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Verified Customer

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Wyman

Great service the technician was on early and did a great job. I’m glad I chose choice warranty my whole family uses choice

1 year ago

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Verified Customer

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Ray And Peggy Kansas City, MO

As a whole you are a good company to work with and has helped us a lot when we needed you Thank you for the good service

1 year ago

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Verified Customer

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Jack Solomon Newtown Square, PA

Service takes a long time. Currently waiting 5 weeks for dishwasher repair, and it is still not repaired. The first technician selected by Choice cancelled. The second technician could not fix it and has not responded to us or Choice.

1 year ago

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Verified Customer

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Jeremy McIntosh Mobile, AL

User friendly process to file claim. Response from contractor was quick and appointment to complete work was booked within 1-2 days.

1 year ago

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Verified Customer

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Brandon Speirs Little Rock, AR

They don't keep you informed about your claims that have been submitted. I had a Tennant with no AC for 2 weeks because CHW was waiting for an HVAC contractor to pick up the contract. I had to go and find my own and the unit was not salvageable. The reimbursement program is a joke as well. I came out of pocket 7k fpr the new unit and choice didn't reimburse me a dime. Terrible experience overall. Almost feels like I got scammed.

1 year ago

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Verified Customer

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Vickie Washington, DC

Customer service is above & beyond. They get in touch with a technician to do the repair you need. I’m happy & grateful to have Choice

1 year ago

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Verified Customer

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David Town and Country, MO

Communicating with your customer service was difficult. Finding a technician to come to my house was difficult. The first technician that was scheduled was a no call no show. When the technician did show up and identify the service needed, he called the service department to get it authorized and no one would answer the phone. He left a message and it took someone two hours to call back. Wasting both the technicians time in my time. ended up taking me three weeks to get my problem resolved, and it was a very frustrating affair.

1 year ago

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Verified Customer

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Rocio Tyler, TX

My AC got broken and a couple days later they came to fix my AC. It was smooth. I was satisfied with what they did. They've just always had an answer to my questions.

1 year ago

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Verified Customer

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Dee Kissimmee, FL

made claim-was sent email from choice stating service person will arrive Appointment Date: Friday May 19th 2023 Appointment Time: 11:00 AM -03:00 PM NO ONE showed up, no contact with me at all- wasted a day off work waiting -I called the service people-they said (On the saturday) they only just got the notice from Choice a couple hours before they called me. and the guy came Monday - said it was city code and he couldn't do anything at all not even change the part out-and it cost me $85 (On top of lost days wages) -not happy at all -will probably cancel Choice

1 year ago

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Verified Customer

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kristina Pearland, TX

Save your $55 a month because the amount they do pay if claim is approved (and they seldom do approve, there seems to always be a catch that disqualifies them from paying) is not much. The contractors they do send out for repairs are usually incompetent it’s a 50/50 chance they are gonna send someone that does the job right the 1st time. You also pay an $85 service fee for someone to just come look at the problem and that does not come off the price of repair. Seems like a huge rip off.

1 year ago

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Verified Customer

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Fazla Rabbi Hossain TX

Choice is the BEST. I have multiple plans and they are really listening to my needs. I would highly recommend this company as your warranty company.

1 year ago

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Verified Customer

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Joyce Ashburn, VA

Haven't needed the warrant but 2 times and each time I was very satisfied with the concern they showed and the speediness of resolving the problem!

1 year ago

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Verified Customer

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Paul Lee Victorville, CA

Appealed a claim regarding their technican stating that the blower motor in my HVAC was dirty due to lack of maintenance and that's why it shorted out. I submitted maintenance records from my regular HVAC shop that did the mainenance from 2021 to 2023. Case manager still denied my appeal, stating that she has to go with what their technican stated. The problem I have is I watched their technican open the panel to blower motor and didn't pull the blower motor out, because it's a sealed unit.

1 year ago

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Verified Customer

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Deborah Manahawkin, NJ

Cool temp came and repaired the air conditioner. Very professional. Would recommend then to anyone! Very easy claim from start to finish!

1 year ago

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Verified Customer

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Bernice Crowe Brooklet, GA

I have found that living in a small town there seems to be a shortage of contractors to work on my breakdowns. I had to find a plumber to fix a significant leak because I knew it would take too long for CHW to find one.

1 year ago

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Verified Customer

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Lawrence Lanham, MD

When I need to use the warranty, which I do often, I called and they sent a technician out within a reasonable amount of time.

1 year ago

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Verified Customer

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Brian Pottstown, PA

They immediately respond and within 24 hours have someone scheduled to come out the following day. It is just incredible service.

1 year ago

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Verified Customer

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Susan Moss Canoga Park, CA

Some repair people bad mouthed your company and complained about the reimbursement. We weren't given replacement cost on our sink faucet and had to buy it ourselves. Other vendors were fine and did a good job. Mixed bag

1 year ago

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Verified Customer

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Philip

They were prompt about making the appointment but when the person suggested replacing the furnace because it was very old they chose to just replace the fan motor

1 year ago Edited January 10, 2024

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Verified Customer

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Gladys Columbus, OH

I love the ease of the excellent immediate response which l received regarding my service need. Will recommend to everyone

1 year ago

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Verified Customer

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MHK Greensboro, NC

Great appliance repair! Technician was prompt, courteous, and extremely knowledgeable. He diagnosed the problem within minutes.

1 year ago

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Verified Customer

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Jodie Hurlbut Covington, TN

Unfortunately cannot give a half a star. Filed a claim for a washing machine that is not working 15 April and it is 16 May and it is still not fixed. The vendor who is supposed to fix it is not answering the phone for the customer or the company and Choice Home Warranty will not authorize another vendor to repair it. Piss poor customer service. Would not recommend this company to anyone.

1 year ago

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Verified Customer

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Krista Marion, IL

Every time I've contacted Choice, they've been very quick to respond. My plumbing backed up and the next day I had a plumber there.

1 year ago

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Verified Customer

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Ralph Wakefield, RI

CHW has denied several claims of mine, uses poor quality technicians, turnaround time is 1 to 2 weeks. I had a leaking pipe, CHW, could not find a plumber in two months, so when I hired my own, they would not reimburse me due to a technicality. Also, they gave me $1000 for a refrigerator they said could not be fixed, a new one cost $10,000. They also gave me $400 for a above range, microwave with hood, fan and light, but the replacement cost above $1500.

1 year ago Edited January 10, 2024

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Verified Customer

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Marilyn Tuscaloosa, AL

They were very prompt, as soon as we called them they set up an appointment and they were out within just a few days. I'm very pleased with them.

1 year ago

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Verified Customer

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Mae Chicago, IL

I think they're great home warranty. When I want to use my warranty they always came out.They do a good job when they come out.

1 year ago

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Verified Customer

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Andrea Upper Marlboro, MD

They have great customer service. The turnaround for when you put in a ticket is within 24 hour time frame. They're very responsive.

1 year ago

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Verified Customer

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Anonymous Bella Vista, AR

Our furnace was not working and we called in and Choice said they'd be like 18 days or something before they get someone out. Which obviously is not acceptable when you don't have any heat in the winter.

1 year ago

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Verified Customer

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Tim New Egypt, NJ

I had a recent problem with my clothes washing, and Choice sent a technician to the house. He diagnosed the problem properly and then they sent the parts to the house, but they said there was a cover that didn't come with it, so they couldn't come out and fix the machine. The cover was sent 3 weeks later, so they left me hanging for 3 weeks with no clothes washer.

1 year ago

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Verified Customer

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Anonymous Phoenix, AZ

They contacted us right away and they set up the appointment with my renter. Came out fairly on time, so that's always good. They took care of the problem.

1 year ago

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Verified Customer

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Dennis Peoria, AZ

Choice Warranty's deductible is less than some of the other ones. I just did everything online and everything went pretty quick.

1 year ago

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Verified Customer

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Stanley Dothan, AL

Prompt, courteous, professional service, and they always keep me abreast of the tracking of everything that is going on. They've come through for me.

1 year ago

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Verified Customer

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Anonymous Temecula, CA

Used it on a dishwasher and they sent someone out to repair it and it was fine. Good customer service. They responded quickly.

1 year ago

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Verified Customer

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Sandra Hughes Greensboro, NC

They do not honor their warranty. Repair and after 3 months wanted to repair again rather than replace furnace that technician recommended replacing. Carbon monoxide was seeping into our home due to the furnace condition. Choice Case Manager stated that was not their concern, and the part would have to be replaced again and then see what happens. No concern for my family's safety. Worst customer service ever. Paid for coverage for seven years and the first time a replacement is recommended they push back. Awful!

1 year ago Edited January 10, 2024

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Verified Customer

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Tony Baloney Carmel, NY

Choice Home Warranty is good as long as you can use their contractor to correct the problem you have in your home. If you try to use your own contractor such as a plumber forget about the insurance paying for it.

1 year ago Edited January 10, 2024

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Verified Customer

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William Banks Dallas, TX

The contractor assigned to our HVAC claims provide incorrect and incomplete information to Choice which resulted in a delay in resolving the issues which resulted in us going with another vendor to service our FAILED HVAC system at our cost. We did not renew with Choice because of this incident

1 year ago Edited May 19, 2023

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Verified Customer

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Rick Sealy, TX

I had American Home Warranty before and I didn't like the the way it was being handled. Choice is half the monthly cost and a lower service fee.

1 year ago

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Verified Customer

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Jeffery Smyrna, GA

I would recommend Choice to anyone. When I had to use it, I called in and they responded. It was taken care of very expeditiously.

1 year ago

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Verified Customer

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Robert

Waiting 4 to 5 days for an electrician is unacceptable! I think you need more than one company of each trade, so one company does not hog up all the services and have to wait for them to have time for the service!

1 year ago Edited January 10, 2024

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Verified Customer

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Ganesh & Sneha Bridgewater, NJ

Any issue that was there was resolved promptly, and any concern that I had raised was also answered and was addressed promptly.

1 year ago

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Verified Customer

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Albert McConnell Yuma, AZ

Our dishwasher went out and the repair man showed up on time, provided very valuable tips, fixed the dishwasher. Works great.

1 year ago

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Verified Customer

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Terri Semmes, AL

They're pretty prompt in responding to my request when I do ask for them. For what money I put into it, I expect they have good service.

1 year ago

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Verified Customer

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Anton Severn, MD

When I had to get my dryer repaired, the service person was very knowledgeable. Very quick to tell me exactly what I needed to do for the repair and resolved it as quickly as possible.

1 year ago

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Norma Copperas Cove, TX

I have to work and we would set a time, call me 30 minutes before, and then they said we were at your house, you weren't there. Nobody contacted me to be there, and that happened a couple of times. I had a brand new refrigerator that went out and it took 4 months without a refrigerator before they came out here and fixed it. They came out once, the parts were back-ordered, blah blah blah. Then when they finally came in 2 months later, they were damaged, so I had to go almost 4 months or more without a refrigerator.

1 year ago

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Margaret And David Saint Petersburg, FL

We haven't had problems with the vendors. Our problems tended to come if we had a problem with the contractor and getting back in touch with them and that kind of stuff.

1 year ago

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Verified Customer

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Dominic Florissant, MO

When I needed them, they were knowledgeable, they were understanding, and they knew what they were talking about when it came to home warranties.

1 year ago

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Verified Customer

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April Houston, TX

Every time I've called out, they were able to fulfill and complete whatever it was that was broken and were able to fix it or replace it.

1 year ago

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Verified Customer

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Stacia Scottsdale, AZ

I used my warranty right now for a hot water heater. And I'm actually a little confused by this because I thought I was only supposed to pay my deductible and they've come back and charged me another $450, out of my pocket.

1 year ago

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Verified Customer

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Charles Pahrump, NV

Our dishwasher stopped working about a month ago, and I called in and I had a serviceman out within 48 hours. He resolved the issue and everybody's happy.

1 year ago

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John R Saint Charles, MO

I had a ceiling fan malfunction, the service tech was great. I think it took a little long for them to actually connect up with me. It took a couple of weeks.

1 year ago

Choice Home Warranty Reviews