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Felicia Pensacola, FL

I like that I have one fee. It does take awhile sometimes to get a technician and you can’t pick your appointment time.

1 year ago

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Raymond G Fonseca Nampa, ID

What I don't like is a asked for the policy documents , and was told it would be sent electronically, I'm still waiting , today is July the 2nd. where are my documents. I paid for 42 months on my visa card. Do I need to ask for a refund?

1 year ago

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Leanne Kurdziel Indianapolis, IN

Customer service is horrible. It’s been 9 weeks without an oven, still waiting on my check to buy a new oven. Takes forever, their process makes it impossible to get anything repaired or replaced in a timely fashion. Same thing is happening with our fridge, going on almost 4 weeks without a fridge, still waiting.

1 year ago

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Victorino Henderson, NV

For a claim, they almost never answer your call. There is always an automated machine. They answer only if you cross your fingers and wait 2 hours, then somebody else overseas answers your call.

1 year ago

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Rob Cappello Garden City, NY

Choice Home Warranty had some issues getting a tech to me but the tech from Sears who showed up was excellent

1 year ago

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Pretty Brown Girl FL Largo, FL

Good customer service. Effective time management, quick turn around response, thorough communication.

1 year ago

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Erik Palmer Rossville, GA

The plumber was on time, friendly and knowledgeable. Located the issue and fixed the issue on his first visit.

1 year ago

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Amelia Dye Elkton, MD

I liked the quick response to my service needs . The technician was also on time, friendly and informative.

1 year ago

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Ali Pourghassemi Waldorf, MD

Do NOT recommend. Slow dispatch time for multiple services. Inexperienced vendors/technicians who arrive late or not at all. Slow repayment for approved claims. Overall poor experience. I had to send a message to the CEO in LinkedIN to get a response.

1 year ago

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mike Georgetown, TX

512 Appliance Man was a 5 star Sears Home Services/A & E Factory Service was unsatisfactory(canceled 3 times)

1 year ago

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Britney Burke Owings, MD

According to messages from Choice Home Warranty we would have a technician assigned to our claim within 24 hours. It has been 33 hours and we have not heard anything. This is the second time this has happened. With temperatures in the high 80’s and high humidity it’s just sad they don’t seem to care if our AC gets fixed.

1 year ago

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April Mueller

I called to make a claim about my A/C not working on 5/31/23, I spoke with a nice young man who gave me a claim number,so far that is all I recieved. They are still searching for a repair man?? I made another claim that was refused because the item didn't work prior to the policy. So is this company real ?

1 year ago

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Lynne S Mellberg Roseville, CA

I haven't used yet, but the man that called seemed very good and explaining the coverage, so just got it.

1 year ago

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Margo Vela Magnolia, TX

Shawn was very informative and helpful with me making the decision to select Choice Home Warranty to protect my home.

1 year ago

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Jeff L Martinsville, VA

I am convinced that all home warranty companies are not worth it. Choice is the 4th one we have had through the years, and none of them ever live up to the expectation. They all try and deny any and all claims that come in and require escalation to actually get anything approved.

1 year ago Edited January 10, 2024

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Maggie Rialto, CA

Si many hidden rules. When they sell you they warranty they say everything is covered but then when you file a claim. The find every regulation to not cover you .

1 year ago

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Joanne Fried Ponte Vedra Beach, FL

Service was scheduled quickly and dryer was up and running same day. No parts needed to be ordered and no waiting.

1 year ago

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Debra Williams Lafayette, LA

I liked how easy the process was in getting some support. The technician who came was friendly and informative.

1 year ago

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Darlene Hopper Woodstock, VA

Robert is very good at his job, he’s knowledgeable and does a great job explaining things along the way.

1 year ago

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D Williams Spring Branch, TX

They send out technician on noon covered repairs wasting technician time and money and costing me the service fee. They cause technicians to go miles out of their way without regard to efficient planning. They refuse to cover something beginning to fail causing a second trip and service fee.

1 year ago

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sue whitman Lexington, NC

Top notch service. The Sears service agent was very knowledgeable and efficient. Communications were excellent.

1 year ago

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Susan C

Excellent customer service with start up. Greg was very knowledgeable and assisted with all the questions I had.

1 year ago

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husky400rider Omaha, NE

Choice warranty should list the items they don’t cover, for instance I had a wall hydrant that had a broken stem screw that holds the rubber gasket inplace and seals the water off when you close the valve, for some reason they call this neglect and didn’t cover, the plumber didn’t understand it either,

1 year ago

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Chris Townsend FL

I was hit with a $350 installation fee for a replacement item plus my $75 visit fee!!! Free replacement my TUSH! Service repair was good but replacement is not covered!!

1 year ago

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Satisfied Customer

The technician was very knowledgeable of his job, and people oriented. He was very helpful and friendly.

1 year ago

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Arnold Smith Plano, TX

They were very quick to respond to my claim, that is why I refer Choice Home Warranty to my Real Estate clients.

1 year ago

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JulieSis Papillion, NE

TERRIBLE customer service with complete LACK of empathy or any help or sense of urgency. Difficult to work with a HOME warranty company when there is a no understanding or sense of urgency when something like 8 days without a hot water heater due to administrative errors.

1 year ago

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Chris Trandai Schererville, IN

CHW slows on responding on claim services> Not accurate appointment setting . Many time cancelled or changed appointments. Changed servicing technician . Quickly to close the case while not completely fix the issue

1 year ago

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Edie Jolley Wylie, TX

It was easy to submit a claim and the company, Cortinas & Sons heating and air, that came to do the work was fantastic!

1 year ago

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Jim Plainfield, IN

The technician who came knew what to look for and did the job well. Choice Home Warranty was VERY disappointing. They had no care to get my HVAC working. It took about two months for them to get a technician to come to look at it.

1 year ago

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Frank E Bracamonte San Jose, CA

Electrical technician was very professional and completed the inspection and necessary work in a timely manner.

1 year ago

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John Dye Havana, AR

Very nice and knowledgeable young man. He was friendly and did the repair quickly. And,this was on a Sunday

1 year ago

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Hyun Jung

He was on time, fixed the problem on that day, and patiently explained to me what happened even after few days.

1 year ago

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Michael Connors Reno, NV

It was a three-week wait for service after we submitted our claim. Once the claim was fulfilled, the service was excellent.

1 year ago

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rick deardorff Round Lake, IL

Ac went out. CHW sent a technician to repair. Unremarkable. Two days later approved for a replacement unit.

1 year ago

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Denise Lofton Cordova, TN

Tech was friendly and helpful, and determined the real cause of my door issue. Fixing it will require another service request and Fee

1 year ago

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nancy hamilton Shreveport, LA

this was the worst first experience i have had with home warranties. 3it took over a month for someone to come out to my house to service my claim because companies would take it & then cancel it. the technician that finally came was amazing tho & so nice.

1 year ago

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Tesa Laird Lodi, CA

The technician that came to my house was very nice very knowledgeable and I felt very comfortable having him in my home

1 year ago

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Mulle Noorlun Copperas Cove, TX

It took 4 days to get a service man to look at my washer and dryer. They say the washer needs replacing but it has been three weeks without the Lowe's card.

1 year ago Edited July 5, 2023

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THOMAS Alameda, CA

I LIKED THE EASE OF BUYING THE CHOICE WARRANTY AND THE VERY GOOD TECHNICIANS THAT SERVICED OUR APPLIANCES.

1 year ago

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Vivian Hernandez V

He communicated via pictures of leak to a supervisor and informed us what was possibly going on with leak.

1 year ago

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Brandon Haas Middletown, OH

Efficient and thorough. Advised on what brands to stay away from & why machines don’t last as long nowadays.

1 year ago

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T Drummond Charlotte, NC

I bought a warranty I have made only Two claims and each time denied the people they hire comes to get the 75.00 dollars if you do 10 customers a day that's 750.00 dollars in their pocket easy money. no i will not be resigning up with them again

1 year ago

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Patrick Lawler

I'm always impressed with the CHW customer service. It's a great value for the cost, and they're always responsive.

1 year ago Edited January 10, 2024

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Alicia Kesler Jacksonville, FL

A service date was provided very quickly and Technician communicated well with me on timing and was quick with his job

1 year ago

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Betty Flores Lincoln, CA

I liked that a service call was made right away. However, there has been no contact since the service person was here on 5/22/23

1 year ago

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Ryan Mitchell Jacksonville, NC

The customer service was great. Malcom was helpful with the process and I didn’t feel like I was being sold too much.

1 year ago

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Theresa Pierre

Mr. David T was Excellent I really enjoy his service & I would love to have him come back to service me anytime.

1 year ago

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Tc45276 Tampa, FL

Choice Home Warranty has been a complete waste of the $1,700 we paid for the policy. Regardless of the issue they have found a remote and random reason to deny coverage of all claims. We will never purchase coverage from the company again and will dissuade our friends from doing business with the company as well.

1 year ago

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Stephen Beard Orlando, FL

My tenant was present. He didn't have any complaints and tech replaced parts and fixed the issue with the fridge.

1 year ago

Choice Home Warranty Reviews