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Mrs Peterson Dallas, TX

I had to wait 10 day to get service. You assigned 2 companies for the repair that never even showed up. After many phone calls on the 10 day you assigned a plumber that came and did a fantastic job, but why did it take so long and 2 bad vender assignments. Your customer service department was slow to assist and just kept repeating the company line " just give it 24 hours" When the temp is below freezing sand you have no hot water all you want is an accurate time table for the problem to be fixed. I had to lose 2 days from work waiting for service people, who never showed up or even called

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 28th, 2021

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James Timms Newark, OH

When my forced air gas furnace failed, it took over 3 days to get heat back on in my home. As the outside temperatures were in the low 20's every night for these 3 days, this time to repair is totally unacceptable. When I we sold the warranty I was told that Choice Home Warranty has 24/7 service and that is what I expected. I think 24 hours of down time is acceptable, but that never happened. Once I got a service technician on site he solved and repaired the failure very quickly.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 28th, 2021

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Charles Stypulkowski Apopka, FL

We had our dishwasher go out and Choice Home Warranty handled everything quickly and the technician who fixed it was excellent.

2 years ago

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Debbie Lake Villa, IL

I’m not happy with Choice Home Warranty At All, I had to make a claim on my dishwasher and what they’re offering me is not enough to cover a new dishwasher at all……. I’m so disappointed with this company and I’ve been with them for years!!!! I’m definitely going to look for another Home Warranty Company and on Facebook I’ve seen all the complaints but I never thought it was as bad as people said it was but I actually found out for myself so now I can share my experience on Facebook to!!! Very Disappointed Customer!!!!!!! Thank You For Asking

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 28th, 2021

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debra vogelsang Apache Junction, AZ

Kevin my technician was awesome came and diagnosed the problem and fixed it. Making the claim was very easy what choice home warranty.

2 years ago

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Greg Matthews, NC

Great quick service. They had a tech out to service our dishwasher days before Christmas. Unfortunately one of the parts are on back Oder.

2 years ago

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Robert Milner Sterlington, LA

My claim was denied. CHW said that since the heater was not the main source of heat for my house it wasn’t covered. But it is the only source of heat for the addition on my house. I have appealed their decision and am waiting for a reply so I really hope they realize their mistake and make it right.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Mike Dinh Baton Rouge, LA

Please don’t sign up for a contract with Choice Home Warranty! You only ask yourself troubles when doing business with them. They don’t provide a good service, you claim will take up to a month for a technician to come to your house. They won’t give you a full refund when you cancel your contract. I have been told I will get my partial refund in 30 days but it have been 6 weeks I got no refund from them. I would never recommend anyone to CHW to anyone.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In a recent review of your policy, our records show that you called to cancel your policy on November 9, 2021. The refund was processed back to the credit card we have on file November 10,2021 at 10:56 AM EST. We regret losing you as a customer.

Dec. 20th, 2021

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DAVE HORSCH Merrimack, NH

First time with Choice Home Warranty, heard good things and good reviews, so with a special offer i made my decision to go with you folks.

2 years ago

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Kevin Barzani Nashville, TN

what choice warranty has promised me when i signed up all of my 4 property's was NOTHING BUT FAALSE INFORMATION. not a good company to be with i was told and promised that any issue i will have will be taken care of 2-3 business day or it will be replaced. i waited over 3 months for an ice maker and instead of buying us a new replacements they only gave us $736 and the replacement will cost us $2400. how would i recommend this company to my family and friends

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 21st, 2021

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Reinhard Ray Meyhoefer Mesquite, NV

9 years, CHW was helpful, professional, and there when needed. Now the service call was raised from $ 45 to $ 75 without any notification. Email request to provide me with a copy of the change notification was not answered

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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Janel K Erie, CO

Our hot water heater went out on Saturday last week, it’s Thursday and I still have no hot water. They sent a repair man out Tuesday to fix the coupler and he said the water heater was 16 years old and should be replaced it wasn’t worth spending the money to fixing the coupler. Choice Home Warranty didn’t like that answer and now I sit with a broken water heater 5 days later and no answer as to what’s going on.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Lynn Jordan-Shields Spring, TX

The company communicates fairly well. However, it seems to me that when I have had a claim, they are intent on looking into every loophole without taking very good care of the claims.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 16th, 2021

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Joyce Stuart Sun City West, AZ

My experience was, very good. It was very informative, she went over the coverage in detail. She answered my questions.

2 years ago

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Scott Bradley Corpus Christi, TX

Refrigerator stopped working and claim submitted. The following day a repairman showed up and said report submitted to choice. The next day recieved email with an offer 1/2 the cost of an equivalent unit and to schedule a time with a case manager, the first available time slot a week away! After a day and half calling thier number, my wife finally got thru. They raised the offer to about 60% replacement cost and said we would get a Lowes gift card in 2 weeks to 30 days. Haven't seen it yet and life without a fridge is very inconvenient!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 16th, 2021

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Mike Walden Las Vegas, NV

When you speak to an actual person it ia a quick, easy and pleasant interchange. When I tried to use the computerized service I was told my product was not covered.

2 years ago

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Gaba V

I’m a lifetime customer as long as they keep the plan’s affordable. The concept is great and I have not been dissatisfied with my claims so far.

2 years ago Edited August 18, 2023

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Davietta Hicks Spring, TX

I made a claim on a Thursday and the company came out on Friday and fixed the problem. Everything was so easy. Loved it!

2 years ago

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Kathleen Jepson Apache Junction, AZ

When I call-they get back and schedule expert to promptly get repairs done.I've had 4 repairs and they were all efficiently fixed. No problem!!

2 years ago

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Kenny Arndt Port Charlotte, FL

Choice Home Warranty came through with the needed warranty repair on my Kenmore refrigerator compressor unit. Thank you for reconsidering and authorizing my repair!

2 years ago

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Gwendolyn Carson North Las Vegas, NV

I am glad i made the switch to Choice Warranty . The service is prompt and the price is good. I like that they do not charge you until they service.

2 years ago Edited January 10, 2024

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Richard Wagner Middleburg, FL

I would give you zero stars but you don’t give that option. Your company denies claims before sending a Tech’, then denied that they don’t file the report you want they when they file it , then denied it because it now doesn’t have what you want on it then lie about calling tech to determine what cause the damage. I’ll never recommend your company to any new home buyer and advise to run away from your deceiving adds

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 10th, 2021

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Marvin Monroe Jacksonville, FL

I submitted my issue to CHW, and got a response from a repair technician the same day. The repair was complete 2 days later.

2 years ago

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Todd Dahlen Poolesville, MD

Claim made late Sunday night and repair was completed Tuesday. Very happy with the prompt response and the quality of the work.

2 years ago

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Parriss Anderson Pickerington, OH

Put a service request in, got email maybe with in a hour set up and schedule. Over all I’m impressed with fast service.

2 years ago

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Terry Woods Tucson, AZ

We called with a water heater problem on Monday, technician was out on Tuesday and water heater was replaced Friday. Quick and efficient.

2 years ago

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Sue Williams Columbia, MO

I was unable to use my insurance for a year because your company said I had cancelled my policy. I had called to ask you to delete one of the two addresses you had on record for my account . Even though you said you had corrected my address, you still directed the last service provider to a wrong address. However, I was able to give the repairman my correct address before he arrived. I have tried and tried to have you cancel the wrong address and keep my true address, but you have still failed to get this right .

2 years ago

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Andy LaGrega Boston, MA

Technician did get the fan to work and then it stopped he’s working on getting a new part so I’ll have a better understanding of how good he is at the job is complete

2 years ago

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Eileen Wrench Birmingham, AL

I like putting in a service request and then hearing back soon after when a technician will be arriving. I never had any problems .

2 years ago

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Peter Hansen Warminster, PA

It took almost one month to correct our problem Choice did respond to our request for a call back choice tried very hard to get our furnace replaced

2 years ago Edited November 27, 2021

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Penny Densford Charlestown, IN

Filing claims online are user friendly All of my requests have been taken care of I do not like most of the contractors Choice Home Warranty has. They seem encompetent

2 years ago

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Jennifer Shuping Salisbury, NC

Filing claim was very easy! Technician sent was very professional and fixed our problem! Very satisfied customer! Thanks.

2 years ago

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Dean Hendrix Arvada, CO

Good price. Most of the technicians are very good. Some of the pieces for our boiler were not covered. Often, it takes a while for a technician to come.

2 years ago

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Ida Hay Virginia Beach, VA

I spoke to Troy and Miles. Both very nice young men. I am covered with Dominion Virginia but this plan is more comprehensive.

2 years ago

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RahHenry Sterling, VA

very satisfied with result. Was disappointed that agreed scheduled service was 2 hrs late. Very friendly and positive plumber, pleasure to work with.

2 years ago

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Bev Schaffer Henderson, NV

They approved a freezer repair in June of 2021 then in September when I called to complain that part wasn't here yet they declined it. Ridiculous service. I spoke w someone to cancel my account amd they were supposed to call me back n didn't. Next warranty new cominaby. I'm a realtor...over 1 billion sold in 6 months owning 10 homes myself in trust. Lost my business. Great techs...terrible corporate

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 25th, 2021

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Francisco Niembro North Miami Beach, FL

I recently received the Choice Home Warranty service and it was very good, they took care of me in the time and manner promised

2 years ago

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Karen Texas San Antonio, TX

Tim came out to fix my fridge leak. He came in a company truck thus having the part needed to fix my fridge in 20 minutes. He knew what he was doing.

2 years ago

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brunson murray Laurel, MD

It was pleasant and I completely surprise at how informative the salesperson was. she went over the details and explained the policies to me.

2 years ago

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George Hauser Georgetown, TX

The plumber (Don) came out as promised. Did a great job.. Was fast, honest, and very thorough. Will definitely use him again.

2 years ago

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Donna Ploc Madison, WI

I’ve only had one claim but it was taken care of almost immediately and was very happy with the company they sent out to repair it.

2 years ago Edited November 18, 2021

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Stanley Ruff Tampa, FL

Timely service and reputable service providers have been their trademark since I have been a member. Keep up the great work.

2 years ago

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Jim Tanquary Aurora, CO

I used to think they were better than all the others but I have had two claims denied in the last 3 months. I guess what they mean by if we can't fix it, we will replace it if you can afford to buy a new one.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 18th, 2021

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Camila Hellebuyck Atlanta, GA

On my recent claim I was given false information by the claim technician. After following the instructions of that technician my claim was denied and was told I was going to have to pay out of pocket because it was not included in my policy. I was contacted by a very rude case manager and was told that the information given to me was incorrect and HCW was not going to do anything about it. Worst experience with every claim, I regret renewing my policy!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 17th, 2021

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Carol Kennerson DeLand, FL

The 1st tech assigned to work on my elec never showed up and never called. Another workman eas assigned that came on times, was very knowledgeable and did a good job.

2 years ago

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John Virgona

Quick response and the contractor that was sent out was very good

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Leah Russell

Since I only signed up today, I'm not sure how I feel, but if they cover everything like they say they will, then I'll be quite pleased. I was impressed most with the pricing!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 16th, 2021

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Randellya Baker Chicago, IL

Our furnance went out and we made a claim and less than 24hrs we had a technician out to fix it. 815 Heating and Cooling was great.

2 years ago

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Maurice Medvedeff Boca Raton, FL

I’m very satisfied with the appliance repair technician “Mike C.” that they contracted for my repair job! Very professional !!’

2 years ago

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Geo Morgan Saint Charles, MO

Your insurance process is more stressful then buying a house. Ive called over 3 times to get the claims accepted for the tech to come back and finish the job and every time i get ahold of my tech he says you guys only accepted one thing out of the 3 he sent in. There is now a giant hole in my wall and me and the kids have to drive across town to a family members just to take baths and showers.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 16th, 2021

Choice Home Warranty Reviews