star star_border star_border star_border star_border

jim watkins Midland, TX

I am totally unsatisfied with this company and will seek legal restitution unless they do the right thing. I caught an issue with AC and called for service. The third, yes third technician they sent diagnosed problem and recommended a repair before unit had to be replaced. I was sold the technician said there was nothing wrong mechanically (I have a copy of the report, a lie). When I confronted claims specialist I was told the unit still worked and they would do nothing. Unbelievable! No wonder you have been sued so many times!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 19th, 2021

star star star star star

Allen Hollingsworth Virginia Beach, VA

Just filed second claim and Choice Home Warranty has been immediately responsive. The claim process is easy and quick. Very pleased thus far.

3 years ago

star star star star star

Mary Habersham St. Petersburg, FL

this is my first time with this company but I understand and believe it's a good one I will update later because I am having them out today!

3 years ago

star star_border star_border star_border star_border

Al Nagy Surprise, AZ

I won't ever refer this scam company. To take money from victims without verifying code regulations, then refuse to pay to conform to EPA laws is unethical and slimy. My R22 banned air conditioner is bad. It needs replacement. CHOICE denied claim reason. debris and water damage (rust) . No overriding concern about unknown banned refrigerant. If dirt and rust can invalidate a warranty on a 35 year old squirrel cage what do they cover? You're better buying 500 dollars I lotto and using your winnings to buy new appliances.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 19th, 2021

star star star star star

Barbara Coleman-Fisher Minneapolis, MN

The technician plumber who came was very knowledgeable and explained everything he was doing. I would definitely hire him again.

3 years ago Edited January 10, 2024

star star star star star

AB Lewis Center, OH

Very prompt and good service. It just took 3-4 hours to get a technician assigned to the task, who resolved the issue next day he visited.

3 years ago

star star_border star_border star_border star_border

Mike Harris Coatesville, IN

Feels like the true definition of "bait and switch" as basic coverage sheet is given and when the product is purchased the "fine lines" contract is provided showing you everything that is NOT included! I am a home appraiser who firmly believes in the benefit of having a warranty but I will never again endorse Choice Home Warranty. I have only had one "claim" and they didn't even try and deny their tactics other than saying "sorry". My clients and myself will no longer look to CHW.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 19th, 2021

star star star_border star_border star_border

Darrell Winfree Naples, FL

Disappointed the issue we had was not covered. Thankfully, we had reserves and could afford to pay the repair cost. Like all insurance companies, you guys go out of your way to not cover costs, due to your neat legalease...once our contract expires, we're done with you.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 19th, 2021

star star star star star

Donald Haskins Zebulon, NC

Choice home warranty is a excellent service and all put representative to handle your needs with respect to your convenience

3 years ago

star star star star star

Kim Dorchester, MA

The technician that came out to fix my central A/C unit from PMD PLUM BING & HVACR did an excellent job I would highly recommend this company.

3 years ago

star star_border star_border star_border star_border

Silvia Garcia Delray Beach, FL

The technician came and was good! But Choice was totally lost in the process! While waiting for the technician Choice sent me an email saying that the technician had chanced the appointment date and assured me he wouldn’t show up! So I left the condo when I got home the technician called me saying he was there and denied the change if date! I had to rush back since I don’t live there ! It was a hustle and a waste of time! I demanded an explanation to Choice, but did not get any and not even an apology! I was vey disappointed with Choice!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2021

star star_border star_border star_border star_border

Anthony Bishop Charlotte, NC

I just submitted my second warranty claim. The first was flawless and was quickly resolved. The second claim was promptly addressed AMD the service provider was excellent. However, Choice Home Warranty denied coverage. How can they deny coverage for a part that, when broken, disables the AC system and a part the system cannot operate without? Ihave appealed, and depending on the result, I may change warranty companies. This "uncovered" item makes no sense.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 8th, 2021

star star star star star

Darrick Gilmore Washington, DC

Excellent Service. Technician called and arrived on time. He repaired my oven. I would recommend Choice Home Warranty. Thanks

3 years ago

star star star star star

Tom C Atlantic Highlands, NJ

Very responsive, technician was assigned, came out and fixed problem within a few days. Very happy with overall process

3 years ago

star star_border star_border star_border star_border

Betty C Gray Trenton, GA

This has been a horrific experience. Been without a refrigerator since May 10 and after 3 service calls and then to end up with less than 1/3 of the cost to replace my refrigerator is awful and I did not even upgrade, in fact, the unit I bought is smaller than the one I had to begin with. I know what to expect now from this company, Not to live up to what they tell you at time of sale.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 8th, 2021

star star star star_border star_border

Jay Cee Memphis, TN

Took longer than normal to find a technician. Also, the turn around time for approval should be during that technician visit, not 24-48 hours later. This add to the delay of repairs!

3 years ago Edited August 29, 2023

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 5th, 2021

star star_border star_border star_border star_border

Jane Salvatore Pensacola, FL

We were paying you since February an in June 3rd our pool pump went out n you said it was a pre existing thing it wasn’t n the tecnition told you it wasn’t never had a problem befor n you wouldn’t pay the bill 2000.00 we had to pay out of our pocket so no I don’t give you many stars had to pay a lot out to fix stuff after hurricane sally so didn’t have that to spare

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 5th, 2021

star star_border star_border star_border star_border

Gene Danov Burgaw, NC

Worst company ever, I believe all they are is just a scammer. They hounded me until I gave in, and it was the biggest mistake. They have a hard time finding someone that will complete a repair for an appliance that you have covered with their contract. It has been almost two weeks since I had an appliance break that is covered by Choice. I am thankful it is not in the middle of winter, and needed an urgent repair of a furnace.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 5th, 2021

star star star star star

Michelle Monroe, NC

Awesome fast service. Come home on a Sunday night after a long vacation and my dryer was not working. My dryer was compltely fixed by Tuesday

3 years ago

star star_border star_border star_border star_border

Jim C Houston, TX

I waited two days for them to find me a technician they could not find me one I called my own technician he gave me a price and an estimate and then they only offered me 1/4 of what the bill was so they offered me $100 towards a $400 bill people on the phone we’re very rude one person hung up on me one person basically had me on hold for 30 minutes the service is very poor and they do not have technicians in my area no matter what they tell you because they would’ve found one for me

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2021

star star_border star_border star_border star_border

Sherry Adame Spring, TX

This company is a joke This company is a joke. Don’t sign up they lie about absolutely everything just to get you to sign up. Every time I called for a repair they came up with all the reasons of why they would not cover the claim especially Ac issues witch is main reason I signed up with choice home warranty.Every thing they advertise is false .

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 30th, 2021

star star_border star_border star_border star_border

jeanne walker Henderson, NV

Although the service person who did the repair work was excellent (One Drop Plumbing) and kept me in the loop with updates, it took two weeks for Choice Home Warranty to replace my water heater. That's a LONG time to be without hot water. I called, emailed and texted and talked to managers and it didn't help. And perhaps worst of all, I had to pay a total of $450.00. for this new water heater. (what's the advantage of insurance coverage if I have to pay so much(?) Since this was my first experience, my first claim, I'm disappointed and worried about further claims that may arise.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 30th, 2021

star star_border star_border star_border star_border

Mary Buchta Keyes, CA

It's been a nightmare. Nothing gets done. We are 4 weeks old with no water and they just keep putting us off. It took 6 months for them to deny our septic system because it's not in the foundation. I don't know of any septic tanks in anyone's home foundation. Took 3 weeks to get a hvac guy out then they didn't even want to pay him. No one wants to work with this company. Run! Mary Buchta

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2021

star star star star star

Janet Pitts Columbus, GA

I called them with my problem ...they sent someone out ....they fixed the problem ... it was allll great ... we love them ....❤❤❤

3 years ago

star star star star star

Erick Louisville, KY

Fast excellent service. Reimbursement option allows you to use a trusted local provider versus some contractor you have never known. Just terrific.

3 years ago

star star_border star_border star_border star_border

Janice Austin Milwaukee, WI

2ND TIME I HAVE TRIED TO UTILIZE THIS SERVICE AND WAS AGAIN DENIED THEY DO SEND OUT VERY GOOD QUALIFIED REPAIR COMPANIES. HOW DO YOU FIX A ELECTRICAL PROBLEM, BUT YOU CAN'T REMOVE THE CEILING FAN CAUSE IT A COSMETIC ITEM, SO HOW DO YOU GET TO THE WIRING WITHOUT REMOVING THE CEILING FAN? BUT ONCE THEY DO THE INSPECTION AND CALL IN THE PROBLEM MY CLAIM GETS DENIED. READ YOUR EXCLUSIONS VERY CAREFULLY. I HAVE NOT BEEN ABLE TO UTILIZE THE SERVICE THAT I HAVE PAID FOR. GOOD LUCK TO ALL

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2021

star star_border star_border star_border star_border

Diana Winchester Raleigh, NC

I have always had a home warranty and switched from HSA a year ago just because they weren’t going to cover the refrigerant and my HVAC but I’ve had nothing but denied claim s... most recently they said they wouldn’t replace a cartridge on a faucet because it failed due to sediment… The faucet was installed less than a year ago . They denied HVAC repair because they said the foils were rusted… While I had pictures and three statements from HVAC technicians that they were not rusted. That decision to switch to Choice has cost me a lot of money

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 28th, 2021

star star star_border star_border star_border

denis thornton Macomb, MI

The process for submitting a claim is very easy and the communication is good CHW needs to inspect systems prior to putting them under warranty. We have had issues with an appliance and it has cost us significantly with damage it has done to the house

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2021

star star star star star

pam potts Okatie, SC

Simmons service was excellent . Prompt professional . Seems like we may have have resolutions as this is our third claim for the same issue.

3 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Angela Robinson Gardnerville, NV

Choice promised in country point of contacts and calls, but they sub-contracted a company (sears) who is out of the country. Sears scheduled, picked up the work order then no showed. Then i had to take a 2nd day off to ahve them come. It took 4weeks to get a washer fixed. I will never buy a warranty again, instead I will pay a local to come fix items.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2021

star star star star star

Dixit Patel Richmond, TX

Our technician “Carlos” was awesome. Very professional and kind. Thanks Choice for replacing the damaged garbage disposal with new one.

3 years ago

star star star star star

Shelisa Henderson Mansfield, TX

They are very quick to respond! If you have a problem with a technician they'll quickly address it and provide someone else.

3 years ago

star star star star star

Hg G Dallas, TX

Experience was fantastic! The customer service that was provided was nothing short of exemplifying pure professionalism.

3 years ago

star star_border star_border star_border star_border

Rachel Thurber New Port Richey, FL

The worst company ever!! does not fix ceiling fans with lights. Does not fix water heaters. Denies all claims. And takes HOURS to speak to a customer rep from the Phillipines. Rude customer service. Didnt fix a leak in my refrigerator (5 weeks later), Rust appeared and BOOM, can't cover because there was rust?? But wasnt rusty 5 weeks ago, SAVE YOUR $ THEY ARE AWFUL

3 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.

Jun. 24th, 2021

star star_border star_border star_border star_border

D. Gardner Littleton, CO

Well it is coming up on three weeks that my hot water heater has not worked properly. I got caught between the technician who said they would not come repair it and Choice that said they would. Then the tech said the water heater was leaking, which it isn’t, so Choice denied any repairs. I appealed the decision and Choice said they would repair it but I still do not have an appointment. It has been 2 weeks since the initial diagnosis.

3 years ago

star star star star star

Joseph Lewis Coatesville, PA

The repair person showed up on time, explained the problem & took care of it immediately. Very courteous & professional.

3 years ago

star star star star star

Linda Shreveport, LA

The owner came and did the work, he was very knowledgeable and friendly. He did a great job, would recommend this company.

3 years ago

star star_border star_border star_border star_border

Skywalker N Dunlap, IL

My AC went out on Saturday. Choice wouldn't send anyone till Monday because they won't pay for Saturday service. I called my own technician because they said I could get reimbursement. When I tried to get reimbursement, they found little details and rules that I didn't know about to deny my claims. Rust and corrosion is not covered. Blocked drain lines and mold is not covered. Total waste of money. Don't sign up they don't cover AC unit repairs.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

star star star star star

Ladyj Hill Hayward, CA

Well so far I like and believe the words that came out of Amy's mouth. So let me get started with them and see how true to their words they are.

3 years ago

star star star star star

Chris Miami, FL

Great job Working with my schedule and getting somebody out to the house immediately to fix the air-conditioning in the summer.

3 years ago

star star_border star_border star_border star_border

mandy navaee Reston, VA

My AC unit is approximately 20years old according to the information on the units and the technician that came out. And it’s time for a replacement they usually last 10-15 years. They have denied the claim to replace the one that’s out saying it’s not due to normal wear and tear. Just anything to not cover the expenses. The woman at the customer service was super rude and unprofessional.Before you decide to go with this company Please check the BBB site and check out the lawsuits against them.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
We regret losing you as a customer.

Jun. 22nd, 2021

star star_border star_border star_border star_border

Walt Barker Bradenton, FL

Choice Home Warranty advertises and sells warranties claiming to cover home appliances. If a covered appliance needs repairing, CHW uses technicalities and legalese buried in the fine print to avoid repairing the items they claim to cover. This company eagerly takes client’s money and greatly in increase renewal fees but don’t expect reasonable performance.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 24th, 2021

star star star star star

Rob Weekes Yuma, AZ

I like the way that many different home appliances are covered under the total warranty. I also like the cost and the deductible amount.

3 years ago

star star_border star_border star_border star_border

christine carey Sugar Land, TX

My dishwasher was not working a repairman came out indicated to me it needed a pump of some sort the next thing I know I mean charged another $75 and they send a plumber out and the plumber indicates to me that this is not a plumbing issue so I’ve had to pay two things for one issue and I’m really not happy about it that’s about my problem is still not fixed month going on now six weeks I don’t

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

star star star star star

David Horner Coeur d'Alene, ID

Did a great job in a very fast time for us. We got in at the right time and work order and tech got it all done in one day!

3 years ago

star star star star star

Leyla Edinc Winter Garden, FL

I had problem with my sink. I wrote e-mail to open the claim. Same day they answered and got appointment for next day. Customer service is excellent.

3 years ago

star star star star star

Frank Schook Copiague, NY

I was under the impression everything would be covered but overall I understand and very satisficed with the service, tech and product.

3 years ago

star star_border star_border star_border star_border

Orin Bey

Our upper AC unit stopped working. Technician came & checked it out, gave us a diagnosis and never submitted a ticket to CHW. When he left, our lower AC unit was now not working. We called the company multiple times with no response all while having to endure Georgia’s heat wave. Now, with the additional issue of the lower AC unit we had to pay the service fee again only to find that the first technician never turned our lower AC unit back on. The second technician came, wrote a ticket and CHW denied our claim. So, we’re out $170 with nothing fixed that could’ve went to repairs.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

star star star_border star_border star_border

Ronald Harris St Louis, MO

We've been waiting on our voucher to recieve a new microwave. We did not know wed have to pay someone to install our over head microwave. Kind of disappointing. As well as the voucher may bot even cover the kind of .microwave we need . Kenmore

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 16th, 2021

star star star star star_border

Latosha katrice Birmingham, AL

My one complaint is that most technicians don't respond as quickly as you need them to at your time of need. My overall thoughts is that I am pleased with my warranty

3 years ago

Choice Home Warranty Reviews