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Verified Customer

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Pat Snyder

I have to pay to have my water heater replaced. I dont have that money, so my water heater is still leaking all over my basement.

2 months ago

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Verified Customer

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richard balderson

Service was good but it took almost a month to before I received a ck to purchase a new refrigerator

2 months ago

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Verified Customer

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Dennis Postel

Not happy with this service it took to goddam long to fix my ac unit six goddam days with out ac that’s not exceptale. I think u should give a three month refund that would be great so get moving forward on my request.

2 months ago

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Verified Customer

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Linda

So far, we have had great service people come to our house to fix our appliances.

2 months ago

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Verified Customer

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Edward

#1 Some of the technicians that came to my home #2 The amount awarded for replacement items #3 The amout provided to purchase replacement item

2 months ago

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Verified Customer

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Mema

Appointment was scheduled promptly. Repair man was prompt and efficient and knowledgeable.

2 months ago

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Verified Customer

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Michael

Broken tankless water heater. On 2nd week without hot water. Still don't have technician who can fix or even identify problem. Starting to feel like the $1300 spent on a multiyear warranty was a waste of money.

2 months ago

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Verified Customer

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Jeff

Our Refrigerator went out 3 weeks before they got someone to come and look at it. They Need to hire more technicians to take care of there customers who pay for the service.

2 months ago

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Verified Customer

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Scott Shapiro

They failed to honor their word and pay me for a claim on a dishwasher and now say the claim is closed. They owe me $270 which wasn’t even half the cost of a dishwasher with installation.

2 months ago

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Verified Customer

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Brad Stark

Choice home warranty denies every claim. On the rare occasion when they do pay a claim they give you a Lowes Gift card for half the value you need to replace the item. I do not recommend

2 months ago

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Verified Customer

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Thomas Abbate

Always had Great outcomes with you. This time with the a.c. Repair was not good it happens

2 months ago

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Verified Customer

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NGV 12

Ease of scheduling appointment needs to be user friendly the service people have been excellent

2 months ago

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Verified Customer

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Konstantinos Simotas

They stepped into a problem I had with my air conditioner and the problem was fixed.

2 months ago

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Verified Customer

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Veronica Strange

The fast service was great but I didn’t expect to have to pay so much out of pocket as I did have insurance.

2 months ago

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Verified Customer

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Jerry

I would like to be able to speak to a person instead of a computer when I have questions or need to make a claim. Is this possible?

2 months ago

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Verified Customer

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Briana Favors

Very good. For the price a year but it’s the service fee of $75 each time you make a claim.

2 months ago

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Verified Customer

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Helen Skvarca

I liked the man who replaced my unit but I was not expecting to pay $3000 for air conditioner with choice warranty. It should have been less.

2 months ago

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Verified Customer

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Penny

I had a disappointing experience with customer service when I needed my dryer replaced. They only offered half the money needed for a new one, which was not in line with their policies. Their lack of honesty was frustrating.

2 months ago

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Kevin

I needed a pool repair but nobody was dispatched. I strongly advise against getting pool service from them, very disappointing experience.

2 months ago

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Terry

My well went bad, leaving me without water for 3 days. I tried to get approval for repairs but was denied and couldn't use the warranty. Disappointed with the lack of support.

2 months ago

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Verified Customer

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Kieran Bustamante

Dishonest company. Find/invent reasons to deny claims for anything but the most cheap repairs. Two bad experiences over last few months. Very slow and bureaucratic customer service - stay away!!!

2 months ago

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Verified Customer

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Shannon Worsham

Responded quickly to my request regarding a follow up to a previous service call.

2 months ago

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Marktracy

It took three trips to fix. It was finally was fixed and working and it is working great. They never gave up. It just took a while.

1 month ago

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John

We liked Choice Warrenty because they used Sears repairman, who seemed to know what they were doing, went to work and completed the work.

1 month ago

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Irina Zagorouiko

Today is 15 days how my claim was open. First it’s was AC repair and then AC replacement. 22nd of July I paid for AC system to Choice Home Warranty company. And still waiting for AC installation because of very poor communication between Choice Home Warranty and installation company plus irresponsibility On my property I have two senior citizens living without AC already for 15 days. I almost lost my hope that someone will help me…

1 month ago

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Lars Nielson

They are great for paying the small claims - disposal, but do not cover the large items. We had a AC unit that went bad. They said that because the line had been contaminated, they would not cover it. That is a scam. The system had NEVER been worked on - how could the contamination got inside the line. Even the repair people they send out speak very poorly of this company. I will NEVER, NEVER do business with them again. Took my money and ran.

1 month ago

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Verified Customer

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Abbie

Like the service man very much but wish Choice Home Warrenty had representatives to talk to. Every thing is too automated.

2 months ago

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Verified Customer

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gale anderson

I have 2 claims. Refrigerator seems to be fixed after 3 service calls. Ice maker is still not working after 3 service calls.

3 months ago

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Verified Customer

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Daniel Fossee

3 months ago

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Jake Benton

Choice is way too slow to respond. Obviously, they want their customers to get impatient, pay for it so they can turn the claim down. Terrible correspondence!

3 months ago Edited June 20, 2024

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Verified Customer

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Barbara Vogel

I have used Choice three times. Each time the repairman was friendly, professional and proficient. No regrets.

3 months ago

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Verified Customer

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Lavada

Quick response time for repair. The technician keeps you informed as to what date and time he will arrive.

3 months ago

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Verified Customer

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Steve and Debi Mohler

Coverage is great, but my premium went up $20 per month with no warning. Shouldn’t you notify customers of a rate increase?

3 months ago

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Verified Customer

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Kathie K

It's almost like not having any type of warranty since nothing seems to be covered. I had a pool issue and of course what my issue was, wasn't covered. I was also given back information by TWO and so my repair wasn't covered and my customer service rep was rude. Come renewal, I definitely will not be renewing.

3 months ago

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Verified Customer

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David Perez

Besides having to wait a week for something to be done the job went well. I had to also pay out a lot so what did insurance cover give me break down.

3 months ago

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Verified Customer

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FSRef1

I've been trying to contact a rep at Choice for 2 weeks now and all I can do is leave a call back number. I've left 4 call backs and not one has been returned. This is on an outstanding claim that is over 3 months old. I'm very unhappy with the service

3 months ago

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Verified Customer

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June Taveras

He was professional and courteous. The company had my address wrong and he didn't stop until he found our home

3 months ago

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Verified Customer

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Fred Annis

We have yet to hear about our claims. We are patient, however this is starting to take too long to process. Please help!

3 months ago

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Verified Customer

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William Bernath

Technician was friendly, professional and efficient. Only disappointment was the amount of time - 3 days - to get one to the house.

3 months ago

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Verified Customer

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Paid Reviewer

Even though my first claim was rejected, still I love this company. Their speed of scheduling is awesome.

3 months ago

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Verified Customer

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Koko Vic

Outstanding service for my home warranty. Great 👍respond and very stratification for my home appliance warranty.

3 months ago

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Verified Customer

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Rugumanya Murama

I loved working with you the service was amazing. I would recommend my friend and family again and again.

3 months ago

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Verified Customer

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Ykeca McCandless

Very satisfied with Choice thus far…I put in a service request and the technician came in a timely fashion.

3 months ago

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Verified Customer

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Raj

Ease of booking claims, appointment availability was prompt. Service was done on schedule. Overall positive experience

3 months ago

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Verified Customer

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Lisa Shannon

We had a garage door that needed fixed and the guy who came was wonderful, professional and thorough.

3 months ago

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Verified Customer

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francis lucas

They make it difficult for repairs to get done in a timely manner and do not cover things that they have listed to be covered.. it takes weeks for claims to be completed or even for someone to look at it.

3 months ago

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Verified Customer

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Christel Flynn

The timely response in a time of need is always most important. Service Contractors professional possession

3 months ago

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Verified Customer

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Claudia Vizcarra

Even though the technician sent by Choice stated that the issue with my dishwasher was due to normal wear and tear , and the policy states Al parts and components covered, Choice denied the claim. I appealed and the specialist denied again despite we provided the technician’s report specifying the fault was due to normal tear and wear.

3 months ago

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Verified Customer

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John Kahwaty

Fix pool pump service was excellent And months earlier they repaired my dryer and both were covered

3 months ago

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Verified Customer

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Teresa Eble

It took longer than expected to get a technician to the house, but it was fixed and everything is great.

3 months ago

Choice Home Warranty Reviews