star star star star star

Larry Denham Springs, LA

They were very professional and did a great job and solved the problem. Very happy with the service .

1 year ago

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Verified Customer

star star star star star

Arlene Sadberry St Louis, MO

Prompt response and timely appointment. Eric H from Open and Flowing was friendly, professional and knowledgeable.

1 year ago

star star star star star

Terry Mason

Daniel B was informative and patient. He answered ALL my questions without hesitation, and with grace....

1 year ago

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Verified Customer

star star star star star

Carolyn Memphis, TN

Service was not done because my washing machine would not do want what I said that it was doing for technican.

1 year ago

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Verified Customer

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Gloria Richmond, VA

This is the second or third time I have submitted a review for Choice Warranty. Service was nice, timely and professional.

1 year ago

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Verified Customer

star star star star star

Janet Vietri Okatie, SC

Each time I have put in a claim, they have been responded to within a day and a repair service has been out.

1 year ago

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Verified Customer

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Mike Burzminski Cancún, ROO

Choice does not use the best local contractors and the delay to get them to come to fix the repair is several days. For something like a refrigerator, this is unsatisfactory.

1 year ago

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Bethel Fort Worth, TX

Still waiting. Received email that said job was reassigned because original contractor encountered unforeseen circumstances but no one has answered yet.

1 year ago

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Verified Customer

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Sue Chandler, AZ

They refused to fix our the microwave/convection combo oven because it was to expensive and only gave us $660 for an oven combo that cost $4000 and refused to ever repair it again because they “bought it out”. Terrible company!

1 year ago

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Verified Customer

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Nick Mooresburg, TN

Everything, representative today tried to say my claim was outside of purchasing my home warranty. I’ve had to find my own technician bc yall can’t do it. Really can’t wait to slam your company wot reviews an possibly legal action for fraudulent practice

1 year ago

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Verified Customer

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Olivia Kirby Washington, DC

Poor communication with this agency. They are not clear with how they function and the process in which they dispatch to smaller companies. My claim ended up not being approved and that was weeks ago and still no word as to why.

1 year ago

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Verified Customer

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Lisa Van Buren, AR

My experience with Choice was wonderful. The service contractor, River Valley Plumbing was also wonderful.

1 year ago

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Verified Customer

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Mary Rockford, IL

It’s helpful to get appliances repaired for not a bad price. Strange thing is after we signed up we get lots of emails asking us to sign up.

1 year ago

star star star star star

Jackie D Van Nuys, CA

The Agent I spoke to was courteous, friendly, and very explicit. This was an easy and comfortable experience.

1 year ago

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Wendi Phillips Phoenix, AZ

They approve claims and find a repair person fairly quickly to come to the house, even though I am in a remote area.

1 year ago

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Peggy Nevitt Lugoff, SC

I would like to thank Choice Home Warranty for making it so easy to sign up for their home insurance home warranty. Bruce D was also very helpful.

1 year ago

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L40 Spring Branch, TX

The communication has been good with customer service and the service tech (William). The process of submitting claim is easy as well.

1 year ago

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Bjbd Hayward, CA

Very up-and-down service! Washing machine repair two weeks ago was completely unsatisfactory. This week, air conditioning service with Cold Stone AC was incredible!

1 year ago

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Rene Vides Los Angeles, CA

Great company to have in case you need appliances to be repair. Feel great to have great company looking up !!

1 year ago

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Avery Redd Richardson, TX

They never cover anything when you used them they find way no cover your parts are any leaking items . I could get the replace the air conditioning inside so I replace it . I had sewer pipe leak and they said they could fix it they are a total rip off .

1 year ago

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Christina Valencia, CA

After the technician left our washer is louder because it is stronger in the spin cycle than ever!! Amazing!!!

1 year ago

star star star star star

Legality Notice

Choice Home Warranty, great customer service, very patient and professional. Here is to 100 more years together

1 year ago

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Verified Customer

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Ed Booker

Claim approval was denied for claim filed as a result of shoddy repair performed by CHW dispatched technician. Substantial water damage to our home was caused by the failure of technician to properly clean up debris after completion of air handler blower motor replacement.

1 year ago Edited May 15, 2023

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Verified Customer

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Edward Covington, LA

It takes a little bit of effort but is worth it. Some of the contractors don’t come back and hear to start again sometimes. But overall it works.

1 year ago

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Verified Customer

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Jeff Birmingham, AL

Slow to respond and approve work My AIr Conditioner went out in May Took 2 months to get approved to replace It’s very hot in June & July in Birmingham,AL

1 year ago

star star star star star

Julie Goodman San Antonio, TX

The scheduling the technician was prompt and he did a quick evaluation and fixed the problem. Thank you!

1 year ago

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Verified Customer

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Max Springfield, VA

My central air was broken done but Choice warranty didnot take care of it according to the contract.I have 4 houses under choice warranty I had to call private company to come and fix it , it did cost me $1400 Choice isnot there for you when you need them Thank you Max Taheri

1 year ago

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Edith Suarez Sarasota, FL

Prompt and courteous service. Service was assigned timely with follow up email and technician information.

1 year ago

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Rodney Willoughby Chicago, IL

This company is HORRIABLE. Do not use them. They list major items that they will cover. Then when you have a unit goes down. They tell you that item is not covered and you (the Home Owner)will be responsible for X amount and Choice will cover the Labor A joke. Will never give them a good score on anything

1 year ago

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Deidre League City, TX

Contract price was good. Seems like what I need isn’t covered. When I call I get different responses depending on the agent

1 year ago

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Verified Customer

star star star star star

Shajahan San Ramon, CA

the job performance was excellent they were clean and explained what the issue was I am very happy thank you

1 year ago

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Verified Customer

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Arthur Charlotte, NC

Choice sends a technician in a very short time. All the technicians have been very good at their craft.

1 year ago

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Verified Customer

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Shirley Farmersville, TX

The couple of time they have actually paid for service would have been cheaper for me to pay to have them repaired than pay the $85 each visit plus the cost of the warranty program.

1 year ago

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Verified Customer

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p bailey Austin, TX

prompt service, knowledgeable technicians. Was disappointed that water softener wasn't allowed to be covered. isn't it part of the plumbing system?

1 year ago

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Verified Customer

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Max

My AC and heating system was broken done According to the contract Choice home warranty was supposed to fixed the problem but they denied it .I have 4 contracts under their policies, I am going to cancel my contact with them

1 year ago Edited May 15, 2023

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Verified Customer

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Ave Reagor Apollo Beach, FL

I don't like that the repair service schedules an appointment for me first before ccalling to ask me for a convenient time to come out to my home for servicing.

1 year ago Edited January 10, 2024

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Verified Customer

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Louise Everett, MA

They seem to be a very good company, but some of their technicians are somewhat slower than I expected. Maybe I expect too much.

1 year ago

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Verified Customer

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John P Fayetteville, GA

AC WENT OUT DUE TO A BRAKE IN GAS LINE. AC WAS WORKING FIR FOUR MONTHS POST PURCHASE OF HOUSE. Choice would not repair because it is not a part of the AC system. Absurd way to not cover an extremely important component of the home.

1 year ago

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Verified Customer

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steve magr Tampa, FL

The response time was fast.The repair made the same day . I have been with other home warranty companies so I know .

1 year ago

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Verified Customer

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Don Sierra Vista, AZ

Poor service, unable to understand service representatives based outside CONUS. That is a real detracting from the quality of service. And not making full reimbursements for the actual cost of repairs or replacements puts a sour note on the quality of service and company.

1 year ago

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Verified Customer

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Micheal Gibbs El Centro, CA

They lied about having enough contractors in this area to service our needs. Even though I was supposed to pay only $85 a claim I ended up pay the whole fee for service from their contractors. It took 5 days for the electrician to show up.

1 year ago

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Verified Customer

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David Conway, SC

After 4 trips from the technicians, my refrigerator is still not working. If they can't fix it, I need to purchase a new one as I'm losing food ,. What is the criteria for replacement?

1 year ago

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Verified Customer

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Tiffany S Alexandria, VA

If choice home warranty didn't still owe me $94 from a duplicate warranty that was cancelled in back in December 2022, and that I've already called 4 times about, I might have been able to rate this higher; but, I will definitely not be renewing.

1 year ago

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Judy B Folsom

The tech was on time, explained the problem and installed the part. Happy with the service. Thank you

1 year ago

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Verified Customer

star star star star star

Geri Lockridge Fayetteville, NC

My hot water heater had to be replaced. The job was done in a timely manner. Thank you for being there for me

1 year ago

star star star star star

Ali Arnerich Sloughhouse, CA

The follow through and assigning a service tech was excellent! The communication and updates are superb as well!

1 year ago

star star star star star

robert norris Fort Lauderdale, FL

They always ready to help and send the technician as soon as Posible. Never had a bad experience with them.

1 year ago

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Verified Customer

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Mattie Houston, TX

I have been disappointed and dissatisfied about CHW for over two years. They will not replace my washing machine. They keep sending service technicians to come out and I pay $75-$85.00 every time and it is still not working right.

1 year ago

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Verified Customer

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Kevin Bridgewater, MA

Waiting since 3/16/23 for my washer to be fixed. Still don’t know when it will be fixed. Today is 4/13/23 Costing me a small fortune to wash my clothes.

1 year ago

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Mark Folloder

0 The company they sent showed up on time was pleasant and has addressed the problem and got my AC running.

1 year ago

Choice Home Warranty Reviews