Susan Schmidt Elgin, TX

Probably the worst warranty company ever. I got lowballed on a replacement dryer. American Home Shield never did that. Guess I have to go back to them. They have sent one decent technician to repair my dryer. The other one was a disaster who has sent threatening messages which I informed Choice Home Warranty but they don’t seem to care.

1 year ago Edited January 10, 2024

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Bernie Parent Simpsonville, SC

Choice's first two service companies did not show up as scheduled. The third service company has been professional. It had taken over a month of conversations with Choice to get service.

1 year ago Edited February 21, 2023

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George Madison, AL

The gentleman I spoke to was very helpful explaining all the various payment methods and my coverage requiments.

1 year ago

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John Celestino Tonawanda, NY

I was not able to contact the contactor by phone or email (Sears). They told me the dates they could come and never gave me a choice. I travel a lot and I needed a range of dates and every time I canceled because I was travelling, they set another date that I was on the road. Finally I paid a local contractor to fix my oven.

1 year ago

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Aiko Chico, CA

Not able to talk to live agent to submit claim. Still haven’t found a technician still. Not sure what kind of technician I’m looking for if I choose reimbursement option then scared I won’t be reimbursed after spending all this money to have a warranty

1 year ago

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Vianey bm Norfolk, VA

Terrible! The manager assigned to my case was rude and when I told her that my fridge cost was 2800 and the 900 dlls she offered was not enough and she told me that the maximum she could offer was 1199 and I did not have another choice. When I asked Victoria to let me speak to her manager she told me with such a bad attitude I’m the manager.

1 year ago

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Jesse Aguirre Houston, TX

This company is ver professional from appt settings to tech repairs. They repaired my dryer to it’s peak performance

1 year ago Edited February 17, 2023

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Jeanine Wayne, PA

It took too long to get someone to do our service or food when dad when we called for a refrigerator repair . And now my fees have gone up without any notice I'm not very happy

1 year ago

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Jeanine Brown Las Vegas, NV

Knowledgeable and Professional and kept me apprised of everything that needed to be done and was done.

1 year ago

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JPL Savannah Savannah, GA

Great service providers. Quick and efficient. No problem with replacement parts and units. Worth the money and ease of mind.

1 year ago

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Narvel Mesa, AZ

We select the find your own repair contractor to be reimbursed, just wish that process was a faster reimbursement than 30 days. We like CHW

1 year ago

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Melvin Mouton Las Vegas, NV

Water is still leaking so I’m not happy with that. I understand it might not be all of your fault but you are a part of it. I don’t understand why I have to live this way for so long. It’s been over three weeks now that I’ve had this problem, so when will it be resolved?

1 year ago

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Lucie Peachtree City, GA

It took a very long time to receive a EMAIL for the voucher to purchase a new dryer and it was only good for a purchase at Lowes. I could have gotten one at a nonprofit store much cheaper.. Had to pay $330 more plus delivery and installation.

1 year ago

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Judy Kummala Rogers, MN

Claims never paid to me after I paid them! Went without being able to use my toilet, water ext. for 10 days and with the first claim I talked to many people that promised me they would review my case and they never got back to me. Did nothing but lied to me!

1 year ago

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Beverly Floyd Manassas, VA

I appreciated the fact that my hot water heater was fixed and I only had to pay for the service call.

1 year ago

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Linda S Johns Island, SC

They do not cover or replace as stated in their contract. Rarely can get a repair person to our home and those that do come are not very knowledgeable. Had a couple good ones. Spent 395.00 for three visits for a dryer and it was a plugged vent. Horrible, horrible company!

1 year ago Edited May 16, 2023

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Rick Miller Daphne, AL

The first response was quick and the work done was excellent. The second response tough a little longer, satisfactory.

1 year ago

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Denise Alvarado Las Vegas, NV

I will not be renewing my contract with Choice, the Technician was great, you declined to fix the washing machine. The bearings on the washer was the cause of the loud noise and the reason it went to high spin no matter the size of the load.

1 year ago

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Ed Denver, CO

i have been waiting 4 weeks for my dishwasher to be fixed.i have received zero calls and i need this fixed asap.the person that came out to fix the dishwasher said he had to order parts.4 weeks without a call,email or text.please i need this fixed asap.

1 year ago

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Delores Farmington, AR

Had appointment yesterday scheduled 3:00pm to 8:00pm with plumber. I finally went to bed at 10:15 pm. Multiple phone calls went unanswered. Never showed up. Never returned any phone call. Even left a message on the Facebook site. Very disrespectful.

1 year ago

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Patricia A Brown Rowlett, TX

Just recently had someone come how to fix my heat. It cost me $85 and now choice does not want to pay for it their part I am 68 years old my heating unit is in the Attic I'm not able to get up there to get anything done to it and I don't know that much about it that's why I have a home warranty

1 year ago

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Shravan Devulapalli Novi, MI

Good service. Had two issues with my two furnaces and they worked with local companies to fix them asap.

1 year ago

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Jacqueline Jacobs

I like the fact that I will receive a phone call from choice Home W 2-3 hours prior to technitin call

1 year ago

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Ashley Blair Nashville, TN

The individual was very knowledgeable and able to explain to me what the issue was and how he was going to fix it.

1 year ago

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Dana Fairbanks Phoenix, AZ

Anthony was exceptional in every way; great customer service, quick response time, excellent at his craft...

1 year ago

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Ron Leeder El Segundo, CA

I purchased a home warranty from this company. And when I called them on a claim for my ice maker. They denied my claim without a reason. I paid in full. And they did not honor my request for a refund. If I could get my money back, I could purchase a new refrigerator with a working ice maker.

1 year ago

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Thomas St. Petersburg, FL

it is difficult to reach a live human. they assign you a company and the company that you are assigned to for the work is robots only until the time is too close to reschedule or anything, or speak to a live human. The technicians who do the work are outstanding and of high quality.

1 year ago

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Jason Omar Albuquerque, NM

The tech guy was quite exceptional. He had as his partner his son. I like that a lot. Both were very professional

1 year ago

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Andrew B Las Vegas, NV

My claim was handled very promptly. I am very impressed with the professionlism and dedication of Choice Home Warranty.

1 year ago Edited January 26, 2024

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Steven Phoenix, AZ

They will fix the small stuff. When they tell you that they will either fix or replace a broken unit don't believe them. My oven is broken and they want to send me a $338 Loew's gift card, instead of fixing the unit. As soon as I receive my check I will cancel this policy.

1 year ago

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Isaac Ortiz Orlando, FL

I had two request this year and the first took 10 days to repair it The second it has been over two weeks and the company came over charge me $60 and left and it had been over 8 days and they haven’t done any work to this date

1 year ago

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Shamlynn Francik Hollister, MO

Almost impossible to get a tech to take a claim. Then once I finally find my own tech I have to educate the claim handler at Choice about the mechanics of my system to get a review. They didn't pay my emergency HVAC claim because I got a tech on my own. If I could get my money back I would. I will never recommend it to anyone.

1 year ago

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Lori Belleville, MI

I has 2 plumbing issues and both were done fast and efficiently. Thanks choice for recommending them.

1 year ago

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Karmegavannan Anbalagan

They are quick to address tickets. Sometimes getting technician appointment is late by week, but that's understandable.

1 year ago Edited January 10, 2024

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Brenda k Frederick Kenosha, WI

The sales team lies about what the company promises. Rusty or leaky pipes were supposed to be covered. They were not. I’m still contemplating a lawsuit for taking money from me for a coverage that evidently never existed. As a disabled person I was hoping the company would be helpful. They were not!

1 year ago Edited February 15, 2023

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Todd Clark Cantonment, FL

It’s been a good experience for me. I have called five times for different issues and they have been responsive and approved my claims.

1 year ago

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Charles Gilbert, AZ

Response time is fantastic The one company they sent on my furnace repair was excellent Very knowledgeable

1 year ago

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Steve Nardozzi Fort Lauderdale, FL

So far so good. Made my first request for service -- electrical. Same day service. Repair made. Very satisfied.

1 year ago

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STEPHEN CURTIS

The tech called me to set up the appointment then called me when he was on his way He was very polite and proffesional

1 year ago

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Janet Carney

Very prompt and courteous! Sears did a great job! We did not have to wait that long for it to be fixed!

1 year ago

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Clinton Ford Fayetteville, NC

Yes, I am trying to cancel my contract I signed up for on 18 Jan. Funny, I get the run around and talked to 6 personnel and got put on hold, for ever. I sent a few emails, but have no idea if My contract has been cancelled. Guess Ill have to go to the bank and make sure you all dont pull another payment. So customer service gets a Minus 5.

1 year ago

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Martha Plummer Atlanta, GA

I like the fact that they get back to you in a timely fashion and send one right away to service you.

1 year ago Edited January 10, 2024

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Chris Crooke Columbus, OH

The service to request a technician was slow. Choice decided to “replace” the range. The case worker was rude and not helpful. Do Not use this company. They offered us $330 in Lowes gift cards for a new oven ($2100.00 new). After we called them, they upped it to $595.00. - still Lowes gift card. No a replacement by our standards.

1 year ago

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BEVERLY

Have not received back info on current claim but on the only other concern was taken care of in a timely matter.

1 year ago Edited July 8, 2024

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Frankie Wiggins Decatur, TX

The fast response of having a technician accepted the claim. Choice warranty uses quality contractors.

1 year ago

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Dan Oliver Oklahoma City, OK

After getting an update to my claim that I approved no other correspondence from the agent that was handling my claim. The best information I got was that a Lowe’s e-card would be sent within 30 days

1 year ago

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Annabyrd Jones Atlanta, GA

Technical was prompt, and professional. Wore foot covering to protect customers carpeting. Stayed focus on job.

1 year ago

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Bill Gohlke Fresno, CA

Likes: quick responses. Dislikes: to many repairs and waiting fot tech to decide replacement vs. Choice warranty deciding review cost to each party

1 year ago

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James Philadelphia, PA

This company was not able to provide service in my area. When you choose to find someone yourself it is next to impossible to get reimbursed. They knowingly take your money and do not honor their agreement. I am highly disappointed in their service and would never recommend them to anyone.

1 year ago

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Wanda Lakeland, FL

I love CHW. They are affordable, quick to meet my needs and reliable. They always send expert technicians.

1 year ago

Choice Home Warranty Reviews