check_circle

Verified Customer

star star_border star_border star_border star_border

Mary Jo Wright Freeport, IL

I have been getting the run around for a month now. Choice will gladly take your money then refuse any claim submitted. Your case manger will never answer the phone and you will have to explain the issue over and over, Choice will escalate the issue and…shocker…refuse the claim without a valid reason why.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Joseph

It took 4 days before Choice was able to respond for furnace which was not working in February. They do not have service people in my area. Then parts were needed which took another 6 days before they were available.

1 year ago

star star star star star_border

THOMAS J CARLINA Saint Augustine, FL

Prompt service on a claim; The service contractor is scheduled to be here in one day. Awaiting tomorrow. Quality of work t/b/d upon completion.

1 year ago

star star_border star_border star_border star_border

Catrina Ortiz

I spoke with a female representative who supposedly was my personal agent. She wouldn't go any higher than $343 to replace my washer & the least expensive at Lowes was $498. I've had this company for 4 yrs. but there won't be a 5th!

1 year ago

star star star star_border star_border

Ronald Brandon, MS

Don’t like the idea of the monthly price going up and the deductible without a notice so we could have been prepared. We are shopping around now for another v

1 year ago

star star_border star_border star_border star_border

B Thomas Memphis, TN

It's worth the Money I pay for premium & deductible. But for stress & headaches you go through to get them to follow through is like pulling teeth. Poor customer service, lies, lies, & more lies. I've Never dealt with a Business that tell so many lies & give you the run around. My God!!!

1 year ago

star star star star star_border

Sheila Gomez Englewood, OH

Let me make this perfectly clear, the rating above is for the Technician that was assigned to our claim from Hubbs Heating & Air.

1 year ago

star star star star star

Cathy San Antonio, TX

They responded quickly to my request. Always made sure that I was pleased. Courteous and efficient.

1 year ago

star star star star star

Michael Self Calhoun, GA

He was very knowledgeable and ordered the parts and scheduled the repair to fit my schedule. Nice guy

1 year ago

star star star star star

Larry Morales Kyle, TX

The lady I contacted on the phone was very pleasant and knowledgeable, she answered all my questions.

1 year ago

star star_border star_border star_border star_border

Addie Pine Knot, KY

The salesman Greg tricked me into a five year policy and charged my card 2975 dollars. Called him right back because he said it was 29.75 a month and 595 a year only. He refused to get back on the phone . My card was charged twice

1 year ago

star star star star star

Stephanie Galloway Arnold, MO

Awesome and friendly customer service. I don’t have to wait a long time for a claim to be processed.

1 year ago

star star star star star

Great Service

The service people came out the very next day. Were on time and enjoyed conversations with them. Love this service!

1 year ago

star star star star star

John Pancari Petrolia, PA

Choice quickly matched me with repair technicians and my issues were resolved in a very timely manner.

1 year ago

star star star_border star_border star_border

Liza

Dislike , ive been waiting for a technician since january and send me somebody on february about 6 weeks for a plumber. No priorities . 6 weeks. Now i call and the phone is always occupied. No priorities.

1 year ago

star star_border star_border star_border star_border

Decarlo Dove South Bend, IN

They absolutely do the bare minimum to fix or replace anything. They definitely is not trying to fix anything or replace anything for free. So you better make sure nothing happened that could have been avoided. They only gonna fix or replace if it’s been worn out due to wear and tear!

1 year ago

star star star star star_border

Steven Drotar Sandusky, OH

Milan, from New Jersey, was quick to call and help me with any questions I my have had about Choice Home Warranty. She did a great job.

1 year ago

star star_border star_border star_border star_border

Edward Washington, DC

I tried to explain to the appeal claim review that our washer was top end and that the money offered would not even allow me to replace it with even a midrange washer I was offered $547 and on sale the model we chose was priced at $698 and they would not budge . Not what we expected.

1 year ago

star star star star star

Shannon Shuler Blythewood, SC

We've had no issues at all. They are responsive and contractors have been quick and very professional.

1 year ago

star star_border star_border star_border star_border

Demetrio Carrasco Plainview, TX

Currently dislike. Claims taking to long to be resolved. At this time. I'm currently paying for someone to come tell me that my appliances are broken. When I already know that. That's the reason I need you in the first place.

1 year ago

star star_border star_border star_border star_border

Raymond Stewart Miami, FL

I'm looking for a new company because every time my plumbing goes nobody ever gets back to me and it takes a week I had a leak issue plumbing issue I had to call somebody from the outside to fix it why do I have insurance for so I'm looking for a new company

1 year ago

star star star star star

Jannyce Barnes Minneapolis, MN

Excellent customer service and value for great coverage and fast reimbursements. I highly recommend.

1 year ago

star star_border star_border star_border star_border

Larry Goins Pahrump, NV

Does not provide timely, local vendors! I have had to find my own vendor almost every time, then reimbursement takes 30 days. One vendor that was dispatched showed up in a sports car. Based on appearance, they did not give me much confidence! Hard to contact and seems more concerned about trying to find a way to deny coverage.

1 year ago

star star star star star

Joseph High Point, NC

The customer service was exceptional. The customer service representative was exceptionally knowledgeable.

1 year ago

star star_border star_border star_border star_border

gab ose Garland, TX

The rep. I spoke with was very arrogant, cocky, and unwilling to listen to customer. He wants it his own way and not willing to listen to customers. In my opinion he doesn’t merit working there. He practically hangs up on me!

1 year ago

star star_border star_border star_border star_border

Mark Anthony

Service is bad. They can chose to replace your unit, example, wall mounted microwave, or they can chose to pay you the current market value of your appliance-like a used car! Wow! And your left on your own trying to remove and replace the unit.

1 year ago

star star star star star

Kim Thomas Charlotte, NC

They sent a very polite technician Name Mario, who explained everything to me. And submitted the work order to be done.

1 year ago

star star_border star_border star_border star_border

Anthony Brown St. Petersburg, FL

i was happy with the service guy but enraged with choice. i did not receive phone calls to set up service time so i had to reschedule twice because of conflicts. Once serviced I was denied. The denial was a shock to all and made me look at Choice as a company that didn't keep their word.

1 year ago

star star star star star

Lin M Denver, CO

Friendly customer service quality repairmen and timely information about any issues pertaining to repairs.

1 year ago

star star star star star

Christian Charlotte, NC

So far in the years that I realize that service, they have always been quick, and Johnny on the spot with everything.

1 year ago

star star star star star

shannon fields Sacramento, CA

The agent as well as the costumer service person who called were very kind and able to answer all of my questions.

1 year ago

star star_border star_border star_border star_border

Papi Libre Edison, NJ

Buyer beware! The worst company I’ve dealt with. They’re totally inflexible and read off a script to make the customer experience as frustrating as possible and provide the bare minimum for your claim. Once they decide on a claim they refuse to reconsider it under any circumstances, Avoid them.

1 year ago

star star star star star_border

Judy Smith Carson City, NV

Easy to schedule and generally prompt appointment time received. (That’s always a challenge if it’s AC in the summer or furnace in a cold snap)

1 year ago

star star star star star

Suzanne schnell Cape Girardeau, MO

He did an awesome job. You are likely to have him on your staff. Unfortunately. I don’t remember his name.

1 year ago

star star_border star_border star_border star_border

Pat Goodview, VA

I’m very frustrated with the lack of service. They scheduled a technician to come 2 times and they were a no show and they said they would find a new technician which they did not. Asked for a manager to call but they didn’t. I am trying to get a company that I found to get all the paperwork they need to get my heat pump fixed

1 year ago

star star_border star_border star_border star_border

Kathy Lubbock, TX

NOT happy,at all,with replacement toilet. I had a handicap toilet with elongated seat & they replaced with handicap round seat. NOT HAPPY AT ALL WITH NEW TOILET with one exception that I do like how it flushes & flushes with force. I was very pleased though with the plumbing company they sent out

1 year ago

star star star star star_border

Debbie Cobb

I'm not sure yet.will need to wait until I use the service. Representive was very helpful, answered my questions thoroughly, gave me peace of mind.

1 year ago

star star star star star

Jill Redmond Warren, OH

Great company Made request for service one day and plumber came next day. Worth it just so someone shows up

1 year ago

star star star star_border star_border

Bert Olathe, KS

Was very disappointed with call regarding furnace no heat. Have serviced regularly every year and was still told that the furnace flame sensor was not covered.

1 year ago

star star_border star_border star_border star_border

VS Lake Zurich, IL

Company only pays for "builder" grade equipment which is lot lower quality than our existing equipment. Some services are supposed to be covered that they did not and when I appealed and followed up several times, still haven't heard back. Stay away from this warranty company!

1 year ago

star star star star_border star_border

Larry Pittsburgh, PA

Do not have a choice on what maker model. The replacement of an appliance will be. Would like to upgrade, but they do not give you that option. Even if I'm willing to pay.

1 year ago

star star_border star_border star_border star_border

deidre tripoli Kailua-Kona, HI

Very disappointing service. Service technicians on this island refuse to work with this company. Very difficult to navigate the website and difficult to speak with an actual person to resolve these problems. I'm sorry I ever signed up for this warranty.

1 year ago

star star star_border star_border star_border

Carrie Richmond, TX

Poor customer service, long wait times to get a contractor to your home. Will not renew with this sub-par warranty service. Used to be so good in years past, but so deficient now.

1 year ago Edited January 10, 2024

star star_border star_border star_border star_border

Christy Mansfield, TX

Choice Home Warranty send out subpar people who do not know what they are doing, nor have the right tools on their trucks. My husband had to loan the plumber the right tools to take apart our faucet, which he then lied about the issue and voided out our warranty.

1 year ago

star star_border star_border star_border star_border

Muzette Alcocer Bentonville, AR

Customer service is difficult to deal with, the resolution team is hard to get in touch with. I've been made promises and they haven't been kept, I filed a claim in July of 2022 regarding my ovengama it is now February 23 and it still has not been fixed or replaced.

1 year ago

star star_border star_border star_border star_border

Ranson Winchester, TN

It took over a month for them to satisfy my claim. Then they decided on two occasions to pay for the upgrade in the fan. I expected replacement of the same item and that was not the case. They only allowed me $70 and I even downgraded to $175 fan. Not satisfied at all. The company is hard to work with and has no contractors.

1 year ago

star star_border star_border star_border star_border

Matthew Henderson, NV

Replaced pool motor with a rebuilt one that was defective. Refused to install a new one. Many phone calls later with pool service they sent with no positive results. Ended up having to pay my regular pool service $2600 for a new correct motor.

1 year ago

star star star star star

Todd Alan Fowler Kingsport, TN

Very efficient. HV/AC working well again. Pleasent conversation with the company on the phone every time.

1 year ago

star star_border star_border star_border star_border

Jana McLain Boerne, TX

The process to get assistance with my washing machine was chaotic at best. After weeks of no information, I was told that there is a flat rate offered when a replacement is necessary. There was not room for discussion. Very dissappointed in the overall customer service and process.

1 year ago

star star star star_border star_border

Sharon Houston, TX

I like the technicians that did my repairs. The exclusion have rendered most of my household not covered. I made a mistake I. choosing Choice Warranty.

1 year ago

Choice Home Warranty Reviews