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Geo Morgan Saint Charles, MO

Your insurance process is more stressful then buying a house. Ive called over 3 times to get the claims accepted for the tech to come back and finish the job and every time i get ahold of my tech he says you guys only accepted one thing out of the 3 he sent in. There is now a giant hole in my wall and me and the kids have to drive across town to a family members just to take baths and showers.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 16th, 2021

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Christopher D Austin, TX

This company is beyond horrible. I would give them negative stars if I could. I had multiple reputable plumbing companies come diagnose my hot water heater. They all independently said it was broken beyond repair and needed to be replaced. Yet a Choice Home Warranty representative sitting behind a computer in a different state said my plumbers were wrong and offered me 7% of what the plumbers said it would cost to replace the unit. Choice Home Warranty is a SCAM! Avoid this company.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 16th, 2021

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Jay Myers West Orange, NJ

Gentlemen arrived on time discussed options selection was made based on simplest solution. If it works ok, if not call again which is what I would expect

2 years ago

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Granny h2O Land O' Lakes, FL

I had a spout come off my laundry room sink's faucet. I put in a claim, the plumber came (very nice man) and said it had to be replaced. The threading was worn and it would not stay attached. CHW refused to pay for this - I had to pay the $60 service call and since I needed the sink, I paid for the faucet to be replaced. CHW said the sink had been abused. It certainly wasn't abused! I put an appeal in yesterday and was supposed to hear from someone today. I have heard from no one!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 12th, 2021

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Roberta Rustin Jonesboro, GA

Horrible communication and no sense of urgency when you need help with an emergency situation. They made me wait a week and did not allow me to use another company to fix the water leak that I was having with two toilets. My family had to find creative ways to use the restroom until the appointment. The first company that was assigned never returned my calls after calling for 3 days I requested to have it reassigned several times after the 5th day of trying finally it was reassigned and the person that came out was much better with communicating.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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Elsie Rivera Boulder, CO

I’ve had nothing but negative experiences with choice home warranty. They don’t deserve a single star. The lying actually began when I was talking to a sales person. There customer service is outsourced contrary to what the salesman said. I placed several claims only 1 was actually worked on. The appliance still is not working correctly. This is an absolutely HORRIBLE company. BEWARE!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 11th, 2021

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Lcharvat New Ulm, TX

I have been with CHW for 10 years and just renewed my contract. my salesman who promised me things had changed at CHW has already been caught misrepresenting what I purchased. I was told more local vendors have been added. Specifically told me a local plumber was now available. I tried just yesterday to use them and was told I don't have the ability to use my own technician after their tech didn't show up.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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CSM Brunswick, GA

My rating for my contact person Adrian S is a 5! But I spoke w/ another salesman that was rude and basically couldn’t care less about customer service! Therefore my overall rating is 3 stars!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 10th, 2021

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Debbie Eisenberg Keller, TX

My technician showed up when he was supposed to and fix the problem immediately. I will definitely be using choice warranty a lot in the future

2 years ago

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jennifer Hook Redmond, OR

The overall value is great. I struggle getting them to book someone to come to my home. I know there is a refund I can get hiring my own person but cost wise I don't have that money laying around.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 10th, 2021

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Albert Escobedo

I like the feeling of let's get this fixed and get back to normal living. Life brings a lot of stress lately. Home warranty is not one of them.

2 years ago

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Pamela Bowen El Dorado Springs, MO

The company appears to be helpful and it has taken care of an issue I once had just as advertised. This the washer had a problem. It was too expensive to fix. They agreed they would write me a check, but only for $525. This will not buy a cheap washer on the market! I want one comparable to mine. They will not work with me! It was take it or leave it. It takes a month to get the check to me also. I will be canceling the service soon.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 10th, 2021

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Glenda Antuna Statesboro, GA

Mike came in, introduced himself right away and went to work. In short order found the problem and is requesting permission to make necessary repairs.

2 years ago

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KEN McCRORIE The Dixie Dawg House Monroe, NC

I have a toilet with extreme stress cracks. It could break at any time. Section D #9 says they will replace tank, bowel or mechanical parts. But not porcelain. The tank and bowel is porcelain, but won't replace it because of cracks. If the mechanical could not be fixed they would replace it. Don't make sense to me, the thing with comon sense is it ain't that comon. And they don't have any.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 22nd, 2022

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Hilda Margerum Decatur, IL

MY EXPERIENCE WAS FAVORABLE. MY REPAIR WAS TAKEN CARE OF IN A TIMELY MANNER CONSIDERING THE AVAILABILITY OF WORKERS DURING THIS TIME.

2 years ago

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Lina Hauk Longview, TX

They responded timely. The technician that came out was really good. Just to pay the fee to repair my oven is another good thing.

2 years ago

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Sandradavis28 Avon, IN

I had a very courteous and knowledgeable salesperson who helped me get signed up. He explained the coverage and how I could save money.

2 years ago

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mcleroy Houston, TX

Very happy with quick response to the issued with my stovetop. The Technician was very informative and very personable.

2 years ago

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Herzel Hakimi Great Neck, NY

They always have a reason not cover the problem. When they finally can't find a reason, they offer you something less than a quarter of the replacement cost in a form of a coupon from an overpriced store. The coupon probably does cost them anything. After fighting with for weeks finally they agreed to send a $250 for a dish washer that's going to cost at least 800 plus installation.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 1st, 2021

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Brett Dehm

I went with Choice Hime Warranty thinking that anyone has to be better than AHS, oh how I was wrong. I will give Choice credit for using a higher quality service companies, however, that doesn’t make up for the fact that you can email, call, and leave multiple voicemails to get your payment for a broken appliance, only to get absolutely no responses! I believe that since I requested to discuss the value that they were giving me instead of just rolling over and taking their initial offer, they have not responded hoping that I will just accept their original offer.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 1st, 2021

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Tamara Binns

You have many good honest technicians that are cheated out of their money. The rules are so slanted that the customer and technicians don’t get paid. Next time I buy a plan it’ll be with honest people. All the things you say are covered are never covered. The customer and technicians are the looser. Another thing don’t keep blaming COVID for poor phone response.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 1st, 2021

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TamaraB12 Lynchburg, VA

Todd S was awesome! Extremely knowlegeable about the product, answered all of my questions and made me feel very secure in business with Choice.

2 years ago

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Ofelia Hooper Phoenix, AZ

The technician was very polite and informative. Took his time and explained everything that was happening which made me feel better.

2 years ago

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Ramona Harris Columbus, OH

Called Choice Warranty on Oct. 14 about a leaking outside water faucet. They sent someone to my home on Oct. 18 from Orlando which is a good 55 minute drive to my house. They denied the claim. My daughter had the same problem and has a different home warranty company (her faucet was fixed). I called a local plumber who installed a new faucet, replaced the stucco he had to cut through and was finished in 1 hour. Can't wait to see my water bill, plus paying Choice home warranty. Not happy

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Oct. 26th, 2021

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Michele Trenkamp Wichita, KS

Wahing machine broke . Over 10 years old. You did not cover it. It couldn't be fixed. You said it wasn't regular wear and tear. What did we climb in there and disconnect the barrell which rubbed on rubber and messed that up. This is how you get our money. So shameful.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 27th, 2021

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Forest Huffman Chattanooga, TN

Everything was good . The only thing is I have to wait 4 days for service with no heat and it gets in the 40's at night. But that's not your fault.

2 years ago

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Diva Mother Fayetteville, GA

None of our experiences with this company have been positive. 1st claim was the refrigerator no one ever came, all the food ruined had to buy a new one. 2nd claim dryer tech said it needed a part and it would take 5 to 7 days, had to buy a new one. We have been trying to get the air conditioner fixed almost 2 months! So no we are not satisfied with this company and would not recommend it to anyone!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Oct. 22nd, 2021

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salow31 Milwaukee, WI

Denise claims that are less then 200$ after taking my 60$ for years. What's the point of having a warranty on an older house if you don't cover older pipes? Rust and corrosion exemption is a way to get out of paying your customers repair on older houses.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Oct. 22nd, 2021

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Phyllis Hammack Chappell, NE

The first time we called we where not ready but within a few hours we called back and got a a great representative Troy W answered all our questions and got us great rates

2 years ago

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Ray Alexander West Chester, OH

The company was outstanding and fixed my garage door opener in one visit. The technician was very knowledgeable and super efficient.

2 years ago

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Brenda Brinsfield Elgin, TX

tech showed quickly...had to order parts.he found another problem after checking on my complaint...waiting to see if Choice will cover both issues on same service call.

2 years ago

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Rita Ransom Miles Fairburn, GA

The plumber was quick and efficient. Stopped by early to see if he could knock out the service call while in the neighborhood.

2 years ago

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Mae Magaw Columbus, OH

The sales person Rob, lest night, offered me 1 year at $429 and a free additional month. I rejected the offer. Then he offered 3 years at $429.00 per year and 6 additional months for free. So I would get 3 1/2 years home warranty for a total of $1287.00. I accepted the offer. When I received the e-mail of my purchase it was only for 13 mo. @ $429.00. I called and cancelled I cancelled this morning as soon as customer service opened. Rob deceived me!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Oct. 20th, 2021

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Robert Gabel Fort Lauderdale, FL

After being a "member" for about a year, I tried to use Choice for the first time. Horrible, horrible, horrible experience. I went a week without air conditioning (I live in hot South Florida) and there was still going to be another 3 to 4 days minimum for a repairman to actually come out to repair. I canceled Choice. I then picked up the phone and got an AC repairman to come in a few hours. Never again will I even think of using Choice!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Dmitry Sundeev Cleveland, TN

Very bad insurance. Very bad customer support. Selling more than they actually providing. Not worth your time and efforts to deal with them in YOU HAVE NICE appliances. Coverage is very low. I've got broken expensive fridge. They offered only $490 and was not able to explain how their policy reflects in this number. They said that they are just having some sort of a chart that is only for internal use. This chart doesn't have any specifications or functionality that are stated in their policy. Very sad about my choice with them. Will not recommend.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

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Sheila Waldrep Trussville, AL

Finally, a repairman that came when he said he would and finished the job quickly. We are extremely pleased with Barry M.

2 years ago

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Jocelyn Gilliard Philadelphia, PA

If I could give a 0 rating I would. This company is absolutely the worst. I just signed on with this company a few months ago. They refused to fix a problem that I had but yet charge me the fee for having their so-called expert come out. I definitely plan to report them to the Better Business Bureau. Absolutely horrible. Once my contract ends, they will never have to worry about me ever using them again, and I will let everyone I know be aware of how they treat their customers.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Steven Holtzman Cranford, NJ

Choice has excellent customer service! They respond quickly and always find a solution to solve the issues when they happen.

2 years ago

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Susan Hechtman Lake Villa, IL

The first time I try to use you guys this week they set me up with an individual to come out he never called me set me an email stating he’ll be out Sunday. I wrote back I’m not gonna be home it’s my granddaughter‘s birthday please let’s choose another day. I have now been waiting for five days the person doesn’t ever call me back I have no contact I have no idea what’s going on and I am extremely disappointed because you guys are new with me

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 11th, 2021

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sheri boris High Point, NC

ice maker repair/replace still not fixed after two visits. The first technician replaced a part that didn't need replacing. I showed him the problem was inside the freezer not in the back, where he took the panel off and put in a new part. Freezer still leaking into the ice bin and created a big ice block. The second tech knew exactly what the problem was but had to order a new ice maker. So since 9/12/2021 I still do not have a functioning ice maker. Next scheduled appt is October 18, 2021.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 11th, 2021

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Billie Padilla Rome, GA

So far they have been awesome about taking my claims and getting someone here to look and decide on what need to be taken care of.

2 years ago

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Carl Bowens Lewisville, TX

convenient and covers most everything home wise. sometimes it takes longer than expected to get a technician to your home. example Week to respond to a garage door opener.

2 years ago

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TONYA Moultrie, GA

I love the customer service they take time to go over your policy. They don't drag it out and they don't cut it short. Start to the point.

2 years ago

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michael scire

I've been a choice warranty customer for 12 years Always very satisfied with the results Recently my washing machine broke Choice warranty told me That it was cheaper to get a new one than to fix my current one they told me they would give me $343 Anyone knows you cannot buy a washing machine for $343 Choice warranty is all about if we cannot fix it we will replace it... they did not stand behind their advertised words.. bottom line I settled on $343 so it cost me another $300 to purchase a machineBeware of choice warranties fault statements

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 7th, 2021

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HARRY McAllen, TX

2 years ago Edited January 10, 2024

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Lynne Oakley

It was just a matter of minutes after putting in a claim that I received an email stating a repairman would be out the next day.

2 years ago

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Debra Webb Blacksburg, VA

There was nothing that I did not like about this experience. Everything went smooth and my electrical issue was resolved.

2 years ago

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Tymmekia Miller Birmingham, AL

The technician was great but the overall process with choice warranty is a disappointment. It takes entirely too long to get results. It took a week before a technician was scheduled to come out to fix my washer. Now it’s going to take choice warranty company 30 additional days to give us a lowes gift card. I am extremely disappointed in the timeframe and the gift card. The gift card is barely $340 for a washer at lowes. Washers are $600 or more. A check would have been better at least I could use it at a used appliance store and actually affordably replace my unit.

2 years ago

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julie bolshakov Mt. Pleasant, SC

quick response time, plumber was here next day and fixed the leaking faucet and replaced the garbage disposal which was covered by Choice Warranty

2 years ago Edited February 9, 2022

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Kelley Roznik Los Angeles, CA

Todd went out of his way to find us the best deal, and when I offered to pay on my AMEX, he shared additional promotions to save even more.

2 years ago

Choice Home Warranty Reviews