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Verified Customer

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Wendy Williams

Declined to repair AC unit. Said it was physically damaged which was not true. Canceled my service with them! If they can't replace or repair something as basic as this I don't need them. Could never talk to a person regarding this or any other issue that I had before this. I have only had policy since March!

3 months ago

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Verified Customer

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Donald

Prompt service getting AC repaired and had a repair preformed on my refrigerator that had a water leak

3 months ago

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Verified Customer

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Shannon Wilhelms

I would never recommend this company. If an appliance breaks down, they won't repair or replace it. They will extremely low ball a buyout for the appliance. If you call, you will be assigned a claim manager who will be extremely rude with you. It will take 30+ days for the buyout to be processed.

3 months ago

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Verified Customer

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Nancy Eckerman

Satisfied with the service and work done. Defiinetly better than my Previous home warrant service, AHS.

3 months ago

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Verified Customer

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Jim Courville

I have had the policy since 2021. I have made 2 claims and both have been denied for some stupid reason. I asked for a supervisor and the claims manager said there was no one above her and hung up on me because my 15 minutes were up. I know she has a boss. She is not the president of Choice warranty.

3 months ago

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Verified Customer

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Michael Harris

The AC companies sent to fix my air did not fix the problems. I’ve had 2 different companies out neither was able to diagnose the problem. I cancelled the third company .

3 months ago

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Verified Customer

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M L

This company is a joke. The customer service lack of customer service knowledge is baffling. The turn around to get a response on the message portal is sad just like the reply that is never helpful. DO NOT pay ahead for a year to save, its a trap.

3 months ago Edited June 12, 2024

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Verified Customer

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Joye Daniel

I am please with CHW totally. That’s why I have stayed so long and recommended so many people to you.

3 months ago

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Verified Customer

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James Nielsen

If I good give zero stars then I would. I'm not seen as a person just a number in your system. Claims resolution is way longer than necessary. Terrible communication. Having to live with no refrigerator for 3 weeks now is beyond insensitive.

3 months ago

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Verified Customer

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Kiersten Strowder

One of my service request was done by company, then I found out later it was not done correctly and instead of sending a technician out free of charge due to the contractor error, choice advised I would have to put in another service request and pay another service fee since it was beyond 30 days !!

3 months ago

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Verified Customer

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Sonya

They find every excuse so they don’t have to fix anything.

3 days ago

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Verified Customer

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Mike

Terrible service did not honor my claim unjustly denied claim

1 week ago

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Karl

Great service when I called they responded in a timely manner . Then set up appointment for me and when the work was done I was very pleased not complains

2 months ago

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Shari Costaney

Spoke with Brandon J who I must say was very helpful and professional. Answered all my questions without pressuring me and was very pleased with his service.

2 months ago

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Verified Customer

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Marilyn

Had a little trouble with appts fo finish putting in ice maker. It was done last week with full satisfaction. No problem.

3 months ago Edited May 30, 2024

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Verified Customer

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Qun Liu

I like the claim process which is simple and easy to use. I don’t like sometimes there’s lack of tech responses and I was told to find a contractor myself.

4 months ago

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Verified Customer

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Tayari Coatie-Flemming

Even though I was not the most pleasant customer, my direct connect rep remained professional through out our interaction.

4 months ago

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Verified Customer

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Gary Lightfoot

Service took a long time. We were without our microwave for a week and a half before the technician came. For our stove issue we had to wait another week for a part to come in.

4 months ago

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Verified Customer

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Tom

Both our claims were handled in good time. Our dishwasher was not repairable and we got an allowance for a new appliance.

4 months ago

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Verified Customer

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Linda Nutt

Great company that sends knowledgeable techs from pre-screened companies. Everyone of the techs had our trust from the beginning of the appointment.

4 months ago

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Verified Customer

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Angela Robinson

I’ve been a client for a while but their customer service lacks supporting wits customers. I often have to follow up and no one reads the notes or requests made by it’s customers

4 months ago

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Verified Customer

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Luther williams

I love choice Warranty I have used it a few times and was very satisfied with them I tell all my family and friends about them

4 months ago

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Verified Customer

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Janette

You guys are awesome. Quick and pleasant people. I have recommended this company to my sister in California. Thank you!

4 months ago

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Verified Customer

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Sherry H

Once they schedule a contractor Choice Warranty does nothing to help us out. Customer service becomes very sarcastic and just wants to get me off the phone. I needed a new hot water tank, which Choice warranty paid for, but I paid the labor charge for 2 people and only one came.

4 months ago Edited May 6, 2024

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Verified Customer

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Robert

1)Language problems. Very few agents are clearly understood without constant repetition. 2) Can't always find repair people in a reasonable time. 3) Specialist not parts of Sears,lacking . 4) I ignores and doesn't respond to Repairman request in a timely manner.

4 months ago

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Verified Customer

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James

You advertise replacement value and it is misleading. My washing machine new was $900+ and it was given $560 to replace it. Also you have spotty representation where I live to repair pool equipment and appliances. Past suppliers that you sent to me have complained you are a slow payer to them and will not work with you going forward.

4 months ago

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Verified Customer

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Michelle Jones

Our technician was very professional and friendly. Knowledgeable and resourceful. This was definitely a positive experience

4 months ago

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Verified Customer

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Gayle Alexander

WAS NOT HAPPY WITH THE WAY MY REPAIR WAS HANDLED. TECH ORDERED THE PART FROM AMAZON, RECEIVED AT MY HOME THURSDAY AND THEN TOOK 2 WEEKS FOR THE TECH TO COME OUT AND INSTALL PARTS ON MY WASHER.

4 months ago

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Verified Customer

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ThePixie1236

They representatives were very courteous and answered all my questions. I'm just not happy that if a technicsays that there is modifications I am responsible for that cost.

4 months ago

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Verified Customer

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CJ Jacobsen

Absolutely terrible company! If you like 10,000 emails a day about how they want you to renew your contract. Also, they can care less about your issues when they happen. I went over 30 days with an AC problem and over 1 week with no hot water because they couldn't find anyone to come out to fix the problem. Read the contract, because the "things they don't cover" will definitely surprise you. I would never recommend this company to anyone and I will turn and run as soon as my contract is done with them.

4 months ago

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Verified Customer

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Karole

CHW does not live up to promise that a repairman will be in the home within 48 hours, There is no customer advocacy for covered problems. I called when my refrigerator cooling was not working. CHW scheduled an appointment for 5 days later -- which meant all the food spoiled. WORSE the repairman did not show. CHW took no initiative to get another one out immediately -- instead -- scheduled the second appmt for another 5 days out. 10 days to service a refrigerator that is not cooling! Ridiculous!

4 months ago

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Verified Customer

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C H

It's Very Easy to File a Claim, and the Claim is handled Quickly, but occasionally the Contractor they send to fix the problem, is Not the Best and that is a Problem!!

4 months ago

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Verified Customer

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Gloria

DO NOT GET THIS WARRANTY!! They keep denying all my claims. My refrigerator was at least over 20 years old and my ice maker went out. They denied the claim because “ it was not considered normal wear and tear “. I’m reporting them to the BBB and the FTC and also on social media. This is how they make their money, by cheating honest folks out of theirs! 🤬

4 months ago

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Verified Customer

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Amanda Mesler

Choice home warranty has made household issues easy! I get an appt scheduled within a couple days and they come out and fix the issue!

4 months ago

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Verified Customer

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Terry

We filed a claim two months ago . Still crickets. I’ve called and they always want to return the call and they do but I’m always away from my phone. Returning calls is bad. The status says active but nothing is being done. Our HVAC cools/heats part of the house but not other rooms. I’ve sent documents over where it has been inspected and still no follow up. Hopefully when they follow up with my claim I can give a different rating.

4 months ago

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Verified Customer

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Joshua Lang

Choice Home Warranty has rarely held up to their end of the bargain. I've had 2 recent claims cost me over $5000 out of pocket for failures caused by normal wear and tear that Choice claims were not. Even the technicians they've sent out have said it was normal wear and tear and nothing I could have done to prevent it. When I've tried to fight the determination, Choice has lied even when the photos were right in front of their face and mine.

4 months ago

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Verified Customer

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Vicky Lopez

I’m am extremely happy with the service I got!!! The technician was very knowledgeable, & had excellent customer service.

4 months ago

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Verified Customer

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Danny Markovich

It's a pain in the ass to get a hold of a real person. They use a foreign company to come out and do cut rate work. They fix the problem but they don't fix what the problem created

4 months ago

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Verified Customer

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lynda angel

No one told me when I signed up at there are maintenance people in your organization that won’t go to Ajo Arizona. My refrigerator broke, I put in a claim, two weeks later I call about it and find out company couldn’t find anyone to go out there to fix it. I found someone and it couldn’t be fixed. I bought a new one, filled a claim 2 weeks ago to money back and nothing has happened. Not even a mention that my claim will be accepted.

4 months ago

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Verified Customer

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David Truly

This was my worst experience. I supplied them with estimates only to l after have their people come by who told me my repairs were authorized. Then ended up receiving payment for one faucet vs 2 and nothing fir my toilet. When I finally spoke to amanager they explained I had done it wrong and that's all I would get. Awful communications and I cannot warn people enough to avoid this company.

4 months ago

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Verified Customer

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Meg

They did not have a plumber in my area and I had to find one on my own. Then would not reimburse at complete costs since we were not using a CHW contracted plumber. It was difficult for my plumber to submit info.

4 months ago

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Verified Customer

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Teauna

Yes, I highly recommend. I am a single woman and without Choice Warranty I am not sure where I would have started. Thank you for your help

5 months ago

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Verified Customer

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Rose

Great response time whether you use their internet site or call them. Very informed service people were sent. Very satisfied with Vhoice

5 months ago

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Verified Customer

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Virginia

I was shocked when my claim was denied to repair the broken handle of my refrigerator. This was definitely not caused by misuse! I paid $85 and nothing was done to fix it! I informed the person of the problem when I put in the claim over the phone. I wish they had told me that this wouldn’t be covered before I wasted $85!

5 months ago

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Verified Customer

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Christopher

I’ve been satisfied with every claim I’ve made and you will too. The only issues I’ve heard of were between CHW and the trades that they deploy to answer the claims.

5 months ago

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Verified Customer

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Józef

It takes them forever to find a solution to a problem, procrastinating, giving a run a run with issues and telling me afterwards that it is my responsibility to order parts needed and the manufacturing companies do not sell parts to homeowners just to vendors. Very disappointing, the resolution manager's have a worst attitude than customer service staff. I will not be renewing my policy.

5 months ago

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Verified Customer

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Camilo

Fasting service and great customer service. Techs from Luxor Heating and Air were very professional in replacing my furnace on time.

5 months ago

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Verified Customer

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Donna

I called about A/C problems 3/1/2024. Today is 4/10 and this issue has still not been resolved. I have not heard from Choice. Every bit of commutation has been initiated be myself. They tell it’s under review and I will be notified within. 4 or 24 or 48 hours . This has not happened. Today they say they are going to resubmit my claim which means restarting this entire claim. It’s has been 7 Weeks. I would never recommend this service to anyone!

5 months ago

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Verified Customer

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Brenda

I have very few problems with my home but yet when i have a simple problem that needs repaired like the end of my water hose or my landscaping lights Choice Home Warranty has failed me. CHOICE HOME WARRANY wont gi e me a hand where i really need it

5 months ago

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Verified Customer

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Vern

We love knowing we have peace of mind should anything occur to our appliances, toilets or other items that are covered under our warranty.

5 months ago

Choice Home Warranty Reviews