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Pedro Ramos Port Saint Lucie, FL

The service person was great. He perform a complete check of all the AC system inside and outside the house. System is working excellent.

1 year ago Edited July 12, 2023

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Holly Shockey

Nothing has worked. Currently being made to wait on a part for AC that was back ordered. When I called someone else to look at it they got my AC working after I have been sweltering for two weeks. I am still waiting on the part with no time line. Tried to reach out to a manager but many times I can’t even get thru. So far this warranty is useless.

1 year ago

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Migdalia Philadelphia, PA

My first claim was taking care by the next day. The second claim. it took almost 2wks for them to come out and still having issues. The tech needed to come out again less than a week

1 year ago

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Gary Brandon, FL

Dishwasher...2 contractors respond, can not be fixed or repaired. New dishwasher $890. Choice Home Warranty payment...$250. Then, I had to fight with them, saying I did not complete their online form, for which I did. Their business is to take your money and reward you with pennies on the dollar

1 year ago Edited January 10, 2024

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Philip Jones Seattle, WA

For the second year I chose Choice Home Warranty I called them for electrical repairs and they’ve been reliable, I highly recommend them.

1 year ago

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Verified Customer

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Alfred Houston, TX

I liked the prompt response to getting my AC unit repaired. The tech contacted me the next day after my submission and arrived as scheduled.

1 year ago

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Michael Boles Los Angeles, CA

Customer service is lacking, difficult to understand the representative in a foreign country, had to call multiple times and the issue was input by the customer service rep incorrectly. Paid a service fee for nothing. Would not recommend.

1 year ago

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Chad Goose Creek, SC

Either their claim settlement system is broken, or they intentionally make it very difficult to resolve even the smallest service claim in a timely manner. To say that the communication between the claims center and the vendors that they use is lacking would be a huge understatement. I had to follow up with both choice customer service and the vendor back and forth at least 6 times over a 7 day period. I finally had to demand to speak with a manager to get the communication issue resolved.

1 year ago

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Ethan Omaha, NE

Submitted claim to repair my refrigerator/freezer pm May 11, 23 accepted a settlement of $494 in form of Lowes Gift Card to be sent within 30 days. As of July 5, 23, I have not received gift card. I do not intend to buy from Lowes as a local home furnishing store has better selection, prices, delivery and installation and financing term i.e 24 months no interest. I do not understand why Choice Home Warrant (CHW) wants to force me to buy from a business that I never show from. I will never recommend CHW to anyone for warranty coverage.

1 year ago

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Francine Tarrytown, NY

I have not had use of my refrigerator since June 12th, which is exactly 3 weeks. Choice Home Warranty has done a miserable, unprofessional and terrible job on getting my refrigerator fixed....and it is still not working and the part will not be received until another 2 or 3 or 4 days.....and then an appointment has to be made in order for the technician to come and replace the LG refrigerator's compressor. This screw up is simply unacceptable and I should be awarded 1 year of free service from Choice Home Warranty. Francine B.

1 year ago Edited January 10, 2024

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Michael

The plumber came out on a Sunday morning at 8:00 AM sharp! He was very personable and completed the repair in about 30 min!

1 year ago

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Joe Tampa, FL

Choice Home Warranty was very reliable they took care of all my problems. I would recommend them to all my friends and family. Thank you Choice.

1 year ago

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Yohannan Brookline Station, MO

Our fridge was not qorking and the response was very prompt and the total job took less than 20 hours. The technician was exceptionally good.

1 year ago

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Maureen

I called the number and got a rep on the phone and they said they would assign someone. They sent me a claim number and then I was contacted within 24 hours for service.

1 year ago

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Xueyen

I think their customer service is good. It's hard to get a technician in our area, so it always involves a long, long delay. I think whenever they come they did very good.

1 year ago

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Tina

We've never gotten good customer support. Our freezer went out and the person came out to look at it. Luckily they repaired it right then because in Choice said that it was a manufacturer defect and wouldn't cover it even though the manufacturer said it wasn't a defect. We will not be renewing Home Warranty.

1 year ago

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Tian Li Hu

It has taken too long to get my bathroom shower faucet completely repaired. More than four weeks since I reported its problems, three technicians still can't get their job done yet. I'm still waiting for this Friday's 3pm-8pm the last third technician to come back to replace a knob to stop its turning around. 😪

1 year ago

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Kyle Alamogordo, NM

Another day dealing with CHW claims managers. They continue to make up any reasoning not to move the claim forward. I was told to upload documents in one section, get confirmation for manager that it is good and will be looked at in the morning. I call back in the morning just to be told I have to upload documents in another section and once it is received it would take four hours to review. CHW continues to prove they do not hold their customer’s interests in high regard. It is my opinion that this company is the worst at every aspect of their business.

1 year ago Edited January 10, 2024

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Betsy Bissette Cary, NC

Not a great experience. Issues are not resolved on the first visit, technicians break parts and another visit from another company is set up and i have to pay the 'initial' visit again and it is not resolved at this time. I want a total refund immedaitely for the 5 year contract that i paid in advance!!!

1 year ago Edited January 10, 2024

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Laverne

Overall been very satisfactory. While the service has been very good, I've asked for something to do after the service to come back to me that wasn't done.

1 year ago

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Mehmet

I used them two times. One for the washer and the other one is for food processor. They were both broken. Their customer support is fairly responsive.

1 year ago

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JACQUELINE DUNN Henrico, VA

I like that I was able to replace my AC/heating system and not have to pay the very expensive amount as a result of me having the Choice Home Warranty.

1 year ago Edited January 10, 2024

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Bennie Cleveland, TX

The few times I've used Home Choice Warranty the people that have come to my house have been friendly and understanding about my issues.

1 year ago

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Catherine Duncan, OK

I called and got quick service on my garage door. Monty the tech from Diamond Garage Doors was great fixed the problem sight away

1 year ago

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Scott Knill White Plains, NY

I like not having to wait for approval of a part or replacement. Once the tech got to my house. He was done and gone in less than an hour.

1 year ago

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Lynn Robinson Concord, NC

I have had the toughest time trying to get the work done and to ever get reimbursed. I finally got tired of waiting for approval to have my two plumbing issues fixed. After waiting 6 weeks, I got verbal approval to pick my own plumber and I was to receive reimbursement. I have been told one check has been mailed, but I never received it. So far I have paid for a service that has not benefitted me in any way.

1 year ago

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Elton Boerne, TX

They are not able to service my Thermador refrigerator. The icemaker does not work. Their offer was for me to find someone to do the work. The person that serviced the Thermador oven issue took the initiative on his own to figure out how to do the repair. It took three calls on his part but he did get the job done and I would recommend him.

1 year ago

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James Fields Landing, CA

Always very responsive. Provides repair service personnel quickly. Annual cost is very completive with all competitors.

1 year ago

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Steven Derby, KS

Choice was NO help when we have our sump pump stopped working. It happened on a Friday evening. We called the number listed on our policy and we could only leave a message. We then filed a claim on line and got a claim number we had to replace the pump as soon as possible. We have water in our basement. When your agent called Monday we were told that we needed to use a repairman that worked with you. We couldn’t wait until Monday. We are sorry that we bought 3 years of policy with hooves #Warranty.

1 year ago

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Tanya

They're doing a good job. I just used my warranty and my experience was great. They sent someone out there, they did the job, they fixed the problem.

1 year ago

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Beverly Sylmar, CA

Anytime I've called, I've gotten great personal experiences. I needed to use it for some plumbing purposes and the contractor did excellent work.

1 year ago

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Abraham

They took my request and once I got a date set they showed up on time for their date and the technician did a very good job.

1 year ago

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Susan

I've had good experiences and one bad experience. I had an A/C issue and they were very prompt. They came right away and they were concerned and prompt in their response.

1 year ago

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Taryn

I will call this in tomorrow, but our dishwasher has been broken over a month. The technician came out and said it needed a part. I paid the service fee and he left and said 2-3 weeks max. He came back today for the SAME PROBLEM THAT WAS NEVER FIXED and did not have the needed part and wanted us to pay the fee again because he came out. For what? Meanwhile my dishwasher is still broken and my contract is expiring. What a waste of money for this warranty that does nothing.

1 year ago

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Kathy Lexington, SC

4D Plumbing fixed my problem. They were courteous and professional. I would use them again should another problem arise.

1 year ago

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Lee Georgetown, TX

Not honest at all. Declined electrical claim because "wiring is in the wall." Where else would wiring be locate? Stretched across the floor. This was a complete misrepresentation, in my view. However, the AC repair was conducted quickly and with a top notch vendor. Was very happy with that.

1 year ago

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Daniel Montgomery, AL

The time it's taking to repair my hot water heater. Filed a claim on 11 May 2023 and as of today, 13 June 2023 (34 days), company has not located a technician within their system to troubleshoot /repair my issue. Imagine 34 days without hot water. Doesn't exactly reflect the promise in their advertising.

1 year ago

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Sharrie Albuquerque, NM

I got a repairman out right away and no questions asked regarding the work to be done and paid for. The man was very courteous and knowledgeable.

1 year ago

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Ramesh Iyer

Waited for a repair person to come and fix our ice machine. Still, no one has come because all are busy. So, I got a local guy. He came in one hour. Paid him around $500/-. Two other companies I called said, they don't want to deal with Choice Home Warranty and their paperwork. This guy also refused to work with your company. Now I have to fight with Choice Warranty to get reimbursement!

1 year ago

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Charles Jenkins Memphis, TN

I was with choice home warranty company for two years! Made one claim each year and both were denied! I appealed and was accepted. However, this time the technician left my plumbing worse and choice has not offered to help me in anyway. I’m now left with leaking plumbing and water SQUIRTING all over leaving my kitchen sink unusable and having to use a shop vac to remove the standing water.

1 year ago

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David Houston, TX

The current submission was not full filled as the contract states. The vendor that was sent out, did not show back up with the part like they said they would. The vendor then missed the 2nd date that was setup. The vendor wanted me to pay cash $300 for the repair without going through CHW. Because of the time it was taking, I-hired my own plumber to replace the tank and now I can’t get CHW to pay me the portion they authorized to their vendor! This is a worthless policy in my opinion.

1 year ago

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Mitchell San Antonio, TX

My ac is still not working After 3 visit from technicians Seems to be a bad 30 amp circuit breaker needs to be replace by a 4th visit I’m impressed by your continuous support to solve my problem

1 year ago

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Nancy Volpe Bluffton, SC

I am a 79 year old women with emphysema. I have had both A/C's go out. Your response time has been non-existent. You really just want me to find someone to repair my systems and when I do, you don't accept their diagnoses and are only willing to do a quick fix. Your company does not allow me to talk to a manager or anyone higher than customer service. I have reported your company and will now be talking to The Island Packet and TV Channel 11 to complain about your company.

1 year ago

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Jane Las Cruces, NM

The man who came to fix my air conditioner was very good, polite and was even a little early. Fixed unit, tested it and did some more work, cleaned up and left.

1 year ago

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paula Beall Kailua-Kona, HI

TERRIBLE LIARS AND CHEATS! They covered nothing, denied both of my claims for no reason and their dispute manager hung up on me after waiting a week for my 15 minutes . I e never experienced anything in my life like their well trained lying staff, what their printed literature states is NOT WHAT THEY COVER. What they are good at is collecting your premiums.

1 year ago

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Jacque Denton, TX

Choice Warranty is a terrible company. I went around in circles with Crystal Green trying to resolve a problem I was having. This continued for 3 weeks with everyone i spoke to.I called Cote's Mechanical ,they came within two hours , diagnosed the problem and came within5 days to fix it,( it was Memorial Day weekend). I will never do business with Choice Warranty what a horrible company, they took advantage of an old woman!

1 year ago

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Brandon Middletown, OH

I pay all this money over the years and they only give you barely enough to cover half the expense of a replacement. I had no idea this was the case, so not sure a warranty is worthwhile.

1 year ago

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Joyce M Nunn Ocala, FL

Poor customer service Rude personnel. Personnel can’t carry a conversation they just repeat like robots sending vendors that do not service my area and of course they never came’

1 year ago

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Naomi Jennings Houston, TX

Choice Home was always in communication with me. To me that is very important when they made my emergency their priority!

1 year ago

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Barbara Jonesboro, GA

Over the years being a customer with choice warranty I have spent around 4000 dollars out of my pocket I am very disappointed with choice warranty. I have bought 2 cord for my AC unit and I added around 850 dollars for a new unit and 650 dollars for a compressor for my AC unit and I say why are we paying monthly when everytime I have to come out of my pocket.

1 year ago

Choice Home Warranty Reviews