Choice Home Warranty Reviews

On a plumbing repair claim after waiting a month for a technician I opted for a reimbursement option. The repair cost was $450.00. CHW only paid me $300.00. When my electric clothes dryer could not be repaired they did not replace it as they advertise. I was given a $300.00 gift card to Lowe’s. The new dryer cost me an additional $200 plus. Only the last 2 claims have been paid according to the policy .provision.

After paying my $85 to a service repair man that noted my microwave need to be fixed, CHW said they would replace it. They offered me $191 initially in the form of an e-card from Lowes. My microwave on lowes website, the exact microwave is $659. I declined their initial offer and was set a case manager to discuss, which I had to schedule but scheduling was 2 weeks out to speak to a case manager! I called immediately instead and spoke to another case manager. Reading thru the contract together I discussed how it states that no item will exceed more than $3000 per contract item, then why were they offering me $191?! The case manager then said to hold while he check some things and came back with a $259 offer, which I declined again. Reading more into the contract with the case manager it’s state that they will bear the cost of installation, the case manager argued that they could offer more money in lieu of installation, so he came back with another offer at $403! It’s amazing how they don’t want to replace the exact microwave and want to initially low ball you and expect you to take the first offer. The real salt in the wound is that the form of payment is an e-gift card to Lowe’s so you can only use it at Lowe’s and it can take up to 30 days to get the card!! All their emails of crocodile tears about how sorry they are for any inconvenience and they will work so fast to resolve my issue and I’m left without a microwave for nearly 2 months! I pay a premium every month on time but can’t have anything I pay for to me on time. In reality the $403 is less the $85 deductible I paid. What if this was a fridge or oven that is more readily used than a microwave? I’d be out and inconvenienced by simply waiting on CHW! My fridge is almost $2000, what would they offer me should it need replacement?? No where near the value for comparable replacement. Cheap and shady business dealings

Choice Home Warranty Company has been a pleasant surprise to work with. We have had a couple items that needed correcting were completely satisfied with their service and professionalism.

He arrived during the time window. He was courteous. He thoroughly explained his findings and solution and what to do if follow up was needed. And, he appears to have solved the issue.

The first customer service representative was beyond rude I believe his name was Jan he kept just reading the section of the contract to m and over talking me even when I asked to speak to a supervisor told me I couldn’t. He was in fact not correct concerning the terms of the warranty and I finally waited a while and called back after pulling my contract and reading it. This man is not a good representative for your company.

I liked CHW no complaints until now 9/3/23 I put in a claim for a leaking ceiling Saturday night 9/2/23 can’t get any one to come out until Tuesday 9/5. I had to get & pay somebody to fixed the leak bc ceiling started to buckle. I felt like this was an emergency that couldn’t wait 3 days causing more damage/problems. I really hope that you all have something in place when there is an emergency. They have 24 hr plumbing service that you could have gotten in touch with. I need to be reimbursed. Thank you

- Online responses to questions are canned and do not answer the questions. I had to call and ask. There were no responses on the weekend. - Technician said water heater needed to be replaced. Choice only paid for water heater and labor. I had to pay $605 additional costs for parts needed to replace water heater. I had no choice to go to a more reasonable company. Recommend Choice allow the customer to have a choice to select the company if they had used them before. 3 years ago the water heater was replaced and I paid $150 out of pocket. I don't know if the $605 was necessary charges or not.

The response to our call was very quick. The appointment was made for the next dayI think. The tech's were thorough and got our air conditioner up and running. They explained what was going on with it and what to expect.

What was offered sounds great -- just cancelled a contract with Cinch Home Warranty Services prior to this call. I will admit I'd just left a request for CenterPoint to call and review their plans so when Eddie called that's who I thought I was talking to. If everything advised is as described I'll be a very happy customer.

I don't like dealing with a machine, it would not let me talk to a real person, that being said, I was able to find out who was assigned to help me, and I chatted with them, adjusting the repair date, as we really needed the sink back. Their service was stellar, polite, efficient and easy to deal with.

I thought I would have piece of mind however there ALWAYS seems to be a reason to my pay the claim. Last one was the blower fan on the inside of my AC unit not be totally level. HOW WOULD ONE KNOW THAT. the company you sent wanted over 900 to replace it on the side and i had it done for 285 - something is WRONG with your vendors. There seems to be no oversight. Just rejection then move on. i will not be renewing with choice.

Choice Home Warranty quickly responded to our request and sent someone to review the damage. They replaced the leaking water heater at a small cost to us - and they did all the work!

Choice was quick to select a tech to come and assess my problem. He was on time, very professional and knew exactly what to do to fix the problem.Problem was fixed in a short time and now seems resolved.

The contractor did not get notified we were to get service on Monday. I finally reached him 2 days later & surprised why not scheduled. He came on his own next day to repair garage door opener. We were notified date & name of contractor weeks in advance. Waited home all day for contractor to arrive. Very disappointed for lack of communication on part of Choice Warranty.

I like the customer service but the waiting time it takes for the technician to come and fix the problem is too long specially when it comes to critical appliances like water heater, heater, garage door that won’t open or close etc., Technician also comes without the most common parts that very often needs replacement and needs to come back after another few days with the parts needed.

Tech was a bit late (outside his 4 hour window) and he wasn't really able to pinpoint the problem but did notice a small issue with a part so he installed one. So far it seems to be holding up. He told me to call him directly if that didn't fix the issue so that made me feel better about the situation

Latasha was awesome! She was very helpful and understanding . We moved to our home last year and needed coverage. She gave me many Senior discounts. I’m happy and I feel that our home is well protected now.

I like that job was finally done. It took way too long to find an air conditioner repair company. I suffered in 100° heat for 6 days. I had asthma attacks and literally felt sick the entire time. The company sent (finally) took care of the job literally in minutes!! Arctic Air which is owned by a woman, is a fantastic air conditioning repair company!!

Couldn’t have asked for a better experience! Jamel C was patient in answering all our questions and went above and beyond to get us a great plan for a phenomenal deal! We feel very blessed so thank you!

The ability to adjust to my schedule as I was going out of town during the first scheduled visit. Technician was very friendly as well and educated me on how my system works.

The technician was good. The customer service on Choice was terrible. They even hung-up in the technician and I. We had to call back two different times. Also, calling in, It took me at least 49min to give my information. I will NOT recommend Choice Warranty for this reason alone.

The service technician was great but they weren’t able to fix the dryer in a very timely manner which for a family of 7 isn’t ideal. We waited 4 days for the appointment now it’s about another week til the part we need comes in.

I am very pleased with choice Home Warranty. As everywhere, there may be a not really great apple in the bunch. I have had two technicians out of many who I feel were sub par, but choice did it’s best to rectify the situation.

The tech did a great job and got my ice maker working again, careful and respectful of my home. On the negative the wait of two weeks until the tech showed up. Apparently CHW has to search for companies that will provide service according to CHW terms. Much two long to wait for a service person to show up. The actual work done was excellent.

In theses Bidenomic times CHW has had a hard time finding contractors in my area who will accept their terms. CHW told me to find my own and would reimburse me less my deductible. That's not what I'm paying for, I ended up repairing it myself.

We have liked almost everything so far, companies have come out in a timely manner and fixed the issues. The only thing we have an issue with is choice making the appointment for you and having an issue trying to reach the repair companies to reschedule. Also, we don't get receipts from the repair companies.

The repairman are professional and great that are sent. I am not real impressed with the customer service from choice. They do not seem to listen and tell me things that are not accurate. I have also been told by them that they do not replace anything, they will just keep sending a repairman.

I thought the technician was very qualified. It was going to be over 3 weeks before the parts needed for repair would be available. We decided to buy a new dryer, our choice. This decision saved Choice several hundred dollars and cost me nearly $800.00. I believe we should get a rebate of some sum. Ron Dulaney

We were very pleased with the service we have received! Our only dislike is the time zone difference limiting when we can actually speak to someone or when our service providers can get approval for work. The reporting feature is very limited in online reporting options without speaking to a live person. Overall very satisfied!

The service was very timely from start to finish! Mike with I Serve Service Contractors was very knowledgeable and diagnosed the problem and repaired it in the same visit! We are very satisfied!

Choice has been extremely quick to respond and, when I had a problem with the business that initially responded, not only did the person I spoke with understand but fixed things immediately.

I like your company service it's the nicely and the quickly. But I don't like the local service company isn't not good the quality and sometimes appointment time off but didn't gave me any notice for updated service time . I can't stay home all day w/nothing.

About three years ago I decided to research home warranty companies and buy a policy to cover repairs to my townhome because my disability worsened and I could no longer physically do many home projects I was previously able to do by myself. At that time I saw many good reviews about Choice Home so I called the company for a quote. The company representative sold me on what he said was their most comprehensive policy that covers all the home systems and appliances that I want covered and offered me an incredle price and per service deductible for three years so I bought the three year policy. Well, the first time I had to use the policy was when my installed combination microwave/vent hood in my kitchen shorted out. I went online to file a claim and a contracted service technician soon after scheduled an appointment with me to come out to diagnose the problem and fix it. The guy was very professional, courteous, and respectful of me and my home. He quickly diagnosed that the control panel shorted out and needed to be replaced. So, he checks and finds out unfortunately that the manufacturer no longer makes the part so he can't repair the problem. He calls Choice and tells them that, and he tells me that Choice will contact me soon to discuss replacement options. So, I pay the technician my policy service call fee thinking that he will be back to install the new microwave/vent hood after Choice calls me to discuss a replacement. Well, a representative from Choice calls in a couple days and tells me that they will only give me a $150.00 credit to use at Lowe's to pick out a new combination microwave/vent hood for my kitchen and I have to find and pay for someone to remove the old one and install the new one. I was totally shocked because a new comparable replacement would be $500.00 or more plus the cost of installation. I thought my policy would cover replacing and installing a new system; however, the adjusters informs me of something in the policy fine print that is what it is in the policy. Sure enough, I pulled out and thoroughly read line by line the entire policy and realized I was duped by the representative who sold me the policy because he led me to believe that, if something can't be repaired, it would be replaced with a new item similar to what I have. I have also submitted a few other minor claims and ran into similar problems with Choice. I also experienced long delays in service technicians responding to come out to diagnose and fix the problem because it seems local service contractors find working with Choice hard to work with and not wanting to pay them a reasonable price to do the job. For one small claim that I submitted, I had to wait almost two weeks for a contracted service electrician to contact me to schedule an appointment. I found out that the electrician who responded to Choice was located 3.5 hours away from me in another city. I thought that was incredible because I know several licensed electricians less than 15 minutes from my home. The electrician who came out was very professional and did an excellent job. However, I suspect Choice might have stiffed him on paying him and he found working with and being able to contact them too difficult and probably is not responding to any more requests from Choice for jobs. In conclusion, I can say to anyone considering Choice or any other home warranty company: "Caveat Emptor." I also highly recommend thoroughly reading in detail going line by line the entire policy to understand what you want to buy and ask the company for the names and numbers of their current customers you can call for references, and also ask your relatives, neighbors, friends, business colleagues et al who have a current home warranty policy to recommend a home warranty policy.

I had my AC to break down and ChoiceHome w,didn't have anyone available to send out and they told me I could opt to call someone on my on and they would reimburse me so they came out and fixed my problem and I paid them for it and when I tried to get reimbursed I was told that the people who fixed it should have have called them to get permission to replace or repair any parts so they ðidnt call for pre-approval, and I just told them to fix my AC and they did I paid them for the repairs now I'm told I an not get reimbursed for me 274.00 to get me air fixed .I tried several times to speak with a serperviser but I was told that's protocol and they would tell me the same thing but I kept insisting to speak to a supervisor and finally they put me on hold for one but I never got to speak to one so I'm out 274.? Plus paying 61.per month my warranty I've been with CHW for5 years now so I guess I'm not a good candidate now to have.So I'm on the fence about canceling my contract with them I've never had any problem before but when I was given the opertunity to call someone and pay my self to keep from having no air in this heat I chose that route so for sure I'd never fo that again.i could understand if they thought something was wrong with they're statement or charge it never made it that far,I was told that I payed without approval and I would not get reimbursed, but I needed my account running and I was willing to pay the company I had called to do the work said that they would try and send in my invoice but when they tried to they wanted them to join there team and they were not interested in that and they wanted all kinds of information about they're business and she told me I'll have to handle Choice warinty as far as my getting reimbursed that they don't do that so I got stuck in the middle with no helpfrom chw they never told me to ask if they put in claim with chw which they don't evidently, my lose,so like I said I'm on the fence about canceling with them,I'll make up my mind before my next bill. MY LOSE Barbara Cloyne

I think it's worth it because of the money and time I saved. First not having to pay for the labor and parts; and the time spent looking for a company to do the job. All of the service technicians were very respectful and polite. The service people who set up the job were very helpful as well