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Emily Fort Mill, SC

Was not happy with my last claim. You denied my claim stating it was not normal wear and tear. My knobs on my range needed to be replaced. They are cheap plastic that surrounds each knob. So if you use your knobs which is the only way to turn on the burners, of course that is normal wear and tear. This was a simple not costly claim. But you denied it and it makes me question why I have the warranty. You said it was stated in the policy. I doubt that your policies are that detailed. And why upset a customer over a simple repair. Your 15 minute consult was a total waste. You weren't interested in listening to me and did not value me as a customer. Therefore I have placed a negative review of you on Goggle and also Amazon , which is where I eventually replaced my knobs. I deserve better than this and you deserved the negative relieve. I deny the review that I gave you after this episode. You caused me a tremendous amount of stress for a simple repair.

10 months ago Edited December 1, 2023

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Rebekah

Choice Home Warranty had a guy out to fix my garbage disposal fast and and easy! The company they had sent out was great to work with and installed a new garbage disposal same day! Thank you Choice Home Warranty! Rebekah E

10 months ago

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Jim

The speed, professionalism and courtesy of the service technician. Frankly I was surprised with Choice considering the bad experience i had with other home warranty companies.

10 months ago

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David Calabasas, CA

I was very familiar with the pool equipment repair company you sent me and knowing how good their work is gave me comfort that you contract with well rated and respected companies.

10 months ago

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Upendra

Some of them work out nicely, but some of them don't. So there's unpredictability to it. There are times where customer support may be good, but the person who they've asked to do a piece of work, the workman, he or she might not be good. A good experience was when the air conditioner was not working, the person went there and switched the broken component and everything was working just fine.

10 months ago

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Joe

Overall, it's been a really good experience. We've only had to use it once and hope we don't have to use it a lot. We have a dishwasher issue. The appointment was set, the folks came out and they had to order a couple of parts. So they're coming out next week to fix it. But they were prompt, time wise, and very nice. It's not fixed yet, but that will happen next week.

10 months ago

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Anonymous

They're very trustworthy. Customer service has been very, very good. They respond quickly and diligently in taking care of whatever my problem has been. They jumped right on whatever it was- ordered any part or whatever. The only thing is that they're just too expensive.

10 months ago

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Anonymous

I like Choice Warranty. But sometimes I think it's up to me to make the decision about the people that they hire, if I'm going to use them or not, because it varies sometimes. Sometimes they send out some good people and then other times, I don't know where they get these people from.

10 months ago

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James

They were excellent. They answered all of my questions and they were very well informed. Everything they told me has proven to be true. So I made a great choice in choosing Choice.

10 months ago

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Byron Berlin, MD

Tech, contact us on Thursday the day we called Choice. He gave us a Monday appointment which my wife was not thrilled about, late Thursday night he called us to tell us he could be there Friday morning my wife was delighted. He came in assessed the problem. Fix the belt in a matter of minutes and it was gone.

10 months ago

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Sheryl

I haven't had very good experiences with them. I've waited for a long time to get responses, and most of the time that I requested help, they sent me a text or an e-mail after a few days saying I can hire my own technician and they will reimburse, but if I had my own technicians, I wouldn't need Choice.

10 months ago Edited November 8, 2023

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Larry D Johnson Hephzibah, GA

The time and service was 100% top of the line, I could have not asked for better service and cost savings off the chart, only the best, Choice contact rep. stayed in touch from start to finish.

10 months ago

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Don G

Service was great. The renewal price jumped up, so shopped around. When I said I was leaving, offered same price as before, but it was too late. Would have stayed if not increased price in the first place. Don

10 months ago

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Brandon Dallas, TX

A little disappointed that a claim for an old leaking water heater that had to be replaced was denied due to not going thru “proper” channels. The apartment would have flooded so we had a new unit installed ASAP. The customer service reps were good.

10 months ago

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linda laner

Customer service was excellent. First appointment plumber cancelled as he didn’t have any one to send. Took a day off to no avail. Rescheduled with different plumber who was excellent.

10 months ago

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Bates

I am so thankful to have CHW. We have had them for three years and they have always been responsive and helpful to have any issues fixed. I would recommend CHW over another warranty company we had previously.

10 months ago

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Pearl's Properties Sacramento, CA

I called in a service order, Stating that my fan was making loud noises. I was told that someone would reach out to me. I was charged 75.00 The service person came out, Reported back that someone who created the fan the motor fan. The claim was my fan in the bathroom was making a very loud noise. They denied the claim and said that they don't fixed anything unless it's broken. Meaning does not work. I feel I could have been told that over the phone when I placed my order. So all of this could have been avoided. And I could have saved my money. So i'm sorry when you cost me money and you could have stopped it. With a simple phone call but you didn't. I cannot rave about your service.

10 months ago

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Mike Proscia New Braunfels, TX

Choice Home Warranty provides me with the comfort of knowing that whenever I have an issue with a covered service/item, I know CHW will take care of everything to my satisfaction.

10 months ago

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Verlin Herbert Willis, TX

Things are not going well I put two claims in poor service plummer came out n he act like he didn’t want to do his job now this weekend my wife was washing n we had backup in toilets n tubs we tried to let him no he did a poor job, also I had another claim that my water heater is not working properly, he was supposed to come by last Friday at 3 never came so I called n he told me to call Choice because he’s not taking Choice jobs, my wife is very unhappy about everything

10 months ago

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Bruce Van Nuys, CA

I called home warranty to have the dishwasher in my new home repaired. The technician and scheduler communicated well on when they would arrive and the technician was professional and efficient. Nice work.

10 months ago

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John Joyce

My oven had a board that went bad. Choice sent a technician out quickly, the problem was diagnosed and a board ordered. The technician returned and repaired the oven installing the new board. All went smoothly.

10 months ago

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Maryann Pompano Beach, FL

The response was quick from Choice. I was not happy with one vendor they sent because it took two weeks to get a part to fix my refrigerator. They claimed it was their supplier. Two weeks without a refrigerator was hard to deal with. Once it was finally fixed I was grateful.

10 months ago

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Brian Malverne, NY

The staff is very helpful when processing a claim. The only problem I have is with the vendors they have on a listing. We had a problem 3 times about the vendor being unreliable or untrustworthy. When I make a complaint, they do not remove the vendor, but allowed them to accept my request for service the next time.

10 months ago

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Bill

The thing I do not like with Choice Home Warranty is the response time between summiting a claim and the arrival of a repairman. Then, most of the time, they have to order a part which delays the repair. Also, I do not like the 30 day wait time for a E-Card in the case of a replacement settlement.

10 months ago

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Srihari Frisco, TX

It was promptly registered. However, the technician assignment did not happen immediately. And the appointment happened beyond 48 hrs. Luckily, it is not a deep red situation. If there was a system that needs immediate attention, I want to ensure the lead time is shorter.

10 months ago

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Eli Chaimowicz Miami, FL

It takes too long to get a service appointment and god forbid you have to fight a claim then you are without the broken appliance the whole time. This happened to me with my air conditioning in Florida. I put in the claim Friday night and a technician picked it up and was scheduled to come between 3-8pm Saturday. Then the technician cancels the appointment and no one comes out until 6pm Monday. The technician does an examination and determines the Freon is very low due to leaky coils. He suggest replacing the unit. The company escalates the claim and then 3 days later denied the claim. I’m now almost 1 week with no AC. They tell me that the unit is dirty and the dirt is why it’s malfunctioning and they are denying the claim. They tell me the unit hasn’t been maintained even though it was professionally cleaned just over a year ago.

10 months ago

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Betty Portales, NM

I was able to submit a claim online or by phone, talking to a real person. The service technician came to my house the next day to fix my refrigerator. The process was easy. I am really glad that I have Choice Home Warranty.

10 months ago

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James Kyle, TX

Easy to file a claim. We are in a smaller town and it is hard to get people to come here fast enough. Not necessarily Choice's fault, but very difficult to get work done. Right now have an issue with our microwave. Took a week to get here, had to order a part, and come back a week later. They tried to install the part but found there was more interior damage and the whole door needs replaced. Choice is arguing with the fixing company. Now it has been 4 weeks and we are still with out a microwave.

10 months ago

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Antonio Wise Hampton, GA

Choice Home Warranty provided an immediate response when contacted, reference my AC issue. The company doing the repair contacted me promptly and the repair was completed within 2 days.

10 months ago

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Barry San Antonio, TX

I would give a higher rating and the reason I have not is that when our water heater started messing up we went through everything but when the claim was approved by choice all we received was how much I would have to pay out of pocket which is around 1500 dollars. Nothing showing what was covered and how much the total job would be, so I am wondering why this is? 1500 is alot not counting the service fee to come out to the home. The customer should be able to see the total transaction from beginning to end.

10 months ago

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Anthony Gallo

Everything was good just wish they had the part on the truck on the first visit. I offered to given the model # when I called in to open the request. The two repairs men were great, pleasant and knowledgeable. Much better experience than my first two repairs.

10 months ago

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Lewis H Roper San Francisco, CA

The Tech came out as promised but unable to repair the ice maker he said he have to ordered a new ice maker still waiting on a email as to when he returned and installed the ice maker

10 months ago

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Larry Davidson Birmingham, AL

The repair guys were nice and efficient and they stopped the faucet leak. The faucet was leaking a stream about like a pencil lead. I have noticed that it is now dripping just a drop every 4-5 seconds. I can live with that

10 months ago

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Michael

The app is easy to use. I made a phone call and I spoke to a representative quite quickly. They were able to address my concerns and were able to get me taken care of the next business day.

10 months ago

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Juan

I have made two claims with them and both of them I had to cancel. With both of them I had to purchase the air conditioner and the refrigerator because they just did not have any communication. On the first one it was just the fact that their provider took too long and then on the second one there was literally no communication. They weren't able to communicate between the vendor and Choice, so I had to cancel both of them. Pretty bad.

10 months ago

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Julie

I called for a claim for my fridge and the servicing time where the technician came out was great. But the technician themselves were just okay on their customer service. I actually got double charged for my service fee. So I'm still waiting for them to refund me back the second payment, and I'm still waiting for them to fix the problem.

10 months ago

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Maryann Philadelphia, PA

Clean efficient repairman. Did his job very well. Saved me the cost of a new refrigerator. Living on a fixed income, a big expense like a new refrigerator is a disaster. Thank you.

10 months ago

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Martha Reading, PA

I get emails daily to buy the warranty. I already have the warranty, paid for a year. I did that on my own without help from someone on the phone who doesn't know what to do when I tell them I still have my policy active, The website is difficult to get around to find my policy . I did have to make one call, and everything went well. Please leave a note or something on my policy to stop calling me and sending emails about getting a policy. It's really starting to get annoying.

10 months ago

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Michael McLean, VA

The technician assigned was very prompt and responsive. They took the necessary time to explain the issues and possible causes. They were thorough and methodical in diagnosing the problem and resolving it.

10 months ago

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Laurel Fulkerson Los Angeles, CA

Excellent customer service! Technicians need to come out w/i 24 hours if it’s an emergency— 2-3 days too long! Also most of the plumbing companies you use are 2-3 star companies, You need to get at least one 4-star company! Also no need to send e-mails to your customers 7 x a week, that’s too much, once a week is enough.

10 months ago

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Teressa Kansas City, MO

I love choice home warranty. Every time I have had a problem a professional came out and fixed it. It was awesome. I have told all my family to get choice home warranty because you never know if something could happen

10 months ago

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Rich Trenery West Sacramento, CA

Put in claim on Sep 18 Technician came out on Sep 20. Identified the problem. Parts ordered Sep 21. Made next appointment for Oct 3. Oct 3 appointment changed to Oct 13. Oct 13 no technician. Oct 16 we rescheduled to Oct 19. This took entirely too long. We had to but another microwave to meet our needs. Asking a client to be home from 8-5 is excessive. In the past we could choose from time blocks or AM or PM. This was not a good experience!

11 months ago

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Wendy

I needed to have my furnace repaired before winter started. The representative that responded to the service call was very respectful, courteous and informative. It was done on time, in a timely fashion.

11 months ago

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Dione

They get to the root of the problem with whatever you're calling about. A couple of weeks ago my dryer had gone out and I called them and they sent somebody out and got it fixed.

11 months ago

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Anonymous

Their support was good to a point. They could not find somebody to come over here and I have not received my rebate check yet. I'm just waiting to see how it plays out for other things that I would have to have fixed.

11 months ago

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Sean

I had a claim with them recently, and after I filed the claim they went ahead and processed it. We got the tech to come out, check everything, and then we went to go order the parts. But they took way too long to approve the installation, so after they approved it, the tech went to go pick up the parts, and it had been so long that the vendor canceled the order. So it pushed out the repair, which should have really only taken a week, for like 3 weeks.

11 months ago

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Jerry

My air conditioner went out in the summer. I submitted the claim. I was told I would get a technician assigned in 12 hours. They came back with "the technicians will not be assigned in 12 hours, it'll be 48 hours." The house was boiling hot. It was a safety issue. I had to go and get a different company to come out here. I contacted the warranty company to see if they would reimburse me. I never got a response back.

11 months ago

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Khurram

My A/C went bad, then my pool pump went bad, so I had to call you guys and it actually serves the purpose. The thing is, sometimes it takes quite a lot of time for the tech to reach out. In the end, all good, you know they'll come and they'll do the job, but the wait time could be reduced.

11 months ago

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Wanda

Customer service is always great. They always seem to be you know to get you what you need. I just used it for my sink probably last month and I called in and they put a claim on it, and in less than a week's time we had an appointment and it turned out good and the sink is not leaking anymore.

11 months ago

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Maryann

I had to use my warranty on my refrigerator freezer, and it took a long time to get it done. But they kept at it and we got it fixed. So I appreciate that they had to come back one or two times because it just was not getting fixed properly, but they held to their warranty, so I appreciate that.

11 months ago

Choice Home Warranty Reviews