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Michael Chavalas Nashville, TN

We had a leak 4 weeks into owning our new home, Choice determined that it was a pre-existing problem and did not cover the repair. The water hook ups for the washer were leaking while in use.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 8th, 2021

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fishndude1 Boynton Beach, FL

I requested service for my A/C on Saturday morning. The repair was scheduled quickly for Sunday. The A/C was back up and running in about an hour.

3 years ago

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Coach Grace Forney, TX

Prompt services on repairs assignments! Provided contractor that could meet the needs of my schedule. Fast and professional Affordable service fee.

3 years ago

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Darryl L Carlisle Rex, GA

VERY GOOD DETAILED SALES INFORMATION PERTAINING TO THE PURCHASE CONTRACT, THE ONE TIME OFFER FOR 3YRS IS 👍 AND SAVES YOU EVEN MORE PER MONTH!!!

3 years ago

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Barbara Nail Spring, TX

I do not have to hunt for qualified technicians to do whatever work is necessary, and I know you will stand behind the work.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 31st, 2021

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jennifer dacus Greer, SC

The customer service is great. Really would like problems solved instead of having to keep paying 65 to have someone come look at it.

3 years ago

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Jacalyn ANDERSON-BURNS , WA

YOUR SERVICE SUCKS--3 WEEKS ANBD YOU STILL CONTACT THE ONLY ONE ON THE ISLAND TO REPAIR MY WASHER, BUT YOU FOUND THEM FOR MY DRYER-- AND I AM STILL WATINJG. THEN I ASKED TO FIND MY OWN TECH YOUSAID OLK AND THEN I HOIRED THE SAME ONE YOU HAVE A CONTRACT WITH ANBD YTOU CANCELLED THE APPT AND HERE I AM NO APPT, I HIRED MY OWN AS YOU SAID I COULD BUT YOU CHANGED IT ONLINE TO NOT MATCH OUR VERBAL CONVERSATION (10 OR MORE SO FAR) AND YOU RE CLOSED AT 1 PM HAWAII TIME. YOUR SERVICE SUCKS. I WANT MY WASHER HANDLED THIS WEEK OR I WILL SOCIAL MEDIA COMPLAIN EVERYWHERE ABOUT YOU AND TO BBB

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 31st, 2021

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Daniel Ray ,

Very fast service. I submitted my claim Monday afternoon online and the repair was scheduled and completed Tuesday morning.

3 years ago

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Judy Thompson Bath, NC

Very prompt for initial repair appointment. Explained everything and informed me what was going on how it needed to be repaired.

3 years ago

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Barbara ,

You are responsive. When I call for service it is scheduled quickly. And, your repair techs are respectful and knowledgeable.

3 years ago

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Al Hoekstra Franklin, TN

Waal fixed my lower HVAC unit. It was not an obvious problem, but he properly diagnosed and fixed the issue. I'm very impressed and pleased.

3 years ago

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DICK HAMILTON Warner Robins, GA

Obtaining the policy was outstanding. Now we hope that if we have any problems the service is as good. Anthony was very knowledgeable and helpful.

3 years ago

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LG San Antonio, TX

No coverage for Preventative Routine Maintenance, yet it is required in order for claims to be approved. After a claim was made for Preventative Routine or Pre-Season Maintenance, they listed my HVAC as "recorded as Needing Maintenance".

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 23rd, 2021

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Erle Benton Avenel, NJ

I had a problem with you covering the backup system of the sump pump. I asked for the Customer Service supervisor to call me. It has been two weeks and no call.

3 years ago

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ernie kyger Silver Spring, MD

I had an issue with my heat pump. the Choice subcontractor would not even touch the appliance. I mean that literally. They said it was inaccessable. I called another contractor out of warranty, and my heat pump has been working perfectly for over a month. All they did was replace a fuse. My dishwasher has stopped working 3 times in the past month. Twice the Choice sub came out and got it working again, but a week later, it stops working. It stopped working again yesterday.

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 23rd, 2021

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Carmen Isabel Yovera Grapevine, TX

I like because they are for me soon as posible . Sometimes i don't like the persons or companies they request to do the job. Or solve the problem.

3 years ago

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Sonja Maroni Bethesda, MD

I would give them ZERO stars if it were an option. In six years, I have submitted three small claims. Two were denied and one approved partially. When a repair finally started, they refused to complete the work and I was left with a huge mess. Save your money and use it toward finding your own reliable repairs. This company makes communication very difficult and time consuming. Horrible service; rude people; a waste of time and money.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 23rd, 2021

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frank patricelli Brockport, NY

I had to wait for a week after asking to have a service on my washer and dryer before someone made me a appointment. Now I have to wait up to 30 days to get money fore the buyout for my washer. The buy out was much less then what a new washer would cost.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Mar. 23rd, 2021

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Debra Reeves Lithonia, GA

I am very much not satisfied with the agent, Ronald L., that I dealt. He was rushy and we made an agreement with my payment in which he didn't honor. He charged my account for an amount not agreed upon and will not return my calls. I'm cancelling the service and disputing the charges!!!!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.
In a recent review of your policy, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 18th, 2021

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Deborah FrenchLovejoy Pahrump, NV

Replacing my microwave and sending me a check for $191.00, and then letting me know that it will arrive in the next 30 days let me know that I will not renew with you after the years that I have not had only 2 claims. Who can buy a comparable over the range microwave for that amount of money? Also, I have not heard regarding my other claim for the dryer and it appears that no one is trying to look into it to complete the claim. The amazing word down in the lower right hand corner is not put on by myself. Far from amazing.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 18th, 2021

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Big Jen ,

The tech sent out was knowledgeable and honest. I appreciated his honesty as I had been lied to twice before by independent companies.

3 years ago

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Joan K Wodstrchill Pekin, IL

Choice warranty increased my monthly payment without warning..increased my technician fee without warning. I was led to believe in beginning, as long as I used your recommended technician you would pay for their recommendation to either repair or replace said item, again not true. Your company is nothing but scam, ripoff. Will make sure to descourage others from making same mistake!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
We regret losing you as a customer.

Mar. 18th, 2021

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Kelly Joe Melton Odessa, TX

When my washing machine failed we contacted the service they worked diligently together some one out to the house( this was no easy task ) and gite the job done

3 years ago

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Rebecca isaak Charlotte, NC

So many denied claims on covered appliances. I feel like you guys will come up with anything to not have to replace an appliance or have very broad exclusions and deny the repairs. There are very few things you guys seem to approve.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Mar. 16th, 2021

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John Radovich Las Vegas, NV

When they decided it was more prudent to replace ilI assumed they would replace like for like. This was not the case. They decided to pay me approximately 60% of what is actually out there. They said they don't pay retail Now I am considering not renewing.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 16th, 2021

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Terrysa Nguyen Little Elm, TX

I feel like Choice Home Warranty does not cover enough for the price you pay. Having to pay a service fee for someone to come out every time for the same issue is ridiculous - when it should have been resolved the first time. But it took multiple people to come out to look at the issue and then to tell us that our warranty is not covered. Very frustrating.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Mar. 16th, 2021

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Jeanne Breden Columbus, OH

The technician was doubtful of getting my claim through even though it is a drip situation that needs to be attended to but he got his service call money.

3 years ago

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Edgardo Sarino Henderson, NV

The Choice Home Warranty gave us a good Door Garage repairman from Pioneer and gave him $45.00 as required. Very competent and efficient. Thank you

3 years ago

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Kristen Fratt Mesquite, NV

Setting up a new account with a new vendor like Choice was worth it because the individual we talked to was helpful, knowledgeable, and patient.

3 years ago

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Daniel Mayes Midwest, WY

This company takes forever to get things worked on I had a product on the 9th month of 2020 and they just came to my house to work on the product on 3-4 of 2021 a previous product that I had worked on they only gave me $400 on and the total price to replace one like it like what they recommend in their paperwork was almost $1,000 I paid 900 and something to have it replaced

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 8th, 2021

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Laraine Grande Staten Island, NY

Answers your appointment requests quickly. No so sure about the coverage issues: My dishwasher door isn't covered! Thought you need the door to work properly in order to use the dishwasher.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 8th, 2021

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Ann Lisle, IL

As of today 3/6/21, I have not been contacted in regards to approval of a new water heater. I called early Thursday 3/4/21 to report the leaking, no hot water problem. Was told by technician that the earliest he could be back would be Monday or Tuesday do to the fact that Choice Home Warranty has not gotten back to him before he left and the the place they purchase the heater is not open on Saturday or Sunday. Disappointed at this point of the service from Choice Home. Technician was very helpful. Explain in detail everything.

3 years ago

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BJ Shelton Norcross, GA

The technician that came out to the house was phenomenal. He was super nice and professional. The coverage is deceitful. They claim their coverage is for "normal wear and tear" but when my unit had a problem because of a leaky coil caused by the deterioration of the coil (which the technician told me happens to every coil over time (sounds like normal wear and tear to me), but hey I guess if they actually paid their claims they wouldn't be in business making money.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 8th, 2021

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Bob Duber ,

This is my renewal, talked to Matt great low pressure salesman also got a warranty on a house i am selling, and telling my sister about my experience

3 years ago

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Nick Stein Evanston, IL

For this latest service call things went well. The contractor communicated and followed through to complete the repair work needed.

3 years ago

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Alix Matos ,

My first claim was denied for ductwork, so I am disappointed that ductwork is included in the contract, I've been paying for my policy for several months, and the claim was denied. Don't say something is covered when it isn't. I paid $85 for the contractor to come out and I don't know why the claim was denied. From the email I received, I thought it was going to be covered so I was surprised when the contractor said it was denied.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you.

Mar. 4th, 2021

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Steve Port Saint Lucie, FL

Not worth the money, totally dependent on the quality of the vendors chw uses. I've had a problem with each claim I have made. Denied on first claim said not covered. Second claim after 2 weeks vendor never showed up. When a different tech showed up said he only just started working on appliances. Last claim vendor never fixed problem and I'm having trouble getting them to come back. Stay away.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 4th, 2021

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Lovita Redd Conyers, GA

I like how easy it was to request service/file a claim. The communication from the company was immediate upon making the request.

3 years ago

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RW Houston, TX

I filed the claim and within two hours an appointment was scheduled. The technician was professional and courteous and did a great job. Thanks!

3 years ago

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p Benajam Bluffton, SC

I had to find my own technician. I paid $85 to appliance repair and then find out that CW cancelled the order. So I had to file another claim because they could not find another technician to come out to service my dryer. I was told that I would be reimbursed the $85. So I found a new company to come and service the dryer. I pod $95 for them to diagnose dryer issue. Sent in work order which was approved. So now I have to call and get my original $85 back and I need to pay when the 2nd service technician comes to repair dryer. So I am out approximately $350. Not very happy.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate /your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 1st, 2021

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Richard groth Kittanning, PA

Very informative and completely assured of coverage details. Offer was great and will be able to review with forwarding email confirmations

3 years ago

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missmiller23 Hyattsville, MD

Response time is quick. They don’t give me any problems. I like their service, better than other home warranty companies I’ve had in the past.

3 years ago Edited May 24, 2023

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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COLEEN FLOBERG Eudora, KS

We had a heat pump issue, clearly covered per contract. The technician hired by CHW stated they do not know how to work on heat pumps, but knew the unit needed to be replaced. CHW denied, then it worked, then it went out again& CHW told us to hire our own technician, we did so, they gave reasons why it needed to be replaced. Denied, told us to get another opinion (at our expense, of course), we did, denied. We asked for a review, denied BY THE SAME PERSIN WHO DENIED THE CLAIM IN THE FIRST PLACE! Poor customer service, rudeness, lack of integrity & honesty.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 25th, 2021

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Ivette Rivera ,

Claim to repair heating system was declined due to corrosion. I was in presence when technician was taking pictures and assessing the problem. There is no corrosion in my system. I called the technician and asked him if he had seen any rust or corrosion and he said he did not see any corrosion. I’m wondering if Choice is trying to not cover a claim...

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 24th, 2021

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SJP St Louis, MO

If I could have rated Choice with negative 5 stars I would have. Had simple plumbing issue. Instead of snaking (which a plumber I hired on my own did and it rectified the problem), the agent they sent only offered ripping out a wall to access a pipe. Was in my home for about 5 minutes, did zero work but I had to pay the $65 service fee. Choice would not refund or offer any other option. They are definitely not customer centric. Save your money and frustration. Go elsewhere!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Feb. 24th, 2021

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Arllene Gastonia, NC

They do a excellent job in taking care of your claims and send out very professional and polite people to take care of whatever needs fixed bikes

3 years ago

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Yahya Jordan23 Wesley Chapel, FL

Bunch of Liars, sent a tech who didn't do anything , just looked for 20 min and when I came out he was like " What is going on " LOL, what you mean what's going on , you should know what's going on , not met telling you . Then the same company setup another dispatch because they admitted that it was a mistake and need to check . Finally the company they sent confirmed it's not Rust issue, they still sent me an email saying that they don't cover due to Rust issue. unbelievable

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 22nd, 2021

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Vernicia Winn Covington, GA

It has not been a great one. I have have had to have them replace items and the value that they want to pay is ridiculous. When sold the sales man have you thinking that you have made the best decision going with them but in the long run I not truly satisfied.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 22nd, 2021

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Francesco Avon Park, FL

I am pleased with the response time. I had another home warranty, which had terrible service. I am so glad the I selected Choice Warranty

3 years ago Edited September 14, 2021

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Robert Coles Hackensack, NJ

My Hot water heater went out on 2/14/21. A plumber responded on 2/15/21 and told me my Hot Water Heater was shot! He took numerous pictures! I received an email saying a replacement was approved on 2/16/21. I have heard nothing since and today is 2/18/21! Meanwhile 5 days no hot water in middle of winter and a baby in the house! I called PSE&G, they offered to replace at a very reasonable price in 1-2 days! This my first time with choice and my experience is not so good!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 22nd, 2021

Choice Home Warranty Reviews