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Denni Gar Amarillo, TX

Choice has done a good job at getting items repaired. Customer service was understanding and helpful. After getting the technician I wanted everything was fixed as needed.

2 years ago Edited November 8, 2022

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Deborah Bruce Ellicott City, MD

Each time I have called Choice Home Warranty I have received excellent help so far I am very happy with the service I have received.

3 years ago Edited October 4, 2021

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Sarilea Sandlin Louisville, KY

Well I haven’t had any experience when it comes to filing a claim but, the sign up process went very smoothly. They were very friendly and knowledgeable.

3 years ago

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sharon brown Pascagoula, MS

Not very happy now. Just received a email from Sears stating they could not find replacement part for my oven. So now what. There was no reason why. Or reason for delay. Don’t see why I should have to wait maybe six months maybe with backlog for shipment for a part they may not make anymore. Not impressed!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 27th, 2021

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Ms. Carole McCue Toms River, NJ

During a scheduled preventive maintenance for our furnace, dangerous burned piping was noted. Clearly something was wrong with the furnace. The technician advised the need for a new furnace as this was a major safety issue. Choice warranty as denied the claim. This is the second tome Choice has found a reason to deny coverage. We have 2 houses covered by Choice and I will never renew the policy. Save your $$$$. Choice Warrant is a scam😡

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 27th, 2021

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David Agee Fairfield, AL

I would not recommend Choice Warranty to anyone who asks. The denied fixing my a/c within 5 minutes stating that it was not due to fair wear & tear. What do you call it when it was working fine for the last year and a half and then stops? That is fair wear & tear. I will appeal and if not resolved, I will cancel. This behavior is in line with what I have learned since I signed with them.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Sep. 22nd, 2021

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Bryant Butler Kingwood, TX

I am not pleased with anything about this company. We have had multiple claims to have been denied in each instance with no merit. I can’t fathom how after multiple incidents we have had a repair service selected and trusted by Choice provide a recommendation that Choice ultimately denied with frivolous basis! There has never been a contractual basis for the denials and appear to be very subjective. I would NEVER recommend anyone to utilize this company and will leverage every Avenue (social media and network of friends) to discourage any potential customers.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 22nd, 2021

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Avondale Jackson San Antonio, TX

It was a very professional and pleasant experience. The representative was extremely helpful and courteous. Did an awesome job of convincing me

3 years ago

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Deanna Weisenberger San Antonio, TX

I have been member for several years never had to make a claim as our home is new. Moved over from AHS because their claims process was difficult. I have to say Choice service sucks and was recently talked into a three year contract that I paid in full for it. It’s been two weeks and I am still without a microwave. My moms microwave went out about same time as mine and my mom has AHS and already has fully installed new microwave all taken care of by AHS and all she paid was her service fee. I guess AHS not so bad after all. Considering switching back.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 21st, 2021

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Assata Nyema Memphis, TN

I put in a claim to have my locked changed, and received a next day appointment. The locksmith was so nice, and experienced. He did a wonderful job.

3 years ago

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Melissa Memphis, TN

I like the peace of mind not having to worry about paying to fix things around the house. I don't like that I have to pay the $65 twice for the same problem if the first guy doesn't fix the problem.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 21st, 2021

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Crystal Greene New Bern, NC

I like the fact that when I need service I usually get someone within a day or so, the technicians are friendly and courteous and do good work.

3 years ago

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Sunni Almond Las Vegas, NV

The A/C had to be checked out twice, but this 2nd company that came out..did an amazing job in a timely manner. Very pleased!!

3 years ago

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Denise Ellicott City, MD

The technician who came to do my plumbing was excellent. He solved the problem for me and explained everything that I asked.

3 years ago

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Steph Williams Atlanta, GA

My experience just happened. It was not good. My 5 tear old microwave went bad and they refuse to replace it Making a determination that.it was not normal weae and tear. Which means I will have to purchase a new one on my own. I could have used the premium I paid for the year to do so. Totally disappointed 😞

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Sep. 17th, 2021

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Laura Bice Ashland, AL

My experience with Choice Home Warranty was great the salesperson was awsome, nice, and friendly. Very professional. Mrs. Wilson thank you very much.

3 years ago

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Gary Neal Keller, TX

If I could give them a lower score, I would. Offered me a third of replacement cost for my dishwasher. When I asked what dishwasher I could buy for that amount, I was met with silence because they would have to go off script. My Real Estate Team will no longer be recommending this company. Frankly, American Home Warranty is who we should have gone with in the first place. Waiting for my small check to arrive (In 30 days) before I cancel.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 17th, 2021

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William Lawrenceburg, IN

It is easy and straightforward. A warranty that covers all of the main appliances at a reasonable cost. Thank you Choice Home

3 years ago

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Edwin Tanco Cedar Park, TX

I submitted a claim on monday sept 6. The technician show up sunday sept 12, took pictures and submit to Choice Home for approval. Now waiting for the technician to get parts to return and complete the repair. This repair will take at least 10 days now. The technician said he had too many calls to handle. Choice Home Warranty this is horrible customer service. I been customer for like 6 years now. Need to hire more service companies. I'm seriously considering canceling my contract to look for another home service warranty company.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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CH Joliet, IL

They actually use the same repair people I know and trust. Pricing is reasonable. Feeling secure in my purchase. My rep Jimmy W was great.

3 years ago

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Amy

Fast response, appointment scheduled quickly, and item was fixed. I appreciate it! Easy to file a claim online or with a phone call. Thank you!

3 years ago Edited January 10, 2024

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Terrie B

Nicks service did an excellent job in every aspect of the replacement of our garbage disposal. Very quick & efficient. Definitely recommend!

3 years ago

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Paul Albert North Las Vegas, NV

Choice has fast responses to claims and they do keep one informed of what is going on with a claim. My problem with Choice is that they have always denied any claim I have submitted.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 14th, 2021

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Jan A Ferrainola Mercer, PA

The technician was excellent. But they did not have part and I have to wait until end of February to see if they can get the part for broiler in oven

3 years ago Edited January 10, 2024

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Terry jordan Kansas City, MO

They sent a technician out and he determined my ac compressor was bad and told me he was recommending replacing the the whole system. He either lied to me or CHW didn’t follow his recommendation because my claim was rejected because there was some grass inside the unit. Not that much because I keep it pretty clean. So at this point I wouldn’t recommend them to anyone. In fact at this point I am planning a social media campaign telling my story. I don’t want other people going through what I am right now

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 9th, 2021

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Torronce Beltsville, MD

Sign up was easy, which is a major plus for me. Doing my research they were consistently in the top two home warranty companies

3 years ago

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Donnell Comfort Richmond, VA

I have had very good success with Choice since I purchased their home warranty. They have excellent Customer Service!!!

3 years ago

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William Hill Randallstown, MD

This is my first experience with Choice Home Warranty and it's not been good. I had a problem with my furnace and choice sent out a technician and he tool me that I need a new pressure valve and pvc line. Now I have to wait for Choice to approve the work and that took three phone calls and they would not cover all the work. Choice stated that the PVC line crack was not do to normal wear and tear even after the technician that Choice sent sad it was from normal wear and tear.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 9th, 2021

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Chris Landry Austin, TX

very nice and polite. I had to call around and he came around 6:30pm which was late and i was disppointed CHW dept was closed as CHW requires approving repair which is ridiculous. I am not impressed with CHW's overall expeirence as my issue is still NOT FIXED

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 8th, 2021

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Wilma Anders Pflugerville, TX

The plumber that came was VERY knowledgeable and extremely fast in fixing the problem with the garbage disposal. We’ll see on Wednesday how well the stove repair goes.

3 years ago

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Wendy S. Blackwell Greensboro, NC

1. I dislike that I paid 3 service fees, a total of $225 in 30 days for the same issue with AC unit claim filed 7-25-21. 2. The first claim I filed with Choice back in April 2021 for my garbage disposal unit, the technician was not paid in a timely manner and sent me a bill. This was after I had spoken with a claims manager about approving the claim. 3. My garage door was broken and I had to pay out of pocket for the repairs. Basically, I have paid out of pocket more than I paid for the Choice warranty. I will not be renewing my policy once it expires.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 8th, 2021

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lois walker Venice, FL

Experience ok, but appt. was made for several days after request, and we did lose some refrigerated products because of it. Seems no technicians of any kind are near use in Venice Fl.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 8th, 2021

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Bart Brandi Columbus, OH

Every time I have an issue with my appliances I call CHW and they send reliable tech personnel to fix the job. I would definitely recommend CHW.

3 years ago

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ian jagoda Cary, NC

Each technician I have used is professional and capable of making my needed repairs in a timely and considerate fashion.

3 years ago

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Esther Miller Austin, TX

The tech was friendly and came prepared to take care of my dryer problem. He walked in with a kit to use to make the dryer heat up.

3 years ago

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Krissy butler Elizabethtown, KY

I only have had a problem with my fee going up without notice and having to wait another week to speak to my case manager about the price to replace my fridge that was not able to be fixed and my food was spoiling.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 2nd, 2021

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Christopher Van Vleet Vail, AZ

The service personnel sent are high caliber. The insurance company of course finds some way to short the customer. Either by legalese of contract to plain just we are not going to do it. Replacing equipment they always push the depreciation and give "maybe" 3/4 of the cost of the replacement. I pay to much each month just to be screwed over when I am forced to use it.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Anthony Bianchi Sr Lake Zurich, IL

I have been with choice for many years now and could not be any happier! They get you help fast and it's always reliable!

3 years ago Edited January 10, 2024

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Danny W

Choice is very misleading and assumes that everyone will read the fine print on what is covered and is not. The other issue is that I was informed by a customer support rep that I could update my account and cancel my account online if I want to. This is also misleading as I cannot cancel my account. I was informed that my case manager would call me on 27 Aug at 1000. I have yet to receive that phone call. Cancel my policy now as I will no longer allow this company to take my money.

3 years ago

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Blaine Stiegelmeyer Virginia Beach, VA

Choice Home Warranty, choice of company was on time for the appointment. The technician did not fix the problem. He determined it was a clog and needed further advice from his employer before he proceeded, at which point he left. He called to advise me that he cold fix the problem for a substantial price, and left it in my hands. l then called Choice Home Warranty and was informed for faster service l should go online which i did, and left a testimonial.. I would like the last technician that worked ln my plumbing to return please.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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timothy ichinose Erlanger, KY

I THINK CHW IS NOT AS GOOD AS AHS....YOU DO NOT GET VENDORS TO CUSTOMERS HOME IN A TIMELY MANNER I.E. AC OUTAGE --- TAKES 2 DAYS WHICH IS WAY TOO SLOW.....WHEN I WAS A MEMBER OF AHS FOR 15+ YEARS I WOULD USUALLY GET A REPAIR PERSON THE NEXT OR SAME DAY.....WITH CHW ITS BEEN 2 DAYS

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 2nd, 2021

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Aaron Cooper Houston, TX

Poor customer service. Customer support read from written templates like robots without considering the practical issue at hand. I find that i can only get a claim approved if i invest a significant amount of my own time which generally means escalating to a manager

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Lynette Jarvis Harvest, AL

I have no problem with Choice Home Warranty, easy claim process, always greeted with helpful employees. Will continue using this company.

3 years ago

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Dale Wyrick Grandview, TN

Contacted Choice online about a water heater problem. Described the issue and initiated the claim. Response was quick and an appointment was made.

3 years ago

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Regina Misir Queens, NY

I find my experience to g by e very frustrating. When I bought I policy I was verbally told that appliances will be repaired or replaced. Now I am been told about retail prices etc. your ashes person need to be honest. As people trust what they say. However clearly they are trained to mislead innocent people.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 23rd, 2021

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Heather Holston Portsmouth, VA

If you like frustration this is the warranty for you. Air conditioner issue was reported on 8/9. With no reason given Choice Home Warranty fired the first HVAC company they chose after they recommended a new unit. They then decided to send out a second one without consulting us. We are still waiting for resolution after twelve days. The second technician never showed up today after we waited from 11am to 3pm. The manager promised to call.....still waiting......It's 94 degrees here. Just sayin'.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 24th, 2021

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Sharon Chyna Hudson, FL

We are satisfied with getting a replacement washing machine, however, we are somewhat disappointed that the Lowes gift card will take so long to get to us.

3 years ago Edited January 10, 2024

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Tommy Sing Fort Worth, TX

Choice Warranty has been great thus far. I have filed two claims and they have been completed in a reasonable amount of time. No hassles at all.

3 years ago

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Govinda KC Dallas, TX

Had some issue with AC evaporation coil and filed a claim on june 15. They assigned a technician but could not fix the issue until July 22 then they asked to find technician myself and fix the issue and said they will reimburse the cost . Unfortunately when the work was done refused to reimburse, I had to pay all money from my pocket, horrible customer service. Don’t waste your money to buy CHW

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 19th, 2021

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Hannah Guill Conway, AR

Our technician was, and is professional and knowledgeable! They took care to explain everything carefully, and are trying to help us resolve our home issue. CHW denied our claim stating that our damage was not normal wear and tear, despite our technician clearly telling them it was due to normal wear and tear. He took pictures and explained the problem. We loved our technician, however we will probably begin looking for a home warranty alternative.

3 years ago Edited March 1, 2023

Choice Home Warranty Reviews