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Leroy Alloway San Antonio, TX

Hard to get answers beyond what is already scripted for customer service. Can’t get anyone above a phone rep to return a call - unless they are trying to sell you an extended time - then they never stop calling and emailing.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 16th, 2021

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Linda Kissimmee, FL

My experience with choice home warranty so far has not been good, my a/c has a leak from a refrigerant leak in the coils and to my surprise this is not covered by the warranty, they did offer me a discount to repair with their tech but only after I spoke to manager Micheal who I must say was very nice. I’m really not happy with their service!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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Max G Irving, TX

Filed a claim with Home Warranty Company for Themodor gas cook top to fix one of the burner that would not come on. They sent twice unqualified non certified Themodor repair company to diagnose. Paid them $65 each. HWC denied the repair, which still I do not know the reason. They have refused to give me a copy of the diagnosis. I called a certified repair company and they gave me a quotation of $550 waiting for parts to have it fixed.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 12th, 2021

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Donna Blair Las Vegas, NV

Choice has been so "on it". They have responded to my claims quickly and efficiently and have sent QUALITY workers when needed.

3 years ago

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Mike Metivier Omaha, NE

Very Disappointed lately. The last two time I had to find my own guy to do the work and its looking like that is going to happen again. I'm Starting to think that they would rather have you find it so you then have to pay for it out of pocket and then wait 30-45 days to get money back to you.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 9th, 2021

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Gail Coupland Griffin, GA

Quick response. Able repairman. Explained what and whys. Had to order a hard to get part, and came back as soon as he got it.

3 years ago

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Java Junkie Belgrade, MT

I submitted my claims on July 19th, it has taken until August 6th to find technicians. One appointment was made with a repair company no longer doing business with Choice Home Warranty. I had to contact CHW to request another technician be found. Once another technician was found, CHW sent an email with the scheduled appointment for a Saturday; I called to confirm with the company as was informed they don't work on Saturday. Thus far, I am not thrilled with the communication and follow through from Choice Home Warranty. I will not be recommending this company to anyone.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 9th, 2021

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evelina osip Miami, FL

The experience was great!!! Technican was friendly and answered all my question and was able to fix the issue the same day.

3 years ago

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D Buchheit San Antonio, TX

I paid the annual rate for two years from choice home warranty, and went with a new company when the contract expired. CHW never had authorization to automatically withdraw from my account, however automatically renewed my account and began withdrawing from my account. When I called and requested the money to be refunded because I had went with another company they stated that they could only refund me one month.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 9th, 2021

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Kenneth Gilbreath Mineola, TX

I called in a claim for dryer and have not had a call for appointment. I checked website and it stated one was set for 2 weeks out. This is unacceptable. I have had this home warranty for years and have never had to wait that long for service. I was informed that the fee went up to $85.00 from $45.00. I called and your employee stated you were not an emergency service company. That answer is not acceptable. I have always suggested to my friends to get Choice Home warranty. I need to re-think that advice.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 9th, 2021

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Mainstream Gmail Minneapolis, MN

reasonable price and services. 4/5 technicians are good. some works delayed. some coverages are limited. i hope homechoice services be better every days and more coverage.

3 years ago

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Bryan Plaster McKinney, TX

Techs come out generally in a day! Choice is good about paying claims to repair systems based on technician expertise/request.

3 years ago

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Amanda Baines KY

The tech that came to the house was awesome. He explained what the problem was & told us exactly what to expect next. Unfortunately, I'm still waiting to hear back from Choice, & my fridge is still not fixed.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 5th, 2021

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Maria Gotch Newtown, CT

Usually within a day or so of filing a claim a service repairman is scheduled. The repairman are always clean and courteous, and complete the respective repairs.

3 years ago

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Larry Crites Olive Branch, MS

We have always had a positive experience with Choice Home Warranty. The technicians sent to help us have all been professional & courteous.

3 years ago

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Marilyn Ransom Houston, TX

been positive except for two times. I really liked the last techniction . so positive. i was shocked I had to pay for most of dishwasher/ im getting $246.00

3 years ago Edited September 14, 2021

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Lauralee Chung

They are so quick in responding & taking care of our issues. Every staff I speak to us always so welcoming, knowledgeable, and helpful

3 years ago Edited September 24, 2024

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Chandra Baker Charleston, SC

We appreciate the quick response (next day service) in scheduling a very knowledgeable technician to repair our A/C and approving a permanent fix.

3 years ago

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Vernon Tindal Fayetteville, NC

I think that choice warranty like all other home warranty companies are a fraud. I think that you guys collect customers annual fees and give very little to nothing in return for those fees. My compressor went out on my air-condition and Choice said that it was to old to replace so I got nothing and now may have to replace my a/c unit. My unit wasn't to old when you started taking my money, it got old when you thought you might have to replace it. As I said earlier home warranties/Choice are a FRAUD!!!!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 4th, 2021

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Gary Tucker Haymarket, VA

Superb. Very smooth solution process. Response in minutes. Solution vendor on site same day within hours . My issue was addressed & resolved.

3 years ago

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Cono Marchionno Dacula, GA

1. Difficult to understand what customer service agents are telling you. 2. I feel as though choice should have paid for the service provided and feel as though since service could fix the problem by only putting a bandage on, and recommended replacement that Choice should replace system as this was on going and in three years only filed claims for the AC. I am still debating October renewal . 3. Would I recommend Choice, not sure.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 4th, 2021

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Sheri Miller Florence, KY

CHW quickly had a tech out to the property to assess the problem. The repairs have been approved and repairs will be completed today.

3 years ago

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Peggy Gault Atlanta, GA

I called about their home warranty and found a better price with them with their discount. The representative was courteous and efficient.

3 years ago

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Carolyn Yose Woodway, TX

Righteous Air Mechanical was quick to pick up the claim and come service the AC unit. It is cooling much better than before and I am please!

3 years ago

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Desiree Higgins Spring, TX

I was able to call in and process request for technician quickly. Received callback same day and technician came out same day for repair

3 years ago

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D. Edwards Lithonia, GA

My previous customer service representative named Kevin was extremely unprofessional, he also hung up the phone on me and never called me back. That was no accident! I was not rude to him in any way for him to do that! All I asked him was to please allow me to speak because he kept talking over me. The last representative name JoAnn solved my issues and was courteous. I requested a phone call from a manger.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 29th, 2021

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Eleus Alipio Ocala, FL

Good costumer service, they responded the request order timely and offered and gave me other choices. Highly recommended to friends and family.

3 years ago

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Edward Weller Sanford, FL

My A/C went out due to a drainage problem and your warranty supposedly doesn’t cover it. I am not happy with this exception. It still made my A/C unit inoperable and should be covered.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 29th, 2021

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Donnie Watson New Orleans, LA

EVERYTIME I HAVE MADE A CLAIM, IT HAS BEEN HONORED. I HAVE TOLD NUMEROUS FAMILY AND FRIENDS ABOUT GETTING HOME CHOICE. KEEP UP THE EXCELLENT JOB.

3 years ago Edited January 10, 2024

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Norma E Scott Corapeake, NC

I just received my copy of the contract and it appears that it covers all my needs and is more economical then the previous Warranty Contract I had with another company.

3 years ago Edited September 14, 2021

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Vernard Dicker Clarksville, TN

Choice have very responsive to my repair needs. The technicians selected has done a good job. Although two previous repairs A/C unit and water heater was denied. This repair was spot on.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Jul. 29th, 2021

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Daniel Salcido Austin, TX

Awesome and very rapid service! The tech that came out was extremely helpful and willing to teach and educate (Roderick). Thank you so very much!

3 years ago

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Ross Roskovich Saint Clairsville, OH

Michelle, was great she explained everything to me so I could understand everything, I hope everything works for our home.

3 years ago

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Sandra Morris Savannah, GA

We have several claims with Choice since signing up for our home warranty. We have had excellent repair service each time & expert repair

3 years ago

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david Meehling Wilmington, NC

this was the worst experience i have ever had dealing with a company was told by first salesman that if i tried to call around for a better deal that when i called back he would make sure i would not get the deal he was offering he would black list me the second salesman sold me additional coverage for my heated saltwater swimming pool and talked about the salt cell and the heat pump and said it would be covered but the contract excudes both items he flat out lied to me to get me to enter into a contract under false pretense i have now had to cancel my renewall

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jul. 29th, 2021

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Orienna Fitzpatrick Killeen, TX

I have been very dissatisfied with the lack of service received from CHW. While I’ve had no problems with the technicians who’ve worked on the home, the case managers I’ve had to deal with with at CHW for one of my recent claims have been extremely unhelpful and one was downright hostile. The lack of professionalism is disgusting and I would never recommend CHW.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 21st, 2021

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Thaniel Thacker Prestonsburg, KY

I had high expectations for CHW, until I had to use it. Failure to replace a 14 year old water heater with water running out the pressure drain cost me an increased water bill as well as an increased electric bill. To add insult to injury, after 4 days of no solution from CHW I had to use a local plumber and, of course, denied payment. I have appealed and hope a resolution can be reached. I have receipts of all my expenses and just want to be paid by the service that was suppose to have my back.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 21st, 2021

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David Colone Phoenix, AZ

the 2nd company they contacted regarding my plumbing situation had a great service tech show up on time n he repaired the leak in a very short time

3 years ago

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Family Wightman Dover, DE

I switch to Choice because they offered a lower rate but I got what I paid for. Terrible customer service. Sent scam technicians on multiple occasions that tried to collected extra cash. After I complied they tried to send the same scammer to fix something else. They offered me a gift card to replace my oven but it had to be used within a few weeks. I did not get a chance to use it because my wife died and they refused to honor it. Just a short list of many complaints.

3 years ago

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Mr. Gambill

Choice home Warranty say the cover this and that, but hide the fact that they only cover some of this and that. When they send you a chart and it has checks next to things that are so called "covered", that it not the case in reality. I started with a $25 dollar service charge fee, that increased to $40 and I found out on this call it is all the way up to $75. This is after they take $45 a month from me and I have not had a claim in over two years. I will be looking elsewhere after this experience.

3 years ago

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Patricia Ann Gray Girard, GA

Staff is very professional, knowledgeable, and personable. They take time to listen and understand your issue & need for quick resolution.

3 years ago

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patrick landy Clearwater, FL

this company sucks and does not live up to the reputation. I will be filing with BBB and indicating such. I have a 18 year old Garbage Disposal that stopped working and they came out and assessed that it could turn, was getting electricity, but did not have a reset button. They refused the claim on that reason. Both the technicians that came out stated the unit was not working and suggested replacing. The Choice determined not to. I am cancelling my account and advising all of our friends and relatives to do the same. This is shoddy business by anyone's standards.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 19th, 2021

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Julia Salazar Miami, FL

The service is awesome and they respond very quickly and they their best to fix your problem the same day. Very good company!!

3 years ago

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Kodu Bala Cary, NC

It has always been a good experience in dealing with Choice Home Warranty - very caring, helpful and fast service. Thank you.

3 years ago

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Marie Turchiano Stony Brook, NY

Even though choice home warranty refused my claim the technician that came was very good and tried to help troubleshoot issues I was having.

3 years ago

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Linda Waxhaw, NC

Choice home warranty sent electric engineer to my house on the 4th day of my claim. The engineer is great and worked hard to get our power back.

3 years ago

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jim watkins Midland, TX

I am totally unsatisfied with this company and will seek legal restitution unless they do the right thing. I caught an issue with AC and called for service. The third, yes third technician they sent diagnosed problem and recommended a repair before unit had to be replaced. I was sold the technician said there was nothing wrong mechanically (I have a copy of the report, a lie). When I confronted claims specialist I was told the unit still worked and they would do nothing. Unbelievable! No wonder you have been sued so many times!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 19th, 2021

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Allen Hollingsworth Virginia Beach, VA

Just filed second claim and Choice Home Warranty has been immediately responsive. The claim process is easy and quick. Very pleased thus far.

3 years ago

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Mary Habersham St. Petersburg, FL

this is my first time with this company but I understand and believe it's a good one I will update later because I am having them out today!

3 years ago

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Al Nagy Surprise, AZ

I won't ever refer this scam company. To take money from victims without verifying code regulations, then refuse to pay to conform to EPA laws is unethical and slimy. My R22 banned air conditioner is bad. It needs replacement. CHOICE denied claim reason. debris and water damage (rust) . No overriding concern about unknown banned refrigerant. If dirt and rust can invalidate a warranty on a 35 year old squirrel cage what do they cover? You're better buying 500 dollars I lotto and using your winnings to buy new appliances.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 19th, 2021

Choice Home Warranty Reviews