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James Green Mesa, AZ

Troy was very engaging and helpful. He presented the facts succinctly and explained the coverages well.

1 year ago

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Verified Customer

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Ruth Salinas, CA

I am still waiting for reimbursement for the heater installed in February. I paid for it & would like to pay back my credit card. I have emailed you & sent you copies of the bill.I would love to give you 5 stars but can't until In am repaid. Ruth Karnow

1 year ago

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Verified Customer

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T Samuels Upper Marlboro, MD

We appreciate that the contractors sent to address our plumbing and appliance issues were competent, professional and on time.

1 year ago

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Verified Customer

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Jacqueline Cheatham Chicago, IL

I needed my dryer repaired. I tried to edit my my account to to add my mobile number. That didn’t work. I called about this dryer several times. I’m tired of your representatives reading from a book and not listening to me. I called sears myself and ended up paying $189 to get my dryer fixed. Your company is the worst!

1 year ago

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Verified Customer

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Roberta Bracamonte

The response from Choice has always been timely and the repair companies have always been very professional.

1 year ago

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Cinda Staley San Francisco, CA

The repair was arranged in a timely manner. They communicated with me frequently about the status of the repair

1 year ago

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Verified Customer

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Nicole New Brunswick, NJ

Complete waste of money and effort to have them do absolutely nothing to help you when a technician either decides to do half a job and then abandon it, or when they just decide to come for the $80 (or however much you pay them to show up) and then don't do the job even after CHW approves of it.

1 year ago

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Verified Customer

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John Zhang Escondido, CA

Quick response and good service. Thank you for your high quality service. The plan is good value too.

1 year ago

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Verified Customer

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Ralph Chandler, AZ

repairs done quickly. however, I am not up for renewal until september, but continue to get one or two emails a day with the ''''''best deal''''' of the day. stop them

1 year ago

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Verified Customer

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Maxcell Miller Goodlettsville, TN

So far everything has been great!!! Had 2 claims within a month, they handled both claims quickly and professionally

1 year ago

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Verified Customer

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Joanette Suffolk, VA

I have been without my washing machine since February 24, 2023. I've had the technician out twice as well as an Electrician . I was told that a refurbished part was being ordered on March 24. I have not received the part and I'm inconvenienced without a washing machine.

1 year ago

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Jimmy H Victoria, TX

Opened a claim on a Monday. They didn’t find a tech until Thursday. Tech showed up on Saturday. I paid for a 24 hour dispatch. That obviously didn’t happen. Not sure what I am paying for.

1 year ago

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MamaLisa Tucson, AZ

The technician was very knowledgeable and friendly and went above and beyond when repairing my refrigerator.

1 year ago

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Marybeth Hines Horseshoe Bay, TX

The rep did a good job- however- he kept trying to upsell us over and over and we kept saying NO. My husband almost cancelled the entire contract over it.

1 year ago

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Gurbaksh sandhu Turlock, CA

I donot say anything right now I just call for start my service I didnot have any service yet but the person talk to me sound very good.

1 year ago

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Verified Customer

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Neal Littleton, CO

Service has consistently been performed in a timely manner by well qualified individuals at a very fair price

1 year ago

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LONNIE FLETCHER Texarkana, TX

YOU SUCK AT CUSTOMER SERVICE. MISS INFORM CUSTOMER OF WHAT YOU PAY AND HOW MUCH. VERY BAD COUSTOMER SERVICE. I WILL NEVER RECOMEND CHOICE TO ANYONE. MATTER OF FACT I WILL TELL EVERYONE TO NOT DO BUSINESS WITH CHOICE HOME WARRENT.

1 year ago

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Lorene Bergmann Ballwin, MO

Everyone I spoke to was very helpful and courteous. Made my decision to choose your company very pleasant.

1 year ago

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abul elahi Memphis, TN

Mr. Brayan C has professionally explained me about the choice home warranty coverage, and I made my decision. to go for it.

1 year ago

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Jamin Wharton San Antonio, TX

I disliked the way they slither through their responsibility to cover items. They make big promises on the sales side and deliver lies if a claim is filed. Shady business. Truly sad.

1 year ago

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Lisa Romero Queen Creek, AZ

I rate it a 5. He was knowledgeable and very polite to work with. Great plans to choose from and great prices.

1 year ago

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Tan Nguyen Manchester, CT

Chw did not approve the replacement of the baseboard heater element in my house after the service man diagnosed and asked chw to approve the replacement but you company was denied so I have to pay for the replacement because in South Windsor,Ct the weather is still cold we need to heat the home and we have no choices

1 year ago

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Verified Customer

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Marija Waukegan, IL

I have been well supported across a variety of home needs. The site is easy to use and to understand.

1 year ago

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willie barnes Baltimore, MD

I like the customer service and an option to speak with a person instead of the other methods that given to me

1 year ago

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Verified Customer

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john otero Chicago, IL

Customer service was terrific, they accepted my claim quickly and contact a technician to repair my problem.

1 year ago

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Ben Walker Cincinnati, OH

You , as a company do not listen very well , Nor do you communicate effectively . You misinterpreted my words and and made no attempt to hear me . I am waiting for a answer from you on my claim . this was claim # 191677974

1 year ago

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Verified Customer

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Kate Breen Atlanta, GA

I was told by having the multi year warranty if I moved I could transfer it to my new address, when I tried to do this they were very rude telling me no they can't do it for some made up reason on there part. That was one of the primary reasons I purchased from Choice. Extremely, extremely disappointed!!!

1 year ago

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melissa Carow De Pere, WI

Worst home warranty company out there. Do not provide replacement of appliances only a Lowe’s gift card that takes 30 days to arrive and is less than half the cost of actual replacement they also won’t cover installation.

1 year ago Edited March 27, 2023

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Lane Stoneham Louisville, KY

Was pleased and impressed with the Customer Service Rep polite and confident handling of my questions re the plan.

1 year ago

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Verified Customer

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Gerald Phoenix, AZ

It's fairly easy to file a claim, although I'd prefer actually talking to a person instead of doing the phone thing - I'm old school!

1 year ago

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Rocky Long Tallassee, AL

Immediate feedback and service technician assigned. Airtastic was phenomenal and resolve issue within a day.

1 year ago

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Verified Customer

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GEORGE Austin, TX

The water softener was an after construction add on so the plumbing was routed outside to the main water line. Small print “not covered “! Fortunately I added this detail before a plumber responded saving me the $40 fee.

1 year ago

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Verified Customer

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Susan Henderson, NV

They did a great diagnosis and repair. The problem is my floor is damaged from the breakage of the dishwasher.

1 year ago

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Verified Customer

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Rose Rothbauer Youngstown, OH

Very easy to open a claim & very fast response by repair contractors. Was able to repair issues in a timely manner.

1 year ago

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Verified Customer

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Katherine Ayden, NC

Not terribly impressive company. They leave seem to put barriers in place so the customer doesn’t get what they should. You have to REALLY PUSH to get the coverage you’ve paid for & are entitled to!!

1 year ago

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Verified Customer

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Margaret Alexandria, VA

They don’t come at the time period scheduled.(8 am -noon. You wait home all day and then the repairman comes at 6:45 pm. And then they ordered the wrong part -twice. And then the repairman said we w ere not home. We were, all day.

1 year ago

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Gregory Washington, DC

the tech that handled my claim was very competent performing the job and very easy to communicate with.

1 year ago

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Verified Customer

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Douglas Bullhead City, AZ

I have been trying for many, many months to get a PRINTED copy of my contract and as of today I still have not received it. Even though every person I talked to told me it would be in the mail. Someone even called me at 6:00 a.m. last week to say it was in the mail. STILL NOTHING. What kind of service is that?????

1 year ago

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Susan Clemann Amarillo, TX

Harold listened to my description of the issue and waited long enough to actually hear the system do what I described.

1 year ago Edited January 10, 2024

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Pam Alexander

I submitted a claim to get my ice maker fixed and as with the last 2 times I have submitted claims, it was denied. I am disappointed that I spent over 2000.00 for this warranty and mostly all that happened is I pay the service call and that’s the end of it. Not sure why I even hot this warranty.

1 year ago

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Shawn Hopson Monroeville, PA

Response was significantly better than last time. Why don't you call to let customers know that you have assigned a contractor for you issue?

1 year ago

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Manish Dixit Washington, DC

very pleased with the service. got prompt service, no hassle. parts were covered and service was schedule promptly.

1 year ago Edited March 20, 2023

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Kenneth Trant Jr Indianapolis, IN

They called prior to showing up, they were clean and courteous and they gave clear and understandable feedback.

1 year ago

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Verified Customer

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Richard L Mt. Dora, FL

Had one of your contractors come out on 28 February to fix an issue with my Fridge. They took my $65 and said they needed a part. I am still waiting (now 16 March) for them to return and fix the issue. You really have to get better contractors! Sad performance all the way around.

1 year ago

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Verified Customer

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Brian Beaufort, SC

Well all I can say is the first repairman never finished the job, finally had a second man come and he was able to get it running again, but then said the first guy broke the seal so no it leaks.

1 year ago

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Verified Customer

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Linda San Antonio, TX

1 year ago

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Verified Customer

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Tom Los Angeles, CA

They have covered all my repair claims, although it may take a few days. The last claim was taken care of in a mater of hours.

1 year ago

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Joyce Brown Charlotte, NC

I am so thankful for the prompt service CHW has. The contractor was nice, knowledgeable, and helpful.

1 year ago

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Verified Customer

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Lili Knight Forney, TX

They don't take care of their customers. They have shoddy, unreliable, rude, misogynistic, Non-English speaking, obnoxious, and even worse descriptive words service providers. They don't tell you how many are coming to your home for a service call, ie. I was told 1 provider, but 3 showed up. If there was a way to leave a negative score, I would!

1 year ago

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Verified Customer

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VALERIE

CHW representatives do as good as probably representatives of other home warranty companies. Helpful, but not too interested.

1 year ago

Choice Home Warranty Reviews