Choice Home Warranty Reviews

I thought it would take care of my needs, but it didn't. My refrigerator had problems with the ice maker, but they said it was not covered by the contract so they didn't fix it. They don't show you the fine print when you first buy it so I wouldn't buy it again.

So far I've only had one incident where I needed to call them. I needed some electrical work done in my house and it was all good.

I don't think they're very helpful at all. I needed to use my warranty for my refrigerator and freezer. Choice said that the parts needed to fix them were not covered, so the company that they sent out didn't do any repairs. They never contacted me about that again.

I didn't get a call after my ticket from the technician I had to go looking/call them myself to schedule the appointment.

Prompt and efficient Dependable quick response to call for service. Highly recommend Choice Home Warranty.

They do EVERYTHING to avoid paying for repairs or replacements that are what they claimed to cover. I will do everything in my power to warn others of this AND help with a class action lawsuit within the state of Florida! You are banned from New Jersey for this very reason!

Service calls with no problems .Prompt response to phone calls or online requests. Great follow up.

I needed to use the warranty to repair my microwave, and they took care of it in a couple of days. So far, I've only spoken to a few agents, and they're all pretty good.

Customer support was pretty good, but I had some bad experiences with them recently. I had some difficulty with them helping me with my water heater, and also my A/C unit, so I wasn't pleased and cancelled my service.

So far, I've had no problems with them. Everything has been great! They took care of my kitchen sink when it had some leaks, and it was all perfect.

Everything's been good so far. My dryer wasn't working correctly a few months ago, and they came over, assessed the damage and fixed it.

The customer support was okay, but a lot of the times we call, they answer the phone without a pencil or pen or a simple piece of paper. Plus, what they advertise is not exactly what we got. They only pay a part of the total price of whatever we have to replace.

They sent somebody over to fix my kitchen sink, but they weren't able to fix m bath tub. They said they couldn't fix it because it was a pre existing situation, when it actually wasn't. I initially chose them because they have an affordable warranty, but I just wasn't happy with their service.

My pool pump went out couple of weeks ago, and within two days they had fixed it. It's been a good company, I haven't had a problem with them.

My experience with them has been fine, I haven't had any problems. They did some heavy work on my dryer, so everything has been good.

Customer Service was terrible. I waited over a month for one of the contractors that was supposed to look at my AC unit in the summer no less. I was very disappointed in home warranty companies used so far. The better option is to not have one and receive better cost and service.

I cancelled mine, after a BIG disappointment. My Micro broke. We had to find our own repairmen. he called your comp. and old them it could not be repaired. We were told, to get a new Micro . after i payed the installation and the check up $90 . all i received was a check for $ 216

Customer Support was good. I just called them up and they sent somebody out to fix my issue. It's been a positive experience.

We chose them for value and price, but customer support was terrible, they did not want to help me. They cancelled me because we disagreed on the issue that they didn't want to fix the problem, and I stopped using them, they were a terrible company. I would recommend them to my worst enemy.

I read about it and thought it sounded good. Well, it hasn't been good. I've called them 3 times to have some plumbing work done, and 3 times I haven't got them to come out and do it. That's the only time I've tried to use them.

Customer support was great, but I had to use my warranty to fix my air-conditioner, and they refused to help. I originally went with them because of the premium receipt, but they will, in fact, not pay for your items. There is a problem trying to get them to be able to put the claim in, and they find ways to not pay it. Don't use them.

I saw it in an advertisement, that's all it had— good advertisement— and I thought they had a lot to offer. I had a bad experience every time I would call, for any items that were definitely covered in my contract, whether it was plumbing or an appliance; I was never satisfied. It's always been a bad experience with them.

I've have to use it twice, and they were very response. They sent appropriate people that could get the job done.

I think they've done their part pretty well. Their representatives are very good, and so is the price. It's been a positive experience so far.

Did not cover what they said they would.

Lack of empathy by agent in the face of an emergency.

I am not happy with the resolutions on my appliances that have needed repairs.

Never covers anything. Always finds a loop hole. Worse coverage EVER

Most of my claims were declined. Waste of money and time.

We filed one claim in 11/23. It took too long for Choice Home Warranty to send a technician. The technician was great but after 3 days Choice Home Warranty still hasn't approved the appliance replacement.

If you live in an old home, this is definitely worth. They cover everything I'm concerned most in my house and my experience with claims have been very smooth.

Claim for built in microwave, the cost of a replacement trim kit was not even considered because it is a countertop microwave that was mounted into my cabinets. To replace my microwave it’s going to be about $430 max I was offered was 249, leaving me to Pay close to $200, also if the $65 for the service fee is also considered, they really only paid $184 for a replacement.

Choice is getting better with the technicians they offer, however, the increase in service call fee is a bit much, since you also increased the monthly rate. I am seriously considering whether to keep the warranty for 2024.

Would do zero stars but couldn't. Dryer on/off switch broke. They sent a tech out. $85 and he said it is not repairable. It is a 7.3 cu ft front load dryer. Choice came back and said they would give me $335 to buy a new dryer.....with a gift card to Lowes. Can't get a dryer for $335- let alone when I can only shop at one place. I appealed. Assigned a case manager who I was told would be my point of contact and would give me immediate assistance. I got an email with case manager name to set up a call for appeal. Call was with someone else. I explained the situation and they upped the offer for a gift card to $458 for Lowes. Still not enough to buy a comparable dryer (which is what they said they would replace) The guy I spoke to said that they only give what they would be able to buy it for at cost- like a home builder. I said, ok, then you buy it. He said- they can't do that. I said, well I need to talk to my husband first. We ended up buying a new dryer elsewhere where I could get it cheaper and a 30 month no interest deal. I sent the stuff to CHW asking to be reimbursed in a check instead of the card since I sent proof, I already bought it- 3 emails to my "case manager" who was to be my immediate contact. I heard nothing. So, I called his number- he never answered, and I got a female. I said I was calling my case manager. She said, oh, he must be busy, what can I do. I said again, I just would like reimbursed as I had to go buy a dryer- mind you this is also the week before Christmas since it took them a week from time of first claim, to get a tech out and give me the first offer- I needed a dryer as I had family coming. She proceeds to tell me they will only reimburse the first offer of $335. I expressed my great displeasure with that. If they were willing to give me $458 in a gift card, just reimburse me. She said no. So, I begrudgingly said, fine, then I'll take the gift card. She said, ok, it will take 10-15 business days to arrive. WTF? This is such a joke! Don't do it- RUN!

They would rather pay more money to replace an item than to fix it. The only reason I can think of is because they do not expect you to be a return customer and they will not have to fix an appliance more than once since the new item will be under manufacturer warranty.

I finally got my furnace fixed. CHW cost me an extra day due to not being able to find an "in network" technician, I was then authorized to find my own tech but needed to provide pictures of bad parts to receive pre-authorization which was not practical! The tech diagnosed the problem being a burned out heat exchanger and needed the burner replaced. I could either replace the furnace or replace the parts. Since the heat exchanger of my 18 year old furnace was still in warrantee, I chose the cheaper option of replacing parts if available. Parts came in and were replaced -- my furnace is now working properly. Since the tech (and me) did not want to tear the furnace apart before receiving the replacement parts I was unable to take pictures of damaged parts therefore unable to get proper pre-authorization. Because of not getting proper pre-authorization CHW not only cost my family an extra day without heat, they won't help with the finances!

I am very disappointed in your customer service. On December 3, 2023 I filed a claim because my heater was not working. It took Choice Home Warranty five days to get a technician out to my house. The technician said the unit could not be fixed safely or properly and submitted information to Choice to replace the unit. Five days later, Choice Home Warranty advised the authorization to replace the unit was approved; however, the first technician was unable to complete the job. Therefore, Choice Home Warranty started the process over and sent out a second technician, from a different company, to attempt to fix the unit. Three days later, the second technician came out to diagnose the heater unit. The second technician agreed the unit needed to be replaced. Two days later, I received another email from Choice Home Warranty approving a new unit. I contacted Choice almost every day between the initial claim up to this point with the intent of making sure this replacement would be completed BEFORE Christmas, as I was having out of town guests at my house and it is winter time. I then received an email from Choice advising the second technician would be coming out three days from then to replace the unit (on December 20). Today (December 19), one day prior to the scheduled appointment, I contacted the second technician to double-check everything for tomorrow. The second technician advised he did not have the crane scheduled (since my unit is on the roof of my house), he did not have the new heater unit, nor other parts and would not be able to complete the job until the week after Christmas. I contacted Choice and advised I was not happy about this issue taking over two weeks to solve and now having to wait over another week. Choice customer service attempted to blame the technicians for the delay and said it was up to the technicians to schedule and complete jobs. Although this is understood, my issue is with why Choice started over with a second opinion when they had already approved replacing my current heater with a new unit. Why did Choice need a second opinion since you already approved replacing the unit? The customer service agents stated one technician could not go off what another technician said. Although my thought is it does not matter what the first technician said, since all you had to tell the second technician was to replace the unit, not diagnose it, which would have saved a week’s worth of time. I then spoke with a customer service supervisor (Brie?) who washed her hands of the situation and said it was the technician’s fault and Choice Home Warranty reserves the right to get a second opinion and blatantly admitted she did not care I had gone over two weeks without heat and would now be going over another week without heat. Choice Home Warranty seems they do not trust their own contracted workers and is only trying to make/save money and not actually help their customers. Although your customer service agents “document” everything that is being said when called, it seems as though no one above them (or in the authorization department) actually reads what is documented. Now I am left without heat for Christmas with guests in my home when this could have been fixed this week. Although your contract states you reserve the right to a second opinion, does not mean you need to waste time getting one. Now I am screwed because of it. I should also point out, the technician who ruined my AC/heater unit in May 2023, was sent to me by Choice Home Warranty.

He was courteous, on time, quickly determined problem but did not check with you while at my home for approval to repair. Also said he would send text message when he had your response and as of this date no word.

Technician was very knowledgeable, extremely nice. Found, diagnosed and repaired the issue quickly. Will definitely recommend them and use them if necessary again.

The technician was great but I'm a little uncomfortable with parts being shipped to my home for the work needed with no way of knowing when they will arrive. This is not the neighborhood or time of year to have packages sitting outside. I hope there will be shipping updates through the choice warranty claim portal.

customer service as above expectation, we have an issue in our furnace; claim was placed at 7:00 , 4 hours later it was fixed and running, this is amazing!!!