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Richard Braunreuther Manchester, NH

They said no to my claim. Something about a pre-existing. I really didn't know my AC was going to out. I waited 2 months without hearing back from the company. Really bad customer service. I called a number of times to find out what was going on with my claim. I got three different answers each time it was different answer . The company only cares about making money. Guess if I had a problem with my faucet things would be different. Thanks so much for nothing!!

11 months ago

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Dorothy Hunter Cleveland, OH

I give you a 5 star rating thanks to Albert! He was patient, understanding, and very respectful~~considering I'll be 81 before the year is over~~ Now before we move on, suggest you give him a raise !!

11 months ago

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Henry Madison, MS

I was very pleased at the service I received when my air condition wasn't working properly. I called one day and the repairman came the next day. Very pleased 😀

11 months ago

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Tom Wise Richmond, TX

I had 2 issues lately that I felt were not up to satisfactory standards. 1) my dishwasher broke and it took 4 weeks to repair and 1 day after repairs were complete it started leaking and when I notified choice because the service company never responded nobody ever came or responded so I ended up purchasing a new washer on my own. 2) the second issue was the refrigerator. I reported it broke down and it took either 7 or 8 days for the service person to come take a look. In my opinion that is to long to go without a refrigerator.

11 months ago

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Debra Haislet Anaheim, CA

We bought a used mobile home and needed coverage.Choice was a reasonably good option for us. Until we made a claim. Our electricity began to falter and the way the serviceman wrote up our ticket, Choice refused to cover repairs!

11 months ago Edited November 3, 2023

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Marie Stella Guevara Denver, CO

Very prompt response on the claim submitted. Technician was very professional and explains vividly the problem and the process for the claim. Highly recommended.

11 months ago

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Kathleen

My first claim with my microwave was satisfactory. However I tried to reach a representative yesterday with a question about what “electrical” covers. I have a wiring problem in my condo where vanity, lights and closet, lights and laundry room lights go on and off, especially when using another household appliance such as the washing machine. I tried five times on your automated system to say electrical and could never get through, no matter what I said. I did leave a callback number and never heard from anyone.

2 weeks ago

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John

Waiting on the warranty to make a decision on how to fix my problem.

1 month ago

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Carlos

The three Claims has problems with the Company

3 months ago

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Chester Martel

Discovered that my oil fired furnace is NOT covered

3 months ago

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Nick

I never received a part ordered for me.,

3 months ago

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Michael

I'm tired of dealing this you guys. I need to find another vendor. I paid 5 years upfront.

3 months ago

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Richard

On a recent call to fix my A/C, I was charged $90 and Choice refused to fix my unit

3 months ago

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Meg Boland

Fine if you need a repair, absolute rip off if something needs to be replaced.

3 months ago

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Felicia Glasby

They always find a way to get out of the claim by saying it's not normal wear and tear

3 months ago

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Harvey Eads

Excessive delay 3 days scheduling a non working air conditioning unit

3 months ago

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Carmine Irving, TX

I was impressed. I had a problem called on Sunday Monday morning a technician called came on Tuesday. Examiner problem came back by Thursday or Friday and fixed it. Everything worked out extremely well very pleased.

8 months ago

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Carol A Reinard

Your sales agent was very thorough about the warranty I enquired about. He gave me choices and I settle on the 3 year plan. The costs were significantly lower than other plans.

8 months ago

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Mark

It took them probably 2 weeks to get anybody to come out and look at my cooktop. When they did it was just the electronic igniters weren't working. And the home warranty, they don't want to fix it. They want me to just replace my cooktop. They said they would give me $385 to replace my cooktop. It's going to cost between $1,500 and $2,000 to replace a cooktop. I am not gonna pay that much money, just get another cooktop where I don't have to use matches to light my stove, that's ridiculous. I want my stove fixed. So when I complained about that, they said they would provide me with a service manager who would get right back in touch with me. Never called me back, never. I called them last week and tried to find out what was going on. They gave me a phone number, but nobody would answer it. So I am not a happy guy.

8 months ago Edited January 3, 2024

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joyce dunfee Las Vegas, NV

The company was as efficient as they said would be. The tech left us feeling happy that we got this particular man and even though we don't want another problem we would welcome him back.

11 months ago

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Jim42 Katy, TX

I have left numerous comments and discussed with the 5 CHW reps that your initial contractor (EMS has horrible reviews, said you guys cancelled the claim.). And you guys couldn’t cancel the second attempt with EMS until they cancelled! The elevated claim went to Raiders Air and THAT TECH was excellent. You need to goggle EMS reviews and remove them. Fix your system to allow your client to cancel and keep Raiders Air on your list of good companies!!

11 months ago Edited January 10, 2024

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Chaasad Ahla Ban Yasharahla Chicago, IL

Choice Home Warranty seems to have a large variety of companies it can out-source for services to be completed. Not all options are great or should be trusted but CHW does help well to get an emergency under control.

1 year ago

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Laura Mann Omaha, NE

The sales team is very aggressive and it appears to be scammy as the deals are "only good today", etc. I don't like pressure sales approaches. Set a price and have respect for your customers. My representative, Adrian S, did not call me back after I contacted him twice after the sale. I did get answers from customer service, but I guess, once they have made a contract sale--they are done with you. Poor customer service. My claim experience was great!

1 year ago

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Zol Las Vegas, NV

It was easy to contact Choice to report the AC unit that was not working. They respond quickly. The tech was great and carried the part needed and had me up and running in no time.

1 year ago

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Jackie Henderson, NV

Benny was a pleasure to work with on the phone. He was very helpful in explaining the details to me. I actually signed up for the three year plan because I’m so tired of the run around with AHS.

1 year ago

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Joyce Mizell Hays, KS

We do not like being without hot water for 24 hours. My husband has cancer and we must have hot water for cleaning of hands and body parts all the time. At 3pm when I reported this problem there was still time to call a plumber. Now it is 5:30 p m and no plumber found!!!!!!!! Yes I am a paying customer and have buyers remorse everytime I call you! Perhaps saving 50 monthly would be wiser!

1 year ago

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Thomas J Wade Boardman, OR

Great for the money if you get the right repairman the 1st time. One time I got a repairman that did not what he was doing it had to be fixed ASAP because it was a plumbing problem, so I hired my own plumber.

1 year ago Edited January 10, 2024

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Ronna Robina Las Vegas, NV

Phil was so easy to work with and helped explain the benefits. I was able to understand and grasp more than I can ever with my last warranty company. Will be referring him to my friends and family.

1 year ago

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Jim Lorton, VA

The ease in getting assistance when you’re facing a crisis at your end. All of the moving parts associated with the Choice Process are easy to navigate and the fast results are reassuring!

1 year ago

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Charlene O'Fallon, IL

A very aggressive recruiter call me and talked me in to signing up with a warranty with CHW. He said they would replace very old appliances. I called them to repair my dish washer, and pointed out all of rust and dents. They did not replace the dishwasher because it still works. All of my appliances are very old, rusty. I will not call CHW again. I plan to request the remainder of my warranty to be cancelled. By reading other reviews I see many others are having similar issues. I have seen some people have had a good experience with them, but that has not beeen the case for me,

1 year ago

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George Makarias Ashburn, VA

Preston explained what the problem was even through it was not the door opener that was at fault. it was the roller beams that were shifted that was causing the problem which was fixed.

1 year ago

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Joevanne Velez Alpharetta, GA

Worst customer service in my experience with warranty companies. Representatives seem very rude and not interested in assisting or attending to customer issues. They also seem to be outsourced as it’s always been hard to understand and communicate with them as it sure seems English isn’t their first language. I have had better experience overall with 2-10 and American home shield. They also seem to set appointments with tech over a week in advance when issues arise. I have made three claims in the four years I’ve had choice home warranty and have had to wait over a week every time for a tech appointment and several weeks for issues to be resolved since techs had to come back out.

1 year ago

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Howard Family Mobile, AL

Very satisfied with the technician-came earlier than scheduled- called in advance- very professional and friendly. As for Choice, I am not happy with their disposition of my claim, or their inability to schedule an earlier service (1 week without appliance). We received the balance of this current contract with the purchase of the house - this experience will weigh heavy when considering renewal of this contract.

1 year ago

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Sam Stidwell Charlotte, NC

-Customer service is a little too routine. Feels like you're talking to programed human, like a machine -Hard to understand representatives at times; Language barrier -Appointments are scheduled for an entire day which is unreasonable. Prevents prior planning. -Difficult to reject an undesirable contractor inadvance

1 year ago

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Lee couture Westerly, RI

I liked the immediate response I received when I called. I had two claims. The first claim was for a dryer which was deemed unrepairable. I was told the replacement value was way lower than I could replace the dryer for which was unnegotiable. The second claim was for an electrical problem which was resolved in a timely and acceptable manner.

1 year ago

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Leslie Stouffer Conyers, GA

He seems like a really good guy but doesn’t seem to understand your service. He’s been out twice both for normal wear and tear issues and you’ve declined the claim both times. Since you aren’t seeing the issue he must be doing something wrong there. The breaking of a 30 year old plastic knob on a shower as well as a leaking toilet both seem like normal issues but yet they have both been declined. But he seems Knowledgeable

1 year ago

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Cheryl

I had a problem with the garbage disposal and the young men came and took care of it. Prompt and professional . We just bought the home and started with Choice Home Warranty. In January.

1 year ago

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Robert Horn II Pahrump, NV

1 year ago Edited January 10, 2024

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Clintona Reed Rochester, NY

I am new to choice home warranty so the agent i spoke with to se up my warranty was very polite and explained everything to me. so there is not much more i can say until i have used it.

1 year ago

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Gloria Sims Crump Gulf Shores, AL

Overall, I am very pleased with the outcome. The only negative, which could have been a huge one, is it took over 40 hours for a vendor to reach out to me with an appointment. Thankfully, I have a portable AC unit or I would have had to pay money for a hotel room.

1 year ago

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John Boardman, OR

Response to claim was very fast. The repairmen seemed to know what they were doing. They got immediate permission from Choice to do a replacement, making a subsequent trip unnecessary. We were very satisfied

1 year ago

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OLADEHINDE AMOSUN Cerritos, CA

So far so good , i left AHS to give you guys a try, i was with them 27 years , never any major claim but found out when garage went out, not pleasant experience ,no accommodation .......

1 year ago

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Bob Burrell Boardman, OR

Easy to submit claims. When I signed up was given the opportunity to pay for 5 year of warranty. Easy to sign up. Submitting claims are easy online. Very responsive to emails.

1 year ago Edited October 11, 2023

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Mckellee Mckell Detroit, MI

The complete verdict is still out; because, I just started coverage today. However, Troy patiently addressed all my concerns. He (Troy) even provided information leading to a larger discount…veteran and multiple properties. Great assistance provided!!!

1 year ago

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Yadira Rivera Apopka, FL

I loved the fact that I get more for my money and more coverage. The gentleman Melvin Q was very helpful and to the point. Answered all my questions quick and provided me with exactly what I wanted.

1 year ago

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Paul Suppa Dalton, GA

On a plumbing repair claim after waiting a month for a technician I opted for a reimbursement option. The repair cost was $450.00. CHW only paid me $300.00. When my electric clothes dryer could not be repaired they did not replace it as they advertise. I was given a $300.00 gift card to Lowe’s. The new dryer cost me an additional $200 plus. Only the last 2 claims have been paid according to the policy .provision.

1 year ago

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Mark Abrego LA

After paying my $85 to a service repair man that noted my microwave need to be fixed, CHW said they would replace it. They offered me $191 initially in the form of an e-card from Lowes. My microwave on lowes website, the exact microwave is $659. I declined their initial offer and was set a case manager to discuss, which I had to schedule but scheduling was 2 weeks out to speak to a case manager! I called immediately instead and spoke to another case manager. Reading thru the contract together I discussed how it states that no item will exceed more than $3000 per contract item, then why were they offering me $191?! The case manager then said to hold while he check some things and came back with a $259 offer, which I declined again. Reading more into the contract with the case manager it’s state that they will bear the cost of installation, the case manager argued that they could offer more money in lieu of installation, so he came back with another offer at $403! It’s amazing how they don’t want to replace the exact microwave and want to initially low ball you and expect you to take the first offer. The real salt in the wound is that the form of payment is an e-gift card to Lowe’s so you can only use it at Lowe’s and it can take up to 30 days to get the card!! All their emails of crocodile tears about how sorry they are for any inconvenience and they will work so fast to resolve my issue and I’m left without a microwave for nearly 2 months! I pay a premium every month on time but can’t have anything I pay for to me on time. In reality the $403 is less the $85 deductible I paid. What if this was a fridge or oven that is more readily used than a microwave? I’d be out and inconvenienced by simply waiting on CHW! My fridge is almost $2000, what would they offer me should it need replacement?? No where near the value for comparable replacement. Cheap and shady business dealings

1 year ago

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David Walker Georgetown, TX

Choice Home Warranty Company has been a pleasant surprise to work with. We have had a couple items that needed correcting were completely satisfied with their service and professionalism.

1 year ago Edited January 11, 2024

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Chuck Fenton Minneapolis, MN

He arrived during the time window. He was courteous. He thoroughly explained his findings and solution and what to do if follow up was needed. And, he appears to have solved the issue.

1 year ago

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Islandgrl56 Hudson, FL

The first customer service representative was beyond rude I believe his name was Jan he kept just reading the section of the contract to m and over talking me even when I asked to speak to a supervisor told me I couldn’t. He was in fact not correct concerning the terms of the warranty and I finally waited a while and called back after pulling my contract and reading it. This man is not a good representative for your company.

1 year ago

Choice Home Warranty Reviews