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Patricia Zody Milton, WI

I liked the repairman from Sears. He was very professional and handled the repair well, taking the time to explain it to me.

1 year ago Edited September 14, 2023

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Michael Schertz, TX

I’ve used Choice for the last five years. Overall, great service and I just signed up for another five year contract!

1 year ago

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John Harris Foxborough, MA

Choice sends multiple automated emails about my claim, but talking to a person with actual knowledge of the situation is impossible. I have received three emails saying my claim is approved but the contractor they hired has heard nothing from them. They also bury you with advertisements even though I already have a multi-year contract with them. Do not use this company!

1 year ago

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Dlmdkm Sainte Genevieve, MO

I've been waiting over 20 days to get my refrigerator fixed, first they said they were waiting on parts, now they say no parts available and still has not been fixed or resolved. I'm very disappointed in the lack of customer service. I call and never get to speak to anyone all I get after every email is give us 24 to 48 to resolve, well 20 days is way past that.

1 year ago

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eric kutch

Easy enough to have the appointments scheduled….. clearly these service calls are low priority for the technicians…. We’re typically the last call if the day with no communication from them…. I’ve had 3 calls (one guy arrived at 9:15 pm) and so far, one guy stood us up & nothing has been repaired on the other 2 issues… I’ve now burned 3 weeks and am starting from scratch aka calling my own repairman.

1 year ago

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Ronnie Reed

You think you have peace of mind with a warranty. But you have to wait and fight for anything. Took over a month when our fridge died. Had a $2000 3 year old fridge and they gave us $989 for a new one. You can't buy a new one for that with all the features our other one had.

1 year ago

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Keith Clayton Fort Valley, GA

Everytime I have put in a work order,it has been completed, I can't say enough about the company,I tell everybody about the company

1 year ago

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Regina Miller

Customer service was more than expected. I was able to get the information I needed and, set up an appointment. I was definitely impressed.

1 year ago

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Wayne Florence, KY

They did as they say they was, it took a little time for the A/C to get fixed but they came though and got it right Thank you. Choice Home Warranty

1 year ago

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Brenda Metairie, LA

The service person was efficient, polite and friendly. He got my air conditioner working ins very short length of time.

1 year ago

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Spencer carter jr Catonsville, MD

Professionalism, courteousness, knowledge and communication skills were exhibited by the person who completed my service.

1 year ago

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Rocky Beller Flagstaff, AZ

Upon filing a claim, I liked how quickly they got it in the system and got a technician assigned to our case. However, once the technician came out for the initial inspection, the hassle factor dealing with Choice Home Warranty began. They denied claims that were valid or they call the issue pre-existing. They postpone services until you get so frustrated that you pay to have it done yourself. It is hard for me to recommend a company that is so unscrupulous and hard to deal with.

1 year ago

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Debbie

I feel I was miss leading when I got my service contract. I had lost my air conditioning and I have health issues such as asthma and I can’t go without air in the dead of the hottest days. It took over 3 days to get someone to come fix it. I was made to believe it would be done in 24 hours top. If I had know this thst they were just a go between company and all their stuff goes to other companies to get the work done. I would of rather paid more for my plan and had it fixed the same or next day

1 year ago

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Sherree

So far very dissatisfied. I have a fan your representative says needs replacing and have been waiting weeks for it to be replaced and so far nothing. I have two homes under warranty, one I paid to be covered for 6 years and am ready to cancel because it has not been worth it Plus customer service is horrible since I can never get a person to speak with.

1 year ago Edited September 6, 2023

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Chris Orange, TX

It took 4 weeks to get our AC fixed in hottest month in recorded history. I had to continuously call to check the status of the install. Apparently there is a company policy to only allow in coming calls from customers, that’s ridiculous. Anyway I’m not happy and I hope never need to use your company again for anything.

1 year ago

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Anna Antioch, TN

My requests are handled within 48 hours. I was called with the company name and phone number. The companies had qualified employees.

1 year ago

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Cathryn Charlotte, NC

I am not pleased with CHW. The time it takes to get a tech for a claim, most techs are ok but claim is not completed I feel like you are not getting records of professionalism to take care of the situation. Last one as of last week, came to unclog kitchen sink, only left me with my sink leaking, the solution that was used turned my sink black and stained. I need to put in another claim because my kitchen sink is in worse condition. It did not have running water coming from the pipes under the sink. I can not use my sink. I could go on, but I just want to discuss my most resent issue.

1 year ago

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Felicia Las Vegas, NV

In the past year we have had a slab leak, which should have been covered in our policy, as well as multiple calls on our dishwasher. We have been denied for the slab leak and parts of the dishwasher and we’re left to cover the repairs in full from our own pockets. Whenever we need to call about warranty information, the calls are outsourced, which leads to miscommunication and frustrating conversation.

1 year ago

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Eric Olson

Due to your negligence on the EPA Laws, Choice failed to let the tech repair our A/C by refusing “stop leak” being used. We are in the process of filing a complaint with the Florida EPA Office in Tallahassee! Now 30 days from our service complaint, we still have an open call. Now maybe, we are scheduled for a service call tentatively set on Sept 9th!!

1 year ago

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Susan Venice, FL

My A/C has not been fixed. Please have your service firm contact me. I believe they had to order a part that they didn't have. As they didn't have the standard part I needed for my York A/C (and due to dangerous temperatures inside my condo, I had to have the firm I have a maintenance contract with come and give me a loan model without delay. Please have your A/Crepair people contact me about installing part they had to order.

1 year ago

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Paul

We have been waiting now for over 2 weeks and still have not had a repair person come out to our house. The first person did not show up twice after confirming with us and the second repair company didn't show up either. We are not very happy with our service from Choice.

1 year ago

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Dee Schreck Mooresville, IN

Our covered a/c unit is 31 years old. We obviously take very good care of it, right? It has a Freon leak that cannot be repaired and the refrigerant in question is no longer produced so it has to be searched for-good times.

1 year ago

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Bing Hu Tampa, FL

Excellent services, outstanding and very professional techinicians, and very quick responses. All beyond my expection. Thank you Choice Home Warranty

1 year ago

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Ed Humble, TX

Quik response from technician. Fixed problem. When repair can't be made, cash option is too little for replacement unit.

1 year ago

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Maria Richmond, TX

I like the fact that when I put ina clam the company s response is always very quick and the technician are very knowledgeable and professional.

1 year ago

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Brenda Durham, NC

Worst service ever experienced. Very POOR CS Rep, never returned calls, never respond to emails. Five claims with same issue on dishwasher. last claim filed July 10 is still open. I asked for their cooperate office contact information, i was given CS number. Asked to speak with manager, never happened. with the $85 I paid and what CHOICE coveded in parts and Lobor, I could have a new dishwasher.

1 year ago

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Anonymous

I had no problems. They answered quick. Nothing more I could have asked for. They've been very fair and done a good job.

1 year ago

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Charles

For the past three years, anytime I've called somebody responds. They assign and notify me within a day or two. They've gotten better since I started.

1 year ago

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Stephanie

I just needed to use it a couple weeks ago. I called, it took four or five days to actually get a service tech up to me for an A/C issue. I had to wait so long to get a tech out for my latest issue.

1 year ago

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John

I think they're almost illegitimate. I have a problem with my air conditioning. We thought it was probably the thermostat. It took five days for them to come out and look at it. The individual said that the only thing that he had authorization on was the thermostat and that he could look at the rest of the system at all unless you repost the claim.

1 year ago

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Sushma

Things were fixed on time and they were pretty quick. We don't have appointment for four days or five days and it was taken care without any hassle.

1 year ago

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Chandra

When I used the warranty, I spoke to one of the representatives and they said it was covered and when the first person came here he didn't do much of anything. He was looking for other stuff, not to fix the problem I have and I was told that the part was not covered.

1 year ago

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Rachid

My dryer was down and needed to be replaced. I tried to to buy a new one and the refund they gave me for this new dryer was like half its price. They didn't give me the full price for the dryer.

1 year ago

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Sharon

Every time I have called to put in a claim, everyone has been nice and claims have went through quickly and efficiently.

1 year ago

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Mary

They attended to my question quickly. I had a broken garage door and I called them, the garage door guy came out. Fixed it perfectly and quickly.

1 year ago

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Lisa

Air conditioner service, put in a request, within a few minutes I had an appointment set up for a few days later with the company.

1 year ago

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Robin

I usually get a quick response. Even if I don't go through my rep directly and I just go through the website, she will still reach out to me to make sure everything's okay.

1 year ago

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D.

Most of the time the people that provide the service do a good job. I've probably had maybe a half a dozen or more service calls. The people that come out to do the service are for the most part very competent.

1 year ago

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Anonymous

To replace the microwave they sent someone out. The contractor said it was two issues and it needed to be replaced and they gave me $190.00 and it was 400 and some dollars. When I complained about it they upped to $250.

1 year ago

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Anonymous

I've had to use it a couple times for when our air conditioner had gone out. We also needed to have some service on the clothes washer.

1 year ago

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Christine

I used my warranty for my dryer which was repaired. I also tried to use my warranty for my dishwasher that was not repaired and they did not want to cover it. It should have been covered and they basically just did nothing.

1 year ago

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Michael

Their service was good and response time was good. As soon as I initiate the claim there is a service appointment in 3 days, so overall I'm good. I'm happy with that.

1 year ago

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Elaine

I really appreciated the help that came out. They were able to fix the plumbing under the under and inside the house. Very nice two young men.

1 year ago

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Dorothy Belmont, NC

I was completely satisfied with the service and the technician and would recommend Choice Home warranty to anyone who doesn't have a home warranty

1 year ago

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Steven Gurgold Sarasota, FL

Not going so well. Had refrigerator repaired, supposedly. Still leaks, can't get in touch with company that attempted repair, left two messages in two days. Really disappointed , thought the tech, Hubert, was an upstanding guy, I guess not.

1 year ago

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ELIZABETH KLOTZ (Lisa Klotz) Appleton, WI

I would give a no star review but that wasn’t an option! So many things wrong with Choice….WAY TOO MANY sales emails, push, Too hard to speak to customer service live person!!! Too expensive with no providers that take this plan, and when you ask for surveys on the claims we have completed your computer system will NOT take the surveys!!! To just name a few, BUT I know none of this matters to you and nothing will come of this survey

1 year ago

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Patricia Gonzalez TX

If it has no start that is what I would choose. My goal to to reach thousands of people to expose my experiences and answer, solutions this company handles their business. This last guy you sent me damaged my water heater putting me to spend one thousand dollars to correct the problems. No solutions what so ever But if I can reached 5000 people not to get your warranty I will never renew

1 year ago

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Mark Hoffman, NJ

It took over 5 months to resolve my issue, during which time they denied the claim after approving it and I had to fight for it to be reinstated. Their tech caused $21,000 in damage which I had to repair through my homeowners insurance which will now incur a rate increase as well as costing me $500 in deductible. If I could give leas than 1 star rating i would

1 year ago

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Rosemary Albuquerque, NM

It was easy to schedule my claim online. They scheduled my appointment right away and Sears came out and solved the problem on my refrigerator.

1 year ago

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Ashlie St Louis, MO

Really hard to get a person assigned to your claim. When it is assigned they give you an appointment date and time without asking preference, then you have to reschedule and it takes longer..assuming they even show up!. I have had this company for a home warrenty at my previous house as well and this seems to be their normal customer service. It's awful.

1 year ago

Choice Home Warranty Reviews