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Verified Customer

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Terry

We filed a claim two months ago . Still crickets. I’ve called and they always want to return the call and they do but I’m always away from my phone. Returning calls is bad. The status says active but nothing is being done. Our HVAC cools/heats part of the house but not other rooms. I’ve sent documents over where it has been inspected and still no follow up. Hopefully when they follow up with my claim I can give a different rating.

4 months ago

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Verified Customer

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Joshua Lang

Choice Home Warranty has rarely held up to their end of the bargain. I've had 2 recent claims cost me over $5000 out of pocket for failures caused by normal wear and tear that Choice claims were not. Even the technicians they've sent out have said it was normal wear and tear and nothing I could have done to prevent it. When I've tried to fight the determination, Choice has lied even when the photos were right in front of their face and mine.

4 months ago

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Verified Customer

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Vicky Lopez

I’m am extremely happy with the service I got!!! The technician was very knowledgeable, & had excellent customer service.

4 months ago

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Verified Customer

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Danny Markovich

It's a pain in the ass to get a hold of a real person. They use a foreign company to come out and do cut rate work. They fix the problem but they don't fix what the problem created

4 months ago

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Verified Customer

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lynda angel

No one told me when I signed up at there are maintenance people in your organization that won’t go to Ajo Arizona. My refrigerator broke, I put in a claim, two weeks later I call about it and find out company couldn’t find anyone to go out there to fix it. I found someone and it couldn’t be fixed. I bought a new one, filled a claim 2 weeks ago to money back and nothing has happened. Not even a mention that my claim will be accepted.

4 months ago

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Verified Customer

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David Truly

This was my worst experience. I supplied them with estimates only to l after have their people come by who told me my repairs were authorized. Then ended up receiving payment for one faucet vs 2 and nothing fir my toilet. When I finally spoke to amanager they explained I had done it wrong and that's all I would get. Awful communications and I cannot warn people enough to avoid this company.

4 months ago

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Verified Customer

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Meg

They did not have a plumber in my area and I had to find one on my own. Then would not reimburse at complete costs since we were not using a CHW contracted plumber. It was difficult for my plumber to submit info.

4 months ago

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Verified Customer

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Teauna

Yes, I highly recommend. I am a single woman and without Choice Warranty I am not sure where I would have started. Thank you for your help

5 months ago

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Verified Customer

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Rose

Great response time whether you use their internet site or call them. Very informed service people were sent. Very satisfied with Vhoice

5 months ago

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Verified Customer

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Virginia

I was shocked when my claim was denied to repair the broken handle of my refrigerator. This was definitely not caused by misuse! I paid $85 and nothing was done to fix it! I informed the person of the problem when I put in the claim over the phone. I wish they had told me that this wouldn’t be covered before I wasted $85!

5 months ago

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Verified Customer

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Christopher

I’ve been satisfied with every claim I’ve made and you will too. The only issues I’ve heard of were between CHW and the trades that they deploy to answer the claims.

5 months ago

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Verified Customer

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Józef

It takes them forever to find a solution to a problem, procrastinating, giving a run a run with issues and telling me afterwards that it is my responsibility to order parts needed and the manufacturing companies do not sell parts to homeowners just to vendors. Very disappointing, the resolution manager's have a worst attitude than customer service staff. I will not be renewing my policy.

5 months ago

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Verified Customer

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Camilo

Fasting service and great customer service. Techs from Luxor Heating and Air were very professional in replacing my furnace on time.

5 months ago

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Verified Customer

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Donna

I called about A/C problems 3/1/2024. Today is 4/10 and this issue has still not been resolved. I have not heard from Choice. Every bit of commutation has been initiated be myself. They tell it’s under review and I will be notified within. 4 or 24 or 48 hours . This has not happened. Today they say they are going to resubmit my claim which means restarting this entire claim. It’s has been 7 Weeks. I would never recommend this service to anyone!

5 months ago

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Verified Customer

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Brenda

I have very few problems with my home but yet when i have a simple problem that needs repaired like the end of my water hose or my landscaping lights Choice Home Warranty has failed me. CHOICE HOME WARRANY wont gi e me a hand where i really need it

5 months ago

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Verified Customer

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Vern

We love knowing we have peace of mind should anything occur to our appliances, toilets or other items that are covered under our warranty.

5 months ago

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Verified Customer

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Tarun Sundriyal

I had great experience with choice home warranty for my home at Westerville Ohio. They are helpful to chase down vendors and get needed task done.

5 months ago

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Verified Customer

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Michael

The company selected by choice home warranty was the best. The workers were very knowledgeable and professional and fixed the problem very quickly.

5 months ago

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Verified Customer

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Frank Lee

The repair persons that are sent have always been professional and courteous. They reply quickly to claims, and set appointments ASAP.

5 months ago Edited April 11, 2024

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Verified Customer

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Amanda Grihm

Easy access to website, easy to submit request, great service providers/vendors, fair price. Very courteous and professionals performing work.

5 months ago

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Verified Customer

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George Philipp III

It was very easy to set up the service for my pool's pressure pump. Service company arranged repair and completed the job in a timely manner.

5 months ago

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Verified Customer

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Sylvia Ardis

I disliked that Choice Warranty was unable to secure a contractor to handle my claim after 2 weeks. I was able to find a contractor on my own and pay them upfront. Although I will be reimbursed, I feel it is a shame to pay a monthly fee and not get the service you deserve.

5 months ago

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Verified Customer

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Ruben Valentin

Good communication, very professional installers, they replaced my water heater in less than a week after I open the claim

5 months ago

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Verified Customer

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Kerry

Very upset that you couldn’t fix my washer and only give me 1/2 what a new washer with same features has. Plus I have to pay for delivery and install and take away. So I am out over $400.00

5 months ago

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Verified Customer

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Eric

My last and first claim was denied an I was never notified from anyone at Choice and only found out from the repair tech. Choice know the claim was going to be denied before sending out a tech wasting both my time and his.

5 months ago

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Verified Customer

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Doug donley

choice does everything possible to get out of taking care of the actual problem. Instead of replacing something that clearly needs replaced, the just put a "band aid" on it. I have been a loyal customer for 10+ years (i don't know why) and they continue to do business the same way. The contractors they send out say the same thing. They look for every reason not to do the right thing.

5 months ago

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Verified Customer

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April

I needed them to repair our ice maker and the second call was for the air conditioner. They sent respectful helpful vendors on both occasions.

5 months ago

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Verified Customer

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Michael

I have had home warranty companies for 45 years and without question I would rate them at the bottom. Terrible service never able to find a technician, approve next to. Nothing without a fight.. and I could go on flame on. Only gave them one star because you didn’t offer no star alternative. I believe their advertising and sales pitches are clear unadulterated false advertising ..

5 months ago

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Verified Customer

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Cathy Smith

I liked the prompt service. It took a week for the part to come in. Thankfully the refrigerator was holding the temp, just icing up.

5 months ago

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Verified Customer

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Charlean

I didn't like nothing and they canceled my policy because I question them about a person that half did the job said it was one thing then it was still happening and I called them for over a week then they going tell me I have to do another claim that is crazy because if u did the job right I shouldn't have to do all that I found me another warranty company because choice home warranty is not where it at

5 months ago

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Verified Customer

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Robert

After filing claim it took 17 days to have technician come to home . He came on sat from 3 hours away . He fixed problem due to fact I had ordered and paid for the necessary part in advance or he would have to come back again after locating a part that is extremely hard to find . I made over 17 phones calls getting someone to come fix my problem . Totally unacceptable.

5 months ago

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Verified Customer

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May

I would like to address the discrepancy regarding the inclusion of pool equipment in my policy. Despite being promised that my pool and its equipment would be covered, I later discovered that they were not included. This confusion has been exacerbated by the fact that my policy explicitly states coverage for the pool and pool heater. This inconsistency in the process has led to frustration and could potentially drive customers to seek arbitration.

5 months ago

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Verified Customer

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Diane Anderson

The only time I was unhappy was with the company that would not complete the service until they received funds from Choice first.

5 months ago

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Verified Customer

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Felix Mintskovsky

I am completely satisfied with the service from Choice Home warranty. Always recommend you to all my friends and family.

5 months ago

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Verified Customer

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Paul Tatarski

Well, the claim I put in last week was handled great, put another one in for a water leak and an email confirmation was sent for today and no one has shown up.

5 months ago

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Verified Customer

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Toreka Lewis

I don’t like the fact that when they have to replace an appliance, it takes up to 30 days to receive the E-gift card. An e-gift card shouldn’t take that long to receive. It’s called an electronic gift for a reason. It puts people in a horrible position especially with a family.

5 months ago

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Verified Customer

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Dennis King

So far we have had a very positive experience with Choice, the communication with the repair vendors could be better, but overall, happy with the purchase.

5 months ago Edited July 10, 2024

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Jeanne

Last experience was a disaster. 2 weeks to find a plumber. Was given name of company and phone number. Number was for a private residence. Person at that number said he had not worked for the company for several years. We made appointment any way, he never shored. I had to hire my own plumber. Sent info about incident to CHOICE. They never responded. Would have had more success contacting ANGI.

5 months ago

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Verified Customer

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Rafael

I like that after the service man failed to fix the problem, they assigned the job to somebody else who was able to fix it.

5 months ago

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Verified Customer

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Linda

You did not reimburse me for my water heater during a disaster during Hurricane Beryl

1 week ago

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Verified Customer

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Michael

Still in a Better Business Bureau dispute with Choice Home Warranty claim they refuse to cover

1 week ago

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PASSION 4FORLAW2

I have been with Choice for about two years. The response to my claim was great but in my case waiting for a technician was not so great. My refrigerator was on the blink and by the time the technician appt time it was completely out. It’s going on week two… waiting for parts now. Otherwise, the technician I have is professional and diagnosed the problem in no time.

3 months ago

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Verified Customer

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Carl

They are very punctual. They email information I need sometimes information I don't want, but you gave me all the information I need. I used it 3 times. It's been good.

5 months ago

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Verified Customer

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Abdul

I love the fact that I can start a claim online, the only drawback I feel is sometimes it takes time to get someone assigned to your service requested. Other than that I'm glad I have something to rely on.

6 months ago

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Verified Customer

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Ivan Torralva

Filing a claim is fast and easy. Haven't had an issue with CHW. The companies they use have been super fast at addressing my issues. Highly recommend.

6 months ago

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Curtis England Memphis, TN

I much prefer filing claims on the website. The few times I had to call their customer service people had no sense of urgency to get the problem resolved. Once they assign a company/tech to your repair, they are very slow to respond, and communication is poor. Every time I have filed a claim it has taken a week or more and on more than one occasion the tech just showed up out of the blue. Luckily, I just happened to be home sick that day from work.

6 months ago

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Verified Customer

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Scott Staten Island, NY

You guys are terrible as a company. I am starting to believe others, friends, neighbors, and loved ones that Choice Home Warranty is a scam, a horrible company. to be a customer with and that you scam and lie to get out of covering what is stated in your policy. Well I have to believe them. I had your company send someone to my home when I made complaints about the furnace/ac unit not working properly and the heat not heating the upstairs properly. Your company sent someone in an unmarked vehicle that only had a screwdriver with him. He looked at the unit and found minor things that a 2nd grader would find. When I call is company back to find out the findings they answered as a house cleaning company. A HOUSE CLEANING COMPANY! Yes you read that right that it was A HOUSE CLEANING COMPANY! I had 3 different HVAC companies and each one said that there was an issue with my system and with my duct work. I had to hire a company to repair, replace and install new duct work, vents and returns. This is coming out of my pockets, I am going to contact my lawyers and take legal actions against your company. I will show them my policy, what is supposed to be covered under the policy that I am paying for each year. You pulled a scam and now you are costing me more money. I am disabled and may even contact the American Disability Act to tell them what you are pulling on disabled people and most like senior citizens. would don't know better and trusted your company.

6 months ago

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Verified Customer

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katherine duke Arlington, TX

Ease of opening claim. Dislike too long of window from vendor that responds to claim. For instance, 7am to 6pm. That is all day!!! For a working person that is very inconvient.

6 months ago

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Coach K

Lack of communication between vendor and Home Choice appointment times. Twice we had scheduled times and twice the vendor never showed as the had different dates and times that were different than emailed to us from Home Choice.

6 months ago Edited March 27, 2024

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Deborah Newark, OH

Appointment for repair was timely, repair person was pleasant, efficient and cleaned up after himself. He explained what was the,problem and how he would repair it.

6 months ago

Choice Home Warranty Reviews