Choice Home Warranty Reviews

Picked contractors out of my geographic area which increased response time and follow-up for subsequent issues that might arise. If you opt to hire your own contractor then their reimbursement is less and makes you use their guys. This involved a replacement of AC system. Very disappointed in how it was handled!

In order to settle a claim, I followed the instructions of a customer service given over the phone. Apparently these instructions were somewhat different from the official version and did not get reimbursed for the money I paid for the work to be done Choice Warranty should have reviewed my case in a business like manner taking in consideration the information I got from their representative.

They answer all the questions that I have. Plumber came out, looked at the issue, didn't take much time for him to resolve the problem and that was good.

I've used it 2 or 3 times and every time it's been a good experience. They come right out within 24 hours and handle the problem. And it's been a Godsend.

So far, I've had great customer service. I just renewed and we had a plumbing leak in our bathroom. So within 24 hours, we had someone out to repair it.

Choice Home Warranty is very reasonable also, and their deductible is also reasonable for $60 or something like that. And they are prompt in the response.

I wouldn't get it again. I put in a claim in August, and they came again today. This is the 4th person that has come. One didn't come because you didn't pay him. I've paid twice to have it repaired. Nobody ever changed that around. And then finally they got Sears here today and they have to order two more parts. That was August and it is now January and I still don't have an oven.

They said that they would get a person to come and they didn't. I finally looked online and found that they weren't going to get a person to come, but they didn't make any attempt to contact me separately. Now we're going back and forth about what kind of paperwork and so forth they need.

We don't ever get any customer service. We had one good experience lately, but the rest are either you guys schedule an appointment and nobody calls, or it's just like a random time. So you're kind of held hostage to when they're coming. It's not a very good system.

I just appreciate them getting it in a timely manner. My experience with the person who came was very good. The person they had working for Choice Home Warranty to fix our fridge did a good job.

I always get answers. Very quick, responsive, and nice. it's been good so far, like I said, it was only just one time where they didn't cover what I looking for, so. But that's okay, I'm very happy with it.

I had a pump on my well problem, I had to have my water heater fixed, and my A/C fixed. Everything was well done later. They are precise and they fulfill what they are promising. I highly recommend it, so far.

2mins to file a claim, a very rapid email with the name of the contractor and appointment date. Service tech was great. I’m very happy with my first claim!

The last time I used them, it was a good experience. The guy called to make sure I was home. He came in, he assessed the problem, checked it out and took care of it. But when I had my water heater replaced, it took him almost three weeks to do it and the guy that did it left a line that is twisted.

You change the price and don't notify me. I've been told I was sent an e-mail and I did not get the e-mail saying that the price was raised. I think there should be some type of notification to your customer before you change your price.

Overall, my experience is not that great. I called them so many times. I have met really good representatives trying so hard to resolve my problem. But the thing is, if the company they assigned is not doing their job, it's not their fault.

They always know what they're doing. Used it for my microwave that needs to be fixed, and there is an appointment already scheduled. And my dishwasher that is planned to be fixed.

I have used choice warranty a few times now and I have gotten great service. Hours after filing a claim I get an appointment with a service provider.

This was the worst home warranty company EVER. They would literally send anyone out no matter their experience level. I had someone come to my home smelling of marijuana, I had someone lie and say they fixed something that they didn’t. I was double charged. The appliances in my home are on the higher end some of the techs just weren’t familiar and the time choice did a pay out it wasn’t even enough to pay shipping for the appliance I needed to replace. I had a pool tech come out, he was great. Other than that NOOOOOO DO NOT DO IT. Not to mention it took weeeeks in the middle of summer for them to have someone come out to address my air and I was pregnant. It was unbearable. When someone finally came out they said it was one thing wrong… then came out again and said it was something else. Oh and I had a guy hang up on me because he was late and when I asked what time he would be there he couldn’t handle it and had the worst attitude in the world. I have that one recorded. I really wish I could list my phone number and just go over every reason you shouldn’t pick this company but I can’t. Just take my word for it please!!! American home shield was better but my new home is over 10k square feet so they couldn’t cover it.

I am a Property Manager for several properties. My owners are out of California and I have worked with them quite a while. They have 100% faith in anything I recommend. Our experience with Choice Home Warranty this year, has been horrible. It's interesting, how different it is, to speak with the "Sales" people, that sell the policies as opposed to the representatives that handle the claims. The majority of the claims were denied and those representatives did nothing to try and help or process a claim. It's extremely obvious, Choice Home Warranty trains the representatives that process claims, to do whatever is possible to make sure a claim is denied. I've worked with Home Warranty Companies for over 15 years, I've never had claims denied, until this year, with Choice Home Warranty. Choice "sells" their policies by offering lower prices than most other Home Warranty companies/policies. I would advise people to know, why the Choice Home Warrany policies are cheaper. It's because they don't intend on processing most claims, they plan to deny as many as possible.

It worked, I was not happy about the technician having to come back because the furnace failed following the repair. It was not clear how to get them back so I opened another claim which was a mistake. Should be easier

The amount of time it takes just to get a service technician out is ridiculous. Combine that with Choice Home Warranty's AWFUL customer service and their poor communication (twice now they've said a technician was scheduled only for me to find out the day of the appointment that no tech was actually scheduled), and this has been a hugely frustrating experience. I'm currently over two weeks into having a non-functioning kitchen faucet because CHW failed on the first appointment scheduling, had a tech come out to confirm the faucet needs replacing, and I'm still currently waiting for the tech to come back for the actual work to get done.

Only because of all the denials. The plumber Denizas was the best. There's room for improvement. But it is worth having a home warranty, it takes the hassle out of worrying especially when you get approved for the service.

Our microwave needed to be repaired and the process went smoothly. The technicians who conducted the repair were very professional and knowledgeable.

They didnt approve my bathroom ceiling fan but it wasnt that big of a deal. The big things like my refrigerator and my air conditioner they did take care of

Since I started my coverage with Choice (1 year ago), I have had to call them once only to take care of a problem with my gas range.. They were prompt and very knowledgeable of what they had to do to correct the problem.

The appointment was 11-3pm, the tech arrived at 9pm. The diagnosis and feedback from Choice said the AC was to be fixed. Based on the diagnosis and age of the system, I agreed that the leak warranted an AC repair, either by replacing the air handler with a certified used or a type of patch that could be done with the coolant drained already. Instead, I waited all day and lost a day of work for a tech to simply refill the coolant without fixing the known leak. The previous fill lasted 3.2 months, so this will be an ongoing expense for Choice, why not make the fix more permanent? The system was installed in 2014, it's 10 years old.

The best part about is that when you put a claim, the response is very quick. The network of services that they have is very good professional, and explains everything.

Claim was filed. Rep stated it needed to be broken up into 3 claims so she canceled mine and submitted 3 separate claims. All 3 were approved. Company assigned the wrong type of technician to a claim which was 4 days after the emergency (sewage) was reported. Customer Service Rep stated I could get repair done and would be reimbursed because they had problems finding a service tech in a timely manner. I did so and the company refused to reimburse me stating "you did not follow the rules . You did not submit a claim, a claim was not approved, the repair person did not call us prior to fixing your problem therefore it is not covered." So my original claims were all APPROVED, but because the rep resubmitted, sent wrong person, canceled that claim and never entered another one to cover my emergency I was left with a bill in excess of $900 vs $75 service call fee. I requested over 5 times to speak with a person in management and have not been contacted.Deceitful, irresponsible and poor customer service. If you make a mistake own it, learn from it and move forward.

Water Heater stopped working so called choice to schedule a technician to come out. Choice sent out a technician who was approved by choice to swap out electrical breakers. The technician did it incorrectly and it caused an electrical panel fire to occur a few days later which could have killed my family and myself if I hadn't smelled the burning wires and ran into the garage to check. Called choice to have a new technician come out and fix, choice denied the claim saying they do not fix overloaded breakers even though they were the ones who sent the initial technician. I had to pay out of pocket $2500 for an electrician to come and replace the entire electrical panel.

Was misled from start, a scam in my opinion. Will not cover 100% if repair. Took 5 days and still no service call and I had to get someone out here and they did not pay difference of service fee plus they called it a reimbursement when they could not honor the 24-48 hour guarantee in contract. Will be cancelling after I receive my reimbursement check just to pay cost of a water heater replacement. Their so called hidden replacement cost guide that they pay for appliance repairs or replacement is not available to us to see...bunch of BS and finally their Customer service personnel can can't speak english well enough to understand, had to get to a case manager before I could clearly communicate with them. Took 5 days for them to get a tech iut for sump pump failure disregarding the water in my basement and would not allow me to get a local company out quickly or I would have ti pay the total cost.... Beware of this company total scam artists

Very slow and disorganized to resolve the claim on my front loader washer. Took a month to determine approval of a replacement. They were disingenuous when they sent an email offering the choice of a Lowe’s gift card for $547 or a replacement by Choice which could take longer than if I took the low value gift card and handled the replacement myself. When I searched the internet for prices of front loader washers, I determined that none of the leading manufacturers sold any of their appliances for less than $698 so I denied the gift card and asked to be assigned to a representative. I called the assigned claims representative to discuss Choice doing the replacement and was told that wasn’t really an option although that is how it is advertised because they don’t order or ship washers. I was told my only option was the $547 which wouldn’t cover a replacement. I asked how this was calculated based on my search. The representative said it was their wholesale cost which didn’t make sense since she just told me they don’t buy washers to satisfy claims. I told her that a bogus wholesale calculation wasn’t going to help me as a consumer paying retail. At the end, they wouldn’t listen to reason and only agreed to send a check instead of a gift card for $547. That would take another 30 days. Being without a washer for 60 days isn’t customer service . I filed a complaint with the BBB and will now have to buy a washer at retail out of pocket. Buyer Beware!

I had a problem with my water heater and the company refused to replace a part with the exact part because it was too expensive so the tech had to make adjustments and the adjustments weren’t covered so having this warranty is uselessl.

We are in our fifth week without our HVAC. It is so cold. It already was having problems with the cooling the last couple months of summer. They sent a tech he got it to run for two days. He said the unit needed replaced. We paid him his fee. They sent him again. Again he got it running. He told us to run it for 4-5 hours, then turn it off for 2 hours-repeat. He said that might last until he could get the claim through to replace the unit. We didn’t hear anything. Then the HVAC quit completely. They kept saying the tech did not get back to them. One rep said they were reassigning the ticket; they did not. After calling for several days, did finally reassign it. The new tech finally got. He told us the HVAC should have been shut down. It could have caught fire or exploded. He said the HVAC needed replaced; it was 30 years old. (The house is 22 years old). They were to come out today but canceled-weather. I called Choice Home Warranty. They said they could not do anything; I would have to go online to reschedule. Once online it wants you to agree to pay a $139 diagnostic fee. I’ve already paid two fees. It has been below freezing so much during this time. We have had snow. It is going down in the single digits tonight. We have bought 4space heaters to try to keep the temperature in the house above 60°. I filed complaints with the BBB, the FTC, the New Jersey Consumer Department and the Tennessee Consumer Department. We are at a loss. We are old (70 & 92) and we are cold.

I jumped the gun and thought my refrigerator quit. I was wrong. I was given a call number. The following morning, I called CHW and had the call canceled.

This was the absolute WORST experience we have ever experienced!!! When my wife called in the request for service regarding our Hot water heater, she was asked dozens of questions, and ended up saying, "That's not covered in your contract"!!! I looked up our contract and verified it IS covered! When I called Choice, I also got a voice mail, which asked a LOT of questions! I finally did get a claim number. Choice sent an E=Mail stating Desert Rain Plumbing will be calling. Raycon came to our house and told us he will have someone call and come to acess the damage Mitch of Premier Restoration came to look at the water damage. He har someone come out on Wenesday. They brought three small fans and one large one. He told us they have to run for three days, and they would be back on Friday. Thursday, Desert Rain Plumbing man, Michael, came, unplugged the fans, moved them away, and proceeded to install the new water heater! Wevhad to give him $800.00! (guess we just bought a water heater!) When I asked him how will the restoration people be able to put up new drywall and baseboard with the water heater in the way??? His reply was, "That's not me problem"! This was all scheduled backward!!! The Restoration people never showed up! Saturday,Nov. 18th we were not getting any water in the kitchen sink! The other sinks had water, but it took over 15 minutes for ant Hot water flowed. ALL faucets except the kitchen. We called Desert Rain Plumbing, left a message. We did not hear fom anyone! We called Desert Rain Plumbing on Monday, left ANOTHER message! We called Choice and spoke to Tiffany, who told us she would have a tech person out on Tuesday. She also said she would call the Restoration people to call us! Scott called from Resoration to tell us the earliest he coud get someone out would be December 7th! He wanted $600.00 deposit, and the He sent an E=Mail Invoice!!! balance of another $600.00 when finished!!! I did NOT OK it! Instead TI called Brittany at Restoration and CANCELLED the Dec. 7th service appointment. I asked for an E-Mail stating that it was cancelled. While I was talking to Scott , two men from Priemier Restoration came to FINALLY pick up the fans! Tuesday, Michael , from Desert Rain came. I told him I was happy he came, and that I was hoping he could rectify the water not flowing from the Kitchen sink. He told us we needed a NEW FAUCET, this one was full of silt all the way down! I asked him to come with me to get a new one from Home Depot. He said he's not allowed to do that, and the recycling pump was not included in the Coice claim! I said that I would go myself and buy a new Faucet, and can he wait for me to come back with it? He said "No! I have an appointment! He had an appointment, but he came early??? He quickly left, got in his car and drove off! He knew he was getting in too deep and ee would call him on it! My wife called Choice, talked to Cindy. Rita started explaining what occurred, and asked Cindy tolet her talk to a supervisor. Cindy put her on hold from 12:15 - 12:50 ! My wife was Cut off! My wife called back. Now she was talking To Farrah who said we have to do a new claim to get a Recycling Pump. She gave us a new claim with Sage Plumbing, who did come to see what was needed. Someone did come on Wednesday and install the Recycling Pump for $792.00! At one point we were so stressed over this entire process, we were on the verge of callng Chanel 3 to see if we could get some help. It seems like we were taken advantage of being Senior Citizens! We really do not want to continue with CHOICE HOME WARRANTY!

This company is very difficult to deal with. They make it extremely hard to collect on a claim. Their liability is very limited on most claims. They purport to warranty many things but in reality they cover very little. Their customer service is difficult to deal with. They can answer questions by script only. They do not listen. They do not try to understand your situation not do they care. I think their only objective is to pay as little of the claim as possible. When you elevate the claim to a higher level to get someone to look into your claim, it gets even more difficult. What Choice Home Warranty advertises is not what they deliver on. I will never do business with them again. They are borderline fraudulent.

They are very straightforward, no hidden clause or fee. Most importantly, it's the ease of filing a claim and getting things fixed that makes me give this rating.

We are thoroughly disappointed with the service received. Our septic system (specifically the pump in the downstairs portion of our home where our 86 year old lives malfunctioned. I immediately placed a claim. After over 72 hours, we still could not get it repaired because the representative said they could not find anyone to service in an appropriate amount of time with multiple calls, we were told we could find someone to repair it and submit the bill. When we went to submit the bill, it stated, if we did not get prior approval, it would not be paid. Now, we are out over $500 that should have just been the service fee. And, to top it off, I called the first company on the list when I goggled the issue, and they came out within 2 hours without delay. My uncle could not flush his toilet, use water to wash his dishes, etc. for 72 hours. He is unable to climb the stairs to our part of the home due to his health. I have never been more disappointed than I was with this issue.

Services - Prompt actions. Good reputable contractors

Good service. Technician did a really good job

Response time for a toilet clog was slow.

They don’t cover anything. It’s never considered “normal wear and tear”. Find another warranty company.

Choice Home Warranty sent a service contractor to repair my Dryer and the gentlemen was very knowledgeable and did a excellent job in repairing our dryer. I have had other warranty companies but we made a good decision switching to Choice. They don't just send anyone they send professionals. Thank you Choice

The first claim took a lot longer to get it permanently fixed. I took almost four weeks to get it permanently fix. Plumber came out the first time and only temporarily fixed it. The other claims went well with a local plumbing company came out quick.