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Morella Camejo Fallbrook, CA

The ice maker for my Samsung refrigerator stopped working, The technician sent by Choice came to my house and diagnosed the problem as wear and tear, so a new ice maker unit was needed. Choice denied the repair. I had to go through Samsung to get the issue resolved.

1 year ago

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Frank Percaciante Painesville, OH

Disliked customer representative she didn't know the coverages.. Liked person who answered questions about coverage. He knew hie stuff.

1 year ago

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Darrell Gilmore El Dorado Hills, CA

Outstanding response to our needs. Tech was on time. And addressed and fix the issue in a couple of hours.

1 year ago

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Toria

When I contacted them concerning my water heater, they said they were going to work on it. And they never called me back, ever. They've been sending me messages saying they trying and can't find nobody. And then they said if I want to find somebody, I did, and they never call me back about nothing. To this day, no one has called me. It has been since the 22nd of August and today is 9/7. So they said to hire someone and it would take 10 minutes to process it. Well, I hired someone, we submitted all the information and they told me they couldn't reach the person, which I know wasn't true because I was here with the person. Then when I'm trying to get my reimbursement, he's telling me, well, we're not really that type of a company, this is like a regular business. And I said, what do you mean? I said no one has reached me. You should have warned me that it was approved or denied. Y'all never said nothing. I think you should be very careful when you're trying to find someone when it comes to home warranties because a lot of times they're not what they pretend to be. And never, ever pick your own person when they give you the opportunity. Do not trust them. Never pick the one because I'm telling you they're going to treat you like they treat me and they're going to deny your claims. Again, I'm still waiting patiently. So don't trust them when it comes to them saying you could get your own technician because that's how they keep money and won't pay you your money. But thank you.

1 year ago Edited January 10, 2024

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desiree dipippo

I ABSOLUTELY LOVE REUBEN!!! Very kind, easy to talk to, and very efficient!!! I will highly recommend him to others!!!

1 year ago

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Rhona Houser Charlotte, NC

Choice Warrranty is a scam. They denied a claim that was clearly included in the warranty with some lame excuse. I would never recommend this company to anyone. They always deny repairing the applicance and their replacement cost they provide is never enough to even cover 1/3 of the price of the new appliance.

1 year ago

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RAJ SEHGAL Romeoville, IL

Prompt and fast service. Technician arrived on time and not only fixed the problem but explained every thing.

1 year ago

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Larry Fort Myers, FL

Choice Home Warranty is thorough, competent, caring..........everything you would want in a home warranty provider. i

1 year ago

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Charisse Brown Buffalo, NY

Have several claims I’ve submitted which have never been acted on. Most times they can’t find someone to provide service or we wait months. Contractors have told us they won’t work with Choice as they don’t pay their vendors. Will not renew.

1 year ago

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Borovitz Cathedral City, CA

When I called, they responded immediately and referred us to an excellent contractor, Coldchella Heating and AC.

1 year ago

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Joy DLS Helotes, TX

Timeline in responding to our calls. Sent repair guy & received item quickly to repair our microwave.

1 year ago

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Tom Kolb Fort Worth, TX

The claims process is convoluted and no sense of ergency! In 100+ temps we ahd no air for 12 days! The part we needed was in stock at the vendor so not clear why it took 12 days. Maybe the company should be renamed No Choice Home Warranty.

1 year ago

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Dawn Laveen, AZ

I enjoy this home warranty company because they have most always covered any repairs needed for my home.

1 year ago

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Douglas

Although we had to wait a bit before we were allowed to get our own contractor, once he was approved, the work was done quickly.

1 year ago

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Mike Ponte Vedra, FL

It took over a week to get a technician out to look at my a/c unit with temperatures over 100 degrees. Then when technician came and gave his recommendations (replace the coil due to large hole…..they told him to put stop leak and just add Freon to the system which would just leak out in a few days.

1 year ago

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Jacob Goldenthal Bloomingdale, NJ

I paid $500 something dollars for the warranty. I get bombarded every day a few times a day trying to sell me stuff. Unfortunately, I had to use the service as my dryer died. I paid the $100 service fee and the guy said he can't fix my dryer. Choice then offered me $300 something dollars which will only buy me a half a dryer. SCAM!!!

1 year ago

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Walt Jennier Kinston, NC

Had a warranty for 2 years plus and so far I’m satisfied. Sometimes it takes awhile to resolve the issue so you have to have some patience.

1 year ago

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Idk Cary, IL

They not filled any of my claims. I put one in to get my toilet fixed after almost 2 weeks. I ended up paying for a plumber to come out and fix it. I put a claim in for my AC unit 7 days ago have not heard anything from them.

1 year ago

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Skanda New York, NY

With my electrical issue it took them more than a week to find an electrician. The electrician who showed up was very good.

1 year ago

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Diana Chillicothe, OH

I had called to get my ac fixed it costed me $65 for a service call then i had to pay $400.00 to have a leak fixed and refrigerant put in. Choice Home warranty said it wasn’t covered. I was not happy with the out come. I never really got a closer of the situation.

1 year ago

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Youvong Khlok

Good service, treat customer fairly, good responding to the customer service requested as soon as possible

1 year ago

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Nikolay Oparin Northridge, CA

Good experience so far with them. We've had one issue with our water/plumbing and it was handled immediately.

1 year ago

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James Los Angeles, CA

Pricing model OK. Claim processing OK though current claim is lagging 3+ weeks because technician company isn't responding.

1 year ago

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Angela Rushing

I was able to have someone pick up my claim and out to my home within a week when my AC unit quit working.

1 year ago

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Octavio Paredes Fairfax, VA

My first interaction with the company was not very good, however in my last 2 claims they have solved me as expected

1 year ago

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Parthav Jailwala Avon, MA

It took Choice over a month to get my claim resolved. First contractor vanished after taking the call fee…second contractor too did not show up after the first visit…finally the 3rd contractor came and did the job. I had to contact customer service too many times to get their attention to my claim. Frustrating experience!

1 year ago

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Pat Laster Grapevine, TX

Efficiency. Found the root of the problem which was small - rather than starting with possible big problems.

1 year ago

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Carolyn Simmons Orlando, FL

Had a bennett and sons come out they said i needed a blower motor and wheel drive, after U turned my request down, I call another company to come out, they checked my system and they found that the motor was fine it was out of freon which the repair person from bennett and sons said it was full , think they were not being honest with me

1 year ago

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Joseph Fitch

Alex arrived on time, checked my AC, found problem and resolved it quickly. He was courteous and helpful.

1 year ago

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Fols GA

I have had them three years, they have completed or paid for 8-10 issues The trick is to read the terms and have the correct expectation

1 year ago

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Joshua Clovis, CA

I’ve put in two separate claims and not only were both denied, but the venders that were assigned to the claim were horrible. I’m paying monthly on three different policies only to get denied every time with a claim. And I’m still having to pay for my repairs out of pocket. CHW, you guys are terrible.

1 year ago

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Jim Fitch Winter Park, FL

My 2011 Kitchen-Aid side-by-side built-in fridge died. No replacement printed circuit control boards available. Throw away a frig that is $11,000 to replace. No solution to issue. Oh, they offered me $250 toward replacement... GREAT SERVICE! Jim Fitch Winter Park, Fl CHW customer since 2011 16 units under contract

1 year ago Edited January 10, 2024

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Candice Draper Houston, TX

If I could give no stars I would. Your customers sucks, your case managers sucks, you dont give what you promise to get people's business. I will make a report to the BBB of which you already have many complaints, and I will get on tic tock and let as many as possible know what a terrible company you are

1 year ago

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chris lee Lexington, KY

Contractor was amazing. Communication from company not so much. Did not come out till after 8 pm. Company removed me from his docket and did not tell him. Then company tried to reschedule for two weeks when I already took off work today. After calling they did make it right.

1 year ago

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Mirla Chinchilla San Francisco, CA

Every time a tech comes to fix an issue, they charge $85 for the visit no matter if they fix it or leave the job inconclusive. Techs do not keep their appointments, not responsible and when you call to confirm, you will get attitude. My problem has taken 3 phone calls and 2 written claims and still is not resolved.

1 year ago

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Kenneth Chicago, IL

You cannot get anybody local to work on my hot water heater. I have filled out two request in the last two plus months and I’m still taking cold showers. I’ve been waiting 2 days to hear back from second contractor you found for me. First contractor lives in Arkansas. Second lives in Louisiana. I live in Texas. Really!

1 year ago

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Diana Middletown, NJ

I had a recent issue with my plumbing system. The fix was quick and easy, and handled by a top professional plumber.

1 year ago

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Patricia Tort-Sargent

I am not satisfied with Choice. The customer service has been lacking. At the current time, I am waiting to be contacted by the representative assigned to my case. It has been a week. Still no word.

1 year ago

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Larry

You are cheats and Choice lies , you can't find anybody to fix things so you tell me to find a company to fix and you will pay then , you did not pay I had to so you offered me 360.00 less the 60.00 cheaters . 8 months and you still have not paid me ,plus another time I called for repairs you refused.

1 year ago

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Jonathan Myrtle Beach, SC

After purchase of new home I wanted locks changed and they said they could not find anyone to do it. Offered me to do it on my own and get reimbursed. Got estimate for $95 and I asked if I had to pay the service fee. No one ever replied so I paid the whole thing.

1 year ago

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Melvyn Lindner Glenwood, IL

I have been happy with the service. The contractors that they have sent for serious jobs. Have beer very good.

1 year ago

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Miranda Fawthrop Grapevine, TX

You pay for one of the best plans. Something goes wrong that’s covered. And they said “oh we only cover A&B, but not C” ridiculous. On top of they, they won’t cover A&B because the claim also mentioned C. So ridiculous and I’m so grateful we aren’t using them anymore.

1 year ago

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Theresa Garland, TX

My hot water heater went out and it needed to be replaced. Choice had me between a rock and a hard place if I didn’t pay an extra $650 I could not get a new water heater. If the service cost more than the $65 then you have to pay more. I recommend not to use this company.

1 year ago

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Dianna P San Antonio, TX

His is my first time officially using a Choice Home Warranty. I am not pleased with the service. I will have an appointment then when calling the information provided the contractor is not aware. Also, I was provided with the I correct phone number of the company, overall the experience I am very disappointed.

1 year ago

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Lynzee Chandler, AZ

Claims process can take awhile, customer service agents English is hard to understand but their sales people speak great English . They approve claims, but still have to pay cash to for fix.

1 year ago

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l McCrary Gulf Breeze, FL

Your customer service is very poor. Our A/C had to be replaced. We were told it would be replaced with a same or better model, speed and seer. We got a lower quality unit!! And we were told to expect our utility bill to be higher. VERY DISSATTISFIED....

1 year ago

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Kalpesh

They are the biggest cheater company it’s all most they have not fixed my refrigerator it’s all most one month and they are giving excuses this week the man will come to fix it but they are giving excuse and they charge a lot hidden charges so please be careful before taking it

1 year ago

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Jeff Crowell

Terrible customer service. The absolute worst. Left me without A/C for three weeks in mid July. Never did anything to fix my unit. I finally had to have a new unit installed myself when Choice should have done that immediately. As soon as my contract ends, I am out. Would not recommend to my worst enemy.

1 year ago

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Robert Beaufort, NC

What we are really loving with Choice Home Warranty is how promptly they found a repair technician for us.

1 year ago

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Jo Ann Puleo Manahawkin, NJ

The technicians are excellent. Service can be initiated without difficulty. Customer service staff are responsive.

1 year ago

Choice Home Warranty Reviews